Sytner Group - Maranello Maserati Ascot レビュー 

130
TrustScore 5段階評価の4.5

4.4

High Street, SL5 7HP Ascot, Berkshire, GB


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5つ星のうち1の評価

I Don't understand the fuss they are trying to achieve maranello maserati service department in egham ANANTHONY CLARK need to learn how to speak to customer without interrupting & listen rothe... もっと見る

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5つ星のうち5の評価

Great service excellent experience from start to finish! I recently purchased my car and couldn’t be happier with the whole experience. Lisa in Sales was absolutely brilliant — very attentive, he... もっと見る

企業が回答しました

5つ星のうち5の評価

We bought a used Maserati Levante and the experience was first class. From our initial meeting with Lisa Jackson, the whole process was a pleasure. We were treated so well and the service was impecc... もっと見る

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5つ星のうち5の評価

I purchased my 3rd Maserati yesterday from Lisa Jackson and Paul Eaton at Maserati Ascot. Lisa Jackson has sold all of the cars to me, a Levante and now a second Grecale. Buying a car from Lisa is... もっと見る

企業が回答しました


企業情報

  1. カーディーラー
  2. 中古車ディーラー

当該企業による記述

In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.


連絡先

4.4

優良

TrustScore 5段階評価の4.5

130件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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4.4

すべてのレビュー

(130)

過去12か月のレビュー数: 12,618

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5つ星のうち5の評価

Great service excellent

Great service excellent experience from start to finish!

I recently purchased my car and couldn’t be happier with the whole experience. Lisa in Sales was absolutely brilliant — very attentive, helpful and professional throughout the entire process. She kept me updated, answered all my questions and made everything straightforward and stress free.

I’m delighted with the car and would have no hesitation in recommending the dealership.

2026年8月8日
自発的なレビュー
Sytner Group - Maranello Maserati Ascot ロゴ

Sytner Group - Maranello Maserati Ascot からの回答

Morning Rob, thank you for your 5 star rating and super comments, we are very grateful. Regards Howard

5つ星のうち1の評価

I Don't understand the fuss they are…

I Don't understand the fuss they are trying to achieve maranello maserati service department in egham
ANANTHONY CLARK need to learn how to speak to customer without interrupting & listen rother then talking over them
In the past Maranello Maserati dealer drove my maserati over 57 miles without my concern or permission and said ROAD TEST and That why I did put complain & now he saying does not want my car in his service department
Unacceptable behaviour

Following on your response to my review I have emailed you Howard Rose with facts but no response till date
Im surprised how you are unaware of this situation.

2026年7月18日
自発的なレビュー
Sytner Group - Maranello Maserati Ascot ロゴ

Sytner Group - Maranello Maserati Ascot からの回答

Dear Mohammed, you have now left the same feedback probably 25 times on the same subject. We have reported your numerous responses to the appropriate companies. As I have said before, having worked here for many years my team do not want you to return to the business, that has never happened in my time, I have to support the team. Please stop. Regards Howard

5つ星のうち5の評価

I purchased my 3rd Maserati yesterday…

I purchased my 3rd Maserati yesterday from
Lisa Jackson and Paul Eaton at Maserati Ascot.
Lisa Jackson has sold all of the cars to me, a Levante and now a second Grecale. Buying a car from Lisa is a totally enjoyable and unpressured experience while in a beautiful showroom with a welcoming and relaxed atmosphere. My wife and I have experienced purchasing New Alfas, Jaguars, Porsches and Mercedes….. this is the best.

2025年12月18日
自発的なレビュー
Sytner Group - Maranello Maserati Ascot ロゴ

Sytner Group - Maranello Maserati Ascot からの回答

Dear Chris, Thank you for taking the time to leave a great review and for choosing Maserati Ascot for your third Maserati purchase. It’s wonderful to hear that Lisa and Paul provided such a welcoming and unpressured experience. We are truly honoured to be part of your motoring journey alongside such prestigious brands. Your continued trust means a great deal to us, and we hope you and your wife enjoy every moment with your new Grecale. Kind Regards, Team Maserati Ascot

5つ星のうち5の評価

Great service

Great service, not pushy salesmen, took time to consider the best option.

2025年12月11日
自発的なレビュー
Sytner Group - Maranello Maserati Ascot ロゴ

Sytner Group - Maranello Maserati Ascot からの回答

Dear Stephen, thank you for your kind words. We are delighted to hear that you appreciated our approach and felt no pressure during your visit. We hope to see you soon! Kind Regards, Team Maserati Ascot

5つ星のうち5の評価

Extremely knowledgeable & courteous…

Extremely knowledgeable & courteous staff. Makes buying a car a pleasant social experience, like living in ones own infomercial.

2025年11月1日
Sytner Group - Maranello Maserati Ascot ロゴ

Sytner Group - Maranello Maserati Ascot からの回答

Dear Mr Dinardo, Thank you for your 5 star review and comments about our team. Kind Regards, Paul Eaton - Sales Manager

5つ星のうち5の評価

Maserati Ascot

Adrian, Neil and the team at Ascot again provided a first class and friendly experience. They are always proactive and a real pleasure to deal with. They are a credit to Sytner. Thank you to Adrian and the team.

2025年9月18日
Sytner Group - Maranello Maserati Ascot ロゴ

Sytner Group - Maranello Maserati Ascot からの回答

Dear Mr Gilfellon, Thank you for your 5 star review and comments about our team. Kind Regards, Paul Eaton - Sales Manager

5つ星のうち5の評価

Nicola at Maserati Ascot was amazing…

Nicola at Maserati Ascot was amazing and so helpful and made the experience wonderful thank you Neil so much it’s been a real pleasure doing business with you again 🙏

2025年7月30日
自発的なレビュー
Sytner Group - Maranello Maserati Ascot ロゴ

Sytner Group - Maranello Maserati Ascot からの回答

Dear Mr Sturgess, Thank you for your 5 star review and comments. Kind Regards Howard Rose Managing Director

5つ星のうち5の評価

this is my 3rd car purchased from Lisa…

this is my 3rd car purchased from Lisa and always keeps it simple and straight forward
thanks Lisa

2025年7月17日
Sytner Group - Maranello Maserati Ascot ロゴ

Sytner Group - Maranello Maserati Ascot からの回答

Thank you Graham for your 5 star rating and kind comments. I know Lisa would be first to say it is a team effort but I will certainly thank Lisa. Regards Howard Managing Director - Maranello

5つ星のうち5の評価

An excellent end to end sales process

The team listened to what I was looking to do and that the financials had to work as well. They came back with a proposal that worked for everyone and from then on the process was effortless and a joy. I only went into the showroom originally for an ice cream!

2025年7月3日
Sytner Group - Maranello Maserati Ascot ロゴ

Sytner Group - Maranello Maserati Ascot からの回答

Morning JM, thank you for your 5 star rating and efficient comments, that all sound good thank you. Regards Howard

5つ星のうち5の評価

Excellent experience from first contact…

Excellent experience from first contact until vehicle delivery. Paul, Lisa and the team at Maserati Ascot gave us a first class service! They were courteous, responsive and helpful throughout the purchase process.

2025年7月1日
Sytner Group - Maranello Maserati Ascot ロゴ

Sytner Group - Maranello Maserati Ascot からの回答

Dear Justin, Thank you for taking the time to leave such great feedback! Paul, Lisa and the team will really appreciate your comments! We look forward to seeing you again soon, if we can help with anything in the meantime please do not hesitate to call. Kind Regards Team Maserati Ascot

5つ星のうち5の評価

Maserati Ascot, front runner

The staff were very professional and friendly. The showroom is well laid out and decor to a very high standard. Purchase car was well prepared/presented and cost was very competitive.
I would recommend Maserati Ascot to anyone.

2025年3月7日
Sytner Group - Maranello Maserati Ascot ロゴ

Sytner Group - Maranello Maserati Ascot からの回答

Dear Mr Brims, Thank you for your 5 star review and comments. Kind Regards Team Maserati Ascot

5つ星のうち5の評価

Buying our Grecale @ Maserati Ascot

Lisa, supported by Neil, was extremely personable, taking a lot of interest in us and our requirements to provide us with a Grecale that met our exacting standards.
We can’t thank them enough for their patience and dedication, in getting us to a satisfactory conclusion. Thoroughly recommend the dealership for its relaxed approach to customers, along with great coffee!

2025年5月6日
Sytner Group - Maranello Maserati Ascot ロゴ

Sytner Group - Maranello Maserati Ascot からの回答

Afternoon Mr W, thank you for your 5 star rating and wonderful words. I will thank Lisa, Neil and the team for a great job. Regards Howard Managing Director - Maranello

5つ星のうち5の評価

The best car dealership experience I’ve…

The best car dealership experience I’ve ever had. There is a relaxed, non-pressured pride in the Maserati brand that is epitomised by Nicola John and her colleagues Neil, Sophie and Paul. Nicola’s product knowledge and interest in the customer (me!) were outstanding. I am now the proud owner of a Granturismo Trofeo and I love it.
I’d award Nicola 6 stars if the scale allowed me!! Well done Sytner.

2025年4月22日
自発的なレビュー
Sytner Group - Maranello Maserati Ascot ロゴ

Sytner Group - Maranello Maserati Ascot からの回答

Dear Nigel, Thank you for taking the time to leave such great feedback! Nicola and the team will really appreciate your comments! We hope you enjoy your stunning new car! We look forward to seeing you again soon. Kind Regards Team Maserati Ascot

5つ星のうち5の評価

Amazing service from Ascot Maserati

Amazing service from Ascot Maserati. Lisa was brilliant and the process was very smooth.

2025年3月28日
Sytner Group - Maranello Maserati Ascot ロゴ

Sytner Group - Maranello Maserati Ascot からの回答

Dear Debbie, Thank you for your 5 star review and comments. Kind Regards Team Maserati Ascot

5つ星のうち5の評価

Superb experience from the start

Superb experience from the start: Nicola and Neil took care of me the moment I showed interest in a Ghibli for sale and I can't thank them both enough. First class; an effortless transaction and just what you would expect from Maserati Ascot.

2025年3月22日
自発的なレビュー
Sytner Group - Maranello Maserati Ascot ロゴ

Sytner Group - Maranello Maserati Ascot からの回答

Dear Chris, Thank you for your 5 star review and comments. Kind Regards Team Maserati Ascot

5つ星のうち5の評価

Adrian is a great salesman @ Maserati…

Adrian is a great salesman @ Maserati Ascot, a super friendly relaxed approach to our initial enquiry. Felt comfortable and well informed during our time there, left feeling good about our decision to buy, and all without the 'gritty' hard sell.

2025年3月1日
Sytner Group - Maranello Maserati Ascot ロゴ

Sytner Group - Maranello Maserati Ascot からの回答

Dear Claire, Thank you for your 5 star review and comments. Kind Regards Team Maserati Ascot

5つ星のうち5の評価

A thankyou to Lisa and Neil

The courtesy and attention to detail afforded by Lisa and Neil was exemplary. From start of the process to delivery of our new Maserati was a great experience. Both Lisa and Neil ensured best customer service and myself and my family were made to feel special! I am grateful to Maserati Ascot for our new car and I look forward to many years of great customer service. Thankyou again Lisa, Neil and all at Maserati Ascot.

2025年3月14日
Sytner Group - Maranello Maserati Ascot ロゴ

Sytner Group - Maranello Maserati Ascot からの回答

Dear Mr Hussain, Thank you for your 5 star review and comments. Kind Regards Team Maserati Ascot

5つ星のうち5の評価

A really friendly team at Maserati …

A really friendly team at Maserati Ascot. A pleasure to do business with. Chapeau.

2025年1月24日
Sytner Group - Maranello Maserati Ascot ロゴ

Sytner Group - Maranello Maserati Ascot からの回答

Dear Mr Slade, Thank you for your 5 star review and comments. Kind Regards Team Maserati Ascot

5つ星のうち5の評価

Professional, Knowledgeable and Seemless Experience

From the moment we walked into the showroom, We were greeted with nothing but professionalism and a genuine passion for the brand. My wife and I had only popped in to take a look at the available options and within a short time we were convinced that a Maserati is the next car for us. Yes, the cars are exceptional pieces of engineering, but the entire process Was not a hard sell. This made our choice so much easier and ultimately of our own volition. Adrian was brilliant throughout the process and made our lives very easy given our tight time frames within which to complete the transaction. His colleague Neil was equally up to the task. We have only just taken delivery of the car and are certain it will not have any issues. However, if a problem was to present itself, we are very confident that it will be dealt with expediently and to our satisfaction. Thank you Maserati Ascot.

2024年12月16日
Sytner Group - Maranello Maserati Ascot ロゴ

Sytner Group - Maranello Maserati Ascot からの回答

Dear Mr Verma, Thank you for your 5 star review and comments. Kind Regards Team Maserati Ascot

5つ星のうち5の評価

My experience

Very good salesman, attentive to our needs. Listened and delivered.

2024年12月17日
Sytner Group - Maranello Maserati Ascot ロゴ

Sytner Group - Maranello Maserati Ascot からの回答

Dear Tony, Thank you for your 5 star review and comments. Kind Regards Team Maserati Ascot

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