Stratstone - BMW Hull レビュー 

456
TrustScore 5段階評価の4.5

4.7

Citadel Way, Hull, HU9 1TQ Hull, GB


レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

I was speaking to Kirsty and she was great, I had drove over a nail and needed it sorted so as my car was in workshop, she kept updating me and kept me in contact as it was in the workshop, they order... もっと見る

5つ星のうち5の評価

Nice warm welcome from reception offered refreshments without hesitation. When asking to view the 330e we were greeted by Gemma who told us everything we needed to know and more besides. Even though t... もっと見る

企業が回答しました

5つ星のうち5の評価

Fantastic customer service from Jamie, professional, friendly, and couldn’t have been more helpful in finding the exact car I wanted for the right price. Love my mini! 😊 Thanks Jamie.

企業が回答しました

5つ星のうち5の評価

Had a great experience with BMW Stratstone Hull, in particular with Bash. He’s a top sales person, he clearly explained the whole process from initial call all the way to the follow up call a week lat... もっと見る

企業が回答しました


企業情報

  1. カーディーラー
  2. 車検場
  3. 自動車製造業者
  4. 自動車修理・整備店
  5. オイル交換サービス
  6. 中古車ディーラー

当該企業による記述

Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.

Stratstone

当該企業による記述

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

連絡先

4.7

優良

TrustScore 5段階評価の4.5

456件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.7

すべてのレビュー

(456)

過去12か月のレビュー数: 4,382

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Buying Experience with Bash

Dealt with Bash through the whole buying experience and have to say that the service we received from him was first class.
Communication was excellent as he got back to me promptly and as promised.
He went out of his way checking if the car had arrived in the UK and worked around our hand over requests.

2024年9月27日
自発的なレビュー
Stratstone - BMW Hull ロゴ

Stratstone - BMW Hull からの回答

Hello Gary,

We are so glad to hear about your positive experience with Bash.

We appreciate your kind words and are thrilled that he was able to provide you with excellent service.

We strive to ensure our customers have a seamless and enjoyable experience.
Customer Services

5つ星のうち5の評価

Customer aftersale care

We had a EV charging problem with our 16 months old ix3, very stressful as it couldn't charge the car, went in for diagnostic and advise, work shop couldn't help, but Rui the customer relations manager was extremely helpful as usual, advised and tried to help. After we got home, it failed to rectify the issue, called Rui back, after long conversation we left him with the issue for him to contact HO for advice.
Within hours, he came back with a solution. What a Star. A real credit to the dealership and BMW to recognise such talents with customers and keep customers happy and satisfied. We stay with BMW because of the customer care, mainly Rui😂👍👏

2024年8月21日
自発的なレビュー
Stratstone - BMW Hull ロゴ

Stratstone - BMW Hull からの回答

Hi Peter,

We appreciate you taking the time to share your experience.

We understand how frustrating it can be when you encounter issues with your vehicle, especially when it comes to charging.

We're glad to hear that Rui was able to provide you with the support and guidance you needed during this challenging situation.

His dedication to customer satisfaction is truly commendable.
Customer Services

5つ星のうち5の評価

Great customer service

Great customer service. No pressure sales technique and listened to our requirements.
Enjoyable experience.

2024年8月2日
自発的なレビュー
Stratstone - BMW Hull ロゴ

Stratstone - BMW Hull からの回答

Hi Rob,

We're delighted to hear you had a positive experience.

We appreciate your feedback and are glad you found our customer service helpful.

Customer Services

5つ星のうち5の評価

BMW ROADSTER …

I bought a BMW M40I Roadster from this showroom had a lovely experience with them, sales person i dealt with (William Houldridge) was brilliant very helpful easy to talk to plus he delivered the car to me, over the moon with the service, car is fantastic.
Keith Cooper

2024年8月1日
自発的なレビュー
Stratstone - BMW Hull ロゴ

Stratstone - BMW Hull からの回答

Hello Keith,

Thank you so much for your kind review.

We're thrilled to hear you had a lovely experience and that you're over the moon with your new car.

We'll be sure to pass your feedback on to William.
Customer Services

5つ星のうち5の評価

Was great experience and was very quick…

Was great experience and was very quick securing the car I wanted

2024年7月31日
自発的なレビュー
Stratstone - BMW Hull ロゴ

Stratstone - BMW Hull からの回答

Hi Alistair,

We appreciate you taking the time to share your positive experience.

We're glad you found the process quick and efficient.
Customer Services

5つ星のうち5の評価

Just received my brand new BMX X5 from Stratstone Hull

Just received my brand new BMX X5 from Stratstone Hull, cannot thank Mark Storey enough, helped me design the car from scratch and looked after every detail until the handover which was a special experience.

2024年7月18日
自発的なレビュー
Stratstone - BMW Hull ロゴ

Stratstone - BMW Hull からの回答

Hi Dave,

We're thrilled to hear about your positive experience with Mark.

It's wonderful to know he went above and beyond to help you design your dream car.

We appreciate your kind words and are glad you had a special handover experience.
Customer Services

5つ星のうち5の評価

Morgan was was very helpful and…

Morgan was was very helpful and understanding .He answered all our questions and was quick to email back to us .Big thank you 👏

2024年7月19日
自発的なレビュー
Stratstone - BMW Hull ロゴ

Stratstone - BMW Hull からの回答

Hi Paul,

We're thrilled to hear about your positive experience.

We appreciate your kind words about Morgan's helpfulness and responsiveness.

Customer Services

5つ星のうち5の評価

These guys make buying easy

These guys make buying easy! would 100% recommend.

Tom was very friendly and clear with details, super accomodating to me being fussy too.

2024年7月10日
自発的なレビュー
Stratstone - BMW Hull ロゴ

Stratstone - BMW Hull からの回答

Hi Russ,

We're thrilled to hear about your positive experience!

It's wonderful to know you found the process easy and that you were so well taken care of.

We appreciate your kind words about Tom's helpfulness and dedication to ensuring your satisfaction.

Customer Services

5つ星のうち5の評価

Steven was very helpful

Steven was very helpful, made the process go quickly and smooth.

Would 100% recommend. 😊

2024年7月9日
自発的なレビュー
Stratstone - BMW Hull ロゴ

Stratstone - BMW Hull からの回答

Hi Leah,

We're so glad to hear that you had a positive experience!

We appreciate your kind words about Steven's helpfulness and the smooth process.
Customer Services

5つ星のうち5の評価

Stephen was a pleasure to deal with

Stephen was a pleasure to deal with. Very friendly and no hassle service.

2024年7月9日
自発的なレビュー
Stratstone - BMW Hull ロゴ

Stratstone - BMW Hull からの回答

Hi David,

Thank you for your kind words.

We're so glad you had a positive experience.

We'll pass your feedback on to Stephen.
Customer Services

5つ星のうち5の評価

Steve and Jack- were a massive help…

Steve and Jack- were a massive help with sorting my insurance and Connor was very helpful on the test drive ! And mark was great with sorting out the original purchase

2024年7月9日
自発的なレビュー
Stratstone - BMW Hull ロゴ

Stratstone - BMW Hull からの回答

Hi,

We appreciate your kind words and are thrilled to hear about the positive experiences you had with our team.

We're glad you found Steve, Jack, Connor, and Mark to be so helpful.

Customer Services

5つ星のうち5の評価

Thank You Steve

Due to our unique circumstances, we collected our newly purchased car earlier than scheduled. Despite being on his day off, Steve came in to assist us with the new car handover. He demonstrated exceptional professionalism and dedication, patiently answering all our questions. BMW should be immensely proud to have such outstanding employees. Once again, we extend our heartfelt thanks to BMW HULL.

2024年6月13日
自発的なレビュー
Stratstone - BMW Hull ロゴ

Stratstone - BMW Hull からの回答

Hi Cheng,

Thank you so much for your kind words!

We are so happy to hear that Steve was able to provide you with excellent service.

We strive to ensure that all of our customers receive the best possible service.

Thank you again for your positive review!
Customer Services

5つ星のうち5の評価

Excellent service

So bought a 2021 plate BMW x3 40i from stratstone Hull the sales person was Mohammod Miah he was very present and helpful from start to finish, the day I picked the car up he had put the black silk cover over the car and the grandchild had the honours to reveal it,great gesture and nice touch, many thanks would recommend stratstone bmw Hull on their excellent service
Neil kemp

2024年5月18日
自発的なレビュー
Stratstone - BMW Hull ロゴ

Stratstone - BMW Hull からの回答

Hi Neil,

I appreciate you taking the time to leave this review!

I am very pleased you are satisfied with your recent experience with Mohammod.

We hope to be of service to you again!
Customer Services

5つ星のうち5の評価

Stratstone Hull - New M240i

Great experience dealing with Stratstone Hull when buying my new M240i, particularly with Steve Briggs and Jack Beeston. They sorted me out with an M240i test drive for 24 hours which they especially brought in from another dealership, which was much appreciated. They were professional, knowledgable and friendly throughout. Would certainly buy another car from them when it’s time to change again.

2024年5月25日
自発的なレビュー
Stratstone - BMW Hull ロゴ

Stratstone - BMW Hull からの回答

Hello Paul,

I appreciate you taking the time to leave this review!

I am very pleased you are satisfied with your recent experience with both Steve and Jack.

We hope to be of service to you again!
Customer Services

5つ星のうち5の評価

Had a great experience with BMW Stratstone Hull.

Had a great experience with BMW Stratstone Hull, in particular with Bash. He’s a top sales person, he clearly explained the whole process from initial call all the way to the follow up call a week later. He has been very accommodating from start to finish and remained helpful even after the sale. I will definitely look at coming back to Stratstone Hull :) despite the 3+ hour drive from Suffolk.

2024年3月29日
自発的なレビュー
Stratstone - BMW Hull ロゴ

Stratstone - BMW Hull からの回答

Hi Sean,

Thank you for taking the time to leave us this fantastic review!

Bash strives to provide excellent customer service at the BMW branch in Hull.

Thanks again!
Customer Services

5つ星のうち5の評価

I don’t often leave reviews

I don’t often leave reviews, but in this case it’s well deserved. I recently took delivery of a BMW iX50 after having a brief conversation with Will Houldridge, based in Hull. He understood my requirements, listened and advised accordingly. I admit, I’m not the easiest of customers! I placed my order knowing it was going to be a few months but it was delivered to site. I was kept updated throughout the build. The car actually arrived earlier than anticipated, which was fantastic. It was fully prepared ready for my agreed handover. Will was extremely professional throughout, and explained as much or as little as I wanted to know. I wish him well with his career and his house move. 10/10 Will. Thanks again. Mark Schofield.

2024年3月1日
自発的なレビュー
Stratstone - BMW Hull ロゴ

Stratstone - BMW Hull からの回答

Hi Mark,

Thank you so much for your kind words!

We are so happy to hear that Will was able to provide you with excellent service.

We strive to ensure that all of our customers receive the best possible service.

Thank you again for your positive review!
Customer Services

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