Stompa レビュー 

Stompa からの回答

2024年10月16日 に更新

Dear Debora A.,

We’re truly sorry to hear about the issue with your mattress.

Our mattresses are delivered rolled and vacuum-sealed. While they usually regain their full size within just a few hours, in some cases it may take longer depending on how long they’ve remained in their packaging.

With your mattress currently measuring 192cm, it appears that the correct size was delivered. The shorter variant would no measure longer than 190cm in length. Additionally, the photos you have provided suggest that the mattress has not yet fully expanded after being unrolled.

Occasionally, the individual pocket springs can get caught during the rolling process, which may slow down the mattress’s recovery. However, through regular use, the springs typically free themselves.

Please be assured that we do have many years of experience and have seen this occur before. We have recommended to give the mattress a vigorous shake from either end, which can help to separate the individual pocket springs and promote full expansion. Please keep in mind that it may take another day or two for this process to complete.

If there is no further improvement over the next few days then please do not hesitate to get back in contact and we will of course be able to provide a replacement.

Warm regards,

The Stompa Team

Stompa からの回答

2024年10月15日

Dear The Doctors Garage,

Thank you for your fantastic 5-star review!

We're thrilled to hear that you're happy with your purchase and our customer service. If you ever need anything else, please don't hesitate to reach out.

Thanks again for choosing Stompa!

Warm regards,

The Stompa Team

Stompa からの回答

2024年10月15日

Dear David,

Thank you for your feedback.

I’m very sorry for the frustration you've encountered. We understand how important it is to receive your beds on time, especially with your sons depending on them.

Unfortunately, our delivery partner has been facing challenges recently due to employee illness, which has affected the number of deliveries they can complete. We’ve been working closely with them to ensure all orders, including yours, are scheduled for delivery as promptly as possible. We have since extended our delivery lead times temporarily while our partner works to restore their usual service levels.

I can see that our delivery partner did contact you on Friday to book delivery. If you experience any further issues then please do not hesitate to reach out to us directly.

Once again, we sincerely apologise for the inconvenience.

Warm regards,

The Stompa Team

Stompa からの回答

2024年9月23日 に更新

Dear Jo,

Thank you so much for your kind words! We're thrilled to hear that you had an excellent experience with us. Our team works hard to ensure clear communication and quick responses, so it's great to know that we hit the mark for you.

If you need any further assistance then please do not hesitate to reach out!

Warm regards,

The Stompa Team

Stompa からの回答

2024年9月18日

Dear Michael,

Thank you so much for your positive feedback! We’re delighted to hear that you’re pleased with the quality of the beds and the prompt delivery. It’s great to know that opting for our assembly service worked out well for you too. We appreciate your patience with the mattress issue and we're glad that Mike was able to resolve this quickly and smoothly for you.

Your recommendation means a lot to us, and we’re thrilled to have met your expectations

Warm regards,

The Stompa Team

Stompa からの回答

2024年7月2日

Dear Kerri Fuller,

Thank you for taking the time to share your feedback. We are truly sorry about the issues you have experienced with your bunk bed. Your experience does not reflect the high standards we strive to maintain.

We understand how frustrating it must be to receive a damaged product and to encounter additional issues while waiting for a resolution. Please accept our sincerest apologies for any inconvenience this has caused you and your family.

We have been liaising with our assembly partner to correct the issues and understand that the specific date you requested has now been confirmed with you.

Warm regards,

The Stompa Team

Stompa からの回答

2024年6月11日

Dear Helen Bogan,

Thank you so much for your kind words! We're delighted to hear that you had a wonderful experience from order to delivery. Your satisfaction is our top priority and we appreciate your feedback.

Thank you for choosing Stompa!

Warm regards,

The Stompa Team

Stompa からの回答

2024年4月22日 に更新

Dear Theresa,

Thank you so much for taking the time to share your experience with us. We greatly appreciate your feedback and are thrilled to hear that you had such a positive interaction with our team. Your kind words will be passed along to Jamie and the rest of our team, as they serve as a wonderful encouragement to continue delivering outstanding service.

Thank you for choosing Stompa, and we hope you enjoy your new bunk bed.

Warm regards,

The Stompa Team

Stompa からの回答

2024年4月22日 に更新

Dear Howard,

Thank you for your wonderful review! We're delighted that you and your son are happy with the Uno S Midsleeper. It's fantastic to hear that our website, delivery process, and assembly instructions met your expectations. We're thrilled to have earned your recommendation and would be more than happy to assist with your daughter's cabin bed as well!

Best regards,

The Stompa Team

Stompa からの回答

2024年3月12日

Dear Edward,

Thank you so much for your glowing review! We're thrilled to hear that your daughter is enjoying her new High Sleeper with desk and pull-out chair/bed. Your feedback on the assembly process is invaluable, and we're delighted that you found our instructions clear and the end result sturdy.

It's heartwarming to hear about the quality time you and your daughter spent assembling the bed together. Building memories alongside furniture is truly priceless. We completely understand that not everyone might have the time or inclination for such DIY adventures, and we appreciate your openness about considering our assembly service.

Once again, thank you for choosing Stompa, and we hope your daughter continues to cherish her new space for years to come.

Warm regards,

The Stompa Team

Stompa からの回答

2024年2月21日

Dear Claire
Thank you so much for your glowing review! We're thrilled to hear that you and your little one are loving the new bed and that our customer service met your expectations. We strive to provide top-notch service and quality products, so it's wonderful to know we hit the mark. Thanks for recommending Stompa, and please don't hesitate to reach out if you need anything else in the future! 😊

Kind Regards
The Stompa Team

Stompa からの回答

2024年2月15日

Dear Natasha N,

Thank you so much for taking the time to share your positive experience! We are thrilled to hear that you are pleased with your small double bed and mattress. It's great to hear that the bed is robust and of good quality, and that the mattress is perfect.

We also appreciate your kind words about our responsive communication and it's delightful to hear that your delivery arrived even sooner than expected, in just 4 days!

Your recommendation means a lot to us, and we are grateful for your trust in Stompa. If you have any further questions or if there's anything else we can assist you with, please do not hesitate to reach out. We hope you enjoy your new bed and mattress for years to come!

Thank you once again for choosing Stompa.

Kind regards,

The Stompa Team

Stompa からの回答

2024年1月24日

Hi Richard

Thank you so much for your wonderful review! We're delighted to hear that your 6-year-old is enjoying the new high sleeper bed with desk and chair bed. It's fantastic to know that the bed is rock solid, and your son finds the Stompa mattress so comfy – a good night's sleep is essential, especially for little ones!

We appreciate your kind words about our communication and the efficient assembly service provided by Paul. We strive to make the entire process enjoyable and stress-free for our customers.

Thank you for recommending Stompa, and we look forward to the possibility of serving you again in the future.

Best regards,

The Stompa Team

Stompa からの回答

2024年1月22日 に更新

Dear Brandon,

We sincerely apologise for the discomfort and inconvenience you've experienced with our mattress. We truly value your feedback and are committed to addressing your concerns. However, we are having difficulty identifying your purchase based on the information provided, as we do not recognise your name in our records.

We are genuinely sorry to hear about the discomfort you've faced with the mattress.

Our Stompa S Flex Airflow single mattresses have been specifically designed for children, aiming to support their sleep and growth needs from age four through to teen years. We offer either medium to firm or medium support, ensuring that young sleepers receive the comfort and assistance they require during this crucial developmental stage.

Nonetheless, we take your feedback seriously and want to assure you that customer satisfaction is our top priority. We understand your frustration and want to make things right for you.

In the meantime, we would like to highlight that we have sold thousands of our mattresses with positive feedback, and your experience does not align with the quality standards we strive to maintain. We are committed to investigating and addressing the issues you've raised to ensure that such incidents are not repeated.

If you could provide additional information about your purchase, it would greatly assist us in resolving your concerns promptly. Alternatively, please feel free to reach out to our customer support team directly at sales@stompa.com or please call our support team on 01943 608780 so that we can gather more information and work towards a satisfactory resolution for you.

Once again, we apologise for any inconvenience you've faced, and we appreciate your patience and understanding as we work to make this right.

Kind regards,

The Stompa Team

Stompa からの回答

2024年1月9日

Hi there

Thank you for taking the time to share your experience with us! We're delighted to hear that our team was able to assist you efficiently in returning the mattress and processing your refund promptly.

Regards

The Stompa Team

Stompa からの回答

2023年11月20日

Dear Rebecca Brian

We're genuinely sorry to hear about the challenges you faced with our S Flex Airflow Pocket Sprung mattresses. Your feedback regarding the delayed expansion and creases is concerning, and we apologize for any inconvenience caused.

Your experience does not align with the quality standards we uphold for our products. We truly value your trust in Stompa, and we're committed to ensuring your satisfaction.

To address this issue and make things right, we would like to offer our assistance in rectifying the situation with the mattresses. Our team is here to help and explore possible solutions to ensure your complete satisfaction with our products.

Please kindly reach out to us directly on 01943 608780, or email sales@stompa.com. This will allow us to promptly assist you and find a resolution that meets your expectations.
Thank you for bringing this matter to our attention. We genuinely appreciate your understanding, and we look forward to the opportunity to correct this issue and ensure your continued satisfaction with Stompa.

Best Regards,
The Stompa Team

Stompa からの回答

2023年11月20日

Dear Stacie
Thank you so much for sharing your wonderful experience with us! We are thrilled to hear that you found our product to be of fantastic quality, despite the small issue with the stitching on the cushion covers.
Jamie from our customer service team is an exceptional asset to our company, and we're delighted to hear that they provided such exemplary service to ensure your complete satisfaction. Going above and beyond to rectify the issue and arranging for the replacement to arrive in time for your daughter's birthday was our pleasure.
Your positive feedback about Jamie's dedication and the quality of our customer service truly means a lot to us. Providing exceptional service and ensuring our customers' happiness are top priorities for us at Stompa.
Thank you once again for choosing Stompa. We're grateful for your support and thrilled that we could contribute positively to your daughter's birthday celebration. Should you have any further questions or need assistance, please don't hesitate to reach out. We're always here to help!
Best Regards, The Stompa Team

Stompa からの回答

2023年11月20日

Thank you for sharing your experience with us! While we're delighted that you initially found the Stompa mattress to be of great quality, we're sorry to hear that it didn't suit your daughter's comfort needs.

We greatly appreciate your patience and trust in us to find a suitable solution. Andrew from our team is dedicated to ensuring our customers' satisfaction, and we're thrilled to hear that he went the extra mile to assist you in finding the right mattress for your daughter.

We're pleased to hear that the replacement mattress has made a significant difference in your daughter's sleep quality. Knowing that she's now sleeping better brings us immense satisfaction.

At Stompa, our customers' well-being and comfort are paramount. Providing guidance and support to find the perfect solution for your needs is what we strive for in our customer service approach.

Thank you for recognising Andrew's efforts, and please know that we're here for any further assistance or inquiries. We're committed to continuing to serve you with the same dedication and care in the future.

Warm Regards,
The Stompa Team

Stompa からの回答

2023年11月20日

Thank you for taking the time to share your experience with us! We're delighted to hear that you found our customer service team helpful in promptly addressing all your inquiries. Providing timely assistance is a priority for us, and we're glad we could assist you effectively.

Ensuring a swift delivery is important, and we're pleased that your mattress arrived promptly as expected.

Should you have any further questions or need additional support, please don't hesitate to contact us. We're here to provide continued assistance whenever you need it.

Thank you once again for choosing Stompa!

Best Regards,
The Stompa Team