I have raised issues with my car since the day after I purchased it and have honestly have had the worst customer care ever and I have bought many cars. Damage to the bumper - Initially I was bla... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Very good care and attention, particularly by the staff on reception booking my car in and giving me updates about progress. The only criticism I have is that when I returned my car the following day... もっと見る
企業が回答しました
Following review of website phoned Stratstone Derby to check availability of X3. Spoke to Matt S and explained I would like to view but was 130 miles away Straightaway he arranged a wash and ma... もっと見る
企業が回答しました
Purchased my new bmw, (approved used) ! Josh Vardy answered all my questions etc , had a good test drive ,came back and struck up a deal, part exchange my 430 , Josh kept me informed up till the day... もっと見る
企業が回答しました
企業情報
当該企業による記述
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
当該企業による記述
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
連絡先
Sir Frank Whittle Road, DE21 4RZ, Derby, 英国
- 01332 369511
2.2
期待以下
438件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I have already explained in the CSI.
2022年10月24日
Stratstone - BMW Derby からの回答
Hi Keith,
We appreciate all feedback so I will ensure that this is passed over to the relevant leadership team so they can take this on board.
We hope to see you again in the future.
Customer Services
I personally feel BMW experience is not…
I personally feel BMW experience is not a great experience. The brand has got too big for its boots
2022年10月15日
Stratstone - BMW Derby からの回答
Hi Carl,
We're disappointed to see you haven’t had a positive experience.
Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.
Please contact us at service.followup@pendragon.uk.com and we will ensure to put you in contact with the leadership team.
Thank you,
Customer Services
Service was excellent
2022年10月20日
Stratstone - BMW Derby からの回答
Hi Grant,
Thank you for taking the time to review us.
You have really made our day!
Customer Services
Brake fluid service
I was dealt with in a timely, professional manner. Without exception, all staff were polite and made me feel welcome. This is was customer service used to feel like in the 'good old days', but which is quite a rare experience in the modern world - well done to Stratstone! The work on my car was carried out promptly and to my satisfaction.
2022年10月3日
Stratstone - BMW Derby からの回答
Hi Michèle,
Thank you so much for the review.
We're thrilled that you had such a positive experience!
We hope that you'll consider us again in the future.
Customer Services
Very good service
2022年10月19日
Stratstone - BMW Derby からの回答
Hi Presley,
Thank you for such a positive review.
Have a wonderful day!
Customer Services
Friendly Staff and Service
I had to take my car in for a recall repair and the staff were very friendly. Let me drop the car off the night before. Jasmine was very nice to deal with and updated me throughout the day. I then went to collect in the evening after the work was done. Met Jasmine and was looked after, the car was also cleaned inside and out for me. Will rely on Derby BMW again!
2022年10月19日
Stratstone - BMW Derby からの回答
Hi Callum,
Thank you so much for your great review!
Your review is very important to us, as our goal is to deliver an outstanding customer experience.
Best wishes,
Customer Services
Younus Sohail was a very helpful man
Younus Sohail was a very helpful man. He understood my needs, advised accordingly and right up to the handover things went smooth.
2022年10月19日
Stratstone - BMW Derby からの回答
Hi Linda,
Many thanks for taking the time to provide us with this review.
We love to see such great feedback!
Customer Services
Safety recall
Although only visited dealership for a safety recall all the service and reception staff were professional and friendly throughout. Thanks.
2022年10月17日
Stratstone - BMW Derby からの回答
Hi Dennis,
Thank you so much for the review.
We're thrilled that you had such a positive experience!
We hope that you'll consider us again in the future.
Customer Services
Very friendly and helpful staff.
2022年10月17日
Stratstone - BMW Derby からの回答
Hi Andy,
Thanks for the great rating!
We are always happy to help.
Customer Services
Friendly efficient staff and my car…
Friendly efficient staff and my car returned to me spotlessly clean.
2022年10月12日
Stratstone - BMW Derby からの回答
Hi Paul,
Thanks for the great rating!
We are always happy to help.
Customer Services
Stratstone - BMW Derby からの回答
Hi Gary,
Thank you for your positive review.
Have a great day!
Customer Services
Stratstone - BMW Derby からの回答
Hi Christopher,
Thank you for the review!
Your positive rating means a lot to us here at the BMW branch in Derby.
Customer Services
Clueless
Clueless
They had my car all day for an MOT, They called 16:58 to inform it had failed (thanks for notice I was on my way to pick it up)
They didn't do the system update either
I returned a week later for re test and update
Nope they haven't done it again
I've re booked online for end OCT with a courtesy car only to receive a call telling me they have no cars to loan out
2022年9月16日
Stratstone - BMW Derby からの回答
Hi Carl,
Thank you for taking the time to review.
Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isn’t the customer service we do aim to provide.
I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Customer Services
Stratstone - BMW Derby からの回答
Hi Kevin,
We appreciate you leaving us a review - thank you!
Have a nice day!
Customer Services
Terrible after sales service
Terrible after sales service, the worst I have ever had. Such a shame. Nearly 8 weeks to fix 3 minor problems.
2022年9月26日
Stratstone - BMW Derby からの回答
Hi Darren,
Thank you for taking the time to review.
Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isn’t the customer service we do aim to provide.
I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Customer Services
Great customer service
Alan Prior was very helpful and made the process easy to navigate. Great customer service and a timeline for purchase that suited my needs.
2022年9月23日
Stratstone - BMW Derby からの回答
Hi Aimee,
Thank you for reviewing us!
We appreciate you taking the time to do this, and hope you have a great day!
Customer Services
Excellent professional and friendly…
Excellent professional and friendly service from dropping my car off for its MOT to picking it up.
2022年9月24日
Stratstone - BMW Derby からの回答
Hi Mrs Morley,
Many thanks for taking the time to provide us with this review.
We love to see such great feedback!
Customer Services
Good services from Kristian
Good services from Kristian. Quick respond and clear instruction.
2022年9月16日
Stratstone - BMW Derby からの回答
Hi Frankie,
It is wonderful to receive such a positive review!
All the best!
Customer Services
good experiences eith BMW
2022年9月15日
Stratstone - BMW Derby からの回答
Hi,
Thank you for such a positive review.
Have a wonderful day!
Customer Services
Very welcoming environment at Mini
Very welcoming environment at Mini. Didn't have to wait to be greeted. Tea and coffee on offer. Mt paperwork and keys were ready for me. My car had been cleaned and parked up. Thankyou
2022年9月14日
Stratstone - BMW Derby からの回答
Hi Chris,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Customer Services
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