Social Care TV からの回答

2025年9月24日

Dear Fred,

Thank you so much for taking the time to leave us a review, which we greatly appreciate!

We are delighted to hear about your positive experience with SCTV.

We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field!

Thank you again and have a great day.

Team SCTV

Social Care TV からの回答

2025年9月24日

Dear Damilare,

Thank you so much for taking the time to leave us a review, which we greatly appreciate!

We are delighted to hear about your positive experience with SCTV and so pleased to hear that you enjoyed every bit of it!

We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field!

Thank you again and have a great day.

Team SCTV

Social Care TV からの回答

2025年9月24日

Dear Adam,

Thank you so much for taking the time to leave us a review, which we greatly appreciate!

We are so sorry to hear that your experience has not been positive on this occasion.

Our training is expertly designed to be engaging, informative and highly relatable with scenes, settings, equipment and scenarios designed for maximum engagement for those working in care.

All courses are delivered in 2-3 minute bite-sized modules, with multiple choice and interactive questions throughout the course which are designed to increase engagement and to reinforce the knowledge given in each module.

Our product experts are always available during business hours on 01953 853070 should you wish to discuss any specific concerns, and would be delighted to assist.

SCTV is a member of the CPD certification service. This membership recognises that our training materials have been evaluated to the highest standards.

We appreciate all customer feedback and your comments will be passed to our development team.

Many thanks for your time and have a great day.

Team SCTV

Social Care TV からの回答

2025年9月24日

Dear Patricia,

Thank you so much for taking the time to leave us a review, which we greatly appreciate!

We are so sorry to hear that you have experienced some difficulty with the drag and drop questions.

With the re-ordering questions, you are required to put the statements given into the correct order, usually to show the correct order of a sequence or process. To move a statement further up the list or lower down in the list, use the mouse cursor or your finger (when using a mobile phone) to select the statement and whilst holding it push up or drag down to change its position and then release.

We hope that this is helpful, however should you prefer to speak to one of our training experts, we would be delighted to assist you further. The team can be contacted during business hours on 01953 853070.

Thank you again for your review and have a great day.

Team SCTV

Social Care TV からの回答

2025年9月24日

Dear Anna,

Thank you so much for taking the time to leave us a review, which we greatly appreciate!

We are delighted to hear about your positive experience with SCTV and so pleased that you felt our staff were supportive, patient and kind.

We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field!

Thank you again and have a great day.

Team SCTV

Social Care TV からの回答

2025年9月24日

Dear Bev,

Thank you so much for taking the time to leave us a review, which we greatly appreciate!

We are delighted to hear about your positive experience with SCTV and so pleased to hear that our costs met your expectations.

We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field!

Thank you again and have a great day.

Team SCTV

Social Care TV からの回答

2025年9月24日

Dear Maria,

Thank you so much for taking the time to leave us a review, which we greatly appreciate!

We are delighted to hear about your positive experience with SCTV and so pleased that you found the training to be easy to follow and understand.

We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field!

Thank you again and have a great day.

Team SCTV

Social Care TV からの回答

2025年9月24日

Dear Evelyn,

Thank you so much for taking the time to leave us a review, which we greatly appreciate!

We are delighted to hear about your positive experience with SCTV and so pleased that you found the course clear and easy to understand.

We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field!

Thank you again and have a great day.

Team SCTV

Social Care TV からの回答

2025年9月24日

Dear Donald,

Thank you so much for taking the time to leave us a review, which we greatly appreciate!

We are delighted to hear about your positive experience with SCTV and so pleased that you found our staff to be helpful and supportive.

We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field!

Thank you again and have a great day.

Team SCTV

Social Care TV からの回答

2025年9月24日

Dear David,

Thank you so much for taking the time to leave us a review, which we greatly appreciate!

We are delighted to hear about your positive experience with SCTV and so pleased to hear that we cover all your training needs. As you have mentioned, support is always available for both employers and trainees from our team of experts.

We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field!

Thank you again and have a great day.

Team SCTV

Social Care TV からの回答

2025年9月24日

Dear Gail,

Thank you so much for taking the time to leave us a review, which we greatly appreciate!

We are delighted to hear about your positive experience with SCTV and so pleased that you found the training to be clear and well explained.

We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field!

Thank you again and have a great day.

Team SCTV

Social Care TV からの回答

2025年9月24日

Dear Sherry,

Thank you so much for taking the time to leave us such a fantastic review, which we greatly appreciate!

We are delighted to hear about your positive experience with SCTV and thank you so much for giving us 5 stars!

We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field!

Thank you again and have a great day.

Team SCTV

Social Care TV からの回答

2025年9月24日

Dear Michelle,

Thank you so much for taking the time to leave us a review, which we greatly appreciate!

We are delighted to hear about your positive experience with SCTV.

We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field!

Thank you again and have a great day.

Team SCTV

Social Care TV からの回答

2025年7月10日

Thank you so much for taking the time to leave us a review, which we greatly appreciate!

We are delighted to hear about your positive experience with SCTV and very pleased that you love all the courses and find them interesting and helpful.

We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field!

Thank you again and have a great day.

Team SCTV

Social Care TV からの回答

2025年7月10日

Dear Caroline,

Thank you so much for taking the time to leave us a review, which we greatly appreciate!

We are delighted to hear about your positive experience with SCTV and very pleased to have helped with your staff training. We are so glad to hear that you feel the courses are great and that the system is easy to use.

We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field!

Thank you again and have a great day.

Team SCTV

Social Care TV からの回答

2025年7月10日

Dear Jayne,

Thank you so much for taking the time to leave us a review, which we greatly appreciate!

We are delighted to hear about your positive experience with SCTV and very pleased that you feel our service has been fabulous!

We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field.

Thank you again and have a great day.

Team SCTV

Social Care TV からの回答

2025年7月10日

Dear Catherine,

Thank you so much for taking the time to leave us a review, which we greatly appreciate!

We are delighted to hear about your positive experience with SCTV and very pleased that you feel our team are professional and very helpful.

We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field!

Thank you again and have a great day.

Team SCTV

Social Care TV からの回答

2025年7月10日 に更新

Dear Victoria,

Thank you so much for taking the time to leave us a review, which we greatly appreciate.

We are sorry to hear that you have found the website to be confusing. Please be assured that offering a user-friendly experience for both our trainees and our managers is of the utmost importance to us.

We have arranged for our customer care team to contact you by email during business hours to provide further support and guidance.

In the meantime, please find some information below which explains how to access your courses.

Managers or individuals:
To start the course, please log into your account and select the 'Trainee management' button at the top of the page. Ensure that the ‘Active Trainees’ tab is highlighted so that your name appears underneath this tab.

If you are using a computer to access your training, click on the number displayed under the ‘Current Courses’ column to view your courses.

If you are using a mobile device, please click directly on your name from the list of ‘Active Trainees’ which will take you to your list of ‘Current Courses’. The ‘Start’ button will be located to the right-hand side of the course. If you are unable to see the ‘Start’ button, either rotate the screen on your phone so that it is in landscape mode or click on the title of the course and a ‘Start course’ button will be displayed.

If you have enrolled on the Care Certificate, please click onto the number under the ‘Current Courses’ column or directly on your name to access your training page.
Next to the Care Certificate Induction training, click on the ‘View’ button and the 20 individual courses contained within the bundle will be displayed with a ‘Start’ button to the right-hand side of each. The courses can be completed in any order you wish.

If you are accessing your training via a mobile phone, click directly onto the words "Care certificate induction" and the 20 individual courses contained within the bundle will be displayed. To start a course click onto the course title.

Start a course (trainee)
To start the course, please log into your account and click on the words ‘My courses’ which can be found on the blue navigation bar. A list of ‘Active’ and ‘Archived’ courses will then be displayed. Please ensure that you select the ‘Active Courses’ tab where you will find a list of your ‘Current Courses’. To start the course, simply click on the ‘Start’ button.

If you are using a mobile device, log into your account and click on ‘My courses’ on the blue navigation bar. A list of your ‘Current Courses’ will be displayed. If you are unable to see the ‘Start’ button, please click directly on the course name to view the ‘Start’ button or rotate your phone screen into landscape mode, so the start button is displayed.

Thank you again for your review and our team will be in touch!

Have a great day.

Team SCTV

Social Care TV からの回答

2025年7月10日

Dear Pat,

Thank you so much for taking the time to leave us a review, which we greatly appreciate!

We are delighted to hear about your positive experience with SCTV and so pleased to hear that your staff enjoy their training and find it useful.

We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field!

Thank you again and have a great day.

Team SCTV

Social Care TV からの回答

2025年7月10日

Hello and thank you for taking the time to leave us a review which we greatly appreciate.

We are sorry to hear that you appear to have received several certificates in one email trail. Please be assured that we only send individual certificates by email each time a course is completed, and do not send out multiple certificates at the same time.

If several trainees completed courses on the same day you will have received email completion notifications for all with certificates for each, which could appear as a thread depending on your email settings.

Certificates can also be accessed from your Manager account.

With regards to course enrolment notifications, we do now send automatic course enrolment email notifications to trainees whose individual email address is registered on their account.

If your existing trainees have been registered with a generic company or manager email address, these accounts will need to be updated to include their email addresses to enable them to receive these notifications.

Existing trainee usernames can be updated via the manager account as follows:
Log in to the manager account
Select the trainee’s username
Click on ‘Trainee account options’
Select ‘Edit account’
Change email address to the trainee’s email address – this will automatically update the trainee’s username to their email address, and you will need to notify the trainee that their email address has replaced their username.

This will not change how certificates are managed.

We hope that this information is helpful. Should you require any assistance with the above, please don't hesitate to call our friendly team on 01953 853070 who will be delighted to help further.

Many thanks again for your review.

Have a great day!

Team SCTV