From my initial enquiry to the actual purchase of the vehicle everything went smoothly and met our expectations. Pritesh was very helpful in explaining all of the cars features and changing over our... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
I had booked my service in with Audi, I was greeted with a warm welcome and was introduced to Riyaz, a walk smile and a fantastic attitude, Advised me on the process of the service gave me a reali... もっと見る
Oil change, brake fluid and pollen filter service completed under a service plan - four hour slot booked. Free health check video was provided which was comprehensive and very clearly explained by th... もっと見る
企業が回答しました
Kacper made the whole process of buying the car I wanted straighforward and easy. Too many times these days you either experience a hard sell or apparent apathy and it was a pleasant experience to dea... もっと見る
企業が回答しました
企業情報
当該企業による記述
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
連絡先
212 Narborough Road South, LE3 2LD, Braunstone, 英国
- 0116 242 1300
4.2
ほぼ満足
891件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Buyer beware
Buyer beware, we purchased a brand new A1 from leicester and the garage failed to clear the settlement on the old car, resulting in a default notice - didnt bother to contact us and only sorted once I chased them - DO NOT use the leicester garage if you value your credit rating - they are very quick to sell the car but give little care or attention to the after care or administration
2025年9月27日
自発的なレビュー
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
Really efficient and smooth service…
Really efficient and smooth service from Gurdeep S, he was ready for the appointment and was friendly, clear and informative. The whole process was clear and transparent and the experience overall was 5 stars. Looking forward to the arrival of our new car!
2025年10月11日
自発的なレビュー
Sytner Group - Leicester Audi からの回答
Thank you for taking the time to leave us a 5-star review, IH. We are delighted to hear that you had a smooth and efficient experience with Gurdeep S at Leicester Audi. Our team takes pride in providing friendly, clear, and informative service to our customers. We are glad that you found the process to be transparent and that you are looking forward to the arrival of your new car. We appreciate your support and look forward to serving you again in the future. Thank you for choosing Leicester Audi.
any requests that actually try to help
any requests that actually try to help
ie needed an office to work in while i wait
checked if i needed tea etc
and i needed to be out of the garage by a certain time and i wa
2025年10月3日
Sytner Group - Leicester Audi からの回答
Dear Ali, Thank you for taking the time to leave us a 5-star review for your experience at Leicester Audi. We are delighted to hear that our team went above and beyond to make your visit as comfortable as possible. It is our priority to ensure that our customers feel well taken care of during their time with us. We are glad that our team checked in on your needs and provided you with a suitable workspace. We understand the importance of time and we are happy to have accommodated your request to be out of the garage by a certain time. We hope to see you again soon at Leicester Audi. Best regards, The Leicester Audi Team
Sytner Group - Leicester Audi からの回答
Thank you for your glowing 5-star review, Rosanne! We are delighted to hear that you had an excellent experience with our customer service and workshop. Our team takes great pride in providing top-notch service to all of our valued customers. We are committed to delivering the highest quality work and ensuring your satisfaction. It is an honour to have earned your trust and we look forward to serving you again in the future. Thank you for choosing Leicester Audi.
I had an outstanding experience with…
I had an outstanding experience with Hakim at Audi. From start to finish, he was professional, knowledgeable, and genuinely helpful. He took the time to explain everything clearly, kept me updated throughout the process, and made sure I was completely satisfied before leaving. It’s rare to find someone who truly goes above and beyond for their customers, but Hakim definitely does. Highly recommend asking for him if you want top-notch service and a smooth experience at Audi!
2025年10月10日
自発的なレビュー
Sytner Group - Leicester Audi からの回答
Thank you for your kind words, Marian. We are delighted to hear that you had an exceptional experience with Hakim at Leicester Audi. It is our aim to provide our customers with professional and knowledgeable service, and we are glad that Hakim was able to exceed your expectations. We will be sure to pass on your compliments to him. Thank you for recommending him to others. We hope to see you again soon at Audi.
Sytner Group - Leicester Audi からの回答
Thank you for your fantastic review, Helen! We are delighted to hear that you had a great experience at Leicester Audi. Our team takes great pride in providing top-notch service to all our customers. We are glad that you were able to experience this first-hand. We strive to ensure that every visit to our dealership is a positive one, and we are thrilled that we were able to meet your expectations. Thank you for choosing Leicester Audi, and we hope to see you again soon.
Excellent service!
Nas and the whole team provided an excellent service from start to finish! Thank you!
2025年9月30日
Sytner Group - Leicester Audi からの回答
Thank you for your kind words, Miss Lakhani. We are delighted to hear that Nas and our team provided you with excellent service throughout your experience at Leicester Audi. It is our honour to ensure that our customers receive top-notch service from start to finish. We appreciate your feedback and look forward to continuing to provide you with exceptional service in the future. Thank you for choosing Leicester Audi.
Friendly efficient service
2025年9月30日
Sytner Group - Leicester Audi からの回答
Thank you for taking the time to leave us a 5-star review, J W H! We are delighted to hear that you had a positive experience at Leicester Audi. Our team takes great pride in providing friendly and efficient service to all of our customers. We are glad that we were able to meet your expectations and make your visit a pleasant one. We appreciate your support and look forward to welcoming you back in the future. Thank you for choosing Leicester Audi.
The best salesman
Hakim Boutrab has been extremely helpful and guided us through this car purchase with ease. thank you Hakim!
2025年9月29日
自発的なレビュー
Sytner Group - Leicester Audi からの回答
We are delighted to hear that Hakim Boutrab provided you with exceptional service during your car purchase at Leicester Audi. It is our goal to make the car buying process as smooth and stress-free as possible, and we are glad that Hakim was able to guide you through it with ease. We will be sure to pass along your kind words to Hakim and the rest of our team. Thank you for choosing Leicester Audi and we hope you enjoy your new car.
Hakim Boutrab was the best salesman out…
Hakim Boutrab was the best salesman out of all the Audi dealerships locally, we travelled to Leicester from Newark instead of Lincoln because he kept regular contact with us, answered all our questions, sent videos etc., he sold us the car, other salesmen didn’t seem to be bothered, whereas Hakim was
2025年9月27日
自発的なレビュー
Sytner Group - Leicester Audi からの回答
Thank you for your kind words, Jackie. We are delighted to hear that Hakim provided you with exceptional service during your visit to Leicester Audi. Our team takes great pride in ensuring that our customers receive the best possible experience, and it is wonderful to hear that Hakim's efforts stood out to you. We will be sure to pass on your compliments to him. Thank you for choosing Leicester Audi, and we hope to see you again in the future.
Hakim Boutrab was excellent
Hakim Boutrab was excellent
Found the car we wanted and sorted all the
Paperwork and set up all the computer on the car I am very happy with the service
Very professional
2025年9月27日
自発的なレビュー
Sytner Group - Leicester Audi からの回答
Thank you for your glowing review of Leicester Audi, we are delighted to hear that you had a positive experience with us. We take great pride in providing excellent service to our customers and we are pleased to hear that Hakim Boutrab was able to assist you in finding the perfect car and handling all the necessary paperwork. Our team strives to be professional and efficient, and we are glad that this was reflected in your experience. Thank you for choosing Leicester Audi, we hope to see you again in the future.
Hakim Boutrab and Rob Clarke were…
Hakim Boutrab and Rob Clarke were outstanding in making the whole process a completely pleasant, professional and seamless experience. Would be happy to recommend them and extremely happy with the way I have been treated throughout. Both are an exceptional asset to your company.
2025年9月26日
自発的なレビュー
Sytner Group - Leicester Audi からの回答
Thank you for your kind words, Stefan. We are delighted to hear that Hakim Boutrab and Rob Clarke provided you with exceptional service during your visit to Leicester Audi. We take great pride in our team and are pleased to know that they made your experience pleasant, professional, and seamless. We will be sure to pass along your compliments to them. Thank you for recommending us and for choosing Leicester Audi. We look forward to serving you again in the future.
Sytner Group - Leicester Audi からの回答
Thank you for your kind words, Jamie. We are delighted to hear that you had a great experience with Hakim and Jason at Leicester Audi. Our team strives to provide a seamless and hassle-free experience for our customers, and we are glad that we were able to achieve that for you. We appreciate your support and look forward to welcoming you back in the future. Thank you for choosing Leicester Audi, where we honour our commitment to excellence in customer service.
Very pleased with the team at Leicester…
Very pleased with the team at Leicester Audi. They took good care of my car!
2025年9月23日
Sytner Group - Leicester Audi からの回答
Thank you for your kind words, Katerina. We are delighted to hear that you had a positive experience with our team at Leicester Audi. It is our top priority to take good care of our customers and their vehicles. We are glad that we were able to meet your expectations and provide you with excellent service. We appreciate your support and look forward to serving you again in the future. Thank you for choosing Leicester Audi.
Sytner Group - Leicester Audi からの回答
Thank you for taking the time to leave us a review, Ms Collins. We are delighted to hear that you had a positive experience at Leicester Audi. Our team takes great pride in providing friendly and efficient service to our customers. We understand the importance of timely delivery and we are glad to hear that you received your car back on time. We appreciate your support and look forward to welcoming you back in the future. Thank you for choosing Leicester Audi.
Good service
2025年9月11日
Sytner Group - Leicester Audi からの回答
Thank you for taking the time to leave us a 5-star review, Mrs Bonnin-Ward. We are delighted to hear that you received good service at Leicester Audi. Our team takes great pride in providing our customers with a positive experience, and we are glad to know that we met your expectations. We appreciate your support and look forward to welcoming you back in the future. Thank you for choosing Leicester Audi.
Trade
As a trade plate driver I regularly come here and its always quick and easy. Always welcomed with a smile from fern at the front desk.
Very friendly staff
2025年9月9日
自発的なレビュー
Sytner Group - Leicester Audi からの回答
Thank you for taking the time to leave us a 5-star review for Leicester Audi. We are delighted to hear that your visits to our dealership as a trade plate driver have been quick and easy. Our team takes great pride in providing efficient and friendly service to all our customers. We are especially pleased to hear that Fern at the front desk always welcomes you with a smile. We will be sure to pass on your kind words to our staff. Thank you for choosing Leicester Audi.
Fantastic Service and Support from Riyaz and Harkumal!
Brought my Audi Q3 in for its MOT and just wanted to say how genuinely helpful both Riyaz and Harkumal were throughout the whole process.
From the start, they were friendly, approachable, and clearly knew what they were doing. Riyaz walked me through everything and made sure I understood what was happening, which I really appreciated — no rushing, just clear and honest communication. Harkumal was equally great, keeping everything running smoothly, Kept in touch to provide update and also making sure the car was taken care of properly.
It’s rare to come across people who are not only professional but also take the time to make sure you feel looked after as a customer. The whole experience was stress-free, and I left feeling confident that my car was in good hands.
Big thanks to both of them — I’ll definitely be back, and won’t hesitate to recommend them to others.
2025年9月9日
Sytner Group - Leicester Audi からの回答
Thank you for taking the time to leave such a positive review for Leicester Audi. We are delighted to hear that Riyaz and Harkumal provided you with exceptional service during your recent MOT appointment. Our team takes great pride in ensuring our customers feel valued and well-informed throughout the process. It's wonderful to know that you left feeling confident in the care of your car. We appreciate your recommendation and look forward to welcoming you back in the future. Thank you for choosing Leicester Audi.
Sold my daughter a car with faults …
Sold my daughter a car with faults keep phoning the sales manager. Nobody gets back to her
All they do is make excuses keep away from this company
2025年9月10日
自発的なレビュー
Sytner Group - Leicester Audi からの回答
We are sorry to hear about your daughter's experience with our dealership. We take customer satisfaction very seriously and we apologise for any inconvenience caused. We would like to invite you to contact our Head of Business, Andrew Whelpton, at andrewwhelpton@sytner.co.uk to discuss this matter further. We assure you that we will do our best to address any issues and provide a satisfactory resolution. Thank you for bringing this to our attention and we hope to have the opportunity to make things right.
I had a fantastic experience
I had a fantastic experience, was updated throughout, I had a lovely person Abi as my service advisor pleasant all round
2025年9月9日
Sytner Group - Leicester Audi からの回答
Thank you for your glowing 5-star review, Suzz Elizabeth! We are delighted to hear that you had a fantastic experience at Leicester Audi. Our team takes great pride in providing excellent service and we are thrilled that Abi, your service advisor, was able to make your visit even more pleasant. We appreciate your kind words and look forward to welcoming you back for all your future automotive needs. Thank you for choosing Leicester Audi and for honouring us with your positive feedback.
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