I have always found Synter BMW Motorrad Warwick an excellent dealership to deal with. The staff are always friendly & helpful, offering a brew & some breakfast while you wait. My only gripe would be i... もっと見る
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Callum in service was fantastic He kept me updated and very personal and very welcoming Mark sent me a great health check video and it was very reassuring to see everything was ok. Could you p... もっと見る
Rang yesterday (direct line to Callum is better than switchboard) and got rear tyre replaced this afternoon, confirmed this morning it had arrived. Callum friendly & helpful, got me a coffee even th... もっと見る
企業が回答しました
Was really well looked after and got a great response and support. Callum was great and couldn’t do enough to keep me informed. The valeting team returned bike spotless and technician gave me bike bac... もっと見る
企業が回答しました
企業情報
当該企業による記述
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
連絡先
Fusiliers Way, CV34 8DD, Warwick, England, 英国
- 01926333866
4.3
優良
48件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Callum in service is a star
Callum in service was fantastic
He kept me updated and very personal and very welcoming
Mark sent me a great health check video and it was very reassuring to see everything was ok.
Could you pass on my thanks to both team members? They are a credit to your organisation
Thanks
2026年8月12日
自発的なレビュー
Always a positive experience to deal with Sytner BMW Motorrad
I have always found Synter BMW Motorrad Warwick an excellent dealership to deal with. The staff are always friendly & helpful, offering a brew & some breakfast while you wait. My only gripe would be it can be hard to speak to someone in the service department, but if you request a call back, they will get back to you the same day, so its a minor inconvenience really. Would recommend them if you are in the market for a quality motorbike, with a quality service.
2026年8月12日
自発的なレビュー
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
Very efficient service
Very efficient service, friendly and professional welcome and was well looked after while my bike was being serviced.
2026年7月15日
自発的なレビュー
Sytner Group - Sytner BMW Motorrad Warwick からの回答
Dear Neil, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that you found our service efficient and that our team provided a friendly and professional welcome. It’s wonderful to know you felt well looked after while your bike was being serviced. Your feedback is greatly appreciated and motivates us to maintain the high standards our customers expect. We look forward to welcoming you back in the future. Best regards, The Sytner BMW Motorrad Warwick Team
Great service and support
Was really well looked after and got a great response and support. Callum was great and couldn’t do enough to keep me informed. The valeting team returned bike spotless and technician gave me bike back as expected, perfect.
2026年7月15日
自発的なレビュー
Sytner Group - Sytner BMW Motorrad Warwick からの回答
Dear Ron, Thank you very much for your kind words and for taking the time to share your experience with us. We’re delighted to hear that Callum and the team provided you with excellent support and kept you well informed throughout. It’s wonderful to know the valeting team returned your bike spotless and that the technician met your expectations perfectly. Your feedback is greatly appreciated, and we look forward to welcoming you back to Sytner BMW Motorrad Warwick in the future. Best regards, The Sytner BMW Motorrad Warwick Team
Called Service Manager over 100 times
Hi Thom
I would like to clarify that I never said I did not want to book the vehicle in.
The issue is that my car has now been back to BMW five separate times regarding the same vibration problem, and despite spending thousands of pounds, the issue still has not been resolved.
The first time the vehicle went in was for an MOT, where I explained there was a vibration issue. I was initially advised that the rear brakes were causing the problem, so they were replaced. When I collected the car, the vibration was still present.
I then returned the vehicle and was told the issue was due to the tie rods, which were replaced. Again, when I collected the car, the vibration remained.
The vehicle then went back again and I was advised the front brakes were the cause. These were also replaced, but once again the vibration continued.
Overall, the car has been back five times and has spent a total of approximately six weeks with BMW, yet it has been returned to me in exactly the same condition as before. This has been extremely upsetting and frustrating, especially considering the amount of money I have spent trying to resolve the issue.
This situation is now seriously affecting my mental wellbeing, as I still do not have a properly functioning vehicle despite repeated visits and repairs.
Please can someone contact me urgently to discuss this matter properly and advise on how BMW intends to resolve this ongoing issue.
2026年7月17日
自発的なレビュー
Sytner Group - Sytner BMW Motorrad Warwick からの回答
Dear Surj, We are truly sorry to hear about the ongoing issues with your vehicle. Our team has now been in contact with yourself to arrange a resolution for the fault on your vehicle. Kind regards, Sytner BMW Motorrad Warwick
Some improvement needed
As usual, the Motorrad staff are very helpful. The service provided was excellent. However, Sytner need to sort their telephone system out. I found it difficult to contact the Motorrad team, on several occasions, when i needed to.
2026年6月30日
自発的なレビュー
Sytner Group - Sytner BMW Motorrad Warwick からの回答
Dear Tony, thank you for your kind words regarding our Motorrad team and the excellent service you received. We are pleased to hear that our staff were helpful throughout your experience. We do apologise for the difficulties you encountered when trying to contact us by telephone. Your feedback is greatly appreciated, and we understand how important it is to have clear and easy communication. We hope to welcome you back to Sytner BMW Motorrad Warwick in the near future.
Booked my F800GT motorcycle in as the…
Booked my F800GT motorcycle in as the odometer reading had disappeared from the dash only to told the day before that my appointment had been changed to the following day due to no technician being available, which caused some problem for me as I was told they would have to keep the bike for diagnostic tests. My other half would not be available that day to to get me home so, Calam, the guy on the desk quickly resolved this by offering a replacement bike whilst mine was with them. I dropped mine off as scheduled and was given a wide choice as to which bike would get me home, mostly large and fast, the excellent current range offered by BMW.
Faced by the prospect of the stop start journey back on the HS2 infested M42 and not wanting to fall off, I wimped out, choosing the (great fun) little C400Gt scooter.
That afternoon, mine was back in good order and the scooter had to be returned. The diagnostic check had revealed “no issues” but the technician (sorry mate, cannot remember your name) had resolved it by (embarrassing to me) “other means”.
This experience left me feeling the staff were just so friendly, knowable and helpful.
Top marks. 5 stars.
2026年6月29日
自発的なレビュー
Sytner Group - Sytner BMW Motorrad Warwick からの回答
Thank you, Steve, for your kind words and detailed feedback. We’re delighted to hear that Calam and the team were able to assist you promptly and provide a suitable replacement bike during your visit. It’s great to know the technician resolved the issue efficiently, even if it was a little mysterious! Your appreciation of our friendly and knowledgeable staff means a lot to us. We look forward to welcoming you back to Sytner BMW Motorrad Warwick in the future. Safe riding!
THE ULTIMATE EXPERIENCE !
I’ve just purchased my nearly new BMW s1000xr from Sytner Motorrad in Warwick.
It was a faultless experience from start to finish.Dave Adlard looked after me from my initial phone call inquiry to my visit to the dealership to take delivery of my beautiful machine described perfectly by David who I’ve got say is the ultimate Professional,never felt pressured or rushed into the deal but at the same time was very knowledgeable and informative all the way through.
Many Thanks Dave you are a credit to the SYTNER BMW brand 👌
2026年6月6日
自発的なレビュー
Sytner Group - Sytner BMW Motorrad Warwick からの回答
Thank you, Andrew, for your fantastic review. We’re delighted to hear that Dave provided such a professional and knowledgeable service throughout your purchase of the BMW S1000XR. It’s wonderful to know you felt comfortable and never pressured during the process. Your kind words mean a great deal to us and to Dave personally. We hope you enjoy every moment on your beautiful new machine and look forward to welcoming you back to Sytner BMW Motorrad Warwick in the future. Safe riding!
Excellent service
Excellent service, attention to detail and accommodating. Waited with bike while service was completed.
Hospitality was great with very helpful team.
This is the third service I’ve had completed here and each time I can’t fault anything.
2026年6月8日
自発的なレビュー
Sytner Group - Sytner BMW Motorrad Warwick からの回答
Dear Guy, Thank you very much for your kind words and continued trust in Sytner BMW Motorrad Warwick. We are delighted to hear that our team’s attention to detail and hospitality have consistently met your expectations. It’s wonderful to know you felt well looked after during each service. Your positive feedback truly means a lot to us, and we look forward to welcoming you back for many more visits in the future. Best wishes, The Sytner BMW Motorrad Warwick Team
Customers service was excellent both…
Customers service was excellent both Sam and David couldn’t of been more helpful
2026年5月30日
自発的なレビュー
Sytner Group - Sytner BMW Motorrad Warwick からの回答
Dear ThePope Brindley, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Sam and David provided excellent customer service and were so helpful throughout your visit. It is always our aim to ensure every customer feels valued and well supported. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the whole team at Sytner BMW Motorrad Warwick. We look forward to welcoming you back in the future.
I was overcharged by £200.00 on some…
I was overcharged by £200.00 on some work! Yes they have apologised and refunded me the difference but if I hadn't filled out a customer survey I would still be £200 out of pocket. My advise would be to question every job and price and see a breakdown of the costs. And there was no good will gesture on their part as an apology, just a sorry it was our mistake!
2026年4月29日
自発的なレビュー
Sytner Group - Sytner BMW Motorrad Warwick からの回答
Dear Mr Bailey, We are sorry to hear about your experience and understand your frustration regarding the overcharge. We appreciate your feedback and apologise for any inconvenience caused. We strive to be transparent with all pricing and work carried out. We would like to invite you to contact our Aftersales Manager, Jody Boyle, at jodyboyle@sytner.co.uk to discuss your concerns further. Your satisfaction is important to us, and we hope to resolve this matter to your satisfaction. Kind regards, Sytner BMW Motorrad Warwick
quite good
Goncalo good to deal with and knowledgeable
lots of demo bikes
Telephone system poor and too hard to speak to a person
2026年5月25日
自発的なレビュー
Sytner Group - Sytner BMW Motorrad Warwick からの回答
Dear Rob, thank you for your kind words about Goncalo and our range of demo bikes. We are pleased to hear you found him knowledgeable and easy to deal with. However, we apologise for the difficulties you experienced with our telephone system. We appreciate your feedback as it helps us understand where improvements may be needed. Should you wish to discuss anything further, please do not hesitate to get in touch. We value your custom and hope to assist you again in the future.
Friendly professional service from the…
Friendly professional service from the team, pleasant welcome and refreshments whilst I waited for my bike to be serviced. A part was needed to be ordered for next day so an F900R was available for me, thanks you guys.
2026年4月28日
自発的なレビュー
Sytner Group - Sytner BMW Motorrad Warwick からの回答
Dear Simon, Thank you very much for your kind words and positive feedback. We’re delighted to hear you felt welcomed and comfortable during your visit, and that the team provided a friendly and professional service. It’s great to know the courtesy bike helped while your part was being ordered. Your support means a lot to us, and we look forward to assisting you again in the future. Best wishes from all of us at Sytner BMW Motorrad Warwick.
BMW Motorrad Warwick deliver despite Sytner sabotage
Due to the efforts of David Adlard and his team the service I received on the day was excellent. This was however despite the ridiculous Sytner automated booking system which is useless, annoying, frustrating and should be binned at the first opportunity
2026年5月1日
自発的なレビュー
Sytner Group - Sytner BMW Motorrad Warwick からの回答
Dear Byron, thank you for your kind words regarding the excellent service provided by David Adlard and his team. We are delighted to hear that they made your visit a positive experience. However, we sincerely apologise for the frustration caused by our automated booking system. We appreciate your honest feedback and understand how important a smooth and user-friendly process is. Your comments are invaluable in helping us recognise areas where we can improve. Thank you once again for sharing your thoughts.
Alexander Hogg was exceptionally…
Alexander Hogg was exceptionally patient and very thorough - excellent customer service.
2026年5月23日
自発的なレビュー
Sytner Group - Sytner BMW Motorrad Warwick からの回答
Dear Mr Allen, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Alexander Hogg provided you with patient and thorough assistance, reflecting the high standard of customer service we strive to maintain. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team. We look forward to welcoming you back to Sytner BMW Motorrad Warwick in the future. Kind regards, The Sytner BMW Motorrad Warwick Team
Was great
Was great. Callum is really nice to deal with. Very polite and explains things really well. Good sense of humour too.
2026年5月22日
自発的なレビュー
Sytner Group - Sytner BMW Motorrad Warwick からの回答
Thank you very much for your kind words, Jonathan. We’re delighted to hear that Callum provided such a positive experience and that his politeness and clear explanations made a difference. It’s always wonderful to know that our team’s sense of humour and approachability are appreciated as well. Your feedback means a great deal to us and encourages us to continue delivering excellent service. We hope to welcome you back to Sytner BMW Motorrad Warwick in the future. Thanks again for sharing your experience.
Sytner Group - Sytner BMW Motorrad Warwick からの回答
Dear Stuart, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that you had a great experience and received excellent service from G. It is always our aim to provide the highest standard of care and attention to all our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team. We look forward to welcoming you back in the future. Best regards, Sytner BMW Motorrad Warwick Team
Professionalism
Good communication, generous hospitality, excellent workmanship. All over professionalism.
2026年5月22日
自発的なレビュー
Sytner Group - Sytner BMW Motorrad Warwick からの回答
Dear Chas, Thank you very much for your kind words. We are delighted to hear that you appreciated our communication, hospitality, and workmanship. It is always our aim to provide a professional and welcoming experience for all our customers. Your positive feedback means a great deal to the entire team here at Sytner BMW Motorrad Warwick. We look forward to welcoming you back in the future and continuing to meet your expectations with the highest standards. Best regards, The Sytner BMW Motorrad Warwick Team
I can’t recommend BMW Motorrad Warwick…
I can’t recommend BMW Motorrad Warwick highly enough, they delivered outstanding customer service.
I purchased an S1000RR last week from another dealer, but unfortunately it was delivered with the rev limiter still active. Not ideal on a bike like the S1000RR! I called BMW Motorrad Warwick and explained the situation.
Both Dave and Callum were fantastic. They understood exactly what I needed, and managed to get me booked in the very next day. They quickly removed the limiter and had the bike running perfectly.
Their professionalism, speed, and friendly attitude made what could have been a frustrating experience into a really positive one.
Highly recommended!
2026年5月22日
自発的なレビュー
Sytner Group - Sytner BMW Motorrad Warwick からの回答
Thank you, Aeddan, for your kind words and for taking the time to share your experience. We’re delighted to hear that Dave and Callum were able to assist you promptly and resolve the issue with your S1000RR. It’s wonderful to know that our team’s professionalism and friendly approach helped turn a frustrating situation into a positive one. Your recommendation means a great deal to us, and we hope you continue to enjoy your bike to the fullest. Safe riding!
Services advisor was great
Services advisor was great, understood all my concerns, I even got breakfast
Thank you
Craig
2026年4月29日
自発的なレビュー
Sytner Group - Sytner BMW Motorrad Warwick からの回答
Dear Craig, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that our service advisor was able to understand all your concerns and that you enjoyed the breakfast. It’s always our aim to provide a welcoming and attentive service to all our customers. Your positive feedback is greatly appreciated and motivates us to continue delivering the highest standards. We look forward to welcoming you back to Sytner BMW Motorrad Warwick in the future. Best regards, The Team
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