Excellent customer service from M at Stuarts once again. Couldn't have been more fast, friendly and helpful sorting out a return/repurchase due to me ordering the wrong shoe size twice. Thrilled wit... もっと見る
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Great experience shopping here, they are quick to deliver, returns process is easy and they have a lot of stock to choose from. One downside is the sizing, other shops show the exact measureme... もっと見る
企業が回答しました
Brilliant store. Bought a Carhartt WIP detroit jacket on Thursday, it arrived on Saturday with standard shipping. If ordered before 3pm, it’s dispatched on the same day which is a rarity for online st... もっと見る
企業が回答しました
English translation: Big warning – this is a supplier that systematically scams customers. I ordered a T-shirt, but the size didn’t fit, so I returned it. I then received a reply saying that it w... もっと見る
企業が回答しました
企業情報
当該企業による記述
Stuarts was founded in the heart of West London in 1967 with opening a store in Shepherds Bush. We are famously known for our contribution to the Mods and 80s Casuals subculture. Stuarts London became the ultimate destination for fashion-focused Lads, travelling from all areas of England. As QPR football team was in the premier league, The Lads would use the match days as an excuse for a shopping trip to Stuarts, coaches would park outside, to catch all the latest sought after brands. It is well known that on match days Stuarts would be mobbed with customers. Some-days a queue would even stretch outside the shop. Today we pride ourselves on bringing you a great choice of luxury & heritage menswear from brands that we carefully select from around the world. For those who love retro fashion, the store still stocks a selection of the vintage brands that helped build our foundations like the iconic Baracuta Harrington jackets to Danner boots. We are an official authorised stockist of every brand we display which confirms our product authenticity.
連絡先
35 Uxbridge Road, W12 8LH, London, 英国
- 02039055552
- sales@stuartslondon.com
- www.stuartslondon.com
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この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 66%に回答しています
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Superb service and quality
From start to finish Stuarts have been excellent.
I wanted to order a tracksuit top however my size was not in stock. They informed me as soon as it was. The ordering system was simple and efficient and i received it the next day. Fantastic service and quality from start to finish

Stuarts London からの回答
Quick delivery and good communication
Quick delivery and good communication. Will use again!

Stuarts London からの回答
Fantastic customer service
Fantastic customer service, quick to respond to emails. Fast dispatch and quality products. I had to return an item for exchange for a larger size and was very pleased with the speed of service. Will definitely be shopping here in the future

Stuarts London からの回答
Stuart's went the extra mile to make…
Stuart's went the extra mile to make sure the leather jacket we ordered got delivered and saved till we got back from holiday. Superb customer service. I can see why this company is still in business after being EST in 1967. Thank you Stuart's. Regards gary and viktoria

Stuarts London からの回答
Recently purchased a pair of trousers…
Recently purchased a pair of trousers from Stuart’s that were too small. Emailed customer service to arrange return and replacement and they could not have been more helpful. Arranged to expedite postage of bigger size same day as I need them for holiday and the communication and service was first class. Great website full of cracking clothing. Would highly recommend them. First class

Stuarts London からの回答
So pleased Stuart’s are still around
So pleased Stuart’s are still around. Remember getting my Sergio , Diadora and Lois from them in the 80’s when I grew up in Bush. Still using them now. Great service. Fast delivery and great items. Plus the store has the best name. Thanks.

Stuarts London からの回答
Excellent shop
Excellent shop. Apart from them stocking such great brands/products when I had a problem (my mistake) they sorted things out for me in a matter of minutes, I can’t speak highly enough of them 👌

Stuarts London からの回答
Would shop here again
Shipping to Australia is a little bit expensive but otherwise the customer service and follow up was fantastic. Great range of quality products and competitive prices. Even refunded me the difference when the item I ordered went on further discount the next day!

Stuarts London からの回答
Just getting the item is a nightmare….
Just getting the item is a nightmare….
No option to have anyone other than Royal Mail who are absolutely atrocious….Every other delivery company manages to use common sense and leave in a safe place….Royal Mail knock and run….there was someone home both times and a dog that barks!!

Stuarts London からの回答
First time customer
Ordered for the first time through Stuart’s, quality of clothes were amazing and so was the delivery times.
I ordered a size too small on one item and the correspondence with the sales team via email was accommodating and quick.
Will definitely be ordering from them again.

Stuarts London からの回答
Great choice of brands,friendly and…
Great choice of brands,friendly and fast communication.Will highly recommended Stuart’s of London

Stuarts London からの回答
Excelente experiencia de compra
Hola soy de Argentina y compre calzado en la tienda. La verdad que estoy sorprendido por la cordialidad y liderazgo de las personas que me dieron soporte. Muy conforme con el producto y con el manejo del cliente. Muchas gracias Stuarts London

Stuarts London からの回答
Excellent
My usual site were out of stock on a certain item I found on stuarts London.
Arrived two days later,same price with immaculate packing .
Will certainly use again.

Stuarts London からの回答
****AVOID****
****AVOID****
Please do yourself a favour and don’t order from this company!
I’ve been promised my parcel everyday this week yet Royal Mail have been “expecting” the parcel for nearly a week now! Since when does Royal Mail expect a parcel for this long. It’s clear to see the parcel has gone missing.
I’m now trying to get my money back because I wouldn’t trust these with a replacement that will probably go missing as well.
Do yourself a favour and avoid at all costs and buy your things from somewhere else!
UPDATE….
About the reply below..the parcel (if sent out at all) has been “in transit” for 8 days! Since when has a parcel been in transit for 8 days with no movement at all?! Blaming everyone but themselves! It’s not longer their problem!
Take some accountability and refund my money for your problem!
This is my first and last time of going near this company.

Stuarts London からの回答

Stuarts London からの回答
Cool independent shop with great customer service
Bought a couple items from Stuart’s having just discovered the shop earlier this week. Really nicely curated range of clothes, with nice website and some occasional bargains. First delivery was great. Second has been delayed by DPD (not Stuarts) but they’ve been super-helpful in following up. Such a rare experience these days. Totally recommend, and shout out to Madison, for following up.

Stuarts London からの回答
Stuarts excellent customer Support
Stuarts. I got a pair of Sanders and Sanders Hi Top Chukka Boots. The price of £106.43 including postage was excellent, as they are currently retailing at £280. However what made Stuarts Stand out was the customer service. I planned to go on holiday in four days and explained the situation, this is the response, ‘ No worries we understand your situation so as a gesture of good will we will dispatch your order via a next day service please note this is not guaranteed but will hopefully be with you before the date provided’. They arrived within 40 hours of the order! I had been concerned about the sizing of the boots as the last they are made on is a little small. However with an inner sole they are fine. Really Stuart’s were very helpful and customer service like this is just what you need. Thoroughly recommend them.

Stuarts London からの回答
Full Marks.
An excellent range of brands, and the delivery is lightening fast. As a returning customer, I’m very impressed, and will continue to shop here. The customer service, is second to none.
Full marks.

Stuarts London からの回答
Fast delivery
Fast delivery (albeit a days delay due to DPD) and great customer service to refund my premium delivery payment due to the delay. Madison was really helpful in your team.

Stuarts London からの回答
Extremely happy with service provided…
Extremely happy with service provided by Stuarts London. I would like to shout out to Mr. Rai for providing quality service with professional manner. Happy with my purchase. Loving my new Chelsea boot.

Stuarts London からの回答
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