I had my Audi S4 if for a charging problem and Matthew Sanderson dealt with my car and from start to finish he kept me informed all the way I even ended up getting an Mot done and a health check so al... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Thankyou Matthew smith for the most outstanding service! From the moment we bumped into him we was actually heading back to the car as we couldn’t see what we wanted. Went above and beyond and was so... もっと見る
企業が回答しました
Ensure a courtesy car is arranged for long enough during the initial booking. The car was originally arranged for the update that was done. There was no surprise work. Have some larger cars in the co... もっと見る
企業が回答しました
Went in with query air con issues after a regas the previous week. Matthew was welcoming and efficient. He kept me up to date with the status and then upon completion read out the engineers report. Re... もっと見る
企業が回答しました
企業情報
当該企業による記述
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
当該企業による記述
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
連絡先
Charon Way, Gemini Retail Park,, WA5 7YD, Warrington, 英国
- 01925 358 822
3.6
まあまあ
172件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Very helpful staff
Very helpful staff. Kept up to date throughout. Nothing too much trouble for them. Excellent service from start to finish.
2026年1月21日
Stratstone - Audi Warrington からの回答
Hello Richard,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Warrington Audi Customer Services
Great experience and battery changed
2026年1月20日
Stratstone - Audi Warrington からの回答
Hello Mike,
We appreciate you leaving us a review - thank you!
Have a nice day!
Warrington Audi Customer Services
The staff at Warrington Audi have…
The staff at Warrington Audi have always been very helpful and courteous. As an older customer I appreciate the time and patience given to me.
2026年1月7日
Stratstone - Audi Warrington からの回答
Hello Jacqueline,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Warrington Audi Customer Services
Q4 e-tron needed a sensor replacing…
Q4 e-tron needed a sensor replacing after 2 years and service was also due. Person dealing with us did not seem the most competent; needless to say I don't believe the car was serviced and after calling back 3 times to clarify they still don't seem sure what was done or not done. Very disappointing as they needed the car for 2 days and now it looks like it needs to go back in for the service which was never done.
2025年10月10日
Stratstone - Audi Warrington からの回答
Hello,
Thanks for sharing your feedback on your experience with Stratstone Brand . We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
Stratstone - Audi Warrington からの回答
Hello, Paresh
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Warrington Audi Customer Services
I would give it 0 stars if I could
I would give it 0 stars if I could. Terrible customer service, cancelled my courtesy car at 4.30pm the day before which is included in my service package. Kept the car from 9.30am until 5pm just to do an oil change. Staff unhelpful. Already dreading coming back for the service. Wish I wouldn’t have taken out the service package then I could just use Kwick fit who always serviced my last Audi and valued and looked after their customers. Avoid at all costs.
2025年12月16日
自発的なレビュー
Stratstone - Audi Warrington からの回答
Hi Molly,
Thanks for sharing your feedback on your experience with Stratstone Brand . We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
Extremely Disappointing Experience
I left a deposit on a car transferred from Manchester Audi, inspected it, and had work carried out, only to be told on the day of collection that it had been sold and collected back by Manchester Audi. The deposit then took far too long to be refunded.
A higher-spec replacement was offered (with higher mileage), which I accepted at a slight discount, but the process was riddled with mistakes. My original deposit wasn’t deducted, optional extras I hadn’t requested were added and appeared to be built into the price, and transparency was poor.
On collection, the car couldn’t be taxed online due to the previous owner’s status, meaning a trip to the Post Office. A valet charge was also on the invoice, yet the car was poorly prepared, the windscreen was filthy. For the price paid, I’d expect a proper valet.
The V5 took almost a month and only arrived after chasing. I was also promised mats and a boot liner; months later I’m still waiting for the mats, and emails now go unanswered.
For a first Audi purchase, this was a very poor experience with numerous avoidable errors and virtually no aftersales support. Well below what I’d expect from a premium dealership.
2025年9月7日
自発的なレビュー
Stratstone - Audi Warrington からの回答
Hi Paul,
Thanks for leaving us this feedback.
Please accept my apologies for the lack of communication you have received from the dealership, I will ensure that this is addressed internally.
Thank you,
Warrington Audi Customer Services
Stratstone - Audi Warrington からの回答
Hi Mark,
Thanks for sharing your feedback on your experience with Warrington Audi . We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Warrington Audi Customer Services
Appalling service when requesting an…
Appalling service when requesting an electronic copy of our service history. 3 calls to the dealership that the team just ignore. Tried going via the stratstone portal and so far over a week later and still nothing to show.
Funny as don’t get any delays when charging £500 for a basic service!!! For a premium brand it’s just not good enough!!!
2025年12月10日
自発的なレビュー
Stratstone - Audi Warrington からの回答
Hello,
I'm so sorry to hear that you haven't been contacted in regards to your ongoing complaint.
I'll chase this matter up straight away for you with the Head of Business and I'll ask that you are contacted as a matter of urgency.
Again, I do apologise for any inconvenience this may have caused.
Warrington Audi Customer Services
Booked in for oil service and fuel…
Booked in for oil service and fuel filter change. All jobs completed in time. Brilliant service. All staff in showroom very polite and attentive. Excellent customer service.
2025年11月20日
Stratstone - Audi Warrington からの回答
Hello Jeffrey,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Brand Customer Services
Good service
A few issues with the car initially were resolved without any problems.
Very happy overall!
2025年11月26日
Stratstone - Audi Warrington からの回答
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Slow
Slow, not bothered. Car dropped off at 8am, first customer. Job not even started until 3pm. HAd to cause a fuss to get car serviced same day otherwise they would have kept hold of it. Not the first time. This is repeated poor service at Audi Warrington (I've had a Q7, A5, RS5, e-tron GT and S7), but will not be buying an Audi again.
2025年11月11日
Stratstone - Audi Warrington からの回答
Dear Leon,
Thank you for taking the time to rate the experience you have had with Stratstone Brand . Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience to our customer service team at stratstonecustomercare@stratstone.com, who will be happy to investigate your concerns and have the opportunity to make things right for you.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lithia is much appreciated.
Stratstone Brand Customer Services
Avoid, Avoid, Avoid!
I have had to contact Audi and the Ombudsman about this branch. Once they have your money, they do not care, they failed to provide accurate legal documentation and basic information and accessories with the car. They do not respond well to emails, do not return calls and seem to think they can act however they please. See also reviews on Yell. Please avoid this garage, it has cost us time, money and have ruined the experience of having a new car.
2025年10月1日
自発的なレビュー
Stratstone - Audi Warrington からの回答
Hi Joanne,
Thank you for getting in touch.
We're extremely sorry to see that you had a one-star experience with us - this is not the high standard of service that we strive to deliver.
If there is anything we can help with, please email service.followup@stratstone.com
Kind Regards,
Customer Services
Servicing team shocking
Servicing team shocking Warrington Audi
Really poor service
Manager so rude and dismissive
Couldn’t provide what I had booked despite this being 9 months ago
Girl on the service desk & the manager could do with an intense course on customer service
2025年11月4日
Stratstone - Audi Warrington からの回答
Dear,
Thank you for taking the time to rate the experience you have had with Warrington Audi. Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience to our customer service team at stratstonecustomercare@stratstone.com, who will be happy to investigate your concerns and have the opportunity to make things right for you.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lithia is much appreciated.
Warrington Audi Customer Services
Bought a faulty car brand new Audi…
Bought a faulty car brand new Audi denied it was anything to do with them
Shocking after sales service not fit for purpose
Terrible experience would never trust or go anywhere near Audi Warrington I have reported them to motoring ombudsman
2025年11月1日
自発的なレビュー
Stratstone - Audi Warrington からの回答
Hi Jon,
Thanks for sharing your feedback on your experience with Warrington Audi . We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Warrington Audi Customer Services
Amazing service
Through every stage I was put at the heart of the solution.
I was provided with clear understanding of the issue with my car and provided with a vehicle to
Keep me mobile.
The team were friendly and informative and I have I nothing but positives to share about my experience
2025年10月28日
Stratstone - Audi Warrington からの回答
Hi Mike,
We're happy to hear that you felt supported throughout the process.
It's great to know our team kept you informed and mobile.
We appreciate you sharing your positive experience!
Customer Services
They are awful,they don't know whats…
They are awful,they don't know whats wrong with the car.
My car was not fixed,broke down on motorway, dishearted had to scrap it,rather than going for costly repairs from them
2025年10月9日
Stratstone - Audi Warrington からの回答
Hi,
We're disappointed to see you haven’t had a positive experience.
Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.
Please contact us at service.followup@stratstone.com and we will ensure to put you in contact with the leadership team.
Thank you,
Customer Services
Stratstone - Audi Warrington からの回答
Hi Graham,
We're glad you received excellent support from our sales team.
Customer Services
Stratstone - Audi Warrington からの回答
Hi,
Thank you for your positive feedback; we appreciate it very much.
Customer Services
A disappointing experience
As a single woman buying a car on her own for the first time it was a very disappointing experience at the Warrington Audi. The member of staff ‘looking after’ me was rude, sexist and kept trying to pull the wool over my eyes insisting I was getting a great deal when he was in fact giving me a more expensive deal than required. My experience with him was the reason I didn’t want to buy the car. I went to Crewe and Stockport Audi’s and had completely different experiences where staff were helpful, genuine and not at all pushy.
2025年9月6日
自発的なレビュー
Stratstone - Audi Warrington からの回答
Hi Kate,
We appreciate you bringing this to our attention.
We're sorry to hear about the disappointing experience you had at Warrington made you feel that way.
We'll address this internally to ensure a more positive environment for everyone.
Thank you for your feedback.
Customer Services
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