Superdry レビュー 126

They use Evri for delivery, just because of that never again

Absolutely disgusting customer service, in fact actually no customer service. I placed an order on 14th and paid for next day delivery on the 15th which was confirmed and accepted, the item shows as shipped but hasn’t been collected by the carrier and today is the 15th. There is no online chat and none of the phone numbers listed work. Avoid this company at all costs !

wrong colour sent had to pay to have it delivered and had t pay return they have cut the phone off so you cannot contact them the live help deosnt work and they don't reply to emails

Awful customer services. I bought a product online that the parcel never arrived. I assume lost by Evri. I have emailed customer services countless times and don’t get a reply and haven’t been issued a refund. Will never buy from Superdry again especially not online. And do not recommend anyone to purchase from them.

The items I ordered arrived weeks after order because of delays at customs. I now can’t return through the portal as it says I’m outside the returns window despite only receiving the order on Wednesday (today is Saturday). There are no agents available to contact so I have sent an email. I have very low expectations of getting a refund having seen (too late) the other reviews on here. I will update this is if I get anywhere positive. I didn’t even think to check trustpilot as they’re such an established company.

Terrible, terrible, terrible! They use Evri for deliveries. Ordered sale goods from them after Xmas and Evri are still apparently waiting for the parcel that superdry say they have. Customer service is 100% AI and just responds to every communication with the words wait until the end of the day. If you respond, they say wait until tomorrow. There is no contact telephone number, no live chat, just a void where their customer service should be. Avoid like the plague.

Purchased Super dry jacket last Christmas 2024. Used that winter with no issues. Cold weather this Christmas and the main zip has failed on the front. Warranty only covers the first twelve months so £100 jacket down the toilet having worn it less than ten times!!!

Would not recommend Super dry.

12 days to get any response at all after they lost my parcel. Now have to wait a further 3-5 days for the money to possibly go back on my gift card. Surely a gift card balance refund should be immediate no banks involved

Worst customer service. Difficulty with return. Unable to return to local store & returns portal won't allow me to change to postal return. I've sent numerous e mails & issue not resolved. Will never buy from Superdry again.

Terrible experience with superdry. Didn't even think to look at reviews on such a big reputable company.
Bought a coat, but can not return it. The returns portal will not except my order number. My emails are being ignored and there are never ever any available online agents. Tried 2 telephone numbers neither which are in use. I would expect this from Temu. I need my money back and will never order from superdry again!!

I have not received my order on Dec 5. It is now Dec 26 with zero updates. I tried all ways(email, chat, support) but there is NO way to reach them. Just printed info no help.

I ordered an item for next day delivery which you have to pay for and I'm still waiting for it two days on. the service of SuperDry is shocking to say the least. The web chat (which is the only way to contact them) is constantly busy so i have no way of knowing where my item is. There should be an option for ZERO stars.

Na 17 dagen nog steeds mijn bestelling niet ontvangen. Al weken geen contact met Superdry te krijgen over de status. Alleen hele slechte automatische AI ​​antwoorden als: 'het is 6 november geleverd, kijk rond je huis of bij de buren!' Terwijl ik het pas 30 november besteld heb. Heel jammer deze super(dry) slechte ervaring.

Superdry Customer Services are absolutely diabolical!
If you can't speak to anyone and your chat bot does not answer simple questions like; information on an order or refund, then what purpose is it?

A sweater I purchased went missing in transit and was more than 3 weeks delayed. I sent an email about it to customer service and heard nothing back for more than a week. The only other way to contact them is to sit in a queue for live chat, which I spent almost 2 hours doing this morning. Their "resolution" was to (finally) refund my money and offer me 10% off a reorder. I did not find this resolution acceptable after the incredible faff I went through. I politely told the man I was chatting with that this didn't really work for me. He rudely responded "then don't reorder" and hung up on me. The sweater is no longer in stock and can't be reordered anyway. What a waste of time. Super annoyed with Superdry.

Very disappointed plus they send they parcels with evriparcels which they are absolutely useless rubbish my parcels didn't turn up
Not easy to cominication with them

Currently living the hell that’s been told of below… no parcel!!! Evri says contact them, they say wait….!!! Placed order on the 2nd DEC. still nothing.

I’m so angry with myself for not reading the reviews before placing the order!

Don’t make the same mistake!

Unable to make my returns for refund as the portal does not accept the provided order number. No help from customer service support after three attempts emailing them.

⭐ 1-Star Review: Superdry – The Gold Standard in How Not to Run a Retail Business

If I could give zero stars, I would.
In fact, I’d give negative stars just so Superdry could sink further into the abyss they seem so determined to occupy.

I placed an order. They took the money instantly — that they can do flawlessly, obviously.
Delivery? Customer service? Basic competence?
Not a chance.

My parcel was delayed, vanished into the Evri Bermuda Triangle, and when I contacted Superdry for help, I received the kind of patronising, copy-and-paste template drivel you’d expect from a company run entirely by disinterested interns on their lunch break.

Their response?
“Wait four days and then we’ll refund you if it never resurfaces.”

Ah yes — the classic Superdry shrug.
The parcel is missing?
“Oh well. Tough luck. Maybe it’ll turn up. Maybe it won’t.”

Apparently, fulfilling a contract and providing the goods I paid for is optional at Superdry HQ.
The tone was so dismissive and so utterly devoid of effort, it’s no wonder this company has been teetering on the brink of collapse. When this is the level of customer care, the real mystery isn’t why they failed — it’s how they ever succeeded in the first place.

Superdry’s attitude can be summarised as:
Take the money. Blame the courier. Offer a refund instead of fixing anything. Repeat.

It’s lazy, it’s careless, and it’s exactly why people avoid them like the plague.

To call their customer service “useless” would be an insult to useless things.
This is beyond incompetence — it’s institutional complacency wrapped in empty politeness.

Superdry, you should be ashamed.
Absolutely ashamed.

As for the future?
Let’s put it this way: I hope they do go bust — only time will tell.

Delivery of coat never arrived , just stuck in tracking in no man’s land . Cannot speak to a human , all chat bots of email ….. where no one replies . So have no coat and £140 down …… really stuck and no one to help ……