It’s taken me a little time to sit down and write this review, but after six months with my Audi Q4 40 e‑Tron, I feel it’s important to acknowledge the excellent team at Manchester Audi. Abdul Ha... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I bought an Approved Used Q5 and AJ and the team were very friendly and helpful. There was a fault with the aircon which was a pity but the whole team moved with speed and efficiency to rectify the f... もっと見る
企業が回答しました
Disappointing experience with Manchester Audi with a car reserved online. - Condition of car not as described. - Poor standard of car on handover (twice). - Poor standard of cosmetic repairs. -... もっと見る
企業が回答しました
Very professional customer service at stratstone audi manchester. Many thanks to Natalie Dixon in particular for taking extra care of us. We had 2 cars booked in for a service and they were done in th... もっと見る
企業が回答しました
企業情報
当該企業による記述
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
当該企業による記述
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
連絡先
Chester Road,, Old Trafford, M16 9UA, Manchester, 英国
- 01615 325 781
3.4
まあまあ
119件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Approved Used Q5
I bought an Approved Used Q5 and AJ and the team were very friendly and helpful. There was a fault with the aircon which was a pity but the whole team moved with speed and efficiency to rectify the fault. Sometimes you learn most about a company when things don't go perfectly first time. And they responded really well to get me on the road. Thanks to AJ and the team!
2026年8月14日
自発的なレビュー
Stratstone - Audi Manchester からの回答
Hello,
Thanks for taking the time to leave your review. If there's anything we could do to make your next visit a five-star experience, we'd really like to hear your thoughts, we value every opportunity to improve.
Stratstone Brand Customer Services
Great Service from Statstone Audi
2026年8月7日
Stratstone - Audi Manchester からの回答
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Stratstone - Audi Manchester からの回答
Hello Sean,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Water ingress unresolved since March - no response to complaint
We bought an Audi Q3 from Stratstone Manchester Audi in December 2025. Water ingress was first identified and formally documented by our local Audi dealership Macclesfield Audi on 30 March 2026.
We paid for a repair, but the leak was not resolved. The vehicle was returned in July under the stated workmanship warranty, but the issue remained unresolved.
Stratstone Manchester Audi inspected the car on 16 July 2026 and confirmed that water ingress was still present, with possible risk to the electrics.
We sent a formal complaint to the selling dealer in July and escalated it through Stratstone's online complaint form on 7 August 2026. As of 15 August, we have received no acknowledgment or substantive response. Stratstone's website says it aims to respond to online complaints within five working days.
We would welcome a prompt written response from Stratstone, a clear plan to resolve the water ingress properly, and better communication throughout the process. We hope this feedback helps improve how similar complaints are handled.
2026年7月16日
自発的なレビュー
Stratstone - Audi Manchester からの回答
Hi,
Thank you for taking the time to share your feedback.
We are sorry to hear that you have not been contacted regarding your ongoing complaint.
Please email our Customer Services team via stratstonecustomercare@stratstone.com and we will ensure that contact is made with you.
We apologise for any frustration caused to you in the meantime.
Thank you
Manchester Audi – Customer Services
Not worth the money
They had my vehicle for nearly 3 weeks no courtesy car issue with alternator and was told I need to pay for a new battery. Not happy when you pay 87k and have this issue.
2026年7月29日
Stratstone - Audi Manchester からの回答
Hi,
Thank you for your feedback.
We are sorry that our service did not meet with your expectations, and we appreciate you bringing this matter to our attention.
To help us improve our service to our customers, please could you provide further details about your experience to our Customer Services team via stratstonecustomercare@stratstone.com.
Thank you
Stratstone Brand – Customer Services
Stratstone - Audi Manchester からの回答
Hello Steve,
We appreciate you leaving us a review - thank you!
Have a nice day!
Manchester Audi Customer Services
Stratstone - Audi Manchester からの回答
Hi,
Thank you for your feedback.
We are sorry that our service did not meet with your expectations, and we appreciate you bringing this matter to our attention.
To help us improve our service to our customers, please could you provide further details about your experience to our Customer Services team via stratstonecustomercare@stratstone.com.
Thank you
Stratstone Brand – Customer Services
AJ Sales Agent
I deal with sales agent AJ. Top Man!
No push, straight answers and a treat to deal with at Stratstone Manchester.
Everything was done as agreed and on time.
You can't ask for better than that.
2026年7月15日
自発的なレビュー
Stratstone - Audi Manchester からの回答
Hello John,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Manchester Audi Customer Services
Excellent customer service and car care
I had my car serviced at Audi Manchester recently and the experience was outstanding from start to finish. The front desk team set the tone the moment I arrived - friendly, professional and genuinely focused on customer care.
Communication throughout the day was excellent. I received timely updates while the car was in the workshop, including a clear and helpful video health check assessment.
A special mention to Natalie (service manager) and her team. They consistently put customer consideration first and delivered an all-round great service experience. It’s refreshing to deal with a team that is organised, attentive and committed to doing things properly.
2026年7月24日
Stratstone - Audi Manchester からの回答
Hi,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Natalie at Dealership
Have a lovely day!
Manchester Audi Customer Services
Excellent Car, Exceptional service - Thank you Manchester Audi
It’s taken me a little time to sit down and write this review, but after six months with my Audi Q4 40 e‑Tron, I feel it’s important to acknowledge the excellent team at Manchester Audi.
Abdul Hadir, Keir Jackson and Oliver went above and beyond to the point of exceptional. They crafted an excellent deal for me and explained everything with real care and professionalism. As a first‑time Audi buyer, I felt completely supported throughout the process.
The car has been fantastic, and the service was even better. Manchester Audi has earned my loyalty — I won’t hesitate to buy my next car from them.
2026年8月7日
自発的なレビュー
Stratstone - Audi Manchester からの回答
Hello,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Stratstone Brand Customer Services
Very professional customer service at…
Very professional customer service at stratstone audi manchester. Many thanks to Natalie Dixon in particular for taking extra care of us. We had 2 cars booked in for a service and they were done in the time provided will definitely be using this dealership in the future Very highly recommended.😊
2026年7月23日
自発的なレビュー
Stratstone - Audi Manchester からの回答
Hi Zahir,
Thank you for taking the time to leave us a review.
We’re pleased to hear that Natalie provided you with a five-star experience.
We greatly appreciate your comments and will be sure to pass onto our leadership team at Manchester Audi so they know what great job Natalie is doing.
Thank you again and enjoy your vehicle!
Manchester Audi– Customer Services
Stratstone - Audi Manchester からの回答
Hello Steven,
Thank you for your review. We'd love to understand what would have made it a five-star experience so we can continue developing our service. Please don't hesitate to reach out directly if we can assist further.
Stratstone Brand Customer Services
Poor communication and services
2026年7月22日
Stratstone - Audi Manchester からの回答
Hi Adam,
I am sorry to hear of your experience
It isn't the level of customer service that we aim to provide and certainly isn't how we want our customers to feel. We apologise that you haven't received the experience that is expected.
We will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Stratstone Brand Customer Services
Booked in for a safety recall on a…
Booked in for a safety recall on a brake servo & health check. Still don’t know a week later what my car needed or how the health check went?!? Called twice & left numerous emails asking for a result. Been lied to & told results were emailed to me on the day & then told someone will call me with the results of the health check. Twice you’ve said this & not bothered to call me back. Very poor customer service.
2026年7月30日
自発的なレビュー
Stratstone - Audi Manchester からの回答
Hi Neil,
Thanks for leaving us this feedback.
Please accept my apologies for the lack of communication you have received from the dealership, I will ensure that this is addressed internally.
Thank you,
Manchester Audi Customer Services
Disappointing experience with…
Disappointing experience with Manchester Audi with a car reserved online.
- Condition of car not as described.
- Poor standard of car on handover (twice).
- Poor standard of cosmetic repairs.
- Poor timekeeping.
Should have walked away when I had the chance and I wouldn’t have been out of pocket bringing the car to an expected condition following repairs.
2026年5月15日
自発的なレビュー
Stratstone - Audi Manchester からの回答
Good Morning/Afternoon, Matthew
Thank you for your feedback.
We are sorry that our service did not meet with your expectations, and we appreciate you bringing this matter to our attention.
To help us improve our service to our customers, please could you provide further details about your experience to our Customer Services team via stratstonecustomercare@stratstone.com
Thank you
Stratstone Brand – Customer Services
Stratstone - Audi Manchester からの回答
Hello Richard,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Manchester Audi Customer Services
Avoid at all costs
Avoid at all costs. Promised so much, dreadful garage where they will lie to save face. Audi absolutely, Stratstone Manchester definitely not. Go elsewhere we wish we had
2026年6月25日
自発的なレビュー
Stratstone - Audi Manchester からの回答
Dear Sarah,
Thank you for taking the time to rate the experience you have had with Stratstone Brand. Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience to our customer service team at stratstonecustomercare@stratstone.com, who will be happy to investigate your concerns and have the opportunity to make things right for you.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lithia is much appreciated.
Stratstone Brand Customer Services
Booking Team - Customer service thumbs up!
Had a call to organise my MOT and Service today and the booking team did a fantastic job in getting everything sorted quickly and concisely, I spoke with Jess in the Booking department and she was very patient, kind, and provided great customer service for me today, I hope this is communicated across that she did a wonderful job, excellent customer service!
2026年6月23日
自発的なレビュー
Stratstone - Audi Manchester からの回答
Hello Daniel,
Jess will appreciate you leaving this a review - thank you!
Have a nice day!
Stratstone Customer Services
I have never been to your business
I have never been to your business. Stop using my email address to spam me.
You should really confirm email addresses before you constantly spam people. Very unprofessional!!!!
2026年6月8日
Stratstone - Audi Manchester からの回答
Hi Sandra,
We’re really sorry to hear about your experience, and we completely understand how frustrating this can be.
We sincerely apologise for any inconvenience this has caused. This is certainly not the experience we want for anyone.
We’ll make sure your details are removed from our system and investigate how it was added to prevent this happening again.
Thank you for bringing this to our attention, and again, we’re very sorry for the trouble caused.
Customer Services
Friendly and professional.
The whole process of the purchase and handover was done with professionalism and efficiency thank you to Zedda and we specifically wanted to say thank you to Mucka (sorry we didn’t remember your name) for providing the coffee, thank you 😊 Colin and Carol 😊
2026年5月29日
Stratstone - Audi Manchester からの回答
Hello Carol,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Stratstone Brand Customer Services
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