Great service from Robbie Henderson and Ian. Both were very knowledgeable and went out of their way to answer my questions and made the handover process good. Dealing with Robbie over the whole purcha... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Staff were very helpful,and problems delt with very fast ,Steven in service depth was great keeping me informed .and a pleasure to deal with picked up car paid bill in and out in ten minutes, what ef... もっと見る
企業が回答しました
Great services from Stratstone Mercedes Glasgow. They dealt with our MOT issues effectively and got everything sorted under warranty for us.
企業が回答しました
The Health Check video was excellent and I could see in the background a modern, clean and efficient workshop. All work carried out promptly. Car was spotless on its return. Reception Desk and Service... もっと見る
企業が回答しました
企業情報
当該企業による記述
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
当該企業による記述
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
連絡先
135 Milton St, G4 0DH, Glasgow, 英国
- 0141 331 4600
4.2
ほぼ満足
818件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I felt I was important as a customer
I felt I was important as a customer. The approach of the staff from reception and call handling to the sales force was of the highest quality.
2025年7月28日
Stratstone - Smart of Glasgow からの回答
Hi Thomas,
We appreciate you taking the time to share your experience.
We are so glad to hear that you felt valued and that our team provided top-quality service.
Customer Services
Nice Reception
When I came first to book an appointment, she wasn’t pleasant looking. She can learn to keep her face smiling.
2025年7月30日
Stratstone - Smart of Glasgow からの回答
Hi Subbulakshmi,
We appreciate your feedback and are happy you were pleased overall.
We'll address your concern to ensure a more positive experience for everyone.
Customer Services
Stratstone - Smart of Glasgow からの回答
Hi John,
We're happy to hear that the buying process was pleasant and without pressure.
Customer Services
CUSTOMER SERVICE FOR A main dealer NIL
2025年7月23日
Stratstone - Smart of Glasgow からの回答
Hi David,
Thank you for taking the time to review.
I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.
If there are any outstanding issues you have that you need addressed, please contact us on service.followup@stratstone.com
Thank you,
Customer Services
Employees were courteous and helpful
Employees were courteous and helpful, especially the person who had serviced my car.
2025年7月14日
Stratstone - Smart of Glasgow からの回答
Hi Sandra,
We are delighted to hear that our employees were courteous and helpful, especially the person who serviced your car.
Customer Services
Appalling service.
Absolutely appalling service by the service representatives. Staff don’t return phone calls. Car was ready on Friday, but due to staff not acting etc, didn’t pick the vehicle up until Tuesday. Car had gone in on Thursday for a simple puncture. Invoice provided no detail for insurance company. Phoned and left messages and emailed staff who did not return calls or reply to emails. Still waiting for someone to come back to me to make a formal complaint.
2025年7月15日
Stratstone - Smart of Glasgow からの回答
Hello,
Thank you for taking the time to review.
I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.
If there are any outstanding issues you have that you need addressed, please contact us on service.followup@stratstone.com
Thank you,
Customer Services
Brilliant service had the car back that…
Brilliant service had the car back that day car feels alot better as well thankyou
2025年7月3日
Stratstone - Smart of Glasgow からの回答
Hello,
We're happy to hear that you received brilliant service and that your car feels better!
Thank you for your positive feedback; we appreciate it.
Customer Services
Stratstone - Smart of Glasgow からの回答
Hi Martin,
We appreciate your kind words and are happy to hear you had a positive experience with our friendly, professional staff.
Customer Services
Lovely friendly professional team …
The staff were very professional, courteous and kind. I was kept informed at every stage as to the cars progress and the work was completed quicker than I expected. It was an excellent experience.
2025年6月30日
Stratstone - Smart of Glasgow からの回答
Hello,
We're happy to hear that you found our staff professional, courteous and kind.
We appreciate that you were kept informed of the car's progress and that the work was completed quickly.
Thank you for your feedback.
Customer Services
Stratstone - Smart of Glasgow からの回答
Hi George,
Thank you for your review.
Take care,
Customer Services
Clare always welcomes you with a…
Clare always welcomes you with a friendly smile and greeting, always available to help.
2025年6月26日
Stratstone - Smart of Glasgow からの回答
Hi Alexander,
We appreciate you taking the time to share your positive experience with Clare.
Customer Services
Service and MOT and door issue
All works carried out as requested.dealt with lease company to sort requirement for new tyres and serviced/MOT done also.Courtesy car ready on arrival.
2025年6月18日
Stratstone - Smart of Glasgow からの回答
Hi Gary,
We're happy to hear that all requested work was completed to your satisfaction.
We appreciate your positive feedback regarding our service and courtesy car!
Customer Services
Very helpful staff on phone and in…
Very helpful staff on phone and in person.
Was kept updated on progress of work being done.
Disappointed that they no longer do there pickup service, from home to garage have used this service for over ten years made service day less stressful.
Hope you bring it back even for a small charge.
2025年6月16日
Stratstone - Smart of Glasgow からの回答
Hi Angela,
We're happy to hear that our staff was helpful and kept you updated.
We appreciate your feedback regarding the pickup service and the convenience it provided for you over the years.
Thank you,
Customer Services
Stratstone - Smart of Glasgow からの回答
Hi Roy,
Thank you for the five stars.
Customer Services
Stratstone - Smart of Glasgow からの回答
Hi Joseph,
We appreciate you taking the time to leave us a 5-star review.
We are so happy to hear that you received such helpful service from Mairi.
Customer Services
Stratstone - Smart of Glasgow からの回答
Hi Roy,
We appreciate you taking the time to share your positive experience with our customer service.
Customer Services
Not a great service
Car went in for service and MOT (booked many weeks in advance) and the garage forgot to do MOT. MOT was due to expire within the next two days so had to spend so much extra time running around to get done.
2025年5月29日
Stratstone - Smart of Glasgow からの回答
Hi Sadif,
We regret that the MOT was not completed during your service appointment.
We appreciate your feedback and the time you've taken to share this.
We'll review our processes to prevent this issue from happening again.
Customer Services
Stratstone - Smart of Glasgow からの回答
Hi Sidney,
We're glad you were able to arrange a test drive of the car you wanted.
Customer Services
A45S service and recall
Had my car in for a service and recall work. Claire was very helpful and communicated all work carried out, even sorted my issues pairing my app to the car and organised a courtesy car due to the recall work requiring my car all day. Would highly recommend and will happily use again.
2025年6月2日
Stratstone - Smart of Glasgow からの回答
Hi,
We appreciate your positive feedback regarding your recent service and recall work.
We're happy to hear that you found Claire and that they were able to resolve your app pairing issue and arrange a courtesy car.
Customer Services
Ease of services
2025年5月30日
Stratstone - Smart of Glasgow からの回答
Hi Bob,
Thank you for the five stars.
Customer Services
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