Sytner Group - Bentley Leicester レビュー 

252
TrustScore 5段階評価の4.5

4.6

Watermead Business Park,Syston, LE7 1PF Leicester, GB


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5つ星のうち1の評価

My car has done less that 2,000 miles and has been in and out of the Leicester site for months for a multitude of problems. The car has been back with me for 3 days (after another lengthy spell f... もっと見る

5つ星のうち5の評価

I dealt with Alex and it was a real pleasure. Whilst discussing my Porsche repair he showed me around the new Lamborghini and Bentley cars in the showroom with real enthusiasm and interest. He pers... もっと見る

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5つ星のうち5の評価

2nd car purchased from Tim Bentley. Absolutely 5 star service from start to finish. Nothing was to much trouble. Best dealer I've dealt with. I've purchased many cars over the years from Ferrari.. oth... もっと見る

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5つ星のうち5の評価

Adam and Steve in service are absolutely fantastic, the whole team including the technicians are an absolute credit to the company. Would never go anywhere else, cannot rate them highly enough. If you... もっと見る

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企業情報

  1. カーディーラー
  2. 中古車ディーラー

当該企業による記述

In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.


連絡先

  • Watermead Business Park,Syston, LE7 1PF, Leicester, 英国

  • 0116 367 2232

4.6

優良

TrustScore 5段階評価の4.5

252件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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4.6

すべてのレビュー

(252)

過去12か月のレビュー数: 12,341

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5つ星のうち5の評価
Sytner Group - Bentley Leicester ロゴ

Sytner Group - Bentley Leicester からの回答

Dear Terry, Thank you for the 5 star review and comments. Kind Regards Sean Cook Head of Business

5つ星のうち4の評価

Very satisfied with the service that…

Very satisfied with the service that was given to me

2021年4月20日
Sytner Group - Bentley Leicester ロゴ

Sytner Group - Bentley Leicester からの回答

Dear Mr Ellis, Thank you for your 5 star review and comments. We take pride in providing the highest level of service, so if there was anything we could do to improve your experience please do not hesitate to contact a member of my team. Kind Regards Sean Cook Head of Business

5つ星のうち5の評価

Fantastic service from Lamborghini…

Fantastic service from Lamborghini Leicester
Very helpful in finding my new vehicle .
I could not have been more impressed with all their help and the huracan itself
I have brought many high value cars from dealers around the country and these are definitely the best I have come across

2021年4月8日
Sytner Group - Bentley Leicester ロゴ

Sytner Group - Bentley Leicester からの回答

Dear Mr Chapman, Thank you for your 5 star review and comments. I will ensure my team are forwarded a copy of your comments as they will be delighted this! Kind Regards Sean Cook Head of Business

5つ星のうち4の評価

my GT was collected from home and…

my GT was collected from home and returned the next day .
My only contact ,other than to arrange it, was with the service manager repoting that all was ok -and to ask for payment before the car was returned .
I'm in business myself and understand why you do that but it's a bit irritating after nearly 30 years as a Bentley customer.
I dare not think of how much I've spent and does anyone think I won't pay my bill.
EJ

2021年3月16日
Sytner Group - Bentley Leicester ロゴ

Sytner Group - Bentley Leicester からの回答

Dear Mr Jones, Thank you for taking the time to discuss your comments further. As a loyal customer we value your feedback and I hope I have been able to assist with feedback raised. I look forward to welcoming you back very soon. Kind Regards Sean Cook Head of Business

5つ星のうち5の評価

Great service !

Great service . Even though I called short notice the team were able to get me booked in the next business day and resolve my issue. The car was returned back in pristine condition .

2021年3月9日
Sytner Group - Bentley Leicester ロゴ

Sytner Group - Bentley Leicester からの回答

Dear Mr Martin, Thank you for your 5 star review and comments. I am delighted to hear my team were able to assist with your vehicle. We look forward to welcoming you back again soon. Kind Regards Sean Cook Head of Business

5つ星のうち5の評価

Excellent all round

The overriding impression of the service from start to finish is that they all genuinely wish to do the best they can for you. The advice is professional and workmanship excellent.

2021年2月24日
Sytner Group - Bentley Leicester ロゴ

Sytner Group - Bentley Leicester からの回答

Dear BHP, Thank you for your 5 star review and comments. We look forward to welcoming you back again soon. Kind Regards Sean Cook Head of Business

5つ星のうち1の評価

A real shame following an otherwise…

A real shame following an otherwise great experience. Collected my car but the display screen did not work at all just blank.(no stereo,nav etc) It was fine when presented for a service but did not work on collection. Had to take the car back after being at the dealership for 3 weeks. Now being told the cost is possibly down to me to settle. Two journeys from Bedfordshire to Leicester and car still no good, not a happy customer at all I'm afraid. Whilst I know things do and can go wrong should I expect this to have been checked prior to me collecting the vehicle from service?

2021年2月24日
Sytner Group - Bentley Leicester ロゴ

Sytner Group - Bentley Leicester からの回答

Dear Mr Foster, I am really sorry to read about your recent experience. I believe Adam, our Aftersales Manager has been in touch to assist with the matter. In the meantime, please do not hesitate to contact me if I could be of any assistance. Kind Regards Sean Cook Head of Business

5つ星のうち1の評価

Dreadful experience!!

A friend had his Bentley booked in for a service earlier this week at Leicester. On arrival, we were dealt with fairly quickly and all covid guidelines were met!
Due to not being local and having to travel over an hour, my friend had got a courtesy car so we could leave the premises while waiting for the service to be done as this could take up until 4pm, bare in mind we arrived at 9am!!
We were told what car we had for the day which I think was downgrading considering what car we had just got out of (poor salesmanship) and was then told we would be contacted once the Bentley was ready to be collected!
We got into the Audi to only have a short mile range which meant this put the fuel light on once we got out the grounds! (Absolutely disgusting!!!)
After we spoke on the phone with a member of staff he told us to put fuel in and he would reimburse any fuel costs - this was an appalling service and we as customers should not of had to deal with this!! I was really put on edge by this as not knowing the area and knowing we could run out of fuel quick if we didn’t find a petrol station!
We then had a phone call around lunch time to say the Bentley would be ready for around 2pm, as we arrived back at the showroom, the car was just being driven out from the mechanics bay!
Once things were sorted and we got back into the Bentley and turned the ignition on we then noticed the service light had not been reset! We then had to go back inside and wait another hour just for the service warning light to be turned off!
The Bentley owner then asked if everything was sorted, the member of staff who dealt with us was very eager to push us out the door!! I found that most of the staff had an attitude and some didn’t even acknowledge we was even there!
After a shocking experience at Bentley I certainly wouldn’t Recommend!!!

2020年12月17日
自発的なレビュー
Sytner Group - Bentley Leicester ロゴ

Sytner Group - Bentley Leicester からの回答

Dear Ms Johnson, Thank you for your valued feedback. We take all reviews very seriously and will discuss your comments with the relevant members of my team. I understand from your review that you are providing feedback on behalf of your friend, who is a Bentley owner. I would very much welcome the opportunity to speak to your friend regarding the experience provided and discuss any comments raised. Whilst I investigate the matter, should your friend wish to discuss any issues with me, please do not hesitate to contact me on 0116 260 1111. Kind Regards Sean Cook Head of Business

5つ星のうち5の評価

Adam in Service is an absolute legend

Adam in Service is an absolute legend. Always responds promptly and bends over backwards to solve situations.

2020年11月11日
Sytner Group - Bentley Leicester ロゴ

Sytner Group - Bentley Leicester からの回答

Dear Valued Customer, Thank you for your lovely review about Adam. I will ensure he receives a copy as I know he will be just as thrilled to read your comments as I am. I know Adam takes a lot of pride in providing the highest level of service, so your feedback is very much appreciated. Kind Regards Sean Cook Head of Business

5つ星のうち5の評価

My sincere thanks to Tim Bentley

My sincere thanks to Tim Bentley, Sam Womack and Tim Reed for taking care of my every need in purchasing my latest Bentley. The warmth and friendliness I received just added to the whole experience of buying such an iconic car. Well done! Earle Gregory

2020年8月6日
自発的なレビュー
Sytner Group - Bentley Leicester ロゴ

Sytner Group - Bentley Leicester からの回答

Dear Mr Gregory, Thank you very much for your kind review about Tim, Tim and Sam! I am so pleased to read about your experience and will ensure my team receive a copy of your comments. Thank you again for your custom. Kind Regards Sean Cook Head of Business

5つ星のうち4の評価

I had my car serviced and an MOT but…

I had my car serviced and an MOT but they did not check the wiper blades and they are worn and need replacing. I was disappointed with this bearing in mind the cost of the service and the attention to detail I would expect.

2020年7月30日
自発的なレビュー
Sytner Group - Bentley Leicester ロゴ

Sytner Group - Bentley Leicester からの回答

Dear Mr Davitt, Thank you for your comments and review. I hope we have now resolved this issue but please do not hesitate to contact me on 0116 260 1111 if I could be of any assistance. Kind Regards, Sean Cook Head of Business

5つ星のうち5の評価

Very happy with service and very…

Very happy with service and very professional

2020年7月6日
自発的なレビュー
Sytner Group - Bentley Leicester ロゴ

Sytner Group - Bentley Leicester からの回答

Dear Mr Safo, Thank you for the 5 star review and comments. I am delighted to hear that you were so pleased with the service provided during your recent visit. We hope to welcome you back again soon. Kind Regards Sean Cook Head of Business

5つ星のうち5の評価

Two in one.

I brought my Lamborghini performante in for its first annual service, after a month delay due to coronavirus. The service team were very professional, provided me with a Urus a vehicle I wasn’t much interested in personally, but my brothers most definitely were. Drove away in it for 3 days, whilst my vehicle was serviced. The Urus really impressed all of us performance was absurd and the vehicle just shrinks around you. Just going through the spec with the sales department and see if we can make the maths add up.

2020年6月9日
自発的なレビュー
Sytner Group - Bentley Leicester ロゴ

Sytner Group - Bentley Leicester からの回答

Dear Sakina, Thank you for taking the time to leave a fantastic 5 star review of your recent experience. I'm delighted to read that my service team were able to assist and I will ensure they receive a copy of your comments. We hope to be able to assist with the purchase of your next Lamborghini. Kind Regards Sean Cook Head of Business

5つ星のうち5の評価

1sr Class serice as usual

Always efficient and professional, the garage is handling social distancing very effectively.

2020年6月9日
自発的なレビュー
Sytner Group - Bentley Leicester ロゴ

Sytner Group - Bentley Leicester からの回答

Dear Mrs Sykes, Thank you very much for the 5 star review and comments. I am delighted to read that you pleased with the measures we have taken to ensure our business remains Covid Secure. We look forward to welcoming you back again soon. Kind Regards Sean Cook Head of Business

5つ星のうち5の評価

Annual maintenance on my Bentley

As every year, an efficient, courteous and professional service in maintaining my GT Speed. Great cars, and great people who look after them.

2020年5月29日
自発的なレビュー
Sytner Group - Bentley Leicester ロゴ

Sytner Group - Bentley Leicester からの回答

Dear Mr Scott, Thank you for taking the time to leave a review of your recent experience. I'm thrilled to read your comments and look forward to welcoming you back for your next service. Kind Regards Sean Cook Head of Business

5つ星のうち5の評価

Fantastic Dealership

Fantastic Dealership! The best Bentley dealership I have visited. I am not personally from Leicester it was a 2 1/2 hour drive for me and I would happily make the journey again. I dealt with Adam the Aftersales manager, I had a major service completed and it was completed in a timely manner to a high standard with updates throughout the process. Adam was a great guy, very personable, honest and very helpful. I would highly recommend speaking to Adam and the team if you are looking to keep your Bentley maintained to a high standard.

2020年5月23日
自発的なレビュー
Sytner Group - Bentley Leicester ロゴ

Sytner Group - Bentley Leicester からの回答

Dear Mr Causer, Thank you for taking the time to leave a 5 star review of your recent experience. I am thrilled to read how pleased you were with the service provided by our Aftersales Manager Adam and will ensure he receives a copy of your comments. We look forward to welcoming you back again soon. Kind Regards Sean Cook Head of Business

5つ星のうち5の評価

Very good service and communication

2020年3月18日
自発的なレビュー
Sytner Group - Bentley Leicester ロゴ

Sytner Group - Bentley Leicester からの回答

Dear Mr Stokes, Thank you for your 5 star review and comments about your recent experience. Kind Regards, Sean Cook Head of Business

5つ星のうち4の評価

the usual first class service

2020年3月13日
自発的なレビュー
Sytner Group - Bentley Leicester ロゴ

Sytner Group - Bentley Leicester からの回答

Dear Mr Beswick, Thank you for your review and comments. Please do not hesitate to contact me if there is anything we could do to improve your experience. Kind Regards, Sean Cook Head of Business

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