I have ordered a jacket which was delivered two weeks later on 07/01/2026. Fitting was not that great so I wanted to return and went to store on lakeside on 10/01/2026 to return but find out store is... もっと見る
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Collected in store. I had ordered the wrong size so the staff member re-ordered for me to have delivered to my home address. She was so helpful. Love my coat and even better for a great price in Bla... もっと見る
The customer service I received from the Superdry store in Basildon, Essex (Eastgate shopping centre) was outstanding, I was afforded detailed attention to attend to my needs and left the store very s... もっと見る
Person serving me she said she could do order on line and instantly, it would take less than 5 min , and did every thing next thing package 📦 was delivered at my house ,exilont service superdry. Tha... もっと見る
企業が回答しました
企業情報
Superdry - Basildon について
当該企業による記述
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mens連絡先
Unit 44 1 Eastgate Centre, SS14 1EB, Basildon, 英国
- 01268 520073
4.2
ほぼ満足
121件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Very helpful customer service
Very helpful customer service! Especially as it was my big birthday
2022年11月4日
I made a mistake with my order and the…
I made a mistake with my order and the staff in the store was excellent, they sorted out my mistake. There were very professional, so impressed with their help! The sales assistant was a shining example of how to do a great service! Her name was Taylor done the Basildon store proud! Thank you for your help, we really appreciated it :)
2022年10月30日
The best company for shopping jackets
The best company for shopping jackets, hoodies and tshirts
2022年10月24日
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
The staff are so helpful in the…
The staff are so helpful in the basildon store. I can't fault any of them
2022年8月20日
Superdry - Basildon からの回答
Hi Gloria,
We appreciate you taking the time to review your recent experience with us. At Superdry, we want you to have a great experience, so we're really pleased that everything has gone smoothly. Thanks so much for your review and comments.
Superdry Care
Superdry - Basildon からの回答
Hi,
Thank you for taking the time to leave a review. At Superdry, we want our customers to have a really positive experience, so we're really pleased that everything has gone smoothly. Thanks so much for your review and comments.
Superdry Care
Superdry - Basildon からの回答
Hi Kim,
Thank you for sharing your feedback with us. We endeavour to give our customers a really positive experience, so we're really pleased that everything has gone smoothly. Thanks so much for taking the time to give us your feedback.
Superdry Care
Good quality clothes
Good quality clothes, delivery on time, staff in the local superdry store where I collected were efficient and helpful
2022年7月7日
Superdry - Basildon からの回答
Hi,
We appreciate you taking the time to review your recent experience with us. We always aim to offer the best service to our customers every time, so we're really pleased that you love your new purchase. Thanks so much for your review and comments.
Superdry Care
Superdry - Basildon からの回答
Hello Nonchanun,
Thank you for taking the time to leave a review. We always do our best to give our customers a positive experience, so we're really pleased that you love your new purchase. Thanks for taking the time to leave a review. We really appreciate it.
Superdry Care
Bad slippers
2022年5月20日
Superdry - Basildon からの回答
Hi Francesca,
Thank you for your feedback. At Superdry, we want to give all customers a positive experience, so we're really sorry that this item was sent to you in poor condition.
In order to become a more sustainable brand, we no longer send out any documentation with our parcels. You can arrange a return using our online returns portal - https://superdry.returns.international
For further information please see our help centre.
https://www.superdry.com/help-centre/articles/401900000002273/how-do-i-return-my-order
Thanks again for taking the time to give us your feedback. We use all feedback to learn and improve.
Superdry Care
Great service
2022年5月16日
Why can't you buy xxL and xxxL in the normal high street shops
I like super dry but can never find something to fit me in the shops i was at Gatwick Airport went into the shop there and i found a shirt to fit me.
I have bought two on line now very happy but still can't find xxL or xxxL size in the high street shops
2022年5月7日
Great experience
2022年4月28日
Its always good to buy from superdry
Its always good to buy from superdry, however the website a little finicky. But does the work.
Stuff in basildon store are super kool and friendly.
Help you in everyway possible.
Keep up the good work.
2022年3月18日
Super superdry
Lovely jacket and great price ordered online Collected next day in store great service
2022年3月17日
Excellent
I’ve recently done a fair amount of shopping in Superdry over at lakeside and Basildon
Both shops I cannot fault the service at all
The staff go over and beyond to help and nothing is ever too much trouble for any of them
They are all so friendly always smiling and yes just an all round excellent service
Thank you I’ll probably be in again at the weekend 😂😂
2022年2月2日
Always good products and what I need.
2022年1月17日
Wonderful service.
Delivery a bit longer than usual but products arrived in perfect condition.super quality, fits perfectly.
2022年1月8日
Quick delivery considering was over the…
Quick delivery considering was over the Christmas holiday period, great coat lovely length and very warm! Friendly and helpful staff in Inverness store who ordered the coat for me delivered to my home, would recommend super dry to friends in future.
2022年1月6日
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