Ordered a Pugin sofa which looks lovely in my living room. Itâs quite a substantial piece of furniture. The guys who delivered it, Shane and Gary were professional, respectful and mindful of other f... ãã£ãšèŠã
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We are delighted with our sofa. It looks and feels very well made. Delivery was by a two man team, Martyn and Jake, who brought the sofa in to its location, unpacked it fully and explained the fabric... ãã£ãšèŠã
Excellent and informative service from the sales staff at stroud branch followed by the same Excellent service from Gary and Davy who delivered and placed our sofas and chairs with care. Taking the t... ãã£ãšèŠã
From the moment you walk into the showroom in Tunbridge Wells (with free parking directly outside the countryside location) you are made to feel that you are the most important person that has ever vi... ãã£ãšèŠã
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Express your personality with a truly unique piece that is handcrafted in Britain using traditional techniques and finished in the your choice of fabric. We donât just stop there, we tailor our sofas to your choice of filling, seat depth and foot design. Visit your nearest showroom and design a sofa, bed or mattress thatâs tailored to you.
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The Dairy, RH20 1ER, Fittleworth, è±åœ
- 01798 300353
- support@sofasandstuff.com
- www.sofasandstuff.com
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Just had our sofa delivered by Dan andâŠ
Just had our sofa delivered by Dan and Martyn who did an excellent job, explained everything really well and were really nice people! Really pleased with our new sofa and its delivery!
2026幎3æ13æ¥
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Sofas & Stuff ããã®åç
Good morning, Pam.
Thank you so much for your lovely review! We're delighted to hear you're pleased with your new sofa and that Dan and Martyn made the delivery such a positive experience. We'll be sure to pass on your kind words to them-they'll be thrilled to hear it.
Enjoy your new sofa, and thank you again for choosing us!
Warmest wishes,
Sofas & Stuff
Another efficient and courteous delivery âŠ
Another efficient and courteous delivery this time by Sam and Lewis. Despite foul weather conditions boys incredibly cheerful, respectful and polite. All delivery men a credit to the company.
2026幎3æ12æ¥
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Sofas & Stuff ããã®åç
Good day, Andrea.
Thank you so much for sharing your experience. Weâre thrilled to hear that Sam and Lewis provided another efficient and courteous delivery, even in challenging weather conditions!
Itâs wonderful to know their cheerful, respectful, and polite approach made such a positive impression. Weâll be sure to pass your kind words on - our delivery team will be delighted to hear this feedback.
We truly appreciate you taking the time to recognise their efforts and for highlighting the professionalism of our team.
Warm regards,
Sofas & Stuff
Buy from a proper shop - they have real people!
Really helpful store staff, who advised on fabrics and let us borrow sample books overnight.
Delivery was slightly ahead of that quoted when we bought it and Martyn and Jake were the friendliest people you can imagine. We were notified accurately about delivery times on the day. They advised on how to use the warranty and took all the packaging away with them. Perfect, thank you.
PS. The sofa looks great!
2026幎3æ10æ¥
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Sofas & Stuff ããã®åç
Good day, Philip.
Thank you so much for your kind review. Weâre delighted to hear that you had such a positive experience with our team in store and that the fabric sample books were helpful in choosing the right option for your home.
Itâs also wonderful to hear your feedback about the delivery. Weâll be sure to pass your kind comments on to Martyn and Jake - they will be very pleased to know their friendly service and helpful advice made such a great impression.
Weâre so glad the delivery updates were clear and that everything went smoothly on the day, including taking the packaging away and explaining the warranty.
Most importantly, weâre thrilled to hear that you love your new sofa. Thank you again for taking the time to share your experience, it really means a lot to our team.
Warm regards,
Sofas & Stuff
I cannot emphasise enough to stay farâŠ
I cannot emphasise enough to stay far away from this showroom and company. I have had 6 months of pure hell trying to deal with them. They are totally incompetent and downright rude. I still do not have all the items I ordered and despite, the manager himself admitting to me that the chair I ordered which has a strange line down the middle, looks like it has been made from 2 different pieces of fabric, they have refused to refund me, leaving me with the sole option of instigating legal proceedings.
I ordered 2 sofas and a chair with the express condition that these would be ready for Christmas. As the order was placed and fully paid for in mid-September, this did not seem like too much to ask. I am still waiting for missing items (arm caps), 6 months on. When the chair finally arrived yesterday, it is frankly terrible. I have been told by them that it is structurally sound. Well, if that is all that I wanted, I could have gone to Argos and got a chair for under 100 GBP.
In addition, the attitude of this company to customer service is risible. Over the course of the last 6 months, I have had the phone put down on me when I had the temerity to complain that the items would not be ready for Christmas despite me chasing several times by phone and email. I have had the terrible misfortune of dealing with their Head Office and the misnamed customer service department and am now at a dead end with no arm caps and a chair that frankly looks like a child has put it together. Even emailing the managing director personally (at my wit's end at this point) has failed to produce a response. Next step, legal proceedings.
Do not deal with this company unless you want months of heartache and a terrible end result. If you would like to see a photo of the chair, take a look at the google reviews for the Chelsea showroom. Avoid, avoid, avoid!
Ignore the pro forma response (below). I have been dealing with your customer service department who have completely failed to rectify the problem and remain of the opinion that the chair is perfectly adequate because it is structurally sound. Their response below is completely misleading. Nothing has been rectified and they have simply doubled down on the issue. It is hard to overstate what a terrible experience it has been dealing with this company both at showroom level and head office.
2026幎3æ10æ¥
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Sofas & Stuff ããã®åç
Good day, Elizabeth.
We are very sorry to read about your experience and the frustration this situation has caused. This is certainly not the level of service we aim to provide, and we take feedback like this extremely seriously.
We would like to reassure you that your concerns are being taken seriously, and we will be investigating this matter further with the relevant teams. Providing a positive experience for our customers is very important to us, so we appreciate you bringing this to our attention.
In the meantime, please accept our sincere apologies for the experience you have had so far. A member of our team will review the details of your case and will be in touch as soon as possible.
Sincerely,
Sofas & Stuff
My sofa from Sofas & Stuff is fabulousâŠ
My sofa from Sofas & Stuff is fabulous & the delivery service I received from Dave & Gary was first class. I could not recommend them more highly. Thank you. Hannah
2026幎3æ2æ¥
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Sofas & Stuff ããã®åç
Good morning, Hannah.
Thank you so much for your kind words! Weâre thrilled to hear that youâre loving your new sofa and that Dave and Gary provided a first-class delivery experience.
Weâll be sure to pass your compliments on to them - feedback like this really makes their day. Your recommendation means a lot to us.
Warm regards,
Sofas & Stuff
Every step of the way was wonderful.
Every step of the way was a pleasant experience! Nicole in the Harrogate store was very helpful during the designing our sofas and was super knowledgeable about colors, patterns and fabrics. The communication during the fabrication process was also excellent. Even the delivery day with Gary and Greg was wonderful. My sofas are beautiful, exactly what I was hoping for. Highly recommend purchasing from this company!
2026幎3æ10æ¥
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Sofas & Stuff ããã®åç
Good morning, Ashley.
Thank you so much for your fantastic review. Weâre delighted to hear that every step of your experience with us was a pleasant one!
Nicole at our Harrogate store will be thrilled to know her expertise and guidance on colors, patterns, and fabrics made designing your sofas easier and enjoyable. Itâs also wonderful to hear that communication during fabrication met your expectations.
Weâre equally glad that Gary and Greg made delivery a smooth and positive experience. Knowing that your sofas are exactly what you hoped for is the best compliment we could receive.
Thank you for recommending us - it means the world to the whole team!
Warm regards,
Sofas & Stuff
Stephanie was absolutely amazing
Stephanie was absolutely amazing , she really listened to what we wanted and put together amazing piecesâŠ.Dave & Chris, the delivery guys were awesome, efficient, such an asset to the company ð€
2026幎3æ10æ¥
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Sofas & Stuff ããã®åç
Good morning, Sue.
Thank you so much for your wonderful review. Weâre thrilled to hear that Stephanie was able to listen carefully to your needs and help put together pieces you love - sheâll be delighted to hear your kind words!
Weâre also glad that Dave and Chris made your delivery experience so smooth and efficient. They really are a fantastic part of our team, and weâll be sure to pass your compliments on to them.
Thank you again for sharing your experience - it means a lot to all of us.
Warm regards,
Sofas & Stuff
Sofas & Stuff ããã®åç
Good morning, Juliana.
Thank you for your kind review. Weâre so pleased to hear that you had a great experience with us.
Warm regards,
Sofas & Stuff
Great team and product!
Great advice and support in choosing our sofa from Lindsay and her team at the Bruton showroom. All the information provided, both face to face or via email, was detailed, accurate and very helpful.
Our sofa was ready for delivery ahead of schedule and arrived today. It is beautifully made, perfect in every aspect!
The delivery men, Martin and Jake, were professional and helpful in ensuring the sofa was placed in exactly the right position.
We couldn't be happier with our sofa and the service provided by Sofas & Stuff.
2026幎3æ9æ¥
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Sofas & Stuff ããã®åç
Good morning, Lorraine.
Thank you so much for your wonderful review. Weâre absolutely delighted to hear how happy you are with both your new sofa and the service you received.
Lindsay and the team at our Bruton showroom will be thrilled to know that their advice and support helped make choosing your sofa such a positive experience. We always aim to provide clear and helpful information, so itâs lovely to hear that this made the process easier for you.
Itâs also great to know that your sofa arrived ahead of schedule and that youâre pleased with the craftsmanship. Weâll be sure to pass your kind comments on to Martin and Jake as well â theyâll really appreciate being recognised for their professionalism and care during delivery.
Thank you again for taking the time to share your experience. We hope you enjoy your beautiful new sofa for many years to come.
Warmest regards,
Sofas & Stuff
Everything has been superb fromâŠ
Everything has been superb from beginning to end, from John in the Henley store to delivery by Garry and Jake. Everyone has been friendly, communication has been superb and - probably most importantly- the sofa is just what we wanted!
2026幎3æ7æ¥
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Sofas & Stuff ããã®åç
Good morning, Charlotte.
Thank you so much for your fantastic review.
Weâre delighted to hear that your experience, from John in our Henley showroom to Garry and Jake on delivery, was seamless and enjoyable. Itâs wonderful to know that our teamâs friendliness, clear communication, and care helped make the process smooth.
Most importantly, weâre thrilled that your sofa is exactly what you wanted! Thank you for choosing Sofas & Stuff - we hope it brings you comfort and enjoyment for many years to come.
Warm regards,
Sofas & Stuff
Very professional company with highâŠ
Very professional company with high quality sofas. Courteous staff in showroom and delivery team. Efficient, easy and polite service. Thank you Gary and Jake for taking such care in delivering sofas into our home.
2026幎3æ7æ¥
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Sofas & Stuff ããã®åç
Good morning, Greene & Serene.
Thank you so much for taking the time to share your kind feedback.
Weâre thrilled to hear that you found our team professional, courteous, and attentive throughout your experience - from the showroom to delivery. Gary and Jake will be delighted to know their care and attention during your delivery made such a positive impression.
Itâs wonderful to know youâre enjoying your new sofas, and we truly appreciate you choosing Sofas & Stuff.
Warm regards,
Sofas & Stuff
Basingstoke shop really friendly andâŠ
Basingstoke shop really friendly and helpful, from showing best way to plump up cushions, fabric choice etc., taking really good care of us.
Delivery drivers so lovely, plumping up cushions, removing rubbish. They must be good the dog took to them after a little while!
Would recommend excellent quality product and care team.
2026幎2æ20æ¥
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Sofas & Stuff ããã®åç
Good morning, Angela.
Thank you so much for your wonderful review.
Weâre delighted to hear that you had such a positive experience in our Basingstoke showroom and that the team took great care in helping you with everything from fabric choices to the best way to plump your cushions. Creating a relaxed and helpful environment for our customers is really important to us, so itâs lovely to know you felt well looked after.
Itâs also fantastic to hear that our delivery team made such a great impression - plumping the cushions, removing the packaging, and even winning over the dog! Weâll be sure to share your kind feedback with both teams.
Thank you again for your recommendation and for choosing Sofas & Stuff. We hope you enjoy your sofa for many years to come.
Warm regards,
Sofas & Stuff
The staff were very friendly andâŠ
The staff were very friendly and professional and the sofa is perfect.
2026幎3æ6æ¥
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Sofas & Stuff ããã®åç
Good morning, JS.
Thank you for your lovely review.
Weâre so pleased to hear that you found our team friendly and professional, and that youâre happy with your sofa. Itâs always wonderful to know our customers are pleased with both the service and the finished piece in their home.
Thank you again for taking the time to share your feedback and for choosing Sofas & Stuff.
Warm regards,
Sofas & Stuff
Exceptional service
The delivery team made up of Jake and Martin made the delivery of my sofa a very pleasant experience. They were super courteous, took off their shoes without me asking, took all the plastic wrappers again without me asking and called me several times to tell me of their arrival. As I said a very pleasant experience.
2026幎3æ3æ¥
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Sofas & Stuff ããã®åç
Good morning, Liz.
Thank you for taking the time to share your experience.
Weâre so pleased to hear that Jake and Martin made the delivery of your sofa such a pleasant one. Their courtesy, attention to detail and care in your home are exactly the standards we aim to deliver, so itâs wonderful to know their efforts stood out. Weâll be sure to pass your kind words on to them â theyâll really appreciate the recognition.
Thank you again for your lovely feedback and for choosing Sofas & Stuff. We hope you enjoy your new sofa for many years to come.
Warm regards,
Sofas & Stuff
I would like to thank Grace at StroudâŠ
I would like to thank Grace at Stroud for her patience and impeccable customer service. Having visited another branch several times I decided to go to Stroud. She was so helpful and her knowledge lead to us ordering our furniture
The men who delivered our furniture were also fabulous
Thank you again Grace.
2025幎12æ6æ¥
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Sofas & Stuff ããã®åç
Good morning, Sandra.
Thank you so much for taking the time to share your lovely feedback.
Weâre delighted to hear about the great experience you had with Grace at our Stroud showroom. Her patience, knowledge and dedication to helping customers find the perfect furniture are exactly what we strive for, so itâs wonderful to know she made such a positive impression and helped you feel confident in your decision. Weâll be sure to pass your kind words on to her - sheâll be thrilled to hear them.
Itâs also fantastic to hear that our delivery team took such good care of you. Weâre very proud of the service they provide, and itâs always great to know their efforts are appreciated.
Thank you again for your kind review and for choosing Sofas & Stuff. We hope you enjoy your new furniture for many years to come.
Warm regards,
Sofas & Stuff
Great, but not cheap.
Positive: Delivery team were excellent, clean, informative and competent service. Couldnât be improved thanks Gary and Chris. Five stars
Negative: The delivery charge for one smallish chair was hefty. Two stars
Overall 4 stars.
2026幎3æ5æ¥
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Sofas & Stuff ããã®åç
Good morning, Gordon.
Thank you for taking the time to share your feedback we truly appreciate it.
Weâre delighted to hear that Gary and Chris made such a positive impression during your delivery. Our delivery teams take great pride in providing a clean, professional and informative service, so itâs wonderful to know they delivered such an excellent experience for you. Weâll be sure to pass along your kind words to them.
We also appreciate your comments regarding the delivery charge. We understand that it can feel significant, particularly for a single item, and your feedback is really valuable as we continually review our services and pricing.
Thank you again for your thoughtful review and for choosing us. We hope youâre enjoying your new chair.
Warm regards,
Sofas & Stuff
Great service
The delivery guys arrived on time with very good communication beforehand. They were thoughtful and deciding on the best route to carry the sofa into the house and placed the sofa and unwrapped it in the right location with care. Before leaving, Gary (and Keels) explained the process of plumping the cushions and what to do in case of any spillage. All in all, really good service.
2026幎3æ3æ¥
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Sofas & Stuff ããã®åç
Good morning, Anthony.
Thank you for taking the time to share your experience. We're delighted to hear that the delivery went smoothly and that Gary and Keels kept you well informed ahead of arrival. Itâs great to know they took care when bringing your sofa into your home and made sure everything was placed just where you wanted it.
Weâre also pleased they were able to talk you through how to care for the cushions and what to do in case of any spills - those small details can make all the difference once you start enjoying your new sofa.
Thank you again for your kind feedback. We hope you enjoy your sofa for many years to come.
Best wishes,
Sofas & Stuff
Everybody SO helpful
Everybody SO helpful . Jill at Fittleworth amazing and helped choose materials. Thank you so much . Delivery guys very good and helpful and strong . Thank you Mark and Dave. Those sofas looked heavy .
2026幎3æ3æ¥
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Sofas & Stuff ããã®åç
Good morning, Liz.
Thank you for your lovely review. We're so pleased to hear that Jill at Fittleworth was able to help you choose the right materials and make the process an enjoyable one.
It's also great to know that Mark and Dave made the delivery a smooth experience - weâll be sure to pass on your kind words to them and the team.
Thank you again for taking the time to share your feedback, and we hope you enjoy your new sofas.
Best wishes,
Sofas & Stuff
Great service from start to finish
Great service from start to finish, delivered with amazing professionalism from Martyn and Jake. Thanks Guys
2026幎3æ2æ¥
èªçºçãªã¬ãã¥ãŒ
Sofas & Stuff ããã®åç
Good morning, Robin.
Thank you for your lovely review. Weâre thrilled to hear that Martyn and Jake delivered your sofas with such professionalism and care.
Weâll be sure to pass on your thanks to them - it really means a lot to the team to hear this feedback.
Thanks again for sharing your experience, and we hope you enjoy your new sofa for many years to come.
Best wishes,
Sofas & Stuff
âThe most comfortable sofa in 30 yearsâŠ
âThe most comfortable sofa in 30 years of marriageâ she says. Sutton Coldfield show room was a delight. Great coffee. Wide range of styles and fabrics. Knowledgeable and helpful sales manager. Sofa and chair delivered ahead of schedule, great communication and Martin and Jake meticulous and careful getting the 4 seater sofa in. Everything was a delight.
2026幎1æ11æ¥
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Sofas & Stuff ããã®åç
Good morning, Stephen.
Thank you so much for your wonderful review. Weâre delighted to hear that your visit to our Sutton Coldfield showroom was such a positive experience - from the coffee to exploring our range of styles and fabrics.
Itâs fantastic to know that our sales manager was helpful and knowledgeable, and that Martin and Jake delivered your sofa and chair with such care and attention, even getting the 4-seater in perfectly.
Weâre thrilled everything was a delight, and we hope you enjoy your new sofa and chair for many years to come.
Best wishes,
Sofas & Stuff
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