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Superdry - Solihull レビュー 

222
TrustScore 5段階評価の4.5

4.4

Su-62, Touchwood, B91 3GJ Solihull, GB


レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Ordered a skirt in store but never arrived checked why and IT issue refund arrived and lovely assistant told me to reorder online as they had some but delivery was indicated as 29th but arrived 23rd... もっと見る

5つ星のうち1の評価

Twice I have ordered online and not received my order. I have only ever ordered from here twice so that's every single time. Before Christmas I ordered a red hoodie that did not arrive and then in the... もっと見る

5つ星のうち2の評価

In all honesty I visited Touchwood, Solihull superdry and the lady that served me at the till didn’t greet me, say please , thank you and didn’t raise a smile. It would have been nice to have been g... もっと見る

企業が回答しました

5つ星のうち5の評価

Really nice quality clothing, and the Gilet i bought makes sense for the environment too with its padding made from recycled plastc bottles. Good price too on the bright yellow coloured ones. An... もっと見る


企業情報

  1. 衣料品店
  2. 紳士衣料店
  3. アウターウェア店
  4. ストリートウェア店
  5. 婦人服店

Superdry - Solihull について

当該企業による記述

Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.

For customer support please visit our Help Centre.

Help Centre Visit the website Shop womens Shop mens

連絡先

4.4

優良

TrustScore 5段階評価の4.5

222件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.4

すべてのレビュー

(222)

過去12か月のレビュー数: 13,859

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち3の評価

Great item however over zealous staff…

Great item however over zealous staff on pick up in the store demanded not just the order number but ID? I regularly order items online but have not been asked for ID before! Pointless!

2022年9月9日
Superdry - Solihull ロゴ

Superdry - Solihull からの回答

Hi Sam,

Thank you for sharing your feedback with us.

At Superdry, we want to offer the best service to our customers every time. Thanks again for your review. Although we haven't met your expectations this time, we will strive to learn and improve.

Kind regards,

Superdry Care Team

5つ星のうち5の評価

I looked to purchase in store at…

I looked to purchase in store at Solihull, but didn't have my size.
A very friendly and help staff member helped me order these 'online' in store and they came the next day. Great service!!

2022年8月9日
Superdry - Solihull ロゴ

Superdry - Solihull からの回答

Hi Neil,

We appreciate you taking the time to review your recent experience with us. At Superdry, we want our customers to have a really positive experience, so it's really good to hear that everything's gone well. Thanks again for the review. We really appreciate it.

Superdry Care

5つ星のうち5の評価

Ordered online

Ordered online, mistake on one item ordered, went into store - Solihull extremely helpful staff, refunded me the item and ordered another one for me online.

2022年8月8日
Superdry - Solihull ロゴ

Superdry - Solihull からの回答

Hi Samantha,

We appreciate you taking the time to review your recent experience with us. We always aim to offer the best service to our customers every time, so we're really happy to to read your comments. Thanks so much for taking the time to give us your feedback.

Superdry Care

5つ星のうち5の評価
Superdry - Solihull ロゴ

Superdry - Solihull からの回答

Hello Mark,

We appreciate you sharing your feedback with us. At Superdry, we want our customers to have a really positive experience, so we love to hear from happy customers. Thanks again for the review. We really appreciate it.

Superdry Care

5つ星のうち5の評価

good customer service

2022年7月4日
Superdry - Solihull ロゴ

Superdry - Solihull からの回答

Hello,

Thank you for taking the time to give us your feedback. We endeavour to give our customers a really positive experience, so we're really pleased that you love your new purchase. Thanks so much for taking the time to give us your feedback.

Superdry Care

5つ星のうち5の評価

I bought a puffer jacket and the…

I bought a puffer jacket and the service online and delivery was ok. I can't say anything about the quality of the jacket itself yet nor the treatment about my personal data either.So far so good.

2022年7月4日
Superdry - Solihull ロゴ

Superdry - Solihull からの回答

Hi,

Thank you for taking the time to give us your feedback. At Superdry, we want you to have a great experience, so we're really happy to to read your comments. Thanks again for the review. We really appreciate it.

Superdry Care

5つ星のうち1の評価

Not receive the order

This is a joke . I didn’t receive nothing till now. At the shipping status is show me “other incident “

2022年6月28日
Superdry - Solihull ロゴ

Superdry - Solihull からの回答

Hi Antonio,

Thank you for sharing your feedback with us. We endeavour to give our customers a really positive experience, so we're really sorry that we didn't get it right this time, but we are glad to see one of our customer service advisors resolved your issue in a timely manner. We will endeavour to do better next time. Thanks again for taking the time to leave a review. We really appreciate all feedback.

Superdry Care

5つ星のうち5の評価

Exeptional Customer Service

Extremly helpful and friendly staff in the store.
The store did not have the size I required, so I was able to order the appropriate item in the store and have it dlivered, free of charge, to my home.

2022年6月27日
Superdry - Solihull ロゴ

Superdry - Solihull からの回答

Hi James,

We appreciate you taking the time to review your recent experience with us. At Superdry, we want our customers to have a really positive experience, so we're really pleased that you love your new purchase. Thanks so much for taking the time to give us your feedback.

Superdry Care

5つ星のうち3の評価

I'm having dificulties in contacting…

I'm having dificulties in contacting you about a delivery that was not received, I have tried emailing still had no reply, Its a bit frustrating as the Item I have bought is a birthday gift for a dear friend, and I'm running out if time to get a replacement item.

2022年2月3日
5つ星のうち5の評価

Excellent customer service

The order was received quickly but I had to return it to store as it was too small.
The item was not available in store but I was still able to return it there.
The staff I dealt with were excellent, very helpful and attentive.
There was a system error when processing the return which the manager dealt with very quickly, and was able to reorder for me.

I can’t wait to return to store for the sales.
The quality of super dry products is great and really worth the money!

2021年12月14日
5つ星のうち5の評価

Good quality & warm coat for watching sport

Early days for a full assessment as this is a gift but I've unpackaged it and the quality is good. The size, L, seems accurate. Tried it on and it's very warm, just as I hoped for watching sport in winter. Not too bulky for sitting down.. Solihull store advised me on the size I needed and were happy to order this for me as they were out of stock in store. Great service..

2021年12月8日
5つ星のうち5の評価

Super….. products.

I purchased a ladies coat from this store last week. The male assistant was very helpful and extremely knowledgeable with the sizing. Overall an excellent experience and lovely product. However, online not so good. My second online purchase was inappropriately packaged. It was received from the postman completely open. On closer inspection a mark is visible on the back. I am in the process of returning this item. In view of this I purchased the coat from the store.

2021年12月6日

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