Sytner Group - Maranello Sales レビュー 

341
TrustScore 5段階評価の4.5

4.4

Tower Garage, TW20 0AX Egham, GB


レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Second purchase from Marenello , Ross Taylor in sales exceptional both occasions , from the guys on reception to Ross and the management team have been superb. This is a stark difference from Lan... もっと見る

企業が回答しました

5つ星のうち1の評価

Refuse to fit my maserati levente terfeo 4 tyers because I did not buy it from them & they assuming I bought them from third party I never know another maserati dealer is a third party Don... もっと見る

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5つ星のうち5の評価

My car needed a service and I was blown away from start go finish; from Heather on the phone being upbeat go Antony being incredibly responsive and even organised for the car to be delivered. Ferrari’... もっと見る

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5つ星のうち5の評価

Another great experience with the team at Maranello Egham. From a very warm welcome on arrival to driving out with my new car, top class service from all. Special call out to Hamzah who handles my pur... もっと見る

企業が回答しました


企業情報

  1. カーディーラー
  2. 中古車ディーラー

当該企業による記述

In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.


連絡先

4.4

優良

TrustScore 5段階評価の4.5

341件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

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レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.4

すべてのレビュー

(341)

過去12か月のレビュー数: 12,382

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5つ星のうち5の評価

Excellent service, above & beyond

Excellent service!!
Made an appointment for the service inspection of my Levante and all went more than smooth. Appointment within two weeks, courtesy car offered (even had a reminder call few days before from Ayden)
Car was ready in no time, washed, cleaned and good to go in the time I’ve walked from the garage to Windsor Castle and back!
Staff is very friendly & helpful, nothing too much!
In the past had a Maserati from one of their biggest competitor and absolutely no comparison!
Maranello, you’ve got yourself a customer for life, thank you guys so much!

2021年9月8日
Sytner Group - Maranello Sales ロゴ

Sytner Group - Maranello Sales からの回答

Dear Mr London, Firstly, thank you very much for leaving such lovely feedback about your recent experience. The team and I are delighted to read such kind words! We look forward to welcoming you back again in the near future, however in the meantime please do not hesitate to contact us if we could be of any assistance. Kind Regards Howard Rose Managing Director

5つ星のうち1の評価

Service and warrenty extension

Booked the car in for its routine 7 year service and warranty extension, and given the price of the extended warranty.
Received a phone call arranging delivery and to pay for the extended warranty which was different from the original price at the beginning but this was rectified.
When transport was booked it was agreed a phoned call 15 – 30mins prior to the car being delivered on a transporter and informed it would be from a mobile number of the transport driver. Received a call that I missed but no message or voicemail, ring this missed call back after 10mins and no answer so not knowing if this was transportation or not. Towards the end of the day ring the dealership asking if the car is being delivered – get informed car couldn’t be delivered as no answer from me!!! So they took the vehicle back ???
Rearranged delivery again only when the car was delivered it came back with an extra 19miles and low fuel reserve and the aircon not working at all so the vehicle goes back and was told this was the first thing they check and the mileage is needed to do the warranty works?
Received the vehicle back a week later and the aircon still not working !!! what a waste of time and was the car actually fully checked and serviced, as a customer think not especially receiving a car with the extra mileage??

2021年8月24日
Sytner Group - Maranello Sales ロゴ

Sytner Group - Maranello Sales からの回答

Good afternoon Neil thank you for taking my call, I am sorry for any inconvenience caused, we have a plan to sort this out and I will personally look after your car . Regards Paul Aftersales Manager Maranello

5つ星のうち5の評価

The service was courteous and efficient…

The service was courteous and efficient and at all times I was kept appraised of the progress of my car's service.

2021年7月8日
Sytner Group - Maranello Sales ロゴ

Sytner Group - Maranello Sales からの回答

Dear Mr Valentine, Thank you for your 5 star review and comments. We look forward to welcoming you back again soon. Kind Regards Team Maranello

5つ星のうち5の評価
Sytner Group - Maranello Sales ロゴ

Sytner Group - Maranello Sales からの回答

Dear Mr Linsdell, Thank you for your 5 star review and comments. We look forward to welcoming you back again soon. Kind Regards Team Maranello

5つ星のうち5の評価

Dealt with Antony Clark for the…

Dealt with Antony Clark for the service of my F12, as always he was utterly professional and courteous. He is always a pleasure to deal with, will see you next tome for my service

Nick Perks

2021年6月2日
Sytner Group - Maranello Sales ロゴ

Sytner Group - Maranello Sales からの回答

Dear Mr Perks, Thank you for taking the time to leave a 5 star review and comments about your recent experience. Antony will be delighted to read your feedback! We look forward to welcoming you back again soon. Kind Regards Team Maranello

5つ星のうち5の評価

Excellent

Excellent, as always fantastic service at my favourite garage!

2021年6月2日
Sytner Group - Maranello Sales ロゴ

Sytner Group - Maranello Sales からの回答

Dear Dorian, Thank you for your 5 star review and comments! Kind Regards Team Maranello

5つ星のうち5の評価

Hamzah was very helpful and patient…

Hamzah was very helpful and patient and in the end secured exactly the car and spec I wanted - love my Portofino

2021年5月24日
Sytner Group - Maranello Sales ロゴ

Sytner Group - Maranello Sales からの回答

Dear Mr Walker, Thank you for your 5 star review and comments! I'm delighted to read that you are enjoying your stunning Portofino and look forward to seeing you again soon. Kind Regards Howard Rose Managing Director

5つ星のうち5の評価

I am very pleased with the service I…

I am very pleased with the service I received from Paul and Antony.
Thank you so much guys.

Kind regards,

Mr R. Andrews

2021年5月10日
Sytner Group - Maranello Sales ロゴ

Sytner Group - Maranello Sales からの回答

Dear Mr Andrews, Thank you for your 5 star review and comments about Paul and Antony. Kind Regards Howard Rose Managing Director

5つ星のうち5の評価

Amazing

Aden gave magnificent customer service, always communicated every step of the way.

Service was second to none

2021年4月26日
Sytner Group - Maranello Sales ロゴ

Sytner Group - Maranello Sales からの回答

Dear Vanuchi, Thank you for the 5 star review and comments. Kind Regards Howard Rose Managing Director

5つ星のうち5の評価

Excellent

Excellent, drivers polite as always, everything on time.

2021年4月7日
Sytner Group - Maranello Sales ロゴ

Sytner Group - Maranello Sales からの回答

Dear Phil, Thank you for your 5 star review and comments. We appreciate your feedback and it will be discussed with the rest of the team. Kind Regards Howard Rose Managing Director

5つ星のうち3の評価

I have never visited maranello egham so…

I have never visited maranello egham so no idea why this email came to me

2021年3月1日
Sytner Group - Maranello Sales ロゴ

Sytner Group - Maranello Sales からの回答

Afternoon Ian, I am sorry you were contacted. Regards Howard Managing Director - Maranello

5つ星のうち5の評価

Excellent service

Excellent service and completely Covid secure and safe for me and the staff.

2021年2月27日
Sytner Group - Maranello Sales ロゴ

Sytner Group - Maranello Sales からの回答

Dear CA, Thank you for your 5 star review and comments. I am delighted to read your feedback about our Covid-safe procedures and look forward to welcoming you back again soon. Kind Regards Team Maranello

5つ星のうち5の評価

Perfect

Perfect, simple process, lovely staff

2021年2月13日
Sytner Group - Maranello Sales ロゴ

Sytner Group - Maranello Sales からの回答

Morning Paul, thank you for your 5 star rating and kind comments. I will certainly inform the team and thank them for doing a good job. Stay safe. Regards Howard Managing Director - Maranello

5つ星のうち5の評価

First class customer experience with Maranello Egham

As usual my experience with Maranello Egham was first class. Friendly, prompt and efficient, and kept fully up to date with progress. Exactly as I have come to rely on.
Thank you.

2021年1月24日
Sytner Group - Maranello Sales ロゴ

Sytner Group - Maranello Sales からの回答

Dear Mr Sawden, Thank you for your 5 star review and comments. I am delighted to read your feedback and will ensure my team receive a copy of your comments. Kind Regards Howard Rose Managing Director

5つ星のうち5の評価

Excellent customer service end to end!

I am extremely satisfied with the service I have received when getting the 2nd service on my 488. I was kept informed of all the details and everything was no trouble and very flexible to suit my requirements. A particular mention for Antony Clark, service advisor. He looked after everything for me from start to finish. Also Keith Tomasso the Technician whom I understand serviced my car and did a short video which I asked for.
Excellent all round!

2021年1月22日
Sytner Group - Maranello Sales ロゴ

Sytner Group - Maranello Sales からの回答

Afternoon Harry, thank you for your 5 star rating and very constructive comments. I will certainly make sure all of the team see your comments and I will pass on my thanks for clearly a job well done. Have a great weekend. Regards Howard Managing Director - Maranello

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