This is the first time I have ever purchased a used car on line without physically seeing it; although I had the same model before and felt comfortable with the quality of the mini countryman.... もっと見る
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I enjoyed my experience at Sytner Harold Wood and felt that Katy delivered excellent service. I also enjoyed our informal chats about family and Upminster which made the whole thing seem more personal... もっと見る
企業が回答しました
Fleeced £400! The charging flap was stuck, it could not be opened. You charged £100 to diagnose and £300 to fit the replacement. How this does not come under warranty is beyond me. A basic... もっと見る
A very welcoming and friendly sales man Andrew there was no pressure to buy he listened to what we wanted he was very knowledgable about all the gadgets And it was a very enjoyable experience when... もっと見る
企業が回答しました
企業情報
当該企業による記述
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
連絡先
50 Penarth Road, CF10 5RS, Cardiff, Wales, 英国
- 029 2055 8970
4.1
ほぼ満足
352件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Servicing team at Mini need reviewing
Servicing team at Mini need reviewing. Blame the customer. No call backs. Still waiting. Sales are amazing
2025年10月28日
Tom a very nice sales person.
2025年10月24日
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
Sytner Group - Sytner Cardiff MINI からの回答
Thank you for your glowing 5-star review, Mrs Parish. We are delighted to hear that your experience at Sytner Cardiff MINI was seamless and that Tom provided exceptional service. We pride ourselves on understanding our customers' needs and ensuring a smooth and enjoyable experience. It is an honour to have earned your satisfaction and we look forward to welcoming you back in the future. Thank you for choosing Sytner Cardiff MINI.
Sytner Group - Sytner Cardiff MINI からの回答
Thank you for taking the time to leave us a 5 star review, Brett. We are delighted to hear that you received a professional service at Sytner Cardiff MINI. Our team takes great pride in providing our customers with a top-notch experience, and we are glad to hear that we met your expectations. We appreciate your support and look forward to welcoming you back in the future. Thank you for choosing Sytner Cardiff MINI.
Sytner Group - Sytner Cardiff MINI からの回答
Thank you for your kind words, Michele. We are delighted to hear that you had an excellent experience at Sytner Cardiff MINI. Our team, especially Chris, takes great pride in providing knowledgeable and top-notch service to our customers. We are glad that their expertise was able to assist you. We appreciate your support and look forward to welcoming you back in the future. Thank you for choosing Sytner Cardiff MINI.
Excellent knowledge and care shown
Excellent knowledge and care shown. Apologies for late reply - for some reason the message went into my bin box and only just discovered it
2025年9月3日
Sytner Group - Sytner Cardiff MINI からの回答
Dear Susan Buckland, Thank you for taking the time to leave us a 5-star review for Sytner Cardiff MINI. We are delighted to hear that you received excellent knowledge and care during your visit. We are glad that you discovered it and we appreciate your kind words. We strive to provide exceptional service to all our customers and we are happy to hear that we met your expectations. Thank you for choosing Sytner Cardiff MINI. Best regards, Sytner Cardiff MINI Team
Went to Hadfield road Sytner to-day to…
Went to Hadfield road Sytner to-day to purchase new mini countryman ,parked and walk into a dark showroom with all four models locked.Waited for half hour in showroom no one came to asked they could help .Then strolled around vehicles on forecourt with no prices shown.Went back in show room again nobody was interested another twenty minutes walked out.The first mini I bought there was a great experience but now this dealership has lost its leadership for mini brand..
2025年9月5日
自発的なレビュー
Sytner Group - Sytner Cardiff MINI からの回答
We are sorry to hear about your recent experience at Sytner Cardiff MINI. We apologise for the inconvenience caused by the dark showroom and lack of assistance from our staff. We realise that this is not the level of service we strive to provide and we honour our commitment to delivering a positive customer experience. We would like to invite you to contact our Head of Business, Keith Farrell, at keithfarrell@sytner.co.uk to discuss your concerns further. Thank you for bringing this to our attention.
Andrew Kicke at the Cardiff showroom…
Andrew Kicke at the Cardiff showroom was fantastically helpful from helping us find the perfect Mini we had found online right through to our final purchase of our Mini, I’d also like to thank Rachel at the Cardiff showroom for all her help as well. In short if your looking for a Mini Sytner Cardiff is the place to go.
2025年7月11日
自発的なレビュー
Sytner Group - Sytner Cardiff MINI からの回答
Thank you for your glowing review, Matthew. We are delighted to hear that Andrew and Rachel provided you with exceptional service at our Cardiff showroom. We take great pride in helping our customers find their perfect MINI and it's wonderful to know that we have succeeded in doing so for you. We appreciate your recommendation and look forward to welcoming you back to Sytner Cardiff in the future. Thank you for choosing us as your MINI dealership.
Can’t thank Chloe & Anne Marie in the…
Can’t thank Chloe & Anne Marie in the service department enough. My car was booked in for a recall and after receiving it back I noticed an issue. When Chloe rang for a follow up phone call I told her about said issue, they had it straight back in and after checking it over they assured me it was nothing to do with the work they had carried out. Nevertheless my car was fixed through goodwill. Mini really do look after their customers. The service, customer service and after care I received was 10/10. Thank you so much guys :)
2025年6月24日
自発的なレビュー
Sytner Group - Sytner Cardiff MINI からの回答
Dear Katie, Thank you for taking the time to leave such a positive review for Sytner Cardiff MINI. We are delighted to hear that you had a great experience with our service department, particularly with Chloe and Anne Marie. We take pride in providing excellent customer service and ensuring that our customers are satisfied with their MINI experience. We are sorry to hear that you encountered an issue with your car after the recall, but we are glad that our team was able to address it promptly and resolve it through goodwill. We appreciate your kind words and are happy to know that you received a 10/10 service from us. Thank you for choosing Sytner Cardiff MINI and we look forward to welcoming you back in the future. Best regards, Sytner Cardiff MINI Team
Professional service with attention to…
Professional service with attention to detail. 10/10 to Tom on the handover
2025年3月26日
Sytner Group - Sytner Cardiff MINI からの回答
Thank you for your kind words, Mrs Evans. We are delighted to hear that you had a professional and detail-oriented experience at Sytner Cardiff MINI. We will be sure to pass on your praise to Tom for his exceptional handover! Regards, Dean James, Head of Business
Tom and Josh were lovely to deal with…
Tom and Josh were lovely to deal with so helpful & had a great experience with them buying my car
2025年2月26日
Sytner Group - Sytner Cardiff MINI からの回答
Thank you for your kind words, Rachel! We're delighted to hear that Tom and Josh provided you with a helpful and enjoyable car buying experience. We strive to provide excellent service to all our customers and are delighted to have met your expectations. Regards, Dean James, Head of Business
Great car, even greater team at Cardiff Mini!
Recently picked up a Mini Aceman from Cardiff, Teah was amazing throughout the whole process. From helping me with all the initial information about the car, to answering my many questions I had in the process, she was fantastic! When I went to pick up the car, she explained how everything worked in detail and helped me with the app and the set up of the car and I left feeling very confident. Josh was also fantastic with explaining the finance with me as this was my first experience with having to do that as I’ve usually bought cars outright in the past. Really pleased with everything and I will definitely be back. Big love to Teah & Josh ❤️
Oh and the Mini Aceman is epic!
2025年2月18日
自発的なレビュー
Sytner Group - Sytner Cardiff MINI からの回答
Thank you for your kind words, Meg! We are delighted to hear that Teah and Josh provided you with exceptional service during your recent visit to Sytner Cardiff MINI. We are glad you are enjoying your new Mini Aceman and we look forward to welcoming you back in the future. Regards, Dean James, Head of Business
Paid my deposit for an all electric…
Paid my deposit for an all electric mini aceman. Josh and Harriet supported me throughout the process and gave excellent customer service. However when I contacted an electrical engineer to give me a quote to install the EV charger, problems arose. To have the charger installed on my garage which serves my drive would have cost me approximately £3,500! My garage and drive is situated behind my house in a block of three that serves other homes. The cable would require a new consumer unit and the cable would have to be channeled underground for a length of 20 metres. Effective communication from the outset regarding the EV charging point would have made me make enquiries prior to signing up for an electric vehicle. This discussion should take place as part of the sales pitch. I am still awaiting the return of my deposit
2025年2月3日
自発的なレビュー
Sytner Group - Sytner Cardiff MINI からの回答
Dear David. Thank you for your review. We are disappointed that you have graded Sytner Cardiff MINI as 2* based upon the outcome of your separate consultation regarding installation of a home charger at your property. We do not visit potential EV customers properties and are not electricians. Like any other car retailer, we are not qualified to give any advice on potential costs and would have no idea that you needed special installation due to the circumstances of your home. For the vast majority of customers with off-street parking, a standard charger at a cost in the region of £800-£900 is available from multiple reputable suppliers. I will check in with our accounts department to check upon the progress of your refund, and hope you will reconsider your feedback. Regards, Nick Styles, MINI Brand Manager.
Beware minis advertised for sale may have already been sold
Drove 100 mile round trip to purchase a 2024 plate mini, needed time to consider the part exchange offer.
Two days later rang to speak to a sales person but was told they were short staffed so wait for a call back. In the meantime I reserved it on line paid the deposit and soon after got a call to discuss how I'd be financing the purchase and to await a further call to confirm from the manager.
I then got a call an hour later telling me it was already sold and I'd have to wait a few days to get my deposit returned!
(No contact with Sytner BMW)
2025年2月8日
自発的なレビュー
Sytner Group - Sytner Cardiff MINI からの回答
Dear Angela, Thank you for taking the time to share your feedback. We truly appreciate your efforts in traveling 50 miles to visit Sytner Cardiff to view the used MINI. After viewing the vehicle and being provided with all the necessary details, we offered you the option to place a reservation fee to secure the car. As you mentioned, you ultimately decided not to proceed with the reservation at that time. When you expressed your interest in the car two days later, unfortunately, it had already been purchased by another customer. While I understand your disappointment, I want to emphasise that we did explain the possibility of this occurring if the reservation fee wasn't placed. I believe our approach was fair, and I’m sorry you feel that it was an unsatisfactory experience. In this case, the decisions regarding the car were entirely yours, and there wasn’t an alternative course of action we could have taken to better accommodate your needs. If you’d like to discuss this further or if there’s anything else we can assist you with, please don’t hesitate to reach out to me directly. Kind regards, Nick Styles, MINI Brand Manager
Bought a new mini aceman
Bought a new mini ace man exclusive from Sytner mini Cardiff. Josh went over and above to get me the best deal what a breath of fresh air he is wish all my previous car purchases had been so good highly recommend
2025年2月17日
自発的なレビュー
Sytner Group - Sytner Cardiff MINI からの回答
Thank you for your kind words, Simon. We are delighted to hear that Josh provided you with exceptional service during your purchase at Sytner Cardiff MINI. We strive to go above and beyond for our customers and we are honoured to have earned your recommendation. Enjoy your new MINI Aceman! Regards, Dean James, Head of Business
Don’t deal with Sytner Mini Cardiff
Popped into Sytner Mini Cardiff to buy a used Mini Countyman, they did not have anything we liked in stock but did have exactly what we were looking for at their Leicester store so we paid our £500 deposit. We were told it would be ready in two weeks? Two weeks went by with no communication from Sytner Cardiff, when we chased we found it very difficult to get anyone to speak to us.In frustration I eventually got hold of the dealership manager who apologised profusely and said he would sort things out. Two weeks later we were told the car had finally arrived in Cardiff but unfortunately it was under a recall and could not be released for safety reasons??? We were also told they could not give us a date for the recall being carried out as there was a shortage of the parts required. What a shambles I would never use or recommend Sytner Cardiff. We then called into Sytner Newport who had the same spec and colour car. It was under the same recall but they said they would release the car but it would have to go back to them when the part became available. We called Cardiff to ask how this was possible and all of a sudden we had a call from Newport saying there was a misunderstanding and that car was no longer available. Staff at both Sytner Mini centres continually lied to us about the cars and the situation
As you can see below Nick at Sytner Cardiff has tried to justify their lack of professionalism. The recall was known from August, two months before they took our deposit. Nick was personally involved with our complaint and did nothing to resolve our complaint other than blame the young salesman Connor who had been great throughout the process.
2024年11月4日
自発的なレビュー
Sytner Group - Sytner Cardiff MINI からの回答
Thank you for taking the time to share your experience with us, David. We are deeply sorry to hear about the difficulties you faced. We pride ourselves on providing exceptional customer service and it is disappointing to hear that we fell short of your expectations. Whilst there was an element of uncertainty at the time you placed a reservation fee, it was later clarified that the model in question was subject to a recall and the vehicles could not be delivered until this was resolved. I respectfully disagree that anyone lied to you, it was an evolving situation over a period of a few days whilst MINI UK communicated the circumstances of the recall, we provided the information we had available to us at the time. I'm sorry that you remain disappointed, the recall has now been completed on all affected vehicles but I understand you had made alternative arrangements. Regards, Nick Styles, MINI Brand Manager
Excellent Service from Katy at Syntner…
I enjoyed my experience at Sytner Harold Wood and felt that Katy delivered excellent service. I also enjoyed our informal chats about family and Upminster which made the whole thing seem more personal. My car is just what I wanted and so far has reached my expectation. I would shop again at Sytner and hope that Katy served me.
2024年11月7日
自発的なレビュー
Sytner Group - Sytner Cardiff MINI からの回答
Thank you for your kind words, Christine. We are delighted to hear that you had a positive experience and that Katy provided excellent service. We are glad that you found your perfect car and we hope to see you again in the future. Regards, Dean James, Head of Business
Chris Mannion was extremely helpful
Chris Mannion was extremely helpful, polite and informative on my purchases and had great technical knowledge on Mini products. Thank you.
2024年9月15日
自発的なレビュー
Sytner Group - Sytner Cardiff MINI からの回答
Thank you for your kind words, Julie! We are delighted to hear that Chris provided you with excellent service and knowledge during your visit to Sytner Cardiff MINI. We appreciate your feedback and hope to see you again soon. Regards, Dean James, Head of Business
Excellent AAAAAA+
Had to visit mini Cardiff last week to get the car serviced,all the staff were very friendly and very helpful
The manager was excellent and Chloe was awesome
Chloe was extremely helpful and kind she has great potential for a management job and a pay rise
Thank you Mini Cardiff from Mark and Cath
2024年9月5日
自発的なレビュー
Sytner Group - Sytner Cardiff MINI からの回答
Thank you for your positive review, Mark. We are glad to hear that you had a great experience at our MINI Cardiff location. Our team takes pride in providing excellent service and we will be sure to pass on your kind words to the manager and Chloe. Thank you for choosing us! Regards, Dean James, Head of Business
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