This is the first time I have ever purchased a used car on line without physically seeing it; although I had the same model before and felt comfortable with the quality of the mini countryman.... もっと見る
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レビュアーのコメントを見てみましょう
I enjoyed my experience at Sytner Harold Wood and felt that Katy delivered excellent service. I also enjoyed our informal chats about family and Upminster which made the whole thing seem more personal... もっと見る
企業が回答しました
Andrew Kicke was very helpful and made the experience very enjoyable. A few days after our purchase Mini had a sale and we would have saved so feel a bit disappointed that BMW Mini wouldn't honour... もっと見る
After having my car break down and towed to the Mini garage, the team were incredibly helpful and supportive. They made me feel like my car was in the right hands and were available to answer any ques... もっと見る
企業が回答しました
企業情報
当該企業による記述
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
連絡先
50 Penarth Road, CF10 5RS, Cardiff, Wales, 英国
- 029 2055 8970
4.2
ほぼ満足
353件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Mini Electric procurement
Hi there, my experience with Synter Cardiff Mini has been excellent throughout and the delivery of my Mini Electric was well organised, early delivery overall by about 2 weeks. Paul Bennett was very good indeed and my company Hoare Lea have had very good service from him before.
Many thanks Ken McCulloch - Hoare Lea.
2021年5月7日
Sytner Group - Sytner Cardiff MINI からの回答
Dear Mr McCulloch, thank you so much for this fantastic feedback regarding the experience with Paul Bennett at Sytner Cardiff, I hope you are enjoying the MINI and we look forward to your next visit. Regards, Dean James, Head of Business
Mini Electric Purchase
I have bought many new cars and have always enjoyed the experience irrespective of who the dealer was or the make of car i was choosing. Before I buy I research the product carefully. On this occasion I was looking to change from a Hybrid (Golf GTE) to a fully electric vehicle. I have solar and a charging station at home. It would be a second car used only locally with maximum round trip mileage of say 60 so I do not need extensive range. In fact I guess I am the ideal customer for the Mini Electric and I was pleased that after test driving the Honda E and the Mini, the Mini scored better for me, particularly because I enjoyed owning 5 other original Minis in the 1960's and 70's. So when I approached Sytner Cardiff towards the end of last year I more or less knew what I wanted: that is a Level2 Mini Electric and Gabriel looked after me very well and I enjoyed discussing the various options, both technically and financially, which he and his colleagues presented to me. He facilitated the test drive and kept me informed of the manufacturing process until the handover a week or so ago. So far (only 89 miles) I am very pleased with the car. It looks and drives very well and it is great to be back in a Mini again.
2021年4月29日
Sytner Group - Sytner Cardiff MINI からの回答
Dear Mr Skinner, thank you for this fantastic feedback regarding your experience at Sytner Cardiff and I am delighted you are enjoying your new MINI Electric! I'll pass your comments on to the team and we look forward to seeing you again soon. Regards, Dean James, Head of Business
The best!
I have been with Mini for 5 years now and their service never faultered. They go above and beyond for their customers. Customer service is excellent, they deal with your queries straightaway. I just bought a mini countryman and I could say as soon as I stepped in, I fell in love with it straightaway.
2021年4月26日
Sytner Group - Sytner Cardiff MINI からの回答
Dear Sanny Mendoza Cruz, thank you for this excellent feedback regarding the customer care provided at Sytner Cardiff MINI, I hope you are enjoying your new MINI Countryman! Regards, Dean James, Head of Business
The used mini salesman Gabriel was…
The used mini salesman Gabriel was excellent finding the car I wanted and after service superb
2021年4月21日
Sytner Group - Sytner Cardiff MINI からの回答
Dear Jeff, thank you for this great feedback regarding your experience with Gabriel at Sytner MINI Cardiff, I hope you are enjoying your new MINI JCW and we look forward to your next visit. Regards, Dean James, Head of Business
Sytner Group - Sytner Cardiff MINI からの回答
Dear Juan, thank you for this great feedback regarding your experience with Steve at Sytner MINI Cardiff, I hope you are enjoying your new MINI JCW and we look forward to your next visit. Regards, Dean James, Head of Business
Overall a good experience purchasing…
Overall a good experience purchasing the car. The sales representative Gabriel Mikes-Farrier was excellent
2021年4月9日
Sytner Group - Sytner Cardiff MINI からの回答
Dear Mr Townsend, thank you for this great feedback regarding the customer service received at Sytner Cardiff BMW, I will pass on your comments to the team members involved! We look forward to seeing you again soon. Regards, Dean James, Head of Business
I found Mayna Farrell from…
I found Mayna Farrell from SytnerCardiff to be an excellent member of the team.She was knowledgeable, helpful and efficient.I was reassured that the mini exclusive was the best fit car for me.Inspite of the covid restrictions I found the experience safe considering the customers safety at all times.
2021年4月7日
Sytner Group - Sytner Cardiff MINI からの回答
Dear Mrs Morgan, thank you for this excellent feedback regarding your recent experience at Sytner Cardiff, we look forward to seeing you again soon! Regards, Dean James, Head of Business
I’ve lost count of how many minis.....
I’ve lost count of how many minis I’ve owned over the years, I always get a first class service from Sytner Cardiff and can’t imagine going to any other dealership....
2021年4月6日
Sytner Group - Sytner Cardiff MINI からの回答
Dear Sarah, thank you for this excellent feedback regarding your recent experience at Sytner Cardiff, we look forward to seeing you again soon! Regards, Dean James, Head of Business
Very Poor I would advise to avoid Cardiff Mini. Plenty of good dealers out there
From the sale to collection was huge disappointment. Car was not charged, had to return to garage as code were not set. Had to question if the PPI had been done.
Very poor service all could have been avoided and none of the issues were Covid related they were simply the sales team lack of interest.
Administration and communication was also very disjointed between internal staff. Personally i would advise anyone looking to buy a mini to look at alternative dealers
2021年4月6日
Sytner Group - Sytner Cardiff MINI からの回答
Dear Mr Ingram, Thank you for your feedback and I offer my apologies that the navigation system was not set up correctly in your car on collection and the car was not fully charged. Feedback has been provided to the newly recruited sales executive who managed your purchase to ensure she learns from the oversights you experienced and I hope we are able to provide a much enhanced experience on any future visit to Sytner Cardiff. Regards, Dean James, Head of Business
Excellent service and very thorough
Excellent service and very thorough. Very courteous and helpful staff. I was very impressed by my first visit.
2021年4月6日
Sytner Group - Sytner Cardiff MINI からの回答
Dear Customer EJ, thank you for this excellent feedback regarding your recent experience at Sytner Cardiff, we look forward to seeing you again soon! Regards, Dean James, Head of Business
I can't recommend highly enough Teah in…
I can't recommend highly enough Teah in Sytner Mini Cardiff to find you the right mini. She has been so patient and thoughtful when trying to help me with my very specific requirements. The sales service was over and above - well done Teah.
2021年3月26日
自発的なレビュー
Sytner Group - Sytner Cardiff MINI からの回答
Good Morning, thank you for this great feedback, we look forward to seeing you again soon at Sytner Cardiff MINI! Regards, Dean James, Head of Business
Sytner Group - Sytner Cardiff MINI からの回答
Dear Jo, thank you for this excellent feedback regarding the customer service received at Sytner Cardiff which I will be sure to pass on to the team, we look forward to seeing you again soon! Regards, Dean James, Head of Business
Sytner Group - Sytner Cardiff MINI からの回答
Dear L Bro, thank you for this excellent feedback regarding the customer service received at Sytner Cardiff MINI which I will be sure to pass on to Gabriel and the team, we look forward to seeing you again soon! Regards, Dean James, Head of Business
Sytner Group - Sytner Cardiff MINI からの回答
Dear Helen, thank you for taking the time to review Sytner Cardiff, we are delighted to have provided such outstanding customer service! We look forward to seeing you again soon, Regards, Dean James, Head of Business
Sytner Group - Sytner Cardiff MINI からの回答
Dear Customer, thank you for taking the time to review Sytner Cardiff, we are delighted to have provided such outstanding customer service! We look forward to seeing you again soon, Regards, Dean James, Head of Business
Excellent service Synter staff very…
Excellent service Synter staff very professional and approachable. Answered all my questions clearly and were very knowledgeable. Made the experience of purchasing a new car pleasurable.
2021年3月7日
Sytner Group - Sytner Cardiff MINI からの回答
Dear Phil, thank you for taking the time to review Sytner Cardiff, we are delighted to have provided such outstanding customer service! We look forward to seeing you again soon, Regards, Dean James, Head of Business
Great customer service
I traded in and bought a used mini. The service I received from all the staff was excellent. Iwan in particular took me through all the requirements for the exchange to go as smoothly as possible and provided a first class service. My “new” used mini is excellent.
2021年2月24日
Sytner Group - Sytner Cardiff MINI からの回答
Dear Alison, thank you for this great feedback regarding the customer service received at Sytner Cardiff MINI, and by Iwan Mepham in particular. We look forward to seeing you again soon! Regards, Dean James, Head of Business
Sytner Group - Sytner Cardiff MINI からの回答
Dear EH, thank you for taking the time to review Sytner Cardiff MINI, we are delighted with your comments and 5* rating! We look forward to seeing you again soon. Regards, Dean James, Head of Business
Superb experience from initial contact…
Superb experience from initial contact to receiving our mini back after the mechanics resolved an issue it had developed. Special mention to Danielle who really put us at ease and kept us updated every step of the way, we were so impressed we will be buying our next car from this dealership. Exemplary customer service.
2021年2月13日
自発的なレビュー
Sytner Group - Sytner Cardiff MINI からの回答
Dear Stuart, thank you for this outstanding feedback received regarding the customer service provided by Sytner Cardiff MINI, I will ensure Danielle and the team receive your comments and we look forward to seeing you again soon! Regards, Dean James, Head of Business
it was such an easy process,we made the…
it was such an easy process,we made the arrangements over the internet i had a date to pick up my new mini it all went well 10/10 well done sytner cardiff thank you,
2021年2月8日
Sytner Group - Sytner Cardiff MINI からの回答
Dear Gareth, thank you for this outstanding feedback received regarding the customer service provided by Sytner Cardiff MINI, we look forward to seeing you again soon! Regards, Dean James, Head of Business
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