James was super helpful with the entire process, he answered all my silly questions and made the experience easy and smooth to go through. I really enjoyed collecting my car also he drove it out of th... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I've always been very impressed with the Audi personel at Derby Audi. Very polite and helpful kept me updated on my car's service & mot. They loaned me a beautiful hire car . I'm deciding wethe... もっと見る
The whole ordering process was very well managed by Bayley, who unfortunately was unavailable on collection day. However, Ethan did an excellent job in handing over the vehicle.and ensuring we were fa... もっと見る
Staff are all lovely but I find the fact that the service advisors are in an office and not front facing poor. I know most dealerships are doing this (BMW) but in my opinion and many others I think it... もっと見る
企業が回答しました
企業情報
当該企業による記述
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
連絡先
Royal Scot Road,Pride Park, DE24 8AJ, Derby, 英国
- 01332 546800
4.4
優良
996件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great staff as always make you feel so…
Great staff as always make you feel so welcome, very understanding and knowledgeable about the brand, why go anywhere else
2023年12月4日
Sytner Group - Derby Audi からの回答
Thank you for your kind words, D WOODYATT. We are delighted to hear that our staff at Derby Audi made you feel welcome and provided you with excellent service. Our team takes great pride in their knowledge and understanding of the brand, and we are glad that it shows. We appreciate your loyalty and choosing to come to us for your automotive needs. We look forward to continuing to provide you with exceptional experiences in the future. Thank you for choosing Derby Audi.
Fast response
Of the 3 cars I found on approved Audi’s site Paul at Sytner derby was the first to reply a quick viewing and the deal I wanted all done with great results . The cars great and the service to supply was spot on and a trouble free experience
2024年8月23日
自発的なレビュー
Sytner Group - Derby Audi からの回答
Thank you for taking the time to leave such a positive review, Phil. We are delighted to hear that you had a great experience with Paul at Sytner Derby. Our team works hard to provide excellent service and we are glad that we were able to find the perfect car for you. We hope you continue to enjoy your new Audi and we look forward to welcoming you back in the future. Thank you for choosing Derby Audi.
Came to look at an Audi a1 and Paul was…
Came to look at an Audi a1 and Paul was absolutely amazing made me feel welcome and was so pleasant and polite. Went out of his way to make sure everything was perfect for me I will be returning thank you for making my experience so pleasant and easy.
2024年8月29日
自発的なレビュー
Sytner Group - Derby Audi からの回答
Thank you for taking the time to leave such a positive review, Chan. We are delighted to hear that Paul provided you with exceptional service during your visit to Derby Audi. Our team always strives to make our customers feel welcome and ensure a smooth and enjoyable experience. We look forward to welcoming you back and assisting you with any future car needs. Thank you for choosing Derby Audi.
Bayley Millington at Derby Audi
Bayley Millington at Derby Audi is an absolute superstar. On Saturday 17/8/24 I collected my new Q2 black edition. Bayley went above and beyond to make this happen. He's knowledgeable, helpful, friendly and very hardworking. He kept me updated from the start and ensured everything went to plan. 4 days later he is still checking in and answering any questions I have. If you're looking to buy a new Audi, Bayley is the man to call. I'd happily deal with Bayley in the future and can't recommend him enough. ⭐️⭐️⭐️⭐️⭐️
2024年8月17日
自発的なレビュー
Sytner Group - Derby Audi からの回答
Thank you for your glowing review, Victoria! We are thrilled to hear that Bayley provided you with exceptional service during your recent visit to Derby Audi. It's wonderful to know that he went above and beyond to ensure your new Q2 black edition was delivered smoothly. We will be sure to pass along your kind words to Bayley and we look forward to working with you again in the future. Thank you for choosing Derby Audi and for recommending Bayley to others. ⭐️⭐️⭐️⭐️⭐️
Derby Audi
Today we collected our RS3 which is outstanding! Cannot thank Joel & Bayley enough for the smooth transition and all the time and effort spent with us to ensure we were making the correct decision for us.
Couldn’t recommend highly enough.
2024年8月20日
自発的なレビュー
Sytner Group - Derby Audi からの回答
Thank you for your glowing review, Charlie! We are thrilled to hear that you had a smooth and enjoyable experience with our team at Derby Audi. It's always our goal to ensure that our customers are making the best decision for themselves, and we're glad that Joel and Bayley were able to assist you in finding the perfect RS3. We truly appreciate your recommendation and look forward to serving you again in the future. Enjoy your new car!
Paul has been fantastic all the way…
Paul has been fantastic all the way through this transition to my new vehicle, communication has been good.
2024年8月19日
自発的なレビュー
Sytner Group - Derby Audi からの回答
Thank you for your glowing review, Ronnie! We are delighted to hear that Paul provided you with excellent service during your transition to your new vehicle. Our team at Derby Audi strives to maintain good communication with our customers, and we are pleased to know that this was reflected in your experience. We appreciate your feedback and look forward to continuing to provide you with top-notch service in the future. Thank you for choosing Derby Audi.
Joel was top notch
Joel was top notch, couldn’t have asked for any more. Loving the car.
2024年8月16日
自発的なレビュー
Sytner Group - Derby Audi からの回答
Thank you for your kind words, Joshua! We are thrilled to hear that Joel provided you with top-notch service during your visit to Derby Audi. Our team strives to go above and beyond for our customers, and we are delighted to know that you are loving your new car. We appreciate your support and look forward to serving you again in the future. Enjoy your new ride!
Service Department are useless!
Sales side all good but now our A3 is nearly 1yr old & needs a service, this side off the company is a completely farce, rang derby audi but you get put through to a call centre who don't have a clue, was promised a call back as systems were down but this never materialised, after 7 phone calls i gave up & went out my way to book the service with Leicester Audi who seemed more helpful despite it being the same franchisee!
2024年8月16日
自発的なレビュー
Sytner Group - Derby Audi からの回答
Dear r j, Thank you for taking the time to leave a review for Derby Audi. We are sorry to hear about your experience with our service department. We take all feedback seriously and would like to apologize for any inconvenience caused. We would like to invite you to contact our Head of customer services , at simonfroy@sytner.co.uk. He will be more than happy to assist you with any concerns you may have regarding your A3's service. We value your business and hope to have the opportunity to make things right. Thank you for choosing Derby Audi. Sincerely, The Derby Audi Team
We were at Pride Park
We were at Pride Park , Derby ( Sytner Audi ). We were allowed time to view cars uninterrupted and then approached by Ashlee. He was chatty and knowledgeable and listened to what we were looking for . He did not try and sell us anything other than what we had expressed interest in . He was generous with his time , test drives and being able to open and view cars. In fact he was enjoyable company as well as doing his job well. We settled on an A1. Chris then took us through the paperwork - he was efficient and polite . We picked up the car the next day at the appointed time - Ash had ensured it was in pristine condition - he was accompanied by Elly going through the sales process - she patiently uploaded the Audi app , lending me a charger in the process. Overall a fun and rewarding experience - thankyou
2024年8月8日
自発的なレビュー
Sytner Group - Derby Audi からの回答
Thank you for your glowing review Virginia! We are delighted to hear that you had a positive experience at our Derby Audi dealership. Our team takes pride in providing excellent customer service and we are glad that Ashlee, Chris, and Elly were able to assist you in finding your perfect A1. We hope you enjoy your new car and we look forward to seeing you again in the future. Thank you for choosing Derby Audi.
Really good customer service
Really good customer service. Paul went above and beyond to ensure that I could view the car and answered all questions. He was friendly and personable. The buying process was efficient and I was impressed with the price offered for part exchange of my car. I would recommend this garage to anyone looking to buy a new car!
2024年8月10日
自発的なレビュー
Sytner Group - Derby Audi からの回答
Thank you for your positive review Liz. We are delighted to hear that you had a great experience at Derby Audi. Our team takes pride in providing excellent customer service and we are glad that Paul went above and beyond to assist you. We are also pleased that you found our buying process efficient and were happy with the price offered for your part exchange. Thank you for recommending us to others. We hope you enjoy your new car!
Excellent buying experience
Just bought an A4 from Sytner Audi and I have to say it was a very polished customer experience. The car itself was 2 years old but I felt like I was buying brand new from the way I was treated. The very minor scuffs on the car were completely removed as promised, and the finance and drive away insurance paperwork were all handled efficiently and smoothly. Special thanks to Paul for arranging a test drive from my home so as to check whether it would get on to the drive. I would certainly recommend this dealership, a very friendly, efficient and professional buying experience.
2024年8月7日
自発的なレビュー
Sytner Group - Derby Audi からの回答
Thank you for your glowing review Stephen. We are delighted to hear that you had a polished customer experience at Derby Audi. Our team takes great pride in providing top-notch service to all of our customers, whether they are purchasing a brand new car or a pre-owned one. We are glad that you were impressed with the condition of your A4 and the efficiency of our finance and insurance processes. We will be sure to pass along your kind words to Paul and the rest of our team. Thank you for recommending us, and we hope to see you again in the future.
Excellent service from start to finish!
Loved the personal welcome and being allocated to a member of the team. Reception staff were very friendly as well.
2024年8月1日
Sytner Group - Derby Audi からの回答
Thank you for your kind words Kathryn. We are delighted to hear that you enjoyed your experience at Derby Audi. Our team takes great pride in providing a personal and welcoming service to all of our customers. We will be sure to pass along your compliments to our reception staff. We hope to see you again soon for all of your Audi needs. Thank you for choosing Derby Audi.
New vehicle
Great experience everything went smooth
Richard Horobin & Paul Philips a great amount of knowledge on the vehicle being sold
2024年8月5日
自発的なレビュー
Sytner Group - Derby Audi からの回答
Thank you for your positive review MR S THORNHILL. We are delighted to hear that you had a great experience at Derby Audi and that everything went smoothly. Our team, especially Richard Horobin and Paul Philips, take pride in their extensive knowledge of the vehicles we sell. We are committed to providing our customers with the best service and we are glad to know that we have met your expectations. Thank you for choosing Derby Audi and we look forward to serving you again in the future.
Excellent service
Excellent service. Johal was excellent, helpful and knowledgable. Chris was great with finance advice. All in all a great experience and so glad I have gone back to an Audi dealership. I absolutely love my new car.
2024年7月30日
Sytner Group - Derby Audi からの回答
Thank you for your glowing review Kate! We are delighted to hear that you had an excellent experience at Derby Audi. Our team, especially Johal and Chris, are dedicated to providing helpful and knowledgeable service to our customers. We are thrilled that you love your new Audi and we are grateful for your decision to return to our dealership. Thank you for choosing Derby Audi and we look forward to serving you again in the future.
Audi S3 purchase with distance…
Purchased an Audi S3 using distance buying. Great experience all round, car better than I could imagine. Special thanks to sales executive Billy Thompson who ensured I was looked after throughout the ultra smooth handover.
2024年7月26日
自発的なレビュー
Sytner Group - Derby Audi からの回答
Thank you for your glowing review Brian! We are thrilled to hear that you had a great experience purchasing your Audi S3 from us. Our team at Derby Audi takes pride in providing exceptional service to our customers, and we are delighted that Billy Thompson went above and beyond to ensure a smooth handover for you. We hope you enjoy your new car and look forward to serving you again in the future.
Outstanding customer service
I am fleet manager looking after 75 leased cars and booked an Audi A3 Sportback in for some repairs and service items with Audi Derby. Gareth in the bodyshop department was outstanding right from first communication and has kept me up to date throughout the process and accommodated our requests perfectly
2024年8月1日
自発的なレビュー
Sytner Group - Derby Audi からの回答
Thank you for your positive review, Samantha. We are delighted to hear that you had a great experience with our bodyshop department at Audi Derby. Our team takes pride in providing excellent service and keeping our customers informed throughout the process. We are happy to have accommodated your requests and we look forward to continuing to provide top-notch service for your fleet in the future. Thank you for choosing Audi Derby.
the staff were all fantastic most…
the staff were all fantastic most helpful very friendly excelent service from start to finish explained everything in detail and taken time with me and sorted everything out for me
I would like to express my gratitude to James Turnbull and Bailey Millington thank you so much for all your help
2024年7月31日
Sytner Group - Derby Audi からの回答
Thank you for your kind words, Mr Baker. We are delighted to hear that our staff provided you with excellent service and took the time to explain everything in detail. We will pass on your thanks to James Turnbull and Bailey Millington.
Paul dealt with us and was fantastic
Paul dealt with us and was fantastic, from start to finish. The whole process was very stress free and we would definitely be a returning customer.
2024年7月30日
自発的なレビュー
Sytner Group - Derby Audi からの回答
Thank you for taking the time to leave such a positive review, Lisa. We are delighted to hear that Paul provided you with excellent service throughout your experience with Derby Audi. Our team strives to make the car buying process as stress-free as possible, and we are thrilled to know that we have succeeded in your case. We look forward to welcoming you back as a returning customer in the future. Thank you for choosing Derby Audi.
Pretend to value customers until a sale is made
Further update: Received a call from the Sytner dealership, never received a touch up pen again despite the reply on this review. Still having ongoing issues with the car that have been mis-diagnosed several times and one 'fix' made the problem temporarily worse. Still no known fix for one of the problems with the car.
Updated to reflect a realistic review after buying a car from Sytner Audi (Derby). Everything was excellent up to purchasing the car, team were very useful. After they had made the sale the service fell very short. Requested a touch up pen for the vehicle after finding some scratches that weren’t seen on collection. Told on 4 or 5 different occasions that it was being sent, to never receive it, so gave up. Something very small but enough to ruin what started off great. Just an example of another dealership happy to appear like they’ll go to a lot of effort to help, to only do the opposite once the sale is done. Very disappointing.
Also would not recommend buying an “approved used” Audi etron. Had numerous problems in the first year of ownership for such an expensive car, one of which was fixed to only start breaking again 6 months later. The cost to maintain the car outside of any warranty will be very high, and the effort to get problems fixed that are clearly covered by the approved used warranty is far more than it should be. Last Audi, buy a Skoda instead if you want value and quality for your money.
2024年7月27日
自発的なレビュー
Sytner Group - Derby Audi からの回答
Dear Christian - Thank you for taking the time to share your experience with us. We are sorry to hear that you did not receive the touch up pen, I will look into the matter and give you a call. I can see that the car has not been back to Derby Audi since collection, if you require issues to be looked at I am more than happy to get the car booked in to Derby Audi. I will call you shortly to discuss further. Thank you for your continued support
Good communication and efficient service
2024年7月26日
Sytner Group - Derby Audi からの回答
Thank you for your positive review, Chris! We are glad to hear that you had a good experience with our communication and service. We strive to provide efficient and effective service to all of our customers. We appreciate your feedback and hope to see you again at Derby Audi.
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。