Out standing sales team , Great experience. Matt was exceptional. 1 negative, I am stranded at home1 day after collection waiting for BmW assist , due to a dead battery . This was very disappoin... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I was welcomed to the dealership by Raj who I have dealt with for a couple of years having bought a M1000XR from him in the past .Raj provides excellent service and I was very happy with a competitiv... もっと見る
企業が回答しました
I have been looking for a K1600 GTL for some time and wanted a test drive on one before purchasing - Sam looked after me from my initial enquiry to booking the test drive and sorting all the insuran... もっと見る
企業が回答しました
Shocking service £3000 worth of damage and they let me drive of the forecourt knowing the damage they have done I await the next steps not very hopeful tbh
企業が回答しました
企業情報
当該企業による記述
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
連絡先
Raby Street, WV2 1AS, Wolverhampton, England, 英国
- 01902457050
4.2
ほぼ満足
47件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Shocking service £3000 worth of damage…
Shocking service £3000 worth of damage and they let me drive of the forecourt knowing the damage they have done I await the next steps not very hopeful tbh
2026年8月20日
自発的なレビュー
Sytner Group - Sytner BMW Motorrad Wolverhampton からの回答
Dear Mr Woolridge, We are truly sorry to hear about your experience and the distress caused by the damage to your vehicle. Your feedback is important to us, and we sincerely hope to regain your trust once we have fully investigated the matter. Thank you for bringing this to our attention. The Wolverhampton Motorrad Team
Struggled to get tyres for service.
Struggled to get tyres for service.
Waiting times are long.
Bike was in workshop 1hr 30 £200 labour ?
Labour cost more than the parts fitted.
2026年8月14日
自発的なレビュー
Sytner Group - Sytner BMW Motorrad Wolverhampton からの回答
Dear Steve, thank you for sharing your feedback. We apologise for the delays you experienced in obtaining tyres and the length of waiting times. We appreciate that the time your bike spent in the workshop and the associated labour costs did not meet your expectations. We understand how important efficiency and clear value are to our customers, and we are sorry that this was not reflected during your visit. Your comments are valued and help us to continually review our service standards.
Synter Wolverhampton not the experience
Telephone answer system terrible missed faults ordered wrong parts 2 months to do a 2 day job not a good experience
2026年5月4日
自発的なレビュー
Sytner Group - Sytner BMW Motorrad Wolverhampton からの回答
Dear Adam, We are truly sorry to hear about your disappointing experience with our telephone system and the delay in completing your job. This is certainly not the standard we aim to provide, and we apologise for any inconvenience caused. We would like to invite you to contact our Customer Service Manager, Sam Keeling, at samuelkeeling@sytner.co.uk to discuss your concerns further. Your feedback is important to us, and we hope to have the opportunity to address this directly with you. Kind regards, Sytner BMW Motorrad Wolverhampton
Really impressed with the service I…
Really impressed with the service I received and very fair price wise as well .
The one thing I wasn’t impressed with was waiting a week to be contacted after I placed a message on the answer service because for some reason they will not answer the phone then told someone would call me , they didn’t so I called in person where I spoke to Helen who was exceptionally helpful and got me booked in no problems at all can’t thank her enough .
2026年7月9日
自発的なレビュー
Sytner Group - Sytner BMW Motorrad Wolverhampton からの回答
Thank you, Vincent, for your kind words and detailed feedback. We’re delighted to hear that Helen was able to assist you so effectively and that you found our pricing fair. We do apologise for the delay in responding to your initial message and appreciate your patience in calling in person. Your satisfaction is very important to us, and it’s great to know you felt well looked after once you made contact. We truly appreciate you taking the time to share your experience.
Superb service from Kacey & the service…
Superb service from Kacey & the service team, many thanks
2026年6月16日
自発的なレビュー
Sytner Group - Sytner BMW Motorrad Wolverhampton からの回答
Thank you very much for your kind words and positive feedback. We are delighted to hear that Kacey and the service team provided you with superb service. It is always our aim to ensure every customer feels valued and well looked after. Your appreciation means a great deal to all of us here at Sytner BMW Motorrad Wolverhampton. We look forward to welcoming you back in the future and continuing to provide the high standard of service you expect. Many thanks once again.
Being able to drop my bikes off at the…
Being able to drop my bikes off at the weekend and leave for a week for service then collect the following weekend.
2026年6月13日
自発的なレビュー
Sytner Group - Sytner BMW Motorrad Wolverhampton からの回答
Dear Mr Burton, Thank you very much for your kind words and for taking the time to share your experience. We’re delighted to hear that our weekend drop-off and collection service has been convenient for you, allowing you to leave your bike with us and collect it at a time that suits your schedule. It’s always our aim to provide a seamless and flexible service for our customers. We truly appreciate your support and look forward to welcoming you back to Sytner BMW Motorrad Wolverhampton in the future. Best regards, The Sytner BMW Motorrad Wolverhampton Team
My RS had a clutch slip problem
My RS had a clutch slip problem. It was fixed under warranty without any hassle.
2026年6月3日
自発的なレビュー
Sytner Group - Sytner BMW Motorrad Wolverhampton からの回答
Dear John, Thank you very much for your kind words. We’re delighted to hear that your RS’s clutch slip issue was resolved smoothly and efficiently under warranty. It’s always our aim to provide hassle-free service and ensure our customers feel valued and supported throughout their experience. Your feedback is greatly appreciated and motivates our team to maintain the highest standards. We look forward to welcoming you back to Sytner BMW Motorrad Wolverhampton in the future. Best regards, The Sytner BMW Motorrad Wolverhampton Team
Just got new r1300gs
Just got new r1300gs. Love it.
Thanks team!!!! You are the best!
2026年5月25日
自発的なレビュー
Sytner Group - Sytner BMW Motorrad Wolverhampton からの回答
Thank you so much, Gregory, for your review! We’re absolutely thrilled to hear how much you love your new R1300GS. It’s always a pleasure to assist passionate riders like yourself, and your kind words truly mean a lot to the entire team here at Sytner BMW Motorrad Wolverhampton. We hope your new bike brings you many exciting and enjoyable journeys ahead. Thanks again for choosing us – we really appreciate your support and enthusiasm!
Good service team, nearly impossible to be able to speak to them!
The customer service when you actually get to speak to someone is generally good …. The telephone system however is neither fit for purpose or in line with the service standards expected from a premium product….. it’s almost like they don’t want their customers to be able to speak to them?!? Could do much better.
2026年5月18日
自発的なレビュー
Sytner Group - Sytner BMW Motorrad Wolverhampton からの回答
Dear John, thank you for your feedback. We are pleased to hear that your experience when speaking to our team has generally been positive. However, we sincerely apologise for the frustration caused by our telephone system. We appreciate your comments and understand how important it is for our customers to be able to contact us easily. Your observations are valuable, and we hope to provide a smoother experience in the future. Thank you once again for sharing your thoughts.
Service done on time curtesy bike ready…
Service done on time curtesy bike ready no surprises very good.
I’m not so keen on new phone system for booking and would like reassurance that Sytner is committed to Mottorad as well as cars.
2026年5月7日
自発的なレビュー
Sytner Group - Sytner BMW Motorrad Wolverhampton からの回答
Dear Roger, thank you for your kind words regarding the timely service and courtesy bike. We appreciate your honest feedback about the new phone system and understand your concerns. Please be assured that Sytner remains fully committed to BMW Motorrad as well as our car customers. Your satisfaction is very important to us, and we value your continued support. Should you have any further comments or require assistance, please do not hesitate to get in touch. Kind regards, Sytner BMW Motorrad Wolverhampton.
Sytner Group - Sytner BMW Motorrad Wolverhampton からの回答
Dear Ed, Thank you very much for your kind words. We are delighted to hear that you found our team friendly, efficient and professional. It is always our aim to provide the best possible service to all our customers, and your positive feedback is truly appreciated. We look forward to welcoming you back to Sytner BMW Motorrad Wolverhampton in the future. Your support means a great deal to us. Best wishes, The Sytner BMW Motorrad Wolverhampton Team
Great customer experience
My BMW service was easy to book and I was able to have a loan bike overnight as the dealership was a fair distance away. The staff kept me informed and let me know when my bike was ready to collect.
2026年5月6日
自発的なレビュー
Sytner Group - Sytner BMW Motorrad Wolverhampton からの回答
Dear Phil, Thank you very much for your kind words and for taking the time to share your experience with us. It’s great to know our team kept you well informed throughout and that you were pleased with the service. Your feedback is greatly appreciated, and we look forward to welcoming you back to Sytner BMW Motorrad Wolverhampton in the future. Best regards, The Motorrad Wolverhampton Team
Sytner Group - Sytner BMW Motorrad Wolverhampton からの回答
Dear Kevin, thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that our communication and customer service met your expectations. At Sytner BMW Motorrad Wolverhampton, we always strive to provide a welcoming and positive atmosphere for all our customers. Your feedback is greatly appreciated and serves as a wonderful encouragement to the entire team. We look forward to welcoming you back in the future. Best wishes from all of us.
Prompt and excellent from the Service…
Prompt and excellent from the Service team, nice loan bike, good communication and fair price, Nice to see Raj again frim sales team, friendly and attentive as ever and plenty of coffee during chat, thank you
2026年4月22日
自発的なレビュー
Sytner Group - Sytner BMW Motorrad Wolverhampton からの回答
Dear Andrew, Thank you for your kind words and for taking the time to share your experience with us. We’re delighted to hear that the service team provided prompt and excellent support, and that you enjoyed the loan bike and fair pricing. Raj will be pleased to know you appreciated his friendly and attentive approach. It’s always a pleasure to offer a warm welcome and a good cup of coffee during your visit. We look forward to seeing you again soon. Best regards, Sytner BMW Motorrad Wolverhampton
Started great but experience so far is…
Started great but experience so far is concerning. Bought a great product 1300 Gsa. Great experience initially but have had my bike since the 31st March and vehicle has had an issue with battery and tracker fitted at the dealership on recommendation. Two emergancy call outs and a new battery Bike recovered to dealer no resolution in site bike still at Dealer awaiting a resolution. At the moment paying for a very expensive ornament. Not happy
2026年4月21日
自発的なレビュー
Sytner Group - Sytner BMW Motorrad Wolverhampton からの回答
Dear Stu, We are sorry to hear about the difficulties you have experienced with your 1300 GSA and the ongoing issues since your purchase. We appreciate your initial positive feedback but understand your frustration with the current situation. Our Brand Manager, Ben Rae is involved with this issue and we hope to resolve it quickly. Kind regards, Sytner BMW Motorrad Wolverhampton
Speaking to someone is hard to do
It would appear when trying to speak to someone to book a service or to check up about a service you no longer can do so. You listen to a chat bot or some such tech that gives you options. In my case I'd booked to have the discs, pads and fuel change online but had not received any confirmation of the service and date chosen. After phoning the Sytner's number, I got this chat bot that gave options. After choosing service I then chose to have a call back. The chat bot then for asked my details, which I gave but which it failed understand and I had to repeat. It then had to leave a message after which you're supposed to say 'finished'. I left message asking for confirmation of the date I'd booked online. I then said 'finished'. I ended up repeating finished more than 9 times before it accepted I'd finished. According to the chat bot someone is supposed to phone back within 45 minutes during business hours. At the time of this review no call back but in theory Sytner have 25 minutes to call me back. Infruriating and in my book poor customer service. As per usual, corporate decision to cut costs/manage/improve their staffs' efficiency at the expense of the customer.
Following my posting this review, I did get a call back from Sytner. I was told by the lady that callled me that it turns out that if you book online you don't get any form of confirmation other than a telephone call the day you've booked asking for confirmation that you'll be attending on the day.
To me, it a crazy way of managing appointments providing customer care but know doubt the company has spent a fair few bob employing some statistician/algorithm that tells the company that they'll save on staffing and still make money.
Response from Sytner is typical corporate spin or is it a chat bot/AI that responded? What is use of an email address?
2026年4月21日
自発的なレビュー
Sytner Group - Sytner BMW Motorrad Wolverhampton からの回答
We apologise for the frustrating experience you have had with our chat bot and the lack of timely communication regarding your service booking. This is certainly not the standard of customer service we aim to provide. We would like to invite you to contact our Customer Service Manager, Sam Keeling, at samuelkeeling@sytner.co.uk, who will be happy to discuss your concerns further and assist you personally. Thank you for bringing this to our attention.
Out standing sales team
Out standing sales team , Great experience. Matt was exceptional.
1 negative, I am stranded at home1 day after collection waiting for BmW assist , due to a dead battery . This was very disappointing and hence missed a special group ride out !
This dept needs to be aware of this , please ?
Otherwise love my bike .. onwards and upwards all sorted Sunday Morning .
2026年4月17日
自発的なレビュー
Sytner Group - Sytner BMW Motorrad Wolverhampton からの回答
Dear Carl, thank you for your kind words. We are delighted to hear you had a great experience and love your new bike. We do apologise for the inconvenience caused by the battery issue and understand how disappointing it must have been to miss your group ride. Your feedback is appreciated and will be taken on board. We hope you enjoy many more rides ahead and look forward to seeing you again soon.
Triple black GS 1300 ASA …
I was welcomed to the dealership by Raj who I have dealt with for a couple of years having bought a M1000XR from him in the past .Raj provides excellent service and I was very happy with a competitively priced GS 1300 ASA Triple Black . It was delivered yesterday afternoon by Liam who was very helpful and knowledgeable. I will continue to use your dealership .
2026年4月14日
自発的なレビュー
Sytner Group - Sytner BMW Motorrad Wolverhampton からの回答
Thank you for your 5-star review. We’re delighted to hear that Raj has continued to provide you with excellent service. We truly appreciate your continued support and look forward to welcoming you back to Sytner BMW Motorrad Wolverhampton in the future. Safe riding!
Great service
Great service. Especially like the walkaround video from the technician. Great touch. Thank you 👍
2026年4月8日
自発的なレビュー
Sytner Group - Sytner BMW Motorrad Wolverhampton からの回答
Dear Anthony, Thank you for your kind words and for taking the time to leave us a 5-star review. Your positive feedback means a great deal to the entire team here at Sytner BMW Motorrad Wolverhampton. We look forward to welcoming you back in the future. Best regards, The Sytner BMW Motorrad Wolverhampton Team
If carlsberg did service teams!
If carlsberg did service teams!
Booked bike in,serviced in good time and paid a reasonable price.
The ladies on the service desk are very knowledgeable and answered all my questions.
The coffee while you wait is sound also.
2026年4月7日
自発的なレビュー
Sytner Group - Sytner BMW Motorrad Wolverhampton からの回答
Thank you, Jon, for your review. It’s great to know our service desk team provided knowledgeable and helpful assistance, and that you enjoyed the coffee while you waited. Your kind words mean a lot to us, and we truly appreciate you taking the time to share your positive experience. We look forward to welcoming you back in the future. Kind Regards, Chat Shoker. Head of Business
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。