Sytner Group - North Wales Audi レビュー 

232
TrustScore 5段階評価の4.5

4.3

Conway Rd, LL31 9AY Llandudno Junction, GB


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5つ星のうち5の評価

It's always a seamless experience at North Wales Audi. As I have to travel some distance to get there, I usually wait while the work is carried out. The team keeps me updated on the progress throughou... もっと見る

5つ星のうち3の評価

It started well and then went downhill from a customer service perspective. Yes there was an email from the person ‘looking after’ the process. When I arrived he was away from his desk. This contin... もっと見る

企業が回答しました

5つ星のうち5の評価

Staff at the North Wales Audi showroom were friendly, knowledgeable & polite. They helped us to choose the vehicle that best suited our needs & kept us updated throughout the production process. They... もっと見る

企業が回答しました

5つ星のうち5の評価

From the moment the booking was made, to driving away, everything was done very professionally. On arrival I was greeted by Frank, I have dealt with Frank for almost every visit and he never fails t... もっと見る

企業が回答しました


企業情報

  1. カーディーラー
  2. 中古車ディーラー

当該企業による記述

In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.


連絡先

4.3

優良

TrustScore 5段階評価の4.5

232件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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4.3

すべてのレビュー

(232)

過去12か月のレビュー数: 12,428

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5つ星のうち5の評価

Amazing service from Darion!

Took my mum out for a little look around the Audi show room & came out with a new car. We had darion help us with everything and couldn’t have been any better!! She is a real asset to the company and would recommended anyone visiting the location deals with her. Brilliant 10/10 experience!

2021年11月3日
自発的なレビュー
Sytner Group - North Wales Audi ロゴ

Sytner Group - North Wales Audi からの回答

Hi Harry, Thank you for the 5 star review, Darrion will be made up to read your kind words, Kind Regards Tony Gibbons General Sales Manager

5つ星のうち5の評価

Mark the sales man was very helpful

Mark the sales man was very helpful, and answered any question we asked him ,as to regarding which car we picked

2021年10月25日
Sytner Group - North Wales Audi ロゴ

Sytner Group - North Wales Audi からの回答

Hi Neil, thank you for the great 5 star review, Mark will be so happy to be recognised like this, Kind Regards Tony Gibbons General Sales Manager

5つ星のうち5の評価

Just collected my new Audi today

Just collected my new Audi today. Fantastic experience Starting with Lee, Then Ian, To finish off Kane confirmed that I was happy with everything. Must admit, Kane was great leading me through the on line paper work. Thank you to you all. You made my exchange easier than I thought. 10 stars to you all. Coffee was good as well. 😃😃😃

2021年10月11日
自発的なレビュー
Sytner Group - North Wales Audi ロゴ

Sytner Group - North Wales Audi からの回答

Hi James, Thank you for this great 5 star review and amazing words of recognition for the team, the guys will love to read such great feedback, Kind Regards Tony Gibbons General Sales Manager

5つ星のうち5の評価

A very good dealership

A very good dealership! I was contacted by North Wales Audi in the first place about upgrading my car to a newer model. Unfortunately the first attempt to find a car didn’t work out, partly down to my own indecision. I was however hooked and having to visit the dealership often I kept looking. I did find a car but unfortunately this also fell through. The staff there didn’t give up, especially Darion, and found me car that was perfect and met my needs. Highly recommend as they showed patience, with me, and they're very friendly, informative and
helpful! Darion explained the details of all
purchasing options available so that I was
able to decide what option suited best.

When it came to picking up the new car Kane was extremely helpful and again patient and informative. The whole thing was quick and efficient.

All in all they were very helpful and informative and have even followed up with phone calls to make sure that everything was still ok and running smoothly.

A great dealership. See you again in a few years!!

Thank You.

2021年10月8日
Sytner Group - North Wales Audi ロゴ

Sytner Group - North Wales Audi からの回答

Hi Mr Williams, Thank you for leaving such a wonderful review, the guys will really enjoy reading such kind words of recognition, Best Wishes Tony Gibbons General Sales Manager

5つ星のうち5の評価

A great team!

I have to say a big thank thank you to Mark and the team at North Wales Audi and big thank you especially to Darren ! He was professional and patient and a real genuine guy !

Any questions I had were answered anything I requested was done and most importantly communication was always there !

It’s been a pleasure buying a car from North Wales Audi and I wouldn’t have any doubt in these guys!

The car was delivered in mint condition. Nothing to fault at all. I have full confidence in Audi because of these guys

Thank you Again North Wales Audi!

2021年10月4日
Sytner Group - North Wales Audi ロゴ

Sytner Group - North Wales Audi からの回答

Hi Mr Asampong, thank you so much for the 5 star review and amazing feedback for Mark and Darren, I know they will be tickled pink to read such great feedback, Kind Regards Tony Gibbons General Sales Manager

5つ星のうち5の評価

Very pleased with my A3 Edition 1 which…

Very pleased with my A3 Edition 1 which we collected today.
Darion sourced the car for us ,and handled the entire sales process with professionalism,and ease.Nothing was too much trouble ,and she is a credit to the Dealership.

2021年9月29日
自発的なレビュー
Sytner Group - North Wales Audi ロゴ

Sytner Group - North Wales Audi からの回答

Hi David, Thank you for such a great review, I will share your awesome feedback with Darrion, she will be so pleased to be recognised like this :) Kind Regards Tony Gibbons General Sales Manager

5つ星のうち5の評価

Darion was extremely helpful from our…

Darion was extremely helpful from our first meeting to the handover of the car. I would definitely recommend her for the friendly and efficient service she provided.

2021年9月24日
自発的なレビュー
Sytner Group - North Wales Audi ロゴ

Sytner Group - North Wales Audi からの回答

Thank you for the great review, Kind Regards Tony Gibbons General Sales Manager

5つ星のうち1の評価

Poor service department.

Service department lets the North Wales Audi dealership down.

2021年9月19日
自発的なレビュー
Sytner Group - North Wales Audi ロゴ

Sytner Group - North Wales Audi からの回答

Hi Christo, Here at North Wales Audi we pride ourselves on delivering a 5 star customer service, it appears on this occasion we have fallen short of that ambition, if there is anything I can do to reassure you of this ambition then please call me, Tony Gibbons General Sales Manager

5つ星のうち5の評価

This is the way to treat customers. Well done !! We visited your Audi dealership in…

We visited your Audi dealership in Llandudno, met a delightful young man (Mark Willingham) who answered all our questions in a polite and professional manner, provided coffee, arranged a test drive, then took us (Painlessly) through the ordering process
This will be our NINTH Audi, , but We felt that the whole process was handled extremely well and now look forward to our new car

2021年9月14日
自発的なレビュー
Sytner Group - North Wales Audi ロゴ

Sytner Group - North Wales Audi からの回答

Hi Jim, thank you so much for the loyalty that you have shown our business over the years 9 Audis is amazing !! I will share your kind words of recognition with Mark, I know he will be so happy to be recognised like this, Kind Regards Tony Gibbons General Sales Manager

5つ星のうち5の評価

My second car from Audi Llandudno…

My second car from Audi Llandudno Junction. Mark Willingham goes the extra mile to find the Audi that fits individual requirements without any hard sell tactics!
He is an excellent assett to Audi and Mark is a dilligent and competent sales advisor, always keeping you updated and creates a seamless stress free transfer and is always happy to advise on any questions. Thank you Mark yet again for an excellent service.

2021年9月2日
自発的なレビュー
Sytner Group - North Wales Audi ロゴ

Sytner Group - North Wales Audi からの回答

HI kay, thank you for the great 5 star review, Mark will be thrilled to be recognised in this way, Kind Regards Tony Gibbons General Sales Manager

5つ星のうち5の評価

I am really pleased with the services i…

I am really pleased with the services i got from Gareth at the beginning which he send all the details of the vehicle Audi Q8 together with video and also gave me a good price for my vehicle as part exchange so i drove four hours from London to get me new car, The services and completion of my vehicle was doe by kane andrews and it was very easy, timely and excellent service, Kane took me to the vehicle and explained everything and also answers all my question, i was very happy with all the services i got from both sales team ad drove 4 hours back to London with my new vehicle, very enjoyable drive and a great car best car i ever had.

thank you

2021年8月31日
Sytner Group - North Wales Audi ロゴ

Sytner Group - North Wales Audi からの回答

Hi Yonas, Thank you so much for taking the time to write such a wonderful review, Gareth will be so happy to be recognised by you in this way, Kind Regards Tony Gibbons General Sales Manager

5つ星のうち5の評価

First class customer service.

I have just taken delivery of my Audi A4 purchased from North Wales Audi remotely as I live in Leicestershire. From speaking to Paul Dixon and Kane Andrews it has taken 6 days for them to process the order and arrange delivery to my driveway. The car is magnificent and the service has been exemplary . A testament to their commitment in these trying times. Thank you both for your help and patience in providing first class customer service.
Kind regards Bob Walters

2021年8月19日
自発的なレビュー
5つ星のうち5の評価

Excellent service!

Visited here yesterday after receiving appalling service from another dealer. I was overwhelmed by the professionalism of Darion. She was attentive and eager to help us find the perfect car. She welcomed us with a big smile and made us feel comfortable and well looked after from the offset. Darion was eager for us to look at the different specifications, colours and styles and answered all the questions we had and more! It didn't feel like she was merely trying to get us to make a purchase, I could tell she had a true passion for the cars she sells and wanted to make sure we found the right individual fit for us.
It was a relief to have such a positive experience after feeling so deflated after visiting a different local dealer.
I would highly recommend a visit if you're looking to purchase - 5 star service! Thank you, Darion!

2021年8月7日
自発的なレビュー
Sytner Group - North Wales Audi ロゴ

Sytner Group - North Wales Audi からの回答

Good morning Sean. Thank you for your Fantastic 5 Star Review and for your Super feedback, both are very much appreciated. I will ensure that your comments are passed back to Darion and the wider Team, all of whom I know will be delighted. Thank you again and thank you for your support. Kind regards Tony Gibbons General Sales Manager

5つ星のうち5の評価

Excellent service from staff in North…

Excellent service from staff in North Wales Audi.
In particular Dan Parry, who went above and beyond to
provide excellent service and a smooth process.
Very happy with our Audi

2021年7月21日
自発的なレビュー
Sytner Group - North Wales Audi ロゴ

Sytner Group - North Wales Audi からの回答

Hi Michelle, Thank you so much for the 5 star review, Dan is a walking legend and I know he will be thrilled to be recognised like this, Kind Regards Tony Gibbons General Sales Manager

5つ星のうち5の評価

Excellent service from Dan Parry

Excellent service from Dan Parry. The showroom was first class covid safe and was an overall enjoyable experience.

2021年7月21日
自発的なレビュー
Sytner Group - North Wales Audi ロゴ

Sytner Group - North Wales Audi からの回答

Hi Gav, Thank you so much for the 5 star review, Dan will be thrilled to be recognised like this, Kind Regards Tony Gibbons General Sales Manager

5つ星のうち5の評価

Five star service.

Great service and experience with Dan P. The staff are so knowledgeable and very efficient. My Q3 is fantastic.

2021年7月21日
自発的なレビュー
Sytner Group - North Wales Audi ロゴ

Sytner Group - North Wales Audi からの回答

Hi John , Thank you so much for the great 5 star review, Dan is one of our best and I know he will be thrilled to be recognised like this, Kind Regards Tony Gibbons General Sales Manager

5つ星のうち5の評価

Highly recommended

Highly recommended, from purchasing my vehicle to keeping it maintained with the great advice from the service team. I Had various questions about my new vehicle at the time of purchase, which were quickly answered by the polite sales person. All round great experience and would not hesitate to visit again.

2021年7月21日
自発的なレビュー
Sytner Group - North Wales Audi ロゴ

Sytner Group - North Wales Audi からの回答

Hi Sion, Thank you so much for the 5 star review, the team will be so pleased to be recognised like this, Kind Regards Tony Gibbons General Sales Manager

5つ星のうち5の評価

Top class customer service …

I have been a little hesitant to start visiting enclosed spaces again, but am delighted that I took the step to visit the Audi showroom... I was greeted and looked after by a smashing fella, Dan, he put my mind at rest with the COVID threat, and I felt totally at ease, as the showroom was meticulously clean and perfectly organised to deal with the Pandemic. My visit was first class and I was made to feel so welcome and valued, thank you Dan and the team !! You are setting a very high bar of excellency !!

2021年7月21日
自発的なレビュー
Sytner Group - North Wales Audi ロゴ

Sytner Group - North Wales Audi からの回答

Hi Michael, Thank you so much for the 5 star review, Dan is a one of our best and I know he will be thrilled to be recognised like this, Kind Regards Tony Gibbons General Sales Manager

5つ星のうち5の評価

I called into this dealership because I felt confident and safe in its enviroment.

I called into this dealership because I noticed how spotlessly clean and tidy it looked. The staff were very smartly dressed and seemed very happy. I am looking to buy a car but have been nervous about visiting dealerships because of the Covid Pandemic. I could see that this one was well run with clear social distancing regimes and I felt confident to walk in and look at some of their cars. I spoke to a very pleasant and professional sales person whose name was Darion. She was very helpful without being pushy and showed me several cars as well as explaining the various payment schemes that were on offer. Although I did not buy a car on the day, I fully intend to go back to this dealership once I have sorted my own finance and buy a car. My overall impression of this dealership is that it was spotlessly clean, very well managed and staffed by professional people who were very helpful. Thank you for giving me the confidence to come into the dealership and look at the cars.

2021年7月21日
自発的なレビュー
Sytner Group - North Wales Audi ロゴ

Sytner Group - North Wales Audi からの回答

Hi Yvonne, Wow, what can I say, that is a wonderful 5 star review, it was an absolute pleasure to meet such an amazing person, Darion will be so happy that you have said such Kind words, Kind Regards Tony Gibbons General Sales Manager

5つ星のうち5の評価

Excellent Customer Experience

I bought a car last week from North Wales Audi and had an excellent customer experience. The showroom was in spotless condition and was laid out to provide very good social distancing. All of the staff were friendly, polite and professional. I was most impressed with the sales executive, Darion, who dealt with the sale. this lady is an ambassador for the dealership and a credit to her team. She knows the product and brand inside out and took the time to demonstrate all of the accessories such as the sat nav to me. She managed the sale professionally and efficiently and I left the dealership feeling happy and confident in the service I was given. My overall impression was that this was a well managed, well run, business with highly motivated and professional staff. I will be recommending North Wales Audi to my family, business associates and friends. Whoever is in charge there is doing an excellent job.

2021年7月21日
自発的なレビュー
Sytner Group - North Wales Audi ロゴ

Sytner Group - North Wales Audi からの回答

Hi Danny, thank you for such an amazing 5 start review, it has to be said that it was a real pleasure doing business with such an amazing person, should you ever need us in the future please don't hesitate to contact us, Kind Regards Tony Gibbons General Sales Manager

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