Supershuttle レビュー 159

Attention! I paid in December 80 EUR for a shuttle / airport transfer and got an email the next day that there will be no car in Paris that day. That happens of course, no worries, but I tried several times to get the money back - but they dont react and they dont refund me until now, beginning of February. I will never ever book or recommend this company.

Vi bokade och betalade för en hämtning, men det kom aldrig någon bil och hämtade.
När vi mejlar och försöker kontakta SuperShuttle om problemet, och att vi vill ha pengarna tillbaka, får vi inga svar. Inte ett svar på två veckor.
Fruktansvärt nonchalant av SuperShuttle.

Left my daughter, a vulnerable young woman, stranded at MCO.
She called them.....no answer.
I emailed for explanation.....no response.
Horrendous service.
Use Uber / Lyft who care about their customers
AVOID AVOID AVOID

Terrible company.. Buyer beware. We pre-booked a private execucar to pick us up at lax upon our return. After landing, we called the dispatch and was told by a very rude and apothetic woman that they could not find a driver to get us so to find other means of transport. She was so not helpful and couldn't care less about the fact that we were stranded 50 miles from home. We will never use SS again...

I booked Supershuttle to pick me up at Dulles Airport. They booked the trip and I paid and then I contacted them when I landed. I (along with 3 other people) waited 45 minutes until the person working there told us that they did not have a driver to pick us up and it would be more than another hour for him to see if he could even find someone. We cancelled and he told us how to contact Supershuttle to get reimbursed. I emailed them since you cannot speak to a live person without any success and I have given them all my information and confirmation numbers, etc.

It does not matter when you book pick up- we waited over an hour at LAX with 3 children in the middle of the bus pickup area- only to find out no van would be coming anytime soon. The operator wouldn’t even give us a pick up time, only saying maybe a few hours- but he can’t predict the traffic. This is for a trip we had reserved weeks in advance and prepaid for.
I ended up walking down to the Uber area- which is filled with helpful people pointing out where to go - we instantly got in a car and were on our way - in the end we arrived at our hotel before we would have even been picked up by super shuttle ( and for less!!!)
Save yourself a MAJOR headache and get an Uber!!!

Don't take this shuttle from IAD airport in Washington DC unless you're not in a hurry to get to your destination. It took the shuttle 3 HOURS to get me from the Airport to Union station in DC, a distance of less than 30 miles. There was a little traffic, but the driver failed to tell me he was taking 8 people to their houses before he took me to the train station. He made it seem as though getting me to the train station would be quick as he signed me up and loaded my luggage. I ended up missing the last train of the night and had to get a hotel until the next morning. An Uber, taxi, or bus would have been better, faster and ultimately cheaper. When we finally arrived, the driver just said, "Sorry", then took my payment and drove off. My vehicle number was 840, and my guest number was 542.

PÉSIMO SERVICIO, TERCERIZADO A SUPERSSHUTTLE NL (AMSTERDAM).
NO TE ESPERAN EN EL MEETING POINT DE AEROPUERTO DE SCHIPOL, ES NECESARIO LLAMAR A UN TELÉFONO Y TE RECOGEN DESPUÉS DE 10 MINUTOS, PREVIA ESPERA DE 30 MINUTOS, YA QUE EL VOUCHER DICE QUE ESPERES ESE TIEMPO ANTES DE TOMAR LA ACCIÓN DE LLAMAR.
EN EL TRANSFER DE REGRESO DESDE EL HOTEL AL AEROPUERTO TAMBIÉN CON DEMORA DE 40 MINUTOS, CASI PIERDO UN VUELO INTERNACIONAL, QUEDARON EN BUSCARNOS A LAS 16:15 HORAS Y APARECIERON 16 :50 HORAS PREVIO LLAMADO A UN TELÉFONO, CON AL CONSIGUIENTE ESPERA.
RECOMIENDO EVITARLOS Y TOMAR OTRA OPCIÓN PARA EVITAR PROBLEMAS Y DISFRUTAR

I am disgusted with the driver my teenage son had tonight. He showed up to LAX 40 minutes late. The proceeded to drive around the airport for another hour with my son and 4 other people. My son finally got out of the van after getting car sick still at LAX and called a friend to drive 1 hour away to come get him. It still would have been another 2 hours until he got to his destination once they would have left the airport. I spoke to the dispatcher and even he was furious at driver # 940!!! And told him to leave the airport right away and get people home. That was before my son got out sick and infuriated. I will never use super shuttle again!

Habe Supershuttle Transport von NY JFK nach Brooklyn gebucht. Bei der Hinfahrt hat der Fahrer die Strasse nicht gefunden (Dean Street), habe dann selbst Google Map benutzt und den Fahrer gelotst. die Rückfahrt habe ich auf 16:00, 4.p.m gebucht, der Fahrer kam dann um 4 a.m. Tolle Leistung. Die Fahrt wurde meiner Kreditkarte belastet und mußte dann noch Uber nehmen, damit zum Flughafen kam. Habe Kontakt aufgenommen und die Buchungsdaten übermittelt, wo eindeutig stand 4:00 p.m. Als nicht US Bürger wird man einfach als der letzte Dreck behandelt.

I have only attempted to use SuperShuttle once and I will never try again!
I made a booking a week in advance, to take me from LAX to my home. My flight was arriving at midnight so I wanted to be prepared to get home as quickly as possible.
Upon arrival, the SuperShuttle stand was unattended so I called the supplied phone number. I was told I would receive a text to confirm a vehicle. I waited 30 minutes and didn't receive a text. At this time it was 1am and I was getting stressed. I called the same number and the man I spoke to was rude, unapologetic and said my options were to wait or get a refund. He said there was no ETA for the vehicle, I would have to wait an indefinite amount of time. After becoming more stressed, I got a refund and instead used a ride share service.
The lack of service I received was so unprofessional, what is the point of booking if they don't honour it and make you wait!?

I booked a return service JFK to NYC. They pick me up on JFK with an important delay (they said that a first driver was looking for me but I did not see him, it's possible) but they refund me the trip even as I did not ask for. Return trip NYC to JFK was absolutely punctual, just in the minute it was planned.

BEWARE after booking super shuttle a dispatch from Arizona called and changed my time from 11am to 11:30 for pick up at ROW NYC hotel to JFK on 7/20 but driver shows up at 11:00 and we were not there until 11:15am and he left! Super Shuttle charged my credit card and I had to get other transportation. It would be nice if they refund my credit card but NOPE! I am soooo disappointed!!!! I am in travel industry and travel all the time will not use this service again until they refund my credit card!! $43!!

Horrible. Never book this servvice. We booked it and came About 2 Hours to late to the Airport. So we missed our flight. This causes additional Costs of 2000 US Dollor. Never again. No Response to my mails. The Company totally useless.

A taxi would me much better.

Never use this company
They are not trustworthy.
We booked return JFK - Manhattan on the 1 way he drove around JFK for 1.30 hours before leaving for Manhattan on the return way they didn’t show up at the hotel we called twice and they said we are on the way, after 90 min we checked the app and they have updated it with a no show on our part!!! We had to take a taxi to the airport
After we contacted them many times they answered on the first request saying they have forwarded our messages about a refund to a third party... 6 mails later still no response I can’t believe you guys, that’s really no way to do business

We had a Supershuttle booking for a 7:20am morning flight. We booked it 2 days in advance, and we booked it for 4:45am to be safe.

We had an offer from friends the day before to take us to the airport. We said no, it's too early, sleep in, we booked a Supershuttle.

At 2am in the morning, less than 3 hours before our pick-up time, the Tampa dispatcher called us to try and cancel our pick-up because they hadn't matched us with a driver. If we had the ringer off and tried to get the sleep we deserved, they probably would have been a complete no-show.

This is utterly unacceptable. Trying to get in touch with customer service for Supershuttle only redirects to the website with a promise of a 7 day turnaround -- presumably this would also be a 7 day turnaround for refund requests?

Avoid. Take an Uber instead. Supershuttle is just as likely to fail in their obligation to pick you up even when you book in advance.

Warning: the ride service is not reliable. The App booked ride simply did not turn up. No tracking on the App. After a 35min call, they suggested 'I get a cab'. AVOID.
Washington DC to Dulles Airport. 23 March 2019

DO NOT USE this business! I made a reservation at Cleveland to take us form Reagan airport to Dulles airport but once we got to Reagan they couldn't find our reservation. Was told they could have someone there in 15 minutes and we made the reservation. THEN they told us we had to go inside and find their kiosk and talk to their representative and then they would send the shuttle and then it would be 15 minutes. DID NOT have the time for all this so I stopped a taxi and took that route. I told the woman on the phone to cancel my reservation which she said she did but I still got charged for it. Now I will have to dispute it through the credit card company. Save yourself the hassle. This service cost $68.00 for two and the taxi cost the same amount. Take the taxi.

I had a really good experience with SuperShuttle. The pick-up at the airport was smooth - you either check-in on your phone or speak to a member of staff who then notifies the company you've arrived. You are then matched to the next available shuttle and staff will guide you and your co-passengers to the vehicle.

I booked my return trip with plenty of time to get to the airport so that a delay wouldn't be a problem. Good call, since traffic was terrible! You share the shuttle with other passengers so don't expect to be the only one. It will take some time to get around to everyone's hotels. That's why they offer such a good price.

I would definitely recommend this service. BUT: if you're the kind of person who is very optimistic with time and like to cut things pretty close, I would probably advise you to go with another option. This shuttle could run for over 2 hours if traffic is bad and you're the first pick-up.

Do not trust that they will pick you up. Have a second plan or DO NOT BOOK transportation with them. They caused me to miss my flight, I was never picked up and missed my flight to Houston. I book this thru an agency called Mozio Inc. So not trust neither one of these guys. No one wants to admit responsibility to refund me my $250. 00 . I wish I read their reviews before booking. Dina Rivera