Sunwing レビュー 391

If I could rate Sunwing a 0 I would. I recently bought vacation package from them, As soon as I purchased I called to cancel and they only gave me a voucher. Okay sure a voucher is good -I thought , ya no they don’t help you rebook. They are so incompetent rude and treat customers like we are some animals. I simply asked them to find my a 5star hotel so I can use my voucher and they went ahead and found me a 2 star hotel and didn’t tell me that they double charged me for my transportation when it’s already included. This horrific experience doesn’t end. But let me get to the best part. They told me they have saved me a hotel in a 5 star hotel just for them to call me
Back and say sorry no flights. Excuse me ?? Now my family cannot go on a vacation and they wasted my time. I have no nice words to say about this company. No manager wanted to speak with me, I was speaking to people who don’t know the English language and that can’t comprehend basic information. This is a money grab. They are so quick to take my money but when I want a refund they hold it tight and won’t give it back. DO
YOURSELF A FAVOUR AND AVIOD THIS COMPANY FULL OF NON EDUCATED WORKERS.

The resort I chose was advertised as adults only and had deceiving details like 9 restaurants and 12 pools but no mention of only 1 restaurant and only 1 pool being adults only. The resort entirely was NOT adults only - there were children in the areas that were “adults only” and nobody enforced the rule. The beach that we were promised would be adults only had children passing by and playing in the sand and after complaining on here, we were told that it’s a public beach and nobody can enforce it. So why is it being advertised as adults only?? Why are you promising something that you cannot deliver on? The hallways that were supposed to be adults only had children running down them screaming, which we could hear from our room. We paid ~$300 extra each for the adults only feature only to be essentially scammed.

Our concerns have not been taken seriously and I feel our complaint has been disregarded. I will continue to let everyone know how my experience was and will list all the shortcomings of both Sunwing with its deceiving false advertising and the resort for its lack of accountability. You both throw the blame back and forth with neither one accepting any responsibility. It’s a real shame because the people working at the resort were great and this is not reflecting of them at all.

Your services are horrible and you are dismissive when I have submitted many complaints, including photo evidence that the adults only beach had kids on it, as well as the completely ignored 6 hour flight delay that you so conveniently denied the claim to. I will continue going above your head and follow up with my claim to the Canadian Transportation Agency to hold you accountable. Never again, Sunwing. Never again.

The compensation should be coming from you, Sunwing. Not the resort. I expect compensation for the first lost day DUE TO YOUR 6 HOUR FLIGHT DELAY. I expect compensation from you, Sunwing, for the deceiving details posted on YOUR WEBSITE. The people need to be warned that this is absolutely NOT adults only.

We just returned from an all inclusive vacation with Sunwing
Sunwing was to provide transportation from our hotel to the airport at 12:35pm no one came and no one at the hotel knew the reason, the hotel tried to check and said the pickup was now changed to 1:30 but still no one came and no explanation.
We then paid for our own taxi to the airport, otherwise we would have missed the flight and another flight would have to be arranged plus additional accommodation transportation and meals.
We saved Sunwing a huge problem and money.
When I contacted Sunwing they offered us a $50 travel voucher which can only be used if we booked another Sunwing vacation, so Sunwing is using their screwup to try sell another vacation.
I would definitely recommend anyone NOT TO USE SUNWING
Please read other reviews and see their comments

Booked a vacation package with Sunwing to Mexico for 1week all inclusive vacation. Unfortunately, due to personal circumstances, had to get a flight back home earlier. Sunwing wouldn’t help me indicating that they couldn’t do anything since I was already at destination. Was told to reach out to Sunwing rep at resort (actually a NexusTours rep that is contracted by Sunwing). Was bounced back and forth between Sunwing and Nexustours with no resolution in helping me purchase a flight back home. Absolutely ridiculous ping pong game, no customer service skills from either company.

Poor customer service, choose any other airline available. Paid for a premium upgrade with priority boarding. Was denied early boarding service and spoken too like I lied about my purchase. Would not fly sunwing again.

Group booking was cancelled a year before the trip. Allowed no alternative to use deposit for other trip as we did not purchase insurance. We were not the ones who cancelled and we're out $300 for no reason. We will never use Sunwing in the future.

Horrible compagnie qui n'offre aucune compensation à sa clientèle dans le cas où vous manquez d'électricité,de clim et d'eau chaude dans un séjour que vous avez payé chère!!! Évitez à tout prix Sunwing

We had a great time when we got to the resort however sunwing did not make the travel portion easy. Right off the bat it was the most uncomfortable plane ride I have ever had and I'm a seasoned flyer, no leg room, no cushioning your forced into bad posture and if you wanted something to eat or drink other then water the prices were punishing. Both landings were very rough and on the return trip it was so bad people on board the plan screamed. Upon arriving in Mexico we were told to link up with the sun wing representatives to take us to the hotel, there was multiple ones for different flights scattered throughout and were not only rude but were unhelpful in directing us to the actual ones we had to see.
I reluctantly give 2 stars, although it was an uncomfortable experience they did get us there and back.

Extremely disappointed in the personnel of sunwing employees. The rep at our resort was very rude and extremely pushy. Then the two of the flight attendants were very rude as well, the flight was delayed by 2 hours due to technical issues with the plane. It was their first flight that day so I don't know why they didn't pre check the plane before boarding time. But that wasn't the worst, when we got on the plane my friends swat had snot wiped on the seat in front of her face, when she asked the flight attendant to clean it she just gave my friend wipes and told her to clean it, both the flight to cancun and back had no booze (not a huge issue but wtf). Then when we asked the older lady flight attendant if it was possible to turn the temp down because everybody was sweating it was so hot she replied saying "actually it's cold in here" my friend then gave her a confused look like wtf are you serious to which the lady said to her "wow we've got some real strong personalities on this flight today", then my other friend was waiting for the middle age flight attendant to finish up whatever she was doing in the over head storage so she could go to the washroom the chick then proceeds to walk towards the area they chill in by the washroom so my friend then goes to walk to the washroom (in that same area the flight attendant walked to) which she then abruptly turns back around saying something to the extent of "uhm excuse me you need to move so I can finish doing what I was doing". The only two kind people on that flight was the pilot and the young flight attendant lady. I was not freaking impressed with the blatant rudeness. You'd think dealing the public you'd be a little more well mannered. I STRONGLY recommend not ever flying with sunwing, it was by far my worst flying experience. I'd rather walk next time from vancouver to cancun then ever go through them again.

Amazing ! Ning was amazing and always happy to help and was attentive and friendly. The food was outstanding ! Defo going back ! 100%

Before we came to Cuba sunwing repr. was telling us everything good there is no issue guest what there is 3. Categorie hurricane. We can’t do anything. We stuck in our room. I don’t even mention about hotel problems. We don’t enjoy our trip. No more sunwing! I am done with them

DO NOT TRAVEL WITH SUNWING. Worst airline i have ever traveled with. If Sunwing is the only company going to where you want to go then DONT GO.

Horrible customer service, consistently hang up our call, and put it on hold forever
And when they changed my flight, but my info not avaliable with the new flight

Highly recommended to avoid Sunwing

I’m very disappointed with the Sunwing representative, Monica, at Viva by Wyndham Mexico. We approached her twice this morning to confirm our return bus to the airport, but she was unhelpful, unresponsive, and seemed to ignore us entirely. Despite our efforts to get information on our pickup time, she did not provide any details or assistance. This lack of cooperation has caused unnecessary stress for our family as we try to finalize our travel arrangements. Very unprofessional and frustrating experience with Sunwing’s service at this location.

Service N.º1
Ponctualité
Amabilité
Service très professionnel de la part du personnel sur place représentant destination ainsi que le transport navette aeroport-Hotel-Aeroport.
Hôtesses de l'air A-1 vols 5363 et 5364.
* 3h05 am mercredi 16/10>>>Service à l'aeroport de Montréal le 16 octobre au comptoir Sunwings par une Mme. Âgée impecable (quel entusiasme énergie et dévouement).

My daughter in law was diagnosed with a medical problem. Advised not to travel. They had to cancel their trip to Jamaica. No compassion. They lost all of their hard earned vacation 2 adults 2 kids. Not even offered a voucher.

Booked a 4 person family vacation to jamaica. On departure found out that we were all separated on the flight. But for an extra 50$ a person we could have reserved seating. We spent almost 6,000$ on a vacation to be told that for an extra 400$ we can sit together. Sorry sunwing, you dropped the ball on that one.. next vacation will not be through sunwing..

SCAMMERS !
Terrible Experience With Sunwing Vacations , delay for 14 hours which they would have stolen one night from my itinerary, with no refund !!! even it's not worth of one start , the worst airlines and operator for traveling

The manager, STEVEN or STEPHEN at Sunwing customer service is unbelievably unprofessional. Hung up on the phone on me after i asked to speak to a supervisor. Was talking over me. He treated me rudely and made interaction frustrating. lack of basic courtesy and respect is shocking. If this is how management behaves, it's no wonder the service here is terrible.

I will be filing a formal complaint to head office and any other necessary bureau.

Impossible de s'enregistrer en ligne au départ et au retour du vol Montréal/Saint Martin. Au moment de s'enregistrer à l'aéroport, l'employé nous dit qu'on aurait pas du choisir Sunwings car c'est la pire chose à faire. C'est du jamais vu ! Avec le recul le forfait vol+hôtel revient à très cher, 2400 CAD$ par personne pour 7 jours avec une assurance annulation et l'hôtel Sonesta de Maho Beach était une vraie catastrophe. Plus jamais, bye !