Friendly and professional service of the highest standard was provided . My queries were explained very clearly and precisely . I would not take my vehicle anywhere else!
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Agreed a reduced service price (~£1,100) in writing before booking, but was charged £1,800 on collection. Had to pay the full amount just to get my car back, despite raising the issue on the spot... もっと見る
企業が回答しました
Faye on receptions is so friendly and always greets you with a welcoming smile and looks after you. Jamie in service kept me updated and sorted out a warranty repair for me again excellent service. Gi... もっと見る
企業が回答しました
Looking for a used Porsche Panamera for a few months. Found what we were looking for at Porsche Sutton Coldfield and the sales experience was comfortable, informative and pleasant. Rav Dhaliwal was so... もっと見る
企業が回答しました
企業情報
当該企業による記述
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
当該企業による記述
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
連絡先
Coleshill Rd, B75 7AX, Sutton Coldfield, 英国
- 0121 378 5821
3.8
ほぼ満足
168件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Just awful experience every time
Worst experience ever. Never have they successfully managed to give me a better than below average experience when forced to take my Porsche in for its regular work when it stops working/goes wrong/ has issues which is regularly. Staff turnover seems high, especially at the important top end which would explain the poor experience.
2026年3月21日
自発的なレビュー
Stratstone - Porsche Centre Sutton Coldfield からの回答
Hi,
Thank you for taking the time to rate the experience you have had with Stratstone Brand . Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience to our customer service team at stratstonecustomercare@stratstone.com, who will be happy to investigate your concerns and have the opportunity to make things right for you.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lithia is much appreciated.
Stratstone Brand Customer Services
I recently had a very disappointing…
I recently had a very disappointing experience with Porsche Centre Sutton Coldfield.
As usual, I was informed just one day before my appointment (scheduled for 16 March 2026) that no courtesy car would be available. This seems to be a recurring issue, and it’s extremely inconvenient. Despite this, I still went ahead and dropped my car off at my own expense and had to arrange my own transport.
I was expecting an update on my vehicle on the day of the service, but there was no communication at all from the service team. I had to repeatedly call the centre just to get basic updates. Each time, I was told that someone from the service team would call me back, but no one ever did. This happened multiple times over two days.
Eventually, I received a text message in the afternoon regarding faults, and only then was I able to get through to someone after insisting they take my call. This level of communication is simply unacceptable for a premium brand.
To make matters worse, I was charged £800 for the service. For an electric vehicle, much of this—such as annual brake fluid changes—feels unnecessary and like a waste of money. More importantly, the time and inconvenience caused by the lack of organisation and communication are far more frustrating than the cost itself.
Overall, this was a very poor customer service experience. I expect much better from Porsche, especially in terms of communication, planning, and customer care.
2026年3月19日
Stratstone - Porsche Centre Sutton Coldfield からの回答
Hi Omer,
Thanks for leaving us this feedback.
Please accept my apologies for the lack of communication you have received from the dealership, I will ensure that this is addressed internally.
Thank you,
Stratstone Brand Customer Services
Had car 1 day range is only half stated…
Had car 1 day range is only half stated still 3 .5 months later Porsche said acceptable
Approved used Porsche doesn’t exist
2025年11月28日
Stratstone - Porsche Centre Sutton Coldfield からの回答
Hi Jason,
Thanks for sharing your feedback on your experience with Stratstone Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
Excellant service from a great team
The team at Porsche Sutton Coldfield were extremely helpful and always did their upmost to address issues I had with the car and to resolve.
Would highly recommend.
2026年2月27日
Stratstone - Porsche Centre Sutton Coldfield からの回答
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Porsche Centre Sutton Coldfield Customer Services
Faulty wing mirrors, and MOT
Booked my car for remedial work to faulty wing mirrors and MOT, told to leave the car for one day,
No contact to inform me that the work would take longer. I phoned to enquire about my car, I was told that they would ring me back this did not happen.
I had a call 3 days later about 4.30pm to say that my car is ready, I ask if they could bring the car to my home address, there was no response. The morning of the 4th day I picked the car up at 10am.
A few hours later I had a call from them saying that they did not have a driver to return my car to my home address, I informed them that I had already picked my car up, within an hour after the above call I had another call telling me that my car was ready to be picked up, obviously the left doesn’t know what the right is doing. As you may gather from this review, I was not very impressed.
2026年2月17日
Stratstone - Porsche Centre Sutton Coldfield からの回答
Hi,
We're sorry to hear that you are struggling to get through to our dealership in Stratstone Brand.
Please email us with your details to stratstonecustomercare@stratstone.com and we will ensure that you are contacted back.
Thank you,
Stratstone Brand Customer Services
Great Customer Service
Credit to Jamie, Fay and Sharon, very welcoming, understood what I was looking forward and looked after me extremely well.
2026年1月28日
Stratstone - Porsche Centre Sutton Coldfield からの回答
Hi Richard,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Jamie, Fay and Sharon at Dealership
Have a lovely day!
Porsche Centre Sutton Coldfield Customer Services
Hade a good experience today !
Hade a good experience today !
Reece from service team was very polite and helpful and also I should mention the ladies at the front desk also been welcoming and kind
I would highly recommend Porshe Sutton Coldfield
2026年2月11日
自発的なレビュー
Stratstone - Porsche Centre Sutton Coldfield からの回答
Hello Reza,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Porsche Centre Sutton Coldfield Customer Services
Cancelled courtesy car twice and poor…
Cancelled courtesy car twice and poor communication- very poor experience
2026年2月2日
Stratstone - Porsche Centre Sutton Coldfield からの回答
Dear Nimit,
Thank you for taking the time to rate the experience you have had with Porsche Centre Sutton Coldfield. Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience to our customer service team at stratstonecustomercare@stratstone.com, who will be happy to investigate your concerns and have the opportunity to make things right for you.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lithia is much appreciated.
Porsche Centre Sutton Coldfield Customer Services
Stratstone - Porsche Centre Sutton Coldfield からの回答
Hello Douglas,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Brand Customer Services
Expensive and not the premium delivery…
Expensive and not the premium delivery you would expect give the price. Car wasn’t even vacuumed.
2026年1月23日
Stratstone - Porsche Centre Sutton Coldfield からの回答
Hi Ghazanfar,
Thanks for sharing your feedback on your experience with Stratstone Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
Lack of communication
If the car is not going to be available by the end of the day of servicing, early notification should be made and greater communication required on progress of work
2026年1月21日
Stratstone - Porsche Centre Sutton Coldfield からの回答
Hi David,
Thanks for sharing your feedback on your experience with Stratstone Brand . We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
Stratstone - Porsche Centre Sutton Coldfield からの回答
Hello Geoff,
Olga will appreciate you leaving this a review - thank you!
Have a nice day!
Porsche Centre Sutton Coldfield Customer Services
The staff are friendly and helpful and…
The staff are friendly and helpful and will go the extra mile to keep their customers happy.
I feel I must mention Daisy the Service Manager who is a great asset for the business
2025年12月12日
Stratstone - Porsche Centre Sutton Coldfield からの回答
Hello David,
Daisy will appreciate you leaving this a review - thank you!
Have a nice day!
Porsche Centre Sutton Coldfield Customer Services
Horrendous ! Worst experience ever!
Horrendous ! Worst experience ever!
I don't usually write reviews and understand things can go wrong but my god these guys take it to another level of poor service.
I would recommend avoiding this Porsche centre at all costs.
Customer service is atrocious took over 2 weeks to get my car back after giving it in for a simple oil service.
0 Comms , constantly chasing up with promises to call backs that never happened was given several return dates only for me to chase up on the day and be told " Oh the car is not ready today we will have someone call you back with an update".
Nobody is calling you back until you chase up to find out. I had to get my own rental car as they did not care enough to provide a courtesy car.
I could go on and on but its not worth wasting more time !
2025年11月5日
Stratstone - Porsche Centre Sutton Coldfield からの回答
Hi Aamir,
Thanks for sharing your feedback on your experience with Porsche Centre Sutton Coldfield. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Customer Services
Maisie Griffiths outstanding commitment…
Maisie Griffiths outstanding commitment to phenomenal customer service. My reinstatement of my Porsche 911 has resulted in this car feeling to drive like a brand new car. Thank you.
2025年11月7日
Stratstone - Porsche Centre Sutton Coldfield からの回答
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Porsche Centre Sutton Coldfield Customer Services
Poor Communication
3 weeks to replace a tyre is ridiculous, and no communication as to the reason for the delay!!!
2025年11月19日
Stratstone - Porsche Centre Sutton Coldfield からの回答
Hi,
Thanks for leaving us this feedback.
Please accept my apologies for the lack of communication you have received from the dealership, I will ensure that this is addressed internally.
Thank you,
Stratstone Porsche Centre Sutton Coldfield Customer Services
Not trusted
I was quoted £800 for a service all in and was told it didn't need spark plugs... Whilst it was being serviced they rang me to say it needed spark plugs to keep the warranty and that it was a extra £700 a total rip off... Finally after complaining they changed me a extra £320. I knew I shouldn't of used this dealership as on a previous Porsche they charged me for a replacement aux belt but didn't do the work, so did they change my plugs on this visit. You pay over £1k and don't even get a vehicle health check
2025年11月13日
Stratstone - Porsche Centre Sutton Coldfield からの回答
Hello Richard,
Thank you for taking the time to rate the experience you have had with Porsche Centre Sutton Coldfield . Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience to our customer service team at stratstonecustomercare@stratstone.com, who will be happy to investigate your concerns and have the opportunity to make things right for you.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lithia is much appreciated.
Porsche Centre Sutton Coldfield Customer Services
Kos went above and beyond to sort my…
Kos went above and beyond to sort my car out - thank you
2025年3月10日
Stratstone - Porsche Centre Sutton Coldfield からの回答
Hello, Stuart
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Porsche Centre Sutton Coldfield Customer Services
Customer service was excellent
2025年10月25日
Stratstone - Porsche Centre Sutton Coldfield からの回答
Hi,
We appreciate you sharing your positive experience, thank you for your feedback.
Customer Services
had my car recalled for 5 times for…
had my car recalled for 5 times for battery issue during 2 years for my taycan gts, communication and service is not up to the standard you would expected from Porsche, wrote a complain email to management team to report the experience, did not even get a formal reply from them, very disappointed.
2025年10月21日
Stratstone - Porsche Centre Sutton Coldfield からの回答
Hi Haifeng,
We're disappointed to see you haven’t had a positive experience.
Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.
Please contact us at service.followup@stratstone.com and we will ensure to put you in contact with the leadership team.
Thank you,
Customer Services
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