Purchased a car from Strathstone Landrover Reading . Coolant light came on on the way home from collection. Fast forward 2 weeks of little or no communication, other than when chased . I’ve now cancel... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
The team at Stratstone Landrover are always friendly, polite, efficient and very knowledgeable. I would recommend them to anyone who is interested in buying a Landrover
企業が回答しました
Actual service carried out on 12th March. Excellent service, kept me informed after the initial check with supporting video. Updated me when the service was complete, including the expected collection... もっと見る
企業が回答しました
The staff are extremely friendly, looking after all customers at various stages of their visit. Masking to ensure the wait was as comfortable as possible. Communication from the advisor for my cas... もっと見る
企業が回答しました
企業情報
当該企業による記述
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
当該企業による記述
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
連絡先
Bennet Road, RG2 0QX, Reading, England, 英国
- 01183 155 736
3.8
ほぼ満足
147件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
No empathy or understanding for when…
No empathy or understanding for when your vehicle has a fault. Happened to me and also my wife. Once could be a mistake, twice suggests this is a level of service they think is acceptable
2025年5月9日
自発的なレビュー
Stratstone - Land Rover Reading からの回答
Hi Harvey,
Thank you for taking the time to review.
I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.
If there are any outstanding issues you have that you need addressed, please contact us on service.followup@stratstone.com
Thank you,
Stratstone Customer Services
Don’t buy a Land Rover
A car costing over 80k breaking down after 7 months and 6000 miles is not acceptable.
2025年4月10日
Stratstone - Land Rover Reading からの回答
Hi,
We're disappointed to see you haven’t had a positive experience.
Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.
Please contact us at service.followup@stratstone.com and we will ensure to put you in contact with the leadership team.
Thank you,
Stratstone Customer Services
Service handled efficiently
Straightforward service of my Jaguar by Stratstone JLR in Reading, but handled efficiently, courteously and promptly.
2025年5月9日
Stratstone - Land Rover Reading からの回答
Hi Alan,
We're pleased to hear that you found our service straightforward, efficient, courteous, and prompt.
We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Stratstone Customer Services
Good Customer Experience
2025年5月7日
Stratstone - Land Rover Reading からの回答
Hello Venkat,
Thank you for the five stars.
Stratstone Customer Services
Excellent Customer Service
After ringing round a few other JLR dealerships within the local area before reaching out to JLR Stratstone, I was incredibly impressed with the customer service and overall experience I received 10/10!!
Would definitely return for future servicing needs. Steven went above & beyond to get my car fixed. Will recommend to friends & family.
2025年4月4日
Stratstone - Land Rover Reading からの回答
Hello,
We are delighted to hear that you had such a positive experience at JLR Reading.
We are thrilled that you were impressed with the customer service and overall experience you received. We are proud to hear that Steven went above and beyond to get your car fixed.
Stratstone Customer Services
Stratstone - Land Rover Reading からの回答
Hi Stephen,
We are happy to hear that you had a positive experience with our staff.
Stratstone Customer Services
I felt I could trust the workmanship
I felt I could trust the workmanship, when car was diagnosed with fault time was taken to explain the fault, reason, and what was going to be done. From the start was told it's not an easy fix because of parts.
2025年4月30日
Stratstone - Land Rover Reading からの回答
Hi,
We appreciate you taking the time to share your experience.
It's great to hear that you felt confident in our team's expertise and that we were able to clearly explain the issue and the repair process.
We strive to provide our customers with transparent and thorough service, and we're glad that you found this to be the case.
Stratstone Customer Services
Stratstone - Land Rover Reading からの回答
Hi Miss Chimenya,
A big thank you for leaving us a 5* review!
Have a lovely day!
Stratstone Customer Services
Helpful team
Issues happen, they are a fact of life. So when an issue arose with parts availability the team were open and honest about the challenge allowing me to know what my options were. Eager to resolve, they were accommodating and flexible.
2025年4月11日
Stratstone - Land Rover Reading からの回答
Hi Daniel,
We appreciate you taking the time to share your experience.
It's great to hear that our team was able to be open and honest with you about the parts availability issue.
We strive to provide our customers with the best possible service and are glad that you found our team to be accommodating and flexible.
Stratstone Customer Services
Outstanding Service Restored Trust
After two difficult years with Land Rover — particularly at Rockar Land Rover Canary Wharf and Marshalls Newbury — I finally found a service advisor who truly transformed my experience. Mr. Steven Luker at Reading Stratstone has been exceptional, going above and beyond to guide me back onto the right path and turn me into a genuine promoter of the brand.
2025年4月26日
Stratstone - Land Rover Reading からの回答
Hi,
We're delighted to hear about your positive experience with Steven.
It's wonderful to know that he has been able to turn your experience around after some challenging interactions elsewhere.
We appreciate your feedback and will share it with the team.
Stratstone Customer Services
The team investigated the issues with…
The team investigated the issues with me and nothing was too much trouble
2025年3月12日
Stratstone - Land Rover Reading からの回答
Hi Frank,
We are so glad to hear that you had a positive experience with our team.
We appreciate your feedback and are committed to providing excellent customer service.
Stratstone Customer Services
Bex Defender
I was meant to feel at home. Tea, water, biscuits and coffee were offered ! The sales consultant was very knowledgeable.
2025年3月26日
Stratstone - Land Rover Reading からの回答
Hi Becky,
We strive to create a welcoming and comfortable environment for our customers.
We are also pleased to hear that our sales consultant was able to provide you with the information you needed.
Thank you for your kind words and for choosing us.
Customer Services
Total lack of communication
Anticipating that Stratstone would neglect to inform us about the arrival/no-arrival of a back-ordered part, we checked prior to our scheduled repair visit. Would have had a wasted visit if we hadn’t, as we weren’t alerted to the part’s non-arrival. Over the years we have bought many cars from Jaguar Landrover Reading and it’s disappointing to be overlooked in this way.
2025年3月18日
Stratstone - Land Rover Reading からの回答
Hi Nigel,
We understand your frustration with the lack of communication regarding the back-ordered part.
We strive to keep our customers informed throughout the repair process and apologise that this wasn't the case in your experience.
We value your loyalty and appreciate your feedback as we work to improve our communication practices.
Stratstone Customer Services
Very Friendly & Professional.
Always a warm welcome at the Reading Branch. Service with a smile and a coffee.
Thank you.
2025年4月8日
Stratstone - Land Rover Reading からの回答
Hi Tina,
We strive to provide a welcoming and friendly atmosphere for all our customers.
Thank you for your kind words and for choosing us.
Stratstone Customer Services
Stratstone - Land Rover Reading からの回答
Hi Mark,
We strive to provide efficient service and clear communication, and it's rewarding to know we met your expectations.
Stratstone Customer Services
Tim Cooper the Sales Specialist could…
Tim Cooper the Sales Specialist could not have been more helpful. Very happy with the deal offered, the delivery lead time and so far very happy with my new Range Rover. Please keep up the good standards as this is the now the sixth RR/Jaguar I have purchased from yourselves. Maintain this standard and it will be a full electric rather than Hybrid next time? Thanks
2025年3月11日
自発的なレビュー
Stratstone - Land Rover Reading からの回答
Hi Martin,
Thank you for your kind words and for choosing us for your sixth Range Rover.
We're thrilled to hear that you had a positive experience with Tim and that you're enjoying your new vehicle.
We strive to provide exceptional service and appreciate your feedback.
We're committed to maintaining our high standards and look forward to welcoming you back for your next vehicle.
Stratstone Customer Services
After-sales are what you would expect from a cheap supermarket. The booking times are super long, and one needs to chase for emails and responses constantly.
We have had Range Rovers and Vogues for many years and mostly get a dissapointing service (we'd try another Landrover Retailer but this is the nearest one to us). Our car went in for the breaks to be repaired and arrived home with a faulty charging point. After-sales are what you would expect from a cheap supermarket. The booking times are super long, and one needs to chase for emails and responses constantly. Very frustrating, and I am sure their reputation will catch up with them.
As I can't respond to a reply I am editing my review. Thank you, we are still waiting for a response to our email last sent 28th February so our car can be booked in to be fixed! I sent a follow up email on 10th March to the person in charge and that was/is also ignored! I appreciate that everyone is busy but this is really quite unexpectable.
2025年2月28日
自発的なレビュー
Stratstone - Land Rover Reading からの回答
Hi Kara,
Thank you for getting in touch.
We're extremely sorry to see that you had a one-star experience with us - this is not the high standard of service that we strive to deliver.
If there is anything we can help with, please email service.followup@stratstone.com
Kind Regards,
Stratstone Customer Services
Had a "Check Engine" light on my 14mth…
Had a "Check Engine" light on my 14mth old Velar on Christmas eve! Contacted Stratstone and was told to bring it in for a quick diagnosis. While I drank coffee and ate mince pies in their comfy reception area "Tom" told me an O2 sensor wasn't working, he had one in stock and would replace while I waited. Car fixed and Christmas saved! Thanks to Tom and Stratstone!
2024年12月24日
自発的なレビュー
Stratstone - Land Rover Reading からの回答
Hi Nic,
We appreciate your kind words and are delighted to hear that Tom and the team were able to help you get back on the road in time for Christmas.
We strive to provide exceptional service and are glad that you had a positive experience with our team.
Stratstone Customer Services
Fast efficient service
Fast efficient service! Car was ready for me in 2 hours which was way above my expectations. Thank you
2024年12月12日
Stratstone - Land Rover Reading からの回答
Hi Susan,
We're delighted to hear about your positive experience.
We appreciate your kind words and are glad you were happy with the service.
Stratstone Customer Services
Disgraceful service.
Disgraceful service.
Agreed a monthly payment price for an Evoque, they even put in writing that I would be "locking in that price at order". Nothing in the hire agreement (PCH) about price rises and yet a month later, they call me up saying its going up astronomically a month and they couldnt even give me a reason why.
Even my originally quotation at that price, which that order the car at, that was supposedly "locked in" is still in date...
Wow what a car crash of a place. I had two other offers at the time and chose them as they were lower but think that was just a sales tactic from them.
2024年12月9日
自発的なレビュー
Stratstone - Land Rover Reading からの回答
Hi Jon,
We understand your frustration with the recent price increase.
We strive to provide transparent and consistent pricing, and we apologise that this experience did not meet your expectations.
We value your feedback and will use it to improve our processes.
Stratstone Customer Services
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