ST レビュー 

Ordered some parts for my Range Rover on Super Tweaks online store, called up for some clarification, dealt with Sam who was very friendly and helpful. Dispatch was pretty much immediate and package arrived promptly and well packaged (maybe too well haha). Super Tweaks have gained another happy customer 👍

Makes a change to deal with a company that really understands it's products and market place.
I wanted some parts for my Ferrari a friend recommended Super Tweaks, a quick phone call and initial chat and follow up email with the information I requested. They had exactly what I needed in stock and at a fraction of the cost from the official Ferrari dealership in Singapore.
Personal thanks to Ricky who looked after me from start of finish, was knowledgable and prompt in all his communications with me.

Clear and easy to use website with a good product range.

Ordered online, email confirmation received. Kept very well informed of the order status and an email upon despatch which provided me with a tracking number for their courier.

All in all a good expirience and quality products for my Ferrari.

Ordered parts for my Gallardo many month ago ,took money out same day....
Many emails -no reply
Don't bother calling - No answer
If i would not live in Canada I would go there in Person and demand my money back .......
Too bad that there a companies out there

This order has been reported twice - There is no personal information on this email. I've removed the order number i was given although I thought this may help Supertweaks identify the case. I'm just trying to highlight the ridiculously poor service I received when trying to buy online. I suspect the supplier is unhappy with a poor review of their company and service however i'm perfectly within my rights to display my experience. If there are specific "personal" items that need to be redacted please advise and I will gladly assist.

I'm having similar issues to The other reviewer. Extremely poor feedback on the order. Waiting over three weeks already for delivery from UK to Ireland.

The phones are never answered and go to a generic robotic message that all agents are on calls. The website claims excellent customer support but I've called for three solid days now and no call back despite promise on voice message. They have taken my money and not fulfilled their end of the bargain. Will not deal with them again and am getting onto the bank today to seek a refund

Updated Just to give you an idea of who you are dealing with see below.

As below we have processed a refund an no longer wish to deal with you.

On 22 Jun 2017, at 10:33, "hidden for privacy" wrote:
What a pathetic abysmal service you offer. Actually the worst service in my entire online experience which is a long time now.
You sir are a piece of crap and your business can do nothing but fail with service like this.

Firstly, don’t put on your voice message that you will call back if a customer leaves a message because this is clearly not your business process.
Secondly, you have failed to deliver my order or provide adequate or reasonable communication on the delays or delivery updates.

Believe of not the above is your responsibility after you take a customer’s money

I will be reporting you to my bank and our communications regulator as this is clearly fraudulent behaviour.

Regards

"Hidden for privacy"

*Uodate: have removed my name as per request From Trustpilot as Supertweaks reported the add for privacy concerns no doubt instead of answering their phone or providing any form of customer service!






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FromInfo Super Tweaks mailtosupertweakscom
Sent Thursday 22 June 2017 1028
ToRussell Armstrong
SubjectRe: Super Tweaks Limited Order

Russell,

First and foremost there is no need to duplicate emails with callsif you are already in contact via email stick to one channel of communications.

In view of this we will be refunding you and cancelling the order


Kind regards

On 22 Jun 201, at 10:15, Russell Armstrongwrote:
Hi

I am unable to get through to your phone system for the past three days and I need to get a firm delivery date for this order and tracking details for delivery.
Can someone please call me on

Regards

Russell

From Super Tweaks mailtoOn Behalf Of Super Tweaks Limited
Sent Wednesday 7 June 2017 18:25
To Russell Armstrong
Subject Super Tweaks Limited Order

This is the worst company I have ever dealt with, I ordered black lettering for a Range Rover Sport (front & rear) plus a letter removal tool. The alarm bells should have rung when I saw the template which looked like something out of a cornflake packet and to make matters worse was completely the wrong size so had to devise my own system. I also didn't have any confidence in the removal tool so used dental floss which worked fine.
Upon fitting the letters it became apparent that the letters varied dramatically in colour and thickness. Supertweaks insisted that the letters were returned before replacements were sent out despite me supplying them with photo evidence clearly showing the fault with the letters.
Having lost all confidence in them, I returned all lettering plus the tool for a refund via recorded delivery.
To my disbelief, they only refunded the cost of the letters and denied receipt of the lettering tool. Although this was a relatively low cost item (£14), for them to deny receiving it was disgusting and highlighted their dishonesty. Fortunately I used my credit card who honoured the difference which if anyone is desperate enough to use this company I recommend they do.
Overall, the whole buying experience and quality level of customer service was disgusting
Final piece of advice......RUN A MILE!!!

Made an order on the 9th of December of a Carbon console for a Porsche. I still haven't recived anything. I've been trying to call multiple times but no answer on their end. I've been in contact with their customer service but i rarly get a response. When I do it's because I threaten to claim my money back from the bank. The only good thing is their Facebook chat whoever is in control of that. That guy/girl at least answers on the msg but then again he/she cant help with anything. Now almost 4 1/2 months later im still waiting for my carpart. This is by far the worst company I've ever delt with and I do not recommend anyone to deal with them ever. Theres an extreme lack of communtication and no delivery times or updates what so ever.

On top of this last time I inquire about my order someone at the company started off by telling me ''not to swear''. Like really?

Shocking company.... Ordered items... No tracking number given... Asked for items to be resent and did not... Many emails sent still waiting for refund this was 3 weeks ago... Beware as do no pick up the phone... Reply to emails days later... Poor customer service...

Ordered and paid £309 for a carbon fibre part at the beginning of November 2016. Was told at point of sake that I would receive within 6 weeks.
5 months later (March 2017) still haven't received item.
Left various voicemail messages along with emails.
No response.
Now requested refund via Credit Card Company.
Extremely dissapointing, poor service.

Ordered goods back in November credit card charged 2 days later and we are still waiting for the goods!
Customer service is very poor they either don't respond to emails or it takes weeks and they never answer the phone! Will be going to the Consumer Ombudsman to get my refund.

I have been waiting 3 months for parts that i paid for at the time of order.
Phone calls are just answered by a answer phone which is constantly saying they are busy, 24/7 I don't think so.
The emails are never responded too.
If they can't get the part then let me know its not the end of the world, i will find them elsewhere.
Get a grip and talk to people.

Ordered a grille, side markers for my LR4. Timely email communication by Supertweaks staff, grille I ordered was not in stock, ST suggested to ship a more expensive grille for the same price instead. Fast shipping to Canada, arrived 2 days after order was finalized. Everything fit perfectly on LR4. Would recommend ST, will buy from them again.