I was speaking to Kirsty and she was great, I had drove over a nail and needed it sorted so as my car was in workshop, she kept updating me and kept me in contact as it was in the workshop, they order... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Nice warm welcome from reception offered refreshments without hesitation. When asking to view the 330e we were greeted by Gemma who told us everything we needed to know and more besides. Even though t... もっと見る
企業が回答しました
Fantastic customer service from Jamie, professional, friendly, and couldn’t have been more helpful in finding the exact car I wanted for the right price. Love my mini! 😊 Thanks Jamie.
企業が回答しました
Had a great experience with BMW Stratstone Hull, in particular with Bash. He’s a top sales person, he clearly explained the whole process from initial call all the way to the follow up call a week lat... もっと見る
企業が回答しました
企業情報
当該企業による記述
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
当該企業による記述
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
連絡先
Citadel Way, Hull, HU9 1TQ, Hull, 英国
- 01482 601136
4.7
優良
457件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Stratstone - BMW Hull からの回答
Hi Stephen,
Thank you very much for leaving a 5* review.
Have a great day!
Customer Services
Customer service was fantastic.Nothing…
Customer service was fantastic.Nothing a problem and a big thank you to the team.Kirsty being my main contact, I want to say thank you
2022年6月17日
Stratstone - BMW Hull からの回答
Hello,
Thank you so much for the review.
We're thrilled that you had such a positive experience!
We hope that you'll consider us again in the future.
Customer Services
Great service
Great service, very helpful staff, kept me informed of progress throughout the repair to my car
2022年6月17日
Stratstone - BMW Hull からの回答
Hi Nick,
A huge thanks for taking the time to rate your recent experience with us.
The leadership team love to see such great feedback!
Have a nice day,
Customer Services
The assistant was very helpful
The assistant was very helpful, friendly and attentive. I felt very confident that everything would be sorted out to my satisfaction.
2022年6月16日
Stratstone - BMW Hull からの回答
Hi Mary,
Thank you for the positive review!
I will be sure to share it with the team here at BMW Hull.
Take care!
Customer Services
Thank you BMW and Jack
smooth from start to finish! Jack is an amazing salesman, not pushy just professional and nothing too much trouble!! and i am notoriously hard to please
2022年6月16日
Stratstone - BMW Hull からの回答
Hi Reagan,
Thank you for taking the time to leave us this positive review!
It’s lovely to see you had a great experience with us!
Customer Services
Everything went smoothly and staff all…
Everything went smoothly and staff all very friendly
2022年6月12日
Stratstone - BMW Hull からの回答
Hi Philippa,
Thank you so much for taking the time to review your experience with us.
We are absolutely thrilled that you have rated us so highly!
Kindest regards.
Customer Services
Stratstone - BMW Hull からの回答
Hi Mr Bromwich,
We love receiving positive reviews; please feel free to stop by again if you need help.
Take care,
Customer Services
Always easy
Always easy, top level of service and good value for money with their discount for older vehicles
2022年6月11日
Stratstone - BMW Hull からの回答
Hi Mark,
We appreciate you taking the time to review us!
I am very pleased everything was handled to your satisfaction!
Enjoy your day!
Customer Services
From booking an MOT to collecting my…
From booking an MOT to collecting my car, the process was simple and efficient. The staff were charming, efficient and helpful. I was kept informed of any necessary replacement parts (windscreen wipers) and received clear advise regarding the amount of tread on my tyres. Overall an excellent service.
2022年6月11日
Stratstone - BMW Hull からの回答
Hi Christopher,
We sincerely value your review.
Thanks for such a positive rating!
Take care,
Customer Services
Great service as always
Great service as always! Really helpful and go the extra mile to make me feel a truly valued Customer
2022年6月11日
Stratstone - BMW Hull からの回答
Hi Mr Hardy,
A huge thanks for taking the time to rate your recent experience with us.
The leadership team love to see such great feedback!
Have a nice day,
Customer Services
Great communication and overall service.
2022年6月11日
Stratstone - BMW Hull からの回答
Hi Mrs Lyon,
Many thanks for taking the time to provide us with this review.
We love to see such great feedback!
Customer Services
Greet service really helpful and…
Greet service really helpful and efficient. Chloe from hull store was really pleasant and helpful
2022年6月10日
Stratstone - BMW Hull からの回答
Hello Rachael,
Thank you so much for your great review!
Your review is very important to us, as our goal is to deliver an outstanding customer experience.
Best wishes,
Customer Services
1st class service
2022年6月10日
Stratstone - BMW Hull からの回答
Hi,
Thank you for taking the time to review us.
You have really made our day!
Customer Services
Booked my MOT sat and waited All done
Booked my MOT sat and waited All done washed and vacuumed within 2 hours. Great service I always feel like a valued customer and all staff are very friendly
2022年6月10日
Stratstone - BMW Hull からの回答
Hi Debbie,
Thank you so much for the review.
We're thrilled that you had such a positive experience!
We hope that you'll consider us again in the future.
Customer Services
Excellent overall experience
The check in desk was opened and staffed when I arrived. I was dealt with by Chloe Leverett who was professional, friendly and very efficient. I was quickly informed of remedial work and was given clear information regarding costs. All work was completed ahead of schedule and the car was valeted free of charge
2022年6月10日
Stratstone - BMW Hull からの回答
Hi Christopher,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it’s great to see you had such a positive experience at the BMW branch in Hull.
Have a lovely day!
Customer Services
Great customer service
Great customer service, contacted several times to let me know how job was proceeding
2022年6月9日
Stratstone - BMW Hull からの回答
Hi Andy,
Thank you for your positive review.
We're always happy to help!
Have a great day!
Customer Services
Great Service!
Rui Carvalho-Pereira - Service Manager - is absolutely amazing. He lives and breathes customer service and satisfaction, which is an a credit to Stratstone MINI Hull. If it wasn't for him, there would not be a 5-star rating!
The replacement of my rear wiper was unfortunately missed and the courtesy wash and vac was not the best.
A quick call to Rui, resulted in him very kindly arranging a home collection / delivery to complete this work. This thoughtfulness ensures I am not further inconvenienced with a return visit. Stratstones' are, unfortunately, situated on the east-side of the city and consequently not as accessible when travelling in from the west.
Thank you!
2022年6月7日
Stratstone - BMW Hull からの回答
Hi,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it’s great to see you had such a positive experience at the BMW branch in Hull.
Have a lovely day!
Customer Services
excellent service as ever
excellent service as ever, girls in service check in most helpful, thanks again
2022年6月6日
Stratstone - BMW Hull からの回答
Hello Mark,
We are delighted to see such a positive review.
Have a great day!
Customer Services
Very positive experience.
Very positive experience.
The place was welcoming, and the Service Advisor (Alison) couldn’t have been more efficient and personable. 👍
2022年6月1日
Stratstone - BMW Hull からの回答
Hello Paul,
Thank you for the positive review!
I will be sure to share it with the team here at the BMW branch in Hull.
Take care!
Customer Services
Excellent Customer Service
Excellent Customer Service
Took my X3 for its first service, really good customer service, went very smoothly. Very Satisfied.
2022年6月1日
Stratstone - BMW Hull からの回答
Hello Kevin,
It is wonderful to receive such a positive review!
All the best!
Customer Services
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