Berlin Packaging | Stocksmetic  レビュー 

Customer service molto disponibile e prodotti come da descrizione. Acquisterò ancora.

Ottimo servizio clienti, mi hanno aiutata a trovare il prodotto perfetto per le mie esigenze, super disponibili

Friendly and helpful customer service. Good quality products.

Great partners to work with! Highly recommended.

ottimo rapporto qualità-prezzo, customer service disponibile

Mi sono trovata molto bene. La scelta dei pack è buona e senza dover acquistare troppi volumi. Il customer service è sempre gentile, ho aspettato un pò la merce ma mi avevano avvisata.

Buon servizio, prodotti come da descrizione.

Ottimo servizio e personale sempre molto disponibile nel supporto pre e post acquisto.

Utilizzo spesso Stocksmetic, ha un'ottima scelta di prodotti, il sito è semplice ed intuitivo e in caso di bisogno l'assistenza è immediata. Lo consiglio!

Un mese che aspetto la merce ! Tempi di consegna inaccettabili in un mondo in cui al massimo in 3 giorni ricevi da ogni parte del mondo. Se erano onesti sospendevano l'attività fino alla risoluzione dei problemi di aggiornamento del magazzino (questa la giusticazione che mi hanno dato) !!!

Premiamo la qualità dei prodotti e soprattutto quello del servizio delle persone che sono sempre disponibili e collaborative al massimo, fattore quest'ultimo fondamentale per ritenere l'azienda OTTIMA!

Molto soddisfatto del servizio, acquisterò ancora sicuramente!

I contenitori sono buoni, sevizio clienti disponibile e tempi di consegna rispettati

Pas professionnel... Les bons avis sont des faux ça c'est sur. Faites attention c'est des arnaqueurs

Mi hanno fregato: ordine arrivato senza degli articoli (ovviamente pagati in anticipo sennò non spediscono). Continuano a dirmi che verranno spediti il prima possibile ma non arriva nulla.. è già passato un mese ormai! Inoltre spedizioni carissime! Tanto marketing e poi non sanno gestire gli ordini.
Contattate un’azienda seria per i vostri packaging!

Worst customer service I have ever experienced if I'm honest. You send them emails and you only get a response 2/3 days after you have sent the email. They contacted me with one member saying I can pre-order jars with the details I provided about my business and I was then told 3 days afterwards that I would no longer be able to pre-order. I am now in the middle of a stressful situation of trying to find new packaging for my launch. Really wish I had seen these reviews...

Another thing to note is the orders I had put through with them. Only 50% of it came and I never received the other 50%.

Good products but customer service needs some major improvement.

UPDATE: Have been contacted by stocksmetics. The response to this review is true that I was contacted by the team however it was always 2/3 days after having sent an email. Still mixed messages from the customer service team which needs improving. I believe this is because the whatsapp messages are run by a third party.

I have only purchased components and I didn't have any issues. The shipping is not the fastest but it in Italy to the States during COVID so not terrible. Takes about 5 days to get my order confirmation, and 10 days from there to get package. Customer service is bad however and based on that I would not use them for a fulls service packaging deal. No one answers the phone EVER. If you email support it takes many days for anyone to get back to you and then they have no idea what they are talking about. But, it is difficult to get low minimums in the cosmetic packaging industry for for that they get 3 stars.

Wish I had seen these reviews & the ones on facebook prior to making initial purchase. I'm in the middle of a nightmare now. They are at fault and still charging me. They refuse to take the responsibility for their incompetency or to correct the problem satisfactorily. Or to pay for return shipment. ( First order charged me international shipping, sent it from California.) Second order, sent me 65 pieces out of 400, after I told them I didn't need them without the remaining set. When I came back to check on the remaining pieces, I found my order to have been marked sent and received (in full). Keep sending me a generic 'didn't realize we didn't have them in stock' Refuse to reimburse me or to give me a return slip. It's much worse than what I 'm explaining. I don't feel like typing out 30 pages detailing the horror. I'm a small company in my first year and I truly feel like they target small businesses to take advantage of them. Meaning, I'm no where near the 10000 MOQ most places require, and it's hard to find companies that do the lower quantities (fairly). I feel like they specifically hired narcissistic psychopaths' to run their customer service department to which they get their jollies off for giving you a hard time. Bottom line they are not out to provide fair goods for a fair price. They run this place like they expect all their customers to rip them off so jump to beat them to it.

Délai de livraison non respecté. Ne font pas de lien entre le paiement de la commande et la commande. Bilan = 1 mois d'attente avant la réception de la commande.
Pipette 10 ml en verre reçues deffectueuses. Aucune réponse à notre plainte.
Je ne recommande pas.