Spinney Motorhomes & Caravans レビュー 

Spinney Motorhomes & Caravans からの回答

2026年6月4日

Thank you for your review. Having considered the matter, we are unable to accept liability for a small dent, approximately the size of a pen tip, on a caravan that has been in your ownership for over two years. Given the length of time that has elapsed since purchase, we are unable to determine when or how the damage occurred.

Spinney Motorhomes & Caravans からの回答

2026年6月10日

Thank you for your wonderful feedback.

We are delighted to hear that you received great service from James at our Northampton branch. It's fantastic to know that your van was ready on time and that everything was delivered as promised.

Your recommendation means a great deal to us, and we will be sure to pass your kind comments on to James and the team.

We wish you many happy travels in your new van and thank you for choosing Spinney.

Spinney Motorhomes & Caravans からの回答

2026年6月10日

Thank you for taking the time to leave your feedback.

We are delighted to hear that you had a really good experience with us and that you found our team helpful and accessible throughout the process.

It's also great to know that the handover was thorough and useful, as we strive to ensure all customers feel confident and well-informed before setting off in their new vehicle.

We appreciate your kind comments and wish you many enjoyable adventures ahead.

Spinney Motorhomes & Caravans からの回答

2026年6月1日

Thank you for taking the time to share your feedback. We are very sorry to hear about your experience, both during the handover process and with the subsequent warranty issues.

We understand how frustrating it must have been to experience such a lengthy handover without clear communication, and we apologise that we did not meet the standard of service you expected from us.

We are also concerned to hear about the difficulties you have encountered in getting your warranty concerns addressed. Please accept our sincere apologies for the lack of follow-up and communication.

To resolve this, a member of our team will contact you today to arrange a booking for your caravan to be inspected and for the outstanding issues to be addressed. We appreciate your patience and the opportunity to put things right.

Thank you for bringing this matter to our attention.

Spinney Motorhomes & Caravans からの回答

2026年6月1日

Thank you for your fantastic feedback! We're delighted to hear that Colin did a great job and made such a positive impression.

We'll be sure to pass your comments on to him. Thanks again for taking the time to share your experience, and we look forward to seeing you again in the future.

Spinney Motorhomes & Caravans からの回答

2026年6月1日

Thank you for your kind feedback. We are delighted to hear that you found our staff friendly, helpful, and supportive throughout your experience with us.

Your comments are greatly appreciated and will be shared with the team. Thank you for choosing us, and we look forward to assisting you again in the future.

Spinney Motorhomes & Caravans からの回答

2026年6月1日

Thank you for your lovely feedback. We are delighted to hear that Mark made you feel welcome and helped make the purchasing process smooth and enjoyable.

We're also pleased to know that Neil provided a helpful and thorough handover, ensuring you felt confident and well-informed.

We will be sure to pass on your kind comments to both Mark and Neil. Thank you for choosing us, and we wish you many happy adventures ahead.

Spinney Motorhomes & Caravans からの回答

2026年6月1日

Thank you for your kind feedback. We are delighted to hear that you had a great customer experience and found our team friendly, efficient, knowledgeable, and helpful across all departments.

We understand how frustrating it can be to encounter issues with your caravan so soon after collection, and we appreciate your understanding. We are pleased that our team was able to respond quickly and provide the support needed to resolve the issues promptly.

Your comments mean a great deal to us, and we are grateful for the opportunity to put things right. We wish you many enjoyable trips in your caravan and look forward to assisting you again in the future.

Spinney Motorhomes & Caravans からの回答

2026年6月1日

Thank you for your wonderful feedback. We are delighted to hear that you enjoyed your experience with Spinney Cheshire and that the process of purchasing your new motorhome was smooth and enjoyable.

It's great to know that John was able to arrange for the motorhome to be brought across for you to view and guided you through everything you needed to know. We're also pleased that your handover day was such a positive experience and that Neil took the time to ensure you were familiar with your new motorhome.

We will be sure to pass on your kind comments to both John and Neil, as well as the wider team. Thank you for choosing Spinney, and we wish you many happy adventures in your new motorhome.

Spinney Motorhomes & Caravans からの回答

2026年6月1日

Thank you for your wonderful feedback. We are delighted to hear that you had an excellent experience with Spinney Cheshire from start to finish.

It's great to know that Mark provided friendly and helpful support throughout your motorhome purchase, and that Hayley's handover was both thorough and informative. We will be sure to pass on your kind comments to them both.

Thank you for your recommendation. We truly appreciate your support and hope you enjoy many happy adventures in your new motorhome.

Spinney Motorhomes & Caravans からの回答

2026年6月1日

Thank you for taking the time to leave us your feedback. We're pleased to hear that our team was patient and helpful, and that we were able to provide you with a positive experience. Your comments are very much appreciated.

Spinney Motorhomes & Caravans からの回答

2026年5月28日

Thank you so much for your wonderful feedback. We’re delighted to hear that Simon made the purchase of your campervan such a stress-free and professional experience, especially while you were all the way over in New Zealand.

It’s also fantastic to know that Clive provided a brilliant handover and clearly explained all the functionality of your new van. We’ll be sure to pass your kind comments on to them both.

Thank you again for choosing Spinney, and we’re thrilled to hear you love your new van. We hope you enjoy many amazing adventures ahead.

Spinney Motorhomes & Caravans からの回答

2026年5月28日

Thank you so much for your amazing feedback. We’re absolutely delighted to hear that your experience purchasing your Swift Voyager 540 from Spinney Warwick was such a positive one from start to finish.

Alan will be thrilled to hear your kind comments about his relaxed and helpful approach, and Jayne will really appreciate your praise for all her support throughout the buying process and arranging your extras. We’re also pleased to hear Gary provided a great handover experience on collection day.

What means even more to us is your feedback about the aftersales support you received from Alan, Jayne and Mark in our Service department. Providing ongoing help and support after purchase is incredibly important to us, so it’s wonderful to know the team responded quickly, kept communication flowing and were always happy to help with any questions or snagging issues.

Thank you again for choosing Spinney Warwick and for placing your trust in us based on our reviews. We’re delighted we were able to exceed your expectations, and we hope you enjoy many fantastic adventures in your new motorhome.

Spinney Motorhomes & Caravans からの回答

2026年5月28日 に更新

Thank you for your lovely feedback. We’re so pleased to hear that our team made the process straightforward and understood exactly what you were looking for.

Ryan will be delighted to hear your kind comments about his easy going and flexible approach. We really appreciate your support and hope you enjoy many wonderful adventures ahead.

Spinney Motorhomes & Caravans からの回答

2026年5月28日

Thank you so much for your wonderful feedback. We’re delighted to hear you had such a positive experience purchasing your new motorhome from Spinney Warwick.

Brian will be thrilled to hear your kind comments about his friendly and helpful service, and Alan will really appreciate your praise for the handover and all the helpful information he provided. It’s also fantastic to know that everyone you met on collection day made you feel welcome and well looked after.

Your recommendation means a great deal to us, and we hope you enjoy many amazing adventures in your new motorhome.

Spinney Motorhomes & Caravans からの回答

2026年5月28日

Thank you for your fantastic feedback. We’re delighted to hear you received excellent customer service and that changing your collection date was made easy for you.

It’s wonderful to know everything was fully explained during the handover and that all your questions were answered. Barry will be especially pleased to hear your kind comments and recommendation.

We hope you enjoy many happy adventures in your caravan and look forward to seeing you again in the future.

Spinney Motorhomes & Caravans からの回答

2026年5月28日

Thank you for your feedback. We’re sorry to hear that the items you had pointed out for repair were not completed by the time of collection.

We understand how disappointing and frustrating this must have been, especially when collecting your vehicle. Please accept our apologies for this experience. Customer satisfaction is very important to us, and your comments will be shared with the team so we can improve our processes moving forward.

We do appreciate you bringing this to our attention and hope we can restore your confidence in us going forward.

Spinney Motorhomes & Caravans からの回答

2026年5月28日

Thank you for your wonderful feedback. We’re so pleased to hear you were well looked after and that Barry was really helpful throughout your experience. It’s also great to know the communication and support when needed was spot on.

We truly appreciate your recommendation and we hope you enjoy many fantastic adventures ahead.

Spinney Motorhomes & Caravans からの回答

2026年5月28日

Thank you for your lovely feedback. We’re delighted to hear that Neil was so helpful and informative during your handover, and that John made you feel welcome with his friendly approach and helpful advice.

We’ll be sure to pass your kind comments on to them both. Thank you again for choosing Spinney, and we hope you enjoy many wonderful adventures ahead.

Spinney Motorhomes & Caravans からの回答

2026年5月28日

Thank you for your kind feedback. We’re so pleased to hear you received great service from William at our Staffordshire branch.

William will be delighted to know his help made such a positive impression. We really appreciate your support and hope you enjoy many fantastic adventures ahead.