Poor Sales Service
Poor. The car itself. Fantastic. It’s a super mini.
However. Stratstone. They took nearly a month to return a £10,000 part exchange credit. Then topped it off by not including the boot liner (that I’ve given up on) as “they are sure they put it in” implying I have lost it. It’s a boot-liner, it’s not expensive and I’ve no need to pretend I’ve lost it. Last I heard they were checking the CCTV. Not sure for what mind you. Maybe boot-liner imps.
I’d buy another Mini as it’s brilliant. However I’d avoid this dealership if I were you. It’s the usual. As soon as you sign, the service level dies.
Stratstone - MINI Maidstone からの回答
Hi James,
Thank you for taking the time to rate the experience you have had with Stratstone Brand . Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience to our customer service team at stratstonecustomercare@stratstone.com, who will be happy to investigate your concerns.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lithia is much appreciated.
Stratstone Brand Customer Services