We just wanted to say a huge, huge thank you to Cleo in Service — she has been absolutely incredible from start to finish. Throughout what has been a really stressful and frustrating situation (th... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I’ve been dealing with Peter at Audi Bolton for over six years now, and he’s been nothing short of exceptional every single time. This year’s car purchase was no different — Peter was incredibly helpf... もっと見る
企業が回答しました
Customer service is second to none and the team member I experienced went above and beyond to ensure everything was working perfectly before I left the premises.
企業が回答しました
Given it was the first day of the new 25 registration, and the showroom was busy, I was treated well and in decent time under the circumstances. Courtesy car was ready and waiting. Only issue was "m... もっと見る
企業が回答しました
企業情報
当該企業による記述
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
当該企業による記述
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
連絡先
Grosvenor Street, Bolton,, BL2 1NN, Lancashire, 英国
- 01204 896 955
2.8
まあまあ
101件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
What an awful experience
What an awful experience.
First and last time I will ever use Audi Bolton.
I went in to look for my next car and was approached by a man that was sat on the front desk as i was looking at an A1 in the showroom. I was explaining what I was looking for and what i wanted to pay, all the while he was looking me up and down like I was a piece of meat.
He made me feel so uncomfortable, when I was already male dominated environment which for a young girl can be daunting. Some questions I found to be very personal and in my opinion completely irrelevant to me buying a car.
His mannerisms and demeanor were unprofessional and the reason I will never step foot in there again and why I will warn other young female friends not to go there in case they encounter him.
2026年4月13日
自発的なレビュー
Stratstone - Audi Bolton からの回答
Hi Sara,
Thank you for taking the time to share your feedback.
We strive to provide a welcoming, respectful, and professional environment for all customers, and it is very disappointing to hear that we fell short of your expectations during your visit. No one should ever feel uncomfortable or intimidated when visiting our showroom, and your comments regarding the behaviour and manner of one of our team members are being taken very seriously.
Once again, we sincerely apologise for your experience and thank you for bringing this to our attention. Your feedback is invaluable in helping us address issues and improve our customer experience
Customer Services
Gemma in service was polite…
Gemma in service was polite understanding and kept me upto date with issues in the vehicle addressed . Thanks for your great service Gemma Barker ⭐
2026年2月23日
Stratstone - Audi Bolton からの回答
Hi Andrew,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Gemma at Dealership.
Have a lovely day!
Bolton Audi Customer Services
Polite and efficient
2026年3月26日
Stratstone - Audi Bolton からの回答
Hello Mark,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Stratstone - Audi Bolton からの回答
Hello Darron,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Brand Customer Services
Would definitely recommend Audi
Really happy with the level of customer service, the work carried out and the price!
2026年2月26日
Stratstone - Audi Bolton からの回答
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Service is excellent at Audi Bolton
Service is excellent at Audi Bolton
Fixed my coolant issue
2026年2月25日
Stratstone - Audi Bolton からの回答
Hello Colin,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
One the worst car companie you can deal…
One the worst car companie you can deal with they nice and sweet when you buying car of them if anything happens to your car it will take them one year to fix or might not even get fix all of they cars come with 3 years warranty but you have to take it to someone ales to fix it
2026年3月9日
自発的なレビュー
Stratstone - Audi Bolton からの回答
Hi Shereen,
Thanks for sharing your feedback on your experience with Stratstone Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
Poor Service
2026年2月20日
Stratstone - Audi Bolton からの回答
Hi Andrew,
I am sorry to hear of your experience
It isn't the level of customer service that we aim to provide and certainly isn't how we want our customers to feel. We apologise that you haven't received the experience that is expected.
We will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Stratstone Brand Customer Services
overall poor service
2026年3月3日
Stratstone - Audi Bolton からの回答
Hello,
Thank you for taking the time to complete a review. We truly value your feedback and are committed to improving your experience with us.
To help us better understand how we can make things right, please reach out to our dedicated team at stratstonecustomercare@stratstone.com. By providing more details, you'll give us the opportunity to investigate thoroughly and work towards turning your experience around.
Your input is invaluable to us, and we're eager to make things better for you.
Best regards,
Stratstone Brand Customer Services
3rd attempt to sort the issues out.
3rd attempt to sort the issues out.
I gave up after nearly 2 weeks waiting for Audi Bolton calling me to rearrange a visit once they received the battery.
Called and advised Oh the battery came in yesterday Yea really do you think customers are so gullible to believe such rubbish.
It’s just another taste of poor service.
3 weeks to get a battery, from Germany!!!
************************************************
Update, I have now been contacted by the branch at Bolton.
Unfortunately it was a request for a review.
I could write a book on this.
2026年2月20日
自発的なレビュー
Stratstone - Audi Bolton からの回答
Hi Andy,
I'm so sorry to hear that you haven't been contacted in regards to your ongoing complaint.
Please email us with your details to stratstonecustomercare@stratstone.com and we will ensure that you are contacted back.
Again, I do apologise for any inconvenience this may have caused.
Stratstone Brand Customer Services
Second Visit, Again Poor Service and wasted time and Money
Arranged to drop off my Q4 etron to have the 12v battery replaced under warranty.
Dropped off car just after 8am
Uber home. received call 1pm ish to say we can’t fit the battery as it hasn’t arrived.
So complete waste of my time and £20 for Ubers
Why they didn’t arrange install day after arrival giving them time to cancel if this happened.
Why 5 hours to contact me to Advise
Why do they need my car for the whole day for a 1-2 hour job, with better organisation they could easily cut this to a half day visit or less.
I look forward to my next visit to see if they can achieve 3 out of 3
As Everyone can see the response is the same as most others, pointless.
It’s not rocket science the service supplied by this dealer is appalling.
And until they listen to the reviews and act on them then this merry go round will continue.
2026年2月6日
自発的なレビュー
Stratstone - Audi Bolton からの回答
Hi Andrew,
Thanks for sharing your feedback on your experience with Stratstone Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
Stratstone - Audi Bolton からの回答
Hi Paul,
Thank you for taking the time to complete a review. We truly value your feedback and are committed to improving your experience with us.
To help us better understand how we can make things right, please reach out to our dedicated team at stratstonecustomercare@stratstone.com. By providing more details, you'll give us the opportunity to investigate thoroughly and work towards turning your experience around.
Your input is invaluable to us, and we're eager to make things better for you.
Best regards,
Stratstone Brand Customer Services
Recurring problems that seem to be…
Recurring problems that seem to be never ending. You talk to different people, who talk to people who get back to them who then tell you. So you learn nothing and succinct messages are non existent.
2026年1月13日
Stratstone - Audi Bolton からの回答
Hi Michael,
Thanks for sharing your feedback on your experience with Stratstone Brand . We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
Stratstone - Audi Bolton からの回答
Hello Andrew,
Thanks for sharing your feedback on your experience with Stratstone Brand . We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
Stratstone - Audi Bolton からの回答
Hello,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Stratstone Brand Customer Services
Receptionist Kay is the most…
Receptionist Kay is the most accommodating and friendly person i have encountered.
2025年11月26日
Stratstone - Audi Bolton からの回答
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Brand Customer Services
Stratstone - Audi Bolton からの回答
Hi Jamilah,
Thanks for sharing your feedback on your experience with Stratstone Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com? They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
No organisation
Car was booked in by lease company over a month ago, a courtesy car was requested as they couldnt say how long it would be, 1530 today phone call from Audi Bolton to say they dont have courtesy car and wont have one available until January, when asked why has it took a month for them to tell me and why at 1530 the day before they didnt really have an answer, it was as though i was troubling them asking, this is a warranty repair on a car that has only 2k miles on the clock. I have asked the lease company to book it in at Blackburn, would rather the inconvenient travel.
2025年11月24日
自発的なレビュー
Stratstone - Audi Bolton からの回答
Dear Michael,
Thank you for taking the time to rate the experience you have had with Stratstone Brand . Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience to our customer service team at stratstonecustomercare@stratstone.com, who will be happy to investigate your concerns and have the opportunity to make things right for you.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lithia is much appreciated.
Stratstone Brand Customer Services
Peter at Bolton Audi
I’ve been dealing with Peter at Audi Bolton for over six years now, and he’s been nothing short of exceptional every single time. This year’s car purchase was no different — Peter was incredibly helpful, patient, and understanding throughout the whole process. His friendly and genuinely funny character always makes the experience enjoyable, and the level of service he provides is second to none. Highly recommend speaking to Peter if you want great service and someone who truly looks after you - despite me picking a very picky customer!
2025年11月17日
自発的なレビュー
Stratstone - Audi Bolton からの回答
Hello Codie,
Thanks for sharing your recent experience!
It sounds like Peter has done a great job helping you during your time at our Dealership.
I'll be sure to pass your kind review on.
Stratstone Brand Customer Services
Poor experience
Poor communication with customer and motability . Car in garage far too long to fit wiper blades only .
2025年10月31日
Stratstone - Audi Bolton からの回答
Hello Tracey,
Thank you for sharing your feedback on your experience with Stratstone Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。