Just wanted to write about an amazing experience we had recently in Mercedes Benz branch in Ayr. Although we didn’t purchase the car with them (decided to go for a different brand) we have received an... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Sent £32k car out with only 4 months mot, dents in bodywork, extra miles on car, made to feel stupid for complaining, my p/x needed to be mint however the car they sold was far from it, rear brake... もっと見る
企業が回答しました
Made to feel valued! From the moment we walked through the door, we were greeted and directed to the right person and throughout our visit was continually kept updated and informed on our vehicles p... もっと見る
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Mercedes Benz of Ayr The buying process is very smooth , from first enquiry to driving your new car away.The staff are all professional and friendly at the same time .customer service was excellent an... もっと見る
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企業情報
当該企業による記述
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
当該企業による記述
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
連絡先
High Road, KA8 0LL, Ayr, 英国
- 01292 293600
4.5
優良
749件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
The way I was treated when I went to…
The way I was treated when I went to pick up my car. I was just handed my car keys and basically told to find my car. Not taken to the car to make sure it was to my satisfaction.
2026年9月11日
Stratstone - Mercedes-Benz of Ayr からの回答
Hello,
Thank you for sharing your feedback with us. Your input is incredibly valuable as it helps us enhance the experience for all our customers.
We understand that a three-star rating can indicate a neutral experience, and we're committed to improving. To better understand your perspective and make the necessary improvements, we kindly ask you to provide more details by emailing us at stratstonecustomercare@stratstone.com.
This will enable us to address any areas of concern and ensure a better experience for you and others.
Thank you once again for taking the time to review us.
Mercedes-Benz of Ayr Customer Services
Stratstone - Mercedes-Benz of Ayr からの回答
Hi John, thank you for your feedback. We are sorry that our service did not meet your expectations, and we appreciate you bringing this matter to our attention. To help us improve our service to our customers, please could you provide further details about your experience to our Customer Services team via stratstonecustomercare@stratstone.com
Thank you
Stratstone Brand Customer Services
Stratstone - Mercedes-Benz of Ayr からの回答
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Every aspect was easy and relaxed from…
Every aspect was easy and relaxed from start to finish
2026年9月4日
Stratstone - Mercedes-Benz of Ayr からの回答
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Gave options for service date
Gave options for service date, everything was in time and updated emails genuinely appreciated and car returned washed and valeted
2026年9月4日
Stratstone - Mercedes-Benz of Ayr からの回答
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Great customer service
Just wanted to write about an amazing experience we had recently in Mercedes Benz branch in Ayr. Although we didn’t purchase the car with them (decided to go for a different brand) we have received an amazing customer service from the moment we entered the venue and followed with catch ups afterwards. Big shoutout to Chloe that was our sales executive. Would fully recommend the branch!
2026年8月27日
自発的なレビュー
Stratstone - Mercedes-Benz of Ayr からの回答
Hi Joanna,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Chloe at Dealership
Have a lovely day!
Mercedes-Benz of Ayr Customer Services
Stratstone - Mercedes-Benz of Ayr からの回答
Hello Ronnie,
We appreciate you leaving us a review - thank you!
Have a nice day!
Mercedes-Benz of Ayr Customer Services
Professional and courteous
Professional and courteous. Car cleaned and valeted. Great experience except that the car needed an MOT which I thought would have flagged up on the system.
2026年8月27日
Stratstone - Mercedes-Benz of Ayr からの回答
Hello Colin,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Very helpful and accommodating staff
Great communication with Mercedes-Benz of Ayr staff, very helpful throughout the buying process and also attended to a minor issue with the car during the first week. Delighted with the car and the deal provided.
2026年8月6日
Stratstone - Mercedes-Benz of Ayr からの回答
Hello Burton,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Mercedes-Benz of Ayr Customer Services
Everything explained all staff polite…the best
Everything explained all staff polite and friendly
2026年8月18日
Stratstone - Mercedes-Benz of Ayr からの回答
Hello Gordon,
We appreciate you leaving us a review - thank you!
Have a nice day!
Mercedes-Benz of Ayr Customer Services
Stratstone - Mercedes-Benz of Ayr からの回答
Hello Lillian,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Stratstone - Mercedes-Benz of Ayr からの回答
Hello Cheryl,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Stratstone - Mercedes-Benz of Ayr からの回答
Hello Alan,
We appreciate you leaving us a review - thank you!
Have a nice day!
Mercedes-Benz of Ayr Customer Services
Stratstone - Mercedes-Benz of Ayr からの回答
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Mercedes-Benz of Ayr Customer Services
Well informed staffed who were friendly…
Well informed staffed who were friendly and attentive
2026年8月11日
Stratstone - Mercedes-Benz of Ayr からの回答
Hello Stephanie,
We appreciate you leaving us a review - thank you!
Have a nice day!
Mercedes-Benz of Ayr Customer Services
A satisfactory visit
Personnel handling check in were excellent.
Pleasant sitting area while waiting for car
All aspects of the service feed back much appreciated
2026年8月10日
Stratstone - Mercedes-Benz of Ayr からの回答
Hello Robert,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Stratstone Brand Customer Services
EXCEPTIONAL SERVICE
Our Mercedes was booked for a Summer Health Check with Mercedes-Benz of Ayr earlier this week,
On arrival we were met by Courtney who is a lovely young lady, and who welcomed us with a smile.
She was so pleasant and welcoming but also really knowledgeable.
My husband had a few questions and thought she would have to check with the actual workshop however Courtney was able to answer all his questions there and then.
She said she would contact us when the car was ready or if she needed our approval to proceed with any required work.
We received a video by text message and by email from the Workshop showing the salient points of the Summer Health Check being carried out along with listing confirming all their findings. We think this is a really lovely touch.
Courtney contacted us a few hours later to say the car was ready, and no additional work was required.
We intended to collect the car the following day and she assured us this was fine, and that 'Katie' (I've named every car I've ever owned) would be perfectly safe with them until the following day
On collecting the car we found it had been cleaned inside and outside to perfection and Katie was as pretty as a picture:)
I cannot stress strongly enough what a great service we always receive from Mercedez-Benz of Ayr and Courtney is the perfect young lady to welcome us.
2026年8月6日
Stratstone - Mercedes-Benz of Ayr からの回答
Hello Elizabeth,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Mercedes-Benz of Ayr Customer Services
Service visit
I felt the staff realised I appreciated my car and didn’t treat me like a number. They were knowledgeable and professional and kind
2026年7月22日
Stratstone - Mercedes-Benz of Ayr からの回答
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Mercedes-Benz of Ayr Customer Services
They Talk to Clients
2026年7月13日
Stratstone - Mercedes-Benz of Ayr からの回答
Hello Richard,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
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