Springpack are an excellent Company to deal with, we have been dealing with them for over 2 years now. Sam and the team are a pleasure to do business with. Production is always timely and stock levels... もっと見る
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Harley offered a professional and personalised approach when dealing with our customer service queries and made sure that they were resolved in timely manner. Always followed up with a phone call and... もっと見る
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Emma was extremely helpful in an issue that had arose with my department running out of materials, she went above and beyond in the support and helped me resolve the problem for my team, 10 out of 10... もっと見る
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I am a fairly new customer. I had an issue with a product. My Account manager was at our premises the next morning with a replacement product. Once the new product was tested, a new pallet of produc... もっと見る
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企業情報
当該企業による記述
Established over 45 years ago, Springpack is a packaging solutions provider. Based in Worcester, we have seen incredible growth over the past few years, and we are now based in a purpose-built 90,000 sq. ft warehouse and office facility. We are very much focused on offering eco-friendly packaging solutions, and this is where we have seen our product portfolio expand. From using recycled materials, through to sustainably sourcing products, our aim simple, be the most sustainable environmentally friendly service driven packaging company. Let us remove your packaging headaches, call us on 01905 457 000, email enquiries@springpack.co.uk or visit www.springpack.co.uk
Next working day delivery!
If you need packing the next working day, you've come to the right place!
Place your order by 3:30pm, and we'll deliver all stocked items the next working day
連絡先
Williamson Road, WR5 1SG, Worcester, 英国
- 01905 457 000
- enquiries@springpack.co.uk
- www.springpack.co.uk
4.8
優良
486件のレビュー
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great Customer Service
Great customer service, quick reply on e-mails and quick delivery. Always keeping us in the loop about with out of stock lines, ETAs.
2023年11月29日
自発的なレビュー
Springpack からの回答
Thank you for the 5* review!
I'm glad you have experienced a seamless customer experience. This is something we pride ourself on here at Springpack.
We do really value your orders and hope to speak to you soon
Regards
Adam Woolls
Head of Customer Service
Great communication from Emma as…
Great communication from Emma as always, good pricing and lead times.
2023年11月29日
自発的なレビュー
Springpack からの回答
It's great to read your feedback. I will certainly pass this over to Emma.
Thank you for your order and if you require any further please get in touch.
Regards
Adam Woolls
Head of Customer Services
Excellent company to deal with!
With the new EPR regulations coming into force we needed all the information with regards composition and weights for the packaging we buy in order to comply.
Katie was amazing, not only extremely patient and pleasant on the phone, but had everything to hand information wise.
Wouldn't hesitate to recommend Springpack, not only for their bespoke packaging but for the off the shelf solutions and deliveries are always prompt.
Brilliant stuff!
2023年11月28日
自発的なレビュー
Springpack からの回答
What amazing feedback thank you! It's great to read Katie has helped you with everything you needed on this occasion. I will certainly be sharing this with her.
Thank you again for the kind words and we look forward to working with you soon.
Regards
Adam Woolls
Head of Customer Services
Springpack customer service is always…
Springpack customer service is always very helpful and quick in response to any queries or orders confirmations. Big thank you to Emma Smith for her kindness and help!
2023年11月28日
自発的なレビュー
Springpack からの回答
Thank you for the brilliant review.
We pride ourself on delivering a seamless customer journey on every occasion. It's great to see Emma playing a crucial part in this during your order.
We look forward to helping you with your packaging needs soon, thank you for your order.
Regards
Adam Woolls
Head of Customer Service
Great service and prices
Great service and prices. Sam, Harriet and Emma in particular have been very helpful for me.
Have gone the extra mile to help with a project.
2023年11月27日
自発的なレビュー
Springpack からの回答
Hi,
Thank you for the brilliant feedback. It's a pleasure to read great reviews about the team. I will certainly pass this feedback over to Sam, Harriet and Emma.
Thank you for your order and if we can help in anyway please get in touch,
Regards
Adam Woolls
Head of Customer Service
Top Service
I have used Springpack for a couple of years now and there service they provide is second to none. They are always keeping me up to date, with orders, deliveries and it a product that i order is short. The communication is always on point. I would highly recommend them to anyone.
2022年11月27日
自発的なレビュー
Springpack からの回答
WOW! Brilliant review, thank you!
We aim to deliver a seamless customer journey on every occasion and I'm delighted to read we have achieved this with your orders.
We really do value your custom.
Hope to speak to you soon and thank you for choosing Springpack for all your packaging needs.
Regards
Adam Woolls
Head of Customer Services
Great Products and Service
Really helpful customer service department and sales rep. Quick and accurate deliveries every time. Provide us with annual usage reports and stock holding reports for bespoke products monthly, which is very useful. We have used Springpack for years, and they don't let us down.
2023年11月27日
自発的なレビュー
Springpack からの回答
Thank you for the excellent review! We really appreciate your loyalty. it's a pleasure to provide your packaging needs.
Should you require anything please do not hesitate to get in touch,
Thanks again for your orders,
Regards
Adam Woolls
Head of Customer Service
always speedy acknowledgement and great…
always speedy acknowledgement and great delivery if goods are available , very helpful
2023年11月24日
Springpack からの回答
Excellent feedback, thank you!
I'm glad the products and service meet your needs. Should you require any further products please get in touch.
Thank you for your order,
Regards
Adam Woolls
Head of Customer Services
We were missing some of our delivery
We were missing some of our delivery, I emailed Customer Service to advise what had happened and Emma was very prompt to reply and investigate - the matter was resolved within hours and i was kept up to date. Great communication and a quick resolution.
2023年11月24日
自発的なレビュー
Springpack からの回答
HI
Sorry that we missed part of your delivery. I'm glad Emma was on hand to swiftly turn things around for you. I will certainly pass this over to Emma who will be delighted.
Thank you for the positive feedback and leaving us our 300th Review!
We really value your custom and hope to speak to you soon,
Regards
Adam Woolls
Head of Customer Services
Springpack からの回答
Thank you for your 5* Review. Our Marketing Team work tirelessly to make our website a seamless experience for all our online customers. I will certainly pass the feedback to the team,
Thankyou for your order and we hope to speak to you soon,
Regards
Adam Woolls
Head of Customer Services
MPC experience
Fast responses. Emma was friendly and professional throughout the exchange.
2023年11月23日
自発的なレビュー
Springpack からの回答
Thank you for the positive feedback. I'm glad Emma has exceeded your expectations and delivered a brilliant service.
Should you require any additional help, please do not hesitate to contact us.
Thank you for your order,
Regards
Adam Woolls
Head of Customer Services
Emma Smith was very helpful and sorted…
Emma Smith was very helpful and sorted my enquiry quickly. She was friendly and easy to speak with.
2023年11月23日
自発的なレビュー
Springpack からの回答
Hi, thank you for your amazing feedback regarding Emma. I will certainly pass the feedback onto Emma.
Thank you for your order
Regards
Adam Woolls
Head of Customer Service
I met Springpack at Intralogistex
I met Springpack at Intralogistex, which followed with site visits by their team (who have always been friendly). They have been consistently competitive, and we have since transferred all of our packaging supply needs to them.
Charlie has been our main contact since the first site visit, and from day one has been friendlly and helpful. His and his team's suggestions have led to multiple changes in our packaging processes.
The orders have always been fulfilled on time, and we are yet to have something go wrong with a delivery (though I hopefully haven't jinxed it now!).
2023年11月6日
自発的なレビュー
Springpack からの回答
Brilliant feedback, Thank you!
It's a pleasure to supply all your packaging needs. I will pass on your feedback to Charlie and the Team.
(I'm sure you haven't jinxed it, don't worry 😁)
We really do appreciate your orders and if you require anything at all please get in touch,
Regards
Adam Woolls
Head of Customer Services
Fast reliable service at competitive…
Fast reliable service at competitive prices.
2023年11月22日
自発的なレビュー
Springpack からの回答
Thank you for your positive review, I'm glad we were able to help with your order on this occasion,
Thanks again for your order,
Regards
Adam Woolls
Head of Customer Services
Very knowledgeable with quick service.
Very knowledgeable with quick service.
Provided a high quality solution at a good rate for our Eco-paper tape and across our packing products.
2023年4月18日
自発的なレビュー
Springpack からの回答
Hi,
Thank you for the positive review. We pride ourself on a delivering a seamless Customer journey on every occasion including delivering our products to all our customers in a timely manor. I'm glad to see this has been recognised with your orders.
Should you require any further assistance please do not hesitate to get in touch,
Thank you again for your order,
Regards
Adam Woolls
Head of Customer Services
Springpack からの回答
Thank you for your brilliant feedback, It is really appreciated.
Thanks for you your order,
Regards
Adam Woolls
Head of Customer Services
I have been emailing Harriet Nevin in…
I have been emailing Harriet Nevin in the Customer Service department back and forth, with a special request for my companies delivery requirments. Harriet has gone above and beyond my expectations, and met our needs in a very professional and friendly manner.
2023年11月20日
自発的なレビュー
Springpack からの回答
Thank you for the great feedback for Harriet. It's a pleasure to read such feedback, I will share this with Harriet as I'm sure she will be delighted.
Thank you for your order and we look forward to speaking with you soon,
Regards
Adam Woolls
Head of Customer Services
we have used Springpack for a while and…
we have used Springpack for a while and always find them professional with excellent delivery.
FireAngel.
2023年11月20日
自発的なレビュー
Springpack からの回答
Hi FireAngel
We appreciate your continued support and thankyou for choosing Springpack for all your packaging needs.
If there is anything you require, please get in touch and we will be happy to help.
Regards
Adam Woolls
Head of Customer Services
Great customer service
Great customer service. Quick delivery of products with a variety of packaging options.
2023年11月20日
自発的なレビュー
Springpack からの回答
Hi, thank you for the brilliant review.
I'm glad you experienced the great customer service we strive to achieve on a daily basis. We really do value your custom.
Thank you again for your order and we look forward to hearing from you soon,
Regards
Adam Woolls
Head of Customer Services
Springpack からの回答
Thank you for the 5* Review, if there is anything we can assist you with please give us a call on 01905 457000,
Thank you for your order
Regards
Adam Woolls
Head of Customer Services
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