FARHAD was most helpful and very professional in my dealings with him. He gave me a comprehensive list of my rental options. Nothing more to say except he provided a first class service. Most impresse... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Farhad in Splend Cricklewood was excellent. The best person I have come across in the PHV world since I started in Nov 2025. Understood my query, was ahead of the game with question I was going to ask... もっと見る
企業が回答しました
My car has broken down and I came for a replacement car . Fahad has made my experience great, he has helped me upload the document needed to the platform which was accepted immediately and was back... もっと見る
企業が回答しました
I came to Splend for an accident. Jordan assisted me on filling out the forms and reports. I now have a replacement vehicle in less than 24hrs. Excellent service from Jordan and I appreciate his help,... もっと見る
企業が回答しました
企業情報
当該企業による記述
Change the way you own for good with Splend. Splend makes car ownership easier, more affordable, and more accessible for PCO drivers by packaging everything they need to earn more, pay less, and stress less into one affordable weekly repayment. It’s smooth driving with no surprises and the lowest total ownership cost - exactly how car ownership for PCO drivers should be. Experience a new way to own your vehicle with Splend: affordable models, all-inclusive costs, no balloon payments, and the flexibility to try before you buy, plus support when you need it.
連絡先
393 Edgware Road, Cricklewood, NW2 6LN, London, 英国
- 0333 016 4311
- hello-uk@splend.com
- www.splend.co.uk
4.5
優良
1952件のレビュー
ネガティブなレビューの 97％に回答しています
通常1カ月以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Read all negative reviews properly…
Read all negative reviews properly before taking out a car. Trust me, I wish I did. They are all lovely and welcoming when they want to lure you on one of their contracts. Once you’re in you’ve signed your life away. Hidden costs, poor customer service. Small non fault damages they make you pay maximum excess.
2026年3月28日
自発的なレビュー
Splend からの回答
Hi Mr Main,
We’re concerned to read your comments and want to address the points you’ve raised.
We do not aim to “lure” customers into contracts - our agreements, including pricing, responsibilities, and end-of-contract terms, are clearly outlined upfront so drivers can make an informed decision before proceeding.
In relation to costs and damage charges, all vehicles are covered by a damage liability waiver, which sets a capped amount rather than leaving drivers exposed to the full repair cost. This applies regardless of fault and is detailed within the agreement. However, we understand that charges can still feel unexpected if they haven’t been fully explained, and we’ll take this on board.
Your feedback on customer service is also noted. We’ve made a number of improvements in this area over the past two years, but experiences like yours show there is still more to do, particularly in consistency and clarity.
If you’re open to it, we’d like to review your specific case in more detail to understand exactly what’s happened.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Amazing service by Farhad
2026年3月27日
自発的なレビュー
Splend からの回答
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Sanny was great with swapping my…
Sanny was great with swapping my vehicle and handling my situation
2026年3月27日
自発的なレビュー
Splend からの回答
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Sanny was awesome with handling my…
Sanny was awesome with handling my failed PCO vehicle 10/10
2026年3月27日
自発的なレビュー
Splend からの回答
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Eti was very kind and nice looked after…
Eti was very kind and nice looked after me
2026年3月26日
自発的なレビュー
Splend からの回答
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Tanzim has been very helpful.
2026年3月25日
自発的なレビュー
Splend からの回答
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Eti guided me through the process and…
Eti guided me through the process and it was very easy and smooth thank you eti
2026年3月25日
自発的なレビュー
Splend からの回答
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Splend からの回答
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Farhad was great and helped me when no…
Farhad was great and helped me when no one else was able to
Thank you Farhad
2026年3月25日
自発的なレビュー
Splend からの回答
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
TANZIM AT SPLEND WAS VERY HELPFUL TO…
TANZIM AT SPLEND WAS VERY HELPFUL TO SORT OUT MY REQUEST
2026年3月23日
自発的なレビュー
Splend からの回答
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Farhad was great
2026年3月23日
自発的なレビュー
Splend からの回答
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Brilliant and efficient service from…
Brilliant and efficient service from Nadim. Got me up and running very quickly.
2026年3月23日
自発的なレビュー
Splend からの回答
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Splend からの回答
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Sanny was great with my last…
Sanny was great with my last appointment with the beeping noise on Saturday, easy swap and fixed the issue
2026年3月23日
自発的なレビュー
Splend からの回答
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
I had a really positive experience with…
I had a really positive experience with Splend thanks to Jordan from the support team. From the moment I reached out, Jordan was professional, responsive, and genuinely helpful. He took the time to listen to my situation and explained everything clearly, making the whole process smooth and stress-free.
What really stood out was his patience and willingness to go the extra mile to make sure everything was sorted properly. It’s not often you come across support staff who are this dedicated and understanding.
A big thank you to Jordan for the excellent service – a real credit to the Splend team. Highly recommended!
2026年3月23日
自発的なレビュー
Splend からの回答
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Everything was really simple and quick…
Everything was really simple and quick with Tanzim. Very good service!! I recommend Splend!!
2026年3月23日
自発的なレビュー
Splend からの回答
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Splend からの回答
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Why do think its unprompted reviews
Why do think its unprompted reviews? Every review here I can bet was prompted by Splend staff. Who has time for reviews if something is good as expected. You only get unprompted reviews only when it's below expectations.
Splend is shit. I curse Splend from the bottom of my heart and the universe is my witness and my judge.
As a matter of truth which will happen in next 3 years, Splend will go out of business and replaced by more humane pco rental company. You will be erased from the Internet and drivers will know Splend as the devil itself. I don't have time for reviews but I have the truth in me and the truth is always justified. Splend will be off all the Internet in 3 years. Good Creator and the holy spirit is my witness. Amen Amen Amen.
2026年3月22日
自発的なレビュー
Splend からの回答
Hi Richard,
We don’t control who leaves a review or what they choose to say. Some customers are invited to share feedback after key moments (like starting or ending a contract), but many reviews - positive and negative - are written entirely on the customer’s own initiative. We don’t filter or remove criticism, and we take all feedback seriously.
It’s clear you’ve had a very negative experience, and that’s something we would want to understand properly. If there’s a specific issue behind this, we’re open to reviewing it in detail and addressing anything that hasn’t been handled correctly.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Alex was amazing
2026年3月20日
自発的なレビュー
Splend からの回答
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
ETI helped me out amazingly thank you…
ETI helped me out amazingly thank you for onboarding me
2026年3月20日
自発的なレビュー
Splend からの回答
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
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