James was super helpful with the entire process, he answered all my silly questions and made the experience easy and smooth to go through. I really enjoyed collecting my car also he drove it out of th... もっと見る
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レビュアーのコメントを見てみましょう
I've always been very impressed with the Audi personel at Derby Audi. Very polite and helpful kept me updated on my car's service & mot. They loaned me a beautiful hire car . I'm deciding wethe... もっと見る
The whole ordering process was very well managed by Bayley, who unfortunately was unavailable on collection day. However, Ethan did an excellent job in handing over the vehicle.and ensuring we were fa... もっと見る
Staff are all lovely but I find the fact that the service advisors are in an office and not front facing poor. I know most dealerships are doing this (BMW) but in my opinion and many others I think it... もっと見る
企業が回答しました
企業情報
当該企業による記述
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
連絡先
Royal Scot Road,Pride Park, DE24 8AJ, Derby, 英国
- 01332 546800
4.4
優良
996件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Going the extra mile
Many thanks to Paul for excellent customer care with the Q5 we've just purchased. Kept us in touch at all times and then brought the car to a dealer near to us. Once again - many thanks to Paul. Keep smiling!
2024年12月6日
自発的なレビュー
Sytner Group - Derby Audi からの回答
Thank you for taking the time to leave us a 5-star review. We are delighted to hear that Paul provided you with excellent customer care during your recent purchase of a Q5 at Derby Audi. It is our goal to keep our customers informed and satisfied throughout the entire process. We are glad that Paul was able to bring the car to a dealer near you, making the experience even more convenient for you. We will make sure to pass on your kind words to Paul. Thank you for choosing Derby Audi and we hope to see you again in the future.
Excellent customer service
I had the most excellent sales executive Bayley Millington, from me first speaking with him throughout the whole process he was very knowledgeable and professional and an absolute credit to Sytner, he really did look after me.
2024年12月7日
自発的なレビュー
Sytner Group - Derby Audi からの回答
We are delighted to hear that you had an excellent experience with our sales executive, Bayley Millington. It is an honour to have such knowledgeable and professional staff representing our dealership. Thank you for choosing Derby Audi.
DERBY AUDI ADVICE COST ME 4k
FOLLOWING DERBY AUDI ADVICE COST ME 4K!!!
My first Q5 auto had metatronic failure, I took it to Derby Audi where they told me if they always did the maintenance on your vehicle they will stand by them so when I brought my new Q5, I took it to them for the maintenance. The metatronic failed 3 months later again!!!!!! So I took it to Derby Audi thinking that they would they stand by it, would they heck as like!!! I was told by Audi that a car can fail at any time! This is not a Renault or a Fiat it's an Audi! The car was only 3 years old, if ur heart is set on an Audi for the love of god DO NOT BUY AN AUDI AUTOMATIC these box's have cost me £7500 in total they have serious issues with the metatronic unit inside the gearbox and when they go, they can take out your clutch packs aswell resulting in even more $$!
2024年3月3日
自発的なレビュー
Sytner Group - Derby Audi からの回答
We are sorry to hear about your negative experience with Derby Audi, Sam. We understand the frustration and inconvenience caused by the metatronic failure in your Q5. We would like to assure you that our team at Derby Audi always strives to provide the best maintenance services for our customers. However, we apologise if our advice did not meet your expectations. We would like to invite you to contact our Head of Customer Service , simonfroy@sytner.co.uk to discuss this matter further. Thank you for bringing this to our attention.
Excellent experience
Excellent experience, kept up-to-date with everything, sale was straight forward and will definitely use again. Our sales man was Paul and he made the experience great. 5*
2024年11月26日
自発的なレビュー
Sytner Group - Derby Audi からの回答
Thank you for your kind words, Sharna. We are delighted to hear that you had an excellent experience at Derby Audi. We take pride in keeping our customers informed and making the sales process straightforward. We look forward to welcoming you back in the future.
Paul has been fantastic
Paul has been fantastic. Very friendly and helpful. 5 star service from walking into Audi to driving away in my new car.
2024年11月15日
自発的なレビュー
Sytner Group - Derby Audi からの回答
Thank you for your glowing review Holly! We are delighted to hear that Paul provided you with a 5-star experience at Derby Audi. Our team takes great pride in delivering friendly and helpful service to all of our customers. We are thrilled that you were able to drive away in your new car with such a positive experience from start to finish. Thank you for choosing Derby Audi and we look forward to serving you again in the future.
Yet again Paul Phillips has done a…
Yet again Paul Phillips has done a magnificent job and found the perfect car for me. The handover process was fabulous. Audi rocks
2024年11月14日
自発的なレビュー
Sytner Group - Derby Audi からの回答
We are delighted to hear that Paul Phillips has once again provided exceptional service and helped you find the perfect car. Our team at Derby Audi takes great pride in delivering a fabulous handover process. Thank you for choosing Audi, we are honoured to have you as a satisfied customer.
Buying nearly new from Sytner Derby
I recently purchased a nearly new Audi A3 from Derby Sytner Audi. I can happily give this company 5 stars! The salesman, James Turnbull, was excellent throughout. He was very patient with my lack of technical knowledge and clearly explained everything I needed to know. The whole experience was excellent. Thank you James! Phil Kirk
2024年10月24日
自発的なレビュー
Sytner Group - Derby Audi からの回答
Thank you for your positive review, Phil. We are delighted to hear that you had an excellent experience at Derby Sytner Audi and that James Turnbull provided exceptional service. We appreciate your support and hope you enjoy your nearly new Audi A3. Thank you for choosing Derby Audi.
Every staff member I came into contact…
Every staff member I came into contact with was helpful respectful and kind. Jessica especially stood out. Her customer service was exceptional, what an asset she is.
From the gentleman who greeted me as I arrived to the young man who showed me to my vehicle at the end. Really impressed.
2024年10月31日
Sytner Group - Derby Audi からの回答
Thank you for taking the time to leave such a glowing review for Derby Audi. We are delighted to hear that our staff, particularly Jessica, provided exceptional customer service during your visit. Our team takes great pride in ensuring that every customer feels respected and valued. We will be sure to pass along your kind words to Jessica and the rest of our team. We hope to have the opportunity to welcome you back to our dealership in the future. Thank you for choosing Derby Audi.
Paul was new q4 great to deal with very…
Paul was great to deal with very helpful and friendly guy great to do business with
2024年10月30日
自発的なレビュー
Sytner Group - Derby Audi からの回答
Thank you for taking the time to leave such a positive review, Francis. We are delighted to hear that Paul provided you with excellent service and was a pleasure to do business with. Our team at Derby Audi takes great pride in providing friendly and helpful assistance to all of our customers. We appreciate your kind words and look forward to welcoming you back in the future. Thank you for choosing Derby Audi.
New Audi Q4
Fantastic experience with Audi Derby
Paul Philip's looked after us from start to finish kept us very well informed through out the whole process.
2024年10月28日
自発的なレビュー
Sytner Group - Derby Audi からの回答
Thank you for taking the time to leave such a glowing review, Mr. Steven Littlewood. We are delighted to hear that you had a fantastic experience with our team at Audi Derby. It is our goal to provide exceptional service and we are thrilled that Paul Philip's took such good care of you throughout the entire process. We appreciate your kind words and are grateful for your support. We look forward to welcoming you back to our dealership in the future. Thank you for choosing Audi Derby.
Seamless service and a credit to Derby Audi, Paul Phillips!
After recently finishing my old pcp I was looking for a new car to start pretty much asap and I can’t thank Paul enough for going above and beyond to get something sorted for me, in such short timings too. He made sure it met my needs and also communicated so well during the whole searching and buying process. He’s a credit to Derby Audi! An absolutely seamless process and for someone that worries a lot about cars, I couldn’t think of a better person to receive help and reassurance from. Legend!
2024年10月23日
自発的なレビュー
Great experience
Steph made the whole experience from start to finish faultless.
Steph went above and beyond! Thank you
2024年10月18日
自発的なレビュー
Sytner Group - Derby Audi からの回答
Thank you for your glowing review Claire. We are delighted to hear that Steph provided you with a faultless experience at Derby Audi. Our team always strives to go above and beyond for our customers, and it's wonderful to hear that Steph did just that. We will be sure to pass along your kind words to her. Thank you for choosing Derby Audi, and we hope to see you again in the future.
Paul kept me up to date all the way…
Paul kept me up to date all the way though and very helpful , outstanding customer service care wouldn’t go anywhere else
2024年10月18日
自発的なレビュー
Sytner Group - Derby Audi からの回答
Thank you for your glowing review Anita! We are delighted to hear that Paul provided you with exceptional customer service and kept you informed throughout your experience at Derby Audi. We take great pride in our commitment to providing outstanding care to our customers and we are honoured that you choose to do business with us. We appreciate your loyalty and look forward to serving you again in the future. Thank you for choosing Derby Audi.
Great customer service
Paul Phillips was fantastic, and I loved the reveal of car. I was well looked after and relaxed atmosphere. Everything explained and set up.
2024年10月16日
自発的なレビュー
Sytner Group - Derby Audi からの回答
Thank you for your glowing 5-star review Sally! We are delighted to hear that Paul Phillips provided you with fantastic service and that you enjoyed the reveal of your new car. Our team at Derby Audi takes great pride in creating a relaxed atmosphere for our customers and ensuring that everything is explained and set up to your satisfaction. We appreciate your kind words and look forward to welcoming you back in the future. Thank you for choosing Derby Audi.
Great service
Paul Phillips very helpful and kind, will be coming back definitely!
2024年10月16日
自発的なレビュー
Sytner Group - Derby Audi からの回答
Thank you for your kind words Jess. We are delighted to hear that Paul Phillips provided you with helpful and attentive service during your visit to Derby Audi. Our team takes great pride in providing exceptional customer service, and we are thrilled to know that you will be returning to us in the future. We appreciate your support and look forward to welcoming you back to our dealership. Thank you for choosing Derby Audi.
My first and last Audi car!!
My first and last Audi car!!!
My Audi had an issue with the coolant.
My Audi car was 18 months old with 12,000 miles.
I did not buy the car from Derby Audi, but when I contacted them about the first coolant warning light, Derby Audi told me that any problems with the car needed to be investigated by an Audi dealership to maintain the warranty.
I live in Derby, and therefore Derby Audi was my nearest dealership.
Audi assist were called out 3 times for the coolant warning lights, 2 times it was towed into Derby Audi, and 4 times the coolant level was topped up by Audi Assist and Audi Derby.
Derby Audi could not find the problem and every time let me drive away with the problem not resolved.
Only after the 3rd episode of not resolving the problem, Derby Audi decided that they would book my car in and strip the engine to investigate the ongoing coolant problem.
My husband had highlighted to the mechanical team that the coolant was a closed system and that as a leak had not been identified (despite the numerous coolant top ups performed) then the only other place the coolant could be going was into the engine - he was told that this was not the case!!!!
After the 3rd investigation and before the date arrived for the car to go in for the 4th investigation the car suffered a catastrophic event - the head gasket blew, and other related damage was caused!!!
As the car was only 18 months old, the warranty was still valid. Audi UK were involved in investigating the catastrophic event and it took 5 weeks to repair all the damage to my car at Derby Audi.
Audi UK or Audi Derby never acknowledged that this was a distressing situation, or apologised for what had happened to my car. This was a highly unusual event for a car of its age and milage, I was told that in 14 years of the dealership, they had not seen anything like this before!
The customer service manager was arrogant and rude.
I reported instantly to Derby Audi or Audi Assist when the warning lights came on and as a customer there was nothing more that I could have done.
However due to the cars age, the cars mileage, and the 3rd time reporting the same issue with the car, and being towed into the dealership for investigation, I do not think the dealership should have let my car out of the workshop until they had fully striped my car to resolve the problem.
Due to the overall arrogant treatment we received from the Derby Audi dealership and our loss of confidence in the car, we sold the car to Derby Audi.
Never will I step into that dealership again.
I would like to praise Hannah for all of her efforts. Hannahs customer service was 5🌟
2024年5月28日
自発的なレビュー
Sytner Group - Derby Audi からの回答
Dear Helen Hettmann, Thank you for taking the time to share your experience with Derby Audi. We are deeply sorry to hear about the issues you faced with your Audi car and the unsatisfactory service you received from our dealership. We understand how frustrating it must have been for you to have your car towed in multiple times and still not have the issue resolved. We apologise for any inconvenience this may have caused you. It is our responsibility to ensure that our customers receive the best service and we regret that we were not able to meet your expectations. We are also disappointed to hear about the lack of empathy and professionalism displayed by our customer service manager. This is not the level of service we strive to provide and we will address this matter with our team. On a positive note, we are glad to hear that Hannah's customer service was exceptional. We will make sure to pass on your kind words to her. We value your feedback and will use it to improve our services. We hope to have the opportunity to regain your trust in the future. Thank you for bringing this matter to our attention. Sincerely, Derby Audi Team
Sytner Group - Derby Audi からの回答
Thank you for taking the time to leave us a 4-star review, Nyoka. We are glad to hear that you appreciated our video service for pointing out any faults. Our team at Derby Audi strives to provide our customers with the best experience possible, and we are happy to know that we were able to meet your expectations. We hope to see you again soon for any of your automotive needs. Thank you for choosing Derby Audi.
Sytner Group - Derby Audi からの回答
Thank you so much for your kind words, pokzulol! We are thrilled to hear that you had a brilliant experience at Derby Audi. Our team takes great pride in providing excellent service and creating a welcoming atmosphere for our customers. We look forward to seeing you again in the future and continuing to exceed your expectations. Thank you for choosing Derby Audi and for taking the time to leave us a 5-star review. Have a wonderful day!
Perfect - Thank you
Paul Phillips at Derby Audi provided excellent service - he sourced the exact car I asked for, kept me fully informed throughout the search and topped it all off by creating the perfect experience when it came to collecting it. Changing my car this time was quite emotional for personal reasons and Derby Audi and Paul managed it perfectly. Thank you.
2024年9月27日
自発的なレビュー
Sytner Group - Derby Audi からの回答
Thank you for your kind words, Nicola. We are delighted to hear that Paul provided you with excellent service and made your car buying experience a memorable one. Our team at Derby Audi takes great pride in sourcing the perfect car for our customers and ensuring they are fully informed throughout the process. We are glad that we could make this emotional change a smooth and positive one for you. Thank you for choosing Derby Audi and we hope you enjoy your new car.
Audi A3 - Joel
I recently collected my Audi A3 black edition and had a great service from Joel.
Excellent service and we were looked after by Joel from walking in the showroom to the sale being completed. Love the car!
2024年9月28日
自発的なレビュー
Sytner Group - Derby Audi からの回答
Thank you for your positive review, Hayley. We are delighted to hear that you had a great experience at Derby Audi and that Joel provided you with excellent service. We strive to ensure that our customers are well taken care of from the moment they step into our showroom until the sale is completed. We are thrilled that you love your new Audi A3 black edition and we look forward to serving you again in the future. Thank you for choosing Derby Audi.
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