This is the first time I have ever purchased a used car on line without physically seeing it; although I had the same model before and felt comfortable with the quality of the mini countryman.... もっと見る
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I enjoyed my experience at Sytner Harold Wood and felt that Katy delivered excellent service. I also enjoyed our informal chats about family and Upminster which made the whole thing seem more personal... もっと見る
企業が回答しました
Fleeced £400! The charging flap was stuck, it could not be opened. You charged £100 to diagnose and £300 to fit the replacement. How this does not come under warranty is beyond me. A basic... もっと見る
A very welcoming and friendly sales man Andrew there was no pressure to buy he listened to what we wanted he was very knowledgable about all the gadgets And it was a very enjoyable experience when... もっと見る
企業が回答しました
企業情報
当該企業による記述
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
連絡先
50 Penarth Road, CF10 5RS, Cardiff, Wales, 英国
- 029 2055 8970
4.1
ほぼ満足
352件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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Really bad customer service… have rang…
Really bad customer service… have rang the branch 3 times this week and promised a call back every time. Still waiting. Won’t be buying from them again.
2023年10月6日
自発的なレビュー
Sytner Group - Sytner Cardiff MINI からの回答
We are sorry to hear about your experience with Sytner Cardiff MINI. We take customer service very seriously and we are disappointed to hear that you have not received the level of service that we strive to provide. We would like to invite you to contact our MINI Brand Manager, Jenna Sloman, jennasloman@sytner.co.uk, so that we can investigate this further and ensure that this does not happen again. We value your feedback and we would like to make it up to you.
Great customer service from Tom
Great customer service from Tom Williams
Nothing was too much trouble and he even turned up a week after I had taken delivery of the car to switch the original plate to my cherished one
I understand he is new to car sales but if he hadn’t told me I wouldn’t have known
2023年10月5日
Sytner Group - Sytner Cardiff MINI からの回答
Thank you for your kind words, Mrs James. We are delighted to hear that Tom provided you with such excellent customer service. We are proud to have him on our team and we are sure he will continue to provide the same level of service to all our customers! Regards, Dean James, Head of Business
Excellent service from start to finish
2023年9月17日
Sytner Group - Sytner Cardiff MINI からの回答
Thank you for your kind words, Stuart. We are delighted to hear that you had an excellent experience with us at Sytner Cardiff MINI. We strive to provide the best service possible and it is great to hear that we have achieved this. We hope that you will continue to enjoy your MINI and that you will come back to us for any future servicing or maintenance needs. Thank you again for your review and we look forward to seeing you again soon. Regards, Dean James, Head of Business
Purchase of our new Mini
My wife and I were treated well by all members of staff Sytner Mini in Cardiff. Our purchase experience went well as a result.
2023年9月17日
Sytner Group - Sytner Cardiff MINI からの回答
Thank you for your kind words, Mr Clark. We are delighted to hear that you and your wife had a positive experience with us at Sytner MINI in Cardiff. We strive to ensure that all of our customers are treated with the utmost respect and care, and we are glad that this was reflected in your purchase experience. We look forward to seeing you again soon. Regards, Dean James, Head of Business
After having my car break down and…
After having my car break down and towed to the Mini garage, the team were incredibly helpful and supportive. They made me feel like my car was in the right hands and were available to answer any questions whenever I asked. Though unfortunately my car could not be fixed, the team were incredibly informative and helped me go through all my options. I could not recommend the team more (especially Tom, Rachel and Rob) for their patience and assistance! They may have even converted my dad from an Audi fanatic…
2023年9月8日
Sytner Group - Sytner Cardiff MINI からの回答
Thank you for your kind words, Skye. We are delighted to hear that you had such a positive experience with our team at Sytner Cardiff MINI. We are so pleased that Tom, Rachel and Rob were able to provide you with the support and information you needed during this difficult time. We are also thrilled to hear that your dad may have been converted to a MINI fan! We hope to see you again soon and thank you for your recommendation. Regards, Dean James, Head of Business
Love my new mini!
I recently bought a used Mini from Sytner Mini Cardiff and the experience from start to finish was excellent. A big thanks to Tom Williams for such a smooth purchase. Tom always went above and beyond during the sale to ensure questions were answered and any issues sorted. Tom is an asset to Sytner. Thank you Tom.
2023年8月13日
Sytner Group - Sytner Cardiff MINI からの回答
Thank you for your kind words about Tom and Sytner MINI Cardiff. We are delighted to hear that you had such a positive experience with us. We strive to provide the best customer service and it is great to hear that Tom went above and beyond to ensure your questions were answered and any issues were sorted. We are proud to have Tom as part of our team and we are glad that you had such a smooth purchase. Thank you for your review and we look forward to seeing you again soon. Regards, Dean James, Head of Business
Helpful and good service
2023年8月1日
Sytner Group - Sytner Cardiff MINI からの回答
Thank you for your kind review, Sally. We are delighted to hear that you had a good experience with us at Sytner Cardiff MINI. Our team strives to provide the best service possible and we are glad that you found them to be helpful. We hope that you will continue to enjoy your MINI and that you will come back to us for any future needs. Thank you again for your kind words and we look forward to seeing you again soon. Regards, Dean James, Head of Business
Fairly straightforward process, need more pre-delivery checks
Fairly straightforward process. Decent to deal with, although some detail was lost as the sales team handed over between themselves, but soon sorted. New car delivered however without some key checks, so had to be handed back after 48 hours for repair and removal of soil from the engine bay. Loan car provided. Slightly defensive about the deficiency. All good in the end
2023年7月17日
Sytner Group - Sytner Cardiff MINI からの回答
Thank you for your review, Richard. We are sorry to hear that there were some issues with the delivery of your car. We take pride in providing excellent customer service and we are disappointed that we did not meet your expectations. We are glad that we were able to provide you with a loan car and that the issues were resolved. We will use your feedback to ensure that similar issues do not occur in the future. Thank you for your patience and understanding. Regards, Dean James, Head of Business
Extremely helpful and professional…
Extremely helpful and professional service from Teah 👌
I recently completed the purchase of my 4th Mini. Teah Bowen was professional throughout the sales process and always with a smile. Great service, I highly recommend Teah and I’m sure I will be back for Mini no 5 at some point .
Unfortunately the same can’t be said of my experience with Rob!. Very patronising and clearly doesn’t value customer loyalty.
2023年7月31日
自発的なレビュー
Sytner Group - Sytner Cardiff MINI からの回答
Thank you for your review, Louise. We are delighted to hear that Teah provided you with a great service and we are sorry to hear that your experience with Rob was not as positive. We take customer feedback very seriously and we will be sure to pass your comments on to the relevant department. We hope that you enjoy your new MINI and we look forward to seeing you again in the future. Regards, Dean James, Head of Business
My New Mini experience
Despite issues with delivery of our new car (manual) and then a change of mind by myself (automatic), Synter did everything they could to keep us on the road by providing us with a courtesy car until delivery of our new automatic Mini. They went above and beyond to help us.
Vaida especially was professional, knowledgeable and extremely helpful, firstly when we ordered a manual and then when I decided I wanted to change my order to an automatic. She was a joy in ensuring I had the Mini I wanted.
Many thanks to Vaida and all the staff I dealt with at Synter Cardiff.
2023年7月21日
Sytner Group - Sytner Cardiff MINI からの回答
Thank you for your kind words, Cheryl. We are delighted to hear that Vaida was able to help you get the MINI you wanted. We strive to provide the best customer service possible and it's great to hear that we achieved that for you. We hope you enjoy your new Mini and thank you for choosing Sytner Cardiff. Regards, Dean James, Head of Business
I would like to give teah Bowen 5…
I would like to give teah Bowen 5 stars, she has been absolutely amazing for the whole process of me getting my mini to the end.
Can’t recommend her enough!! So full of positive vibes and good energy 💗💗💗
2023年7月19日
自発的なレビュー
Sytner Group - Sytner Cardiff MINI からの回答
Thank you for your kind words, Holly! We are delighted to hear that Tea Bowen provided you with an excellent experience and look forward to seeing you again soon at Sytner Cardiff MINI. Regards, Dean James, Head of Business
Best experience we have had buying our mini from SYTNER Cardiff
Everyone was lovely and very helpful and efficient.
We have bought a number of cars from SYTNER Cardiff and this experience has been the best -
they even put a bow on the mini when we went to collect it!!
Couldn’t have done a better job - thanks to Vaida and Chris.
2023年6月28日
Sytner Group - Sytner Cardiff MINI からの回答
Thank you for your kind words, Mrs Webb. We are delighted to hear that you had such a great experience with us. We strive to provide the best service possible and it's wonderful to hear that we achieved this. We are so pleased that Vaida and Chris were able to make your experience extra special. We look forward to seeing you again soon! Regards, Dean James, Head of Business
The professionalism of the staff.
2023年6月26日
Sytner Group - Sytner Cardiff MINI からの回答
Thank you for your kind words, Professor Owens. We are delighted to hear that you were impressed by the professionalism of our staff. We strive to provide the best customer service and we are glad that you had a positive experience. Regards, Dean James, Head of Business
Vaida made my experience so…
Vaida made my experience so informative,fun,professional and exciting.
Vaida is an absolutely amazing lady and guided me through the process so well, I trusted Vaida from the moment I walked in.. she is a very genuine soul and I would highly recommend my friends buying from Cardiff Mini...the whole team were lovely
2023年6月17日
Sytner Group - Sytner Cardiff MINI からの回答
Thank you so much for your kind words, Miss Carter. We are delighted to hear that Vaida made your experience so enjoyable and that you trusted her from the moment you walked in. We are proud to have such a genuine and knowledgeable team here at Sytner Cardiff MINI and we hope to see you again soon. Regards, Dean James, Head of Business
Mr Lewis was honest and friendly from…
Mr Lewis was honest and friendly from the start to end
2023年6月15日
Sytner Group - Sytner Cardiff MINI からの回答
Thank you for your kind words, Eileen. We are delighted to hear that Russell provided you with an honest and friendly service and we look forward to seeing you again soon at Sytner Cardiff MINI. Regards, Dean James, Head of Business
Great customer service
Always good service. David on customer reception exceptionally helpful and efficient. Thanks.
2023年6月22日
自発的なレビュー
Sytner Group - Sytner Cardiff MINI からの回答
Thank you for your kind words, Louise. We are delighted to hear that David provided you with an efficient and helpful service. We strive to ensure that all our customers have a positive experience with us and we look forward to seeing you again soon. Regards, Dean James, Head of Business
Very good experience
Very good experience, everything explained well and dealt with very positively. Staff very friendly
2023年6月14日
Sytner Group - Sytner Cardiff MINI からの回答
Thank you for your kind words, Peter. We are delighted to hear that you had a positive experience with us. Our team is committed to providing excellent customer service and we are glad that you felt welcomed. Regards, Dean James, Head of Business
Sytner Group - Sytner Cardiff MINI からの回答
Thank you for your kind words, Dr Morgans. We are delighted to hear that you had an excellent experience with us here at Sytner Cardiff MINI. We are especially pleased to hear that Vaida Kuhlins was able to provide you with such an amazing service. We strive to ensure that all of our customers have the best possible experience when they visit us, and it is great to hear that we have achieved this with you. We look forward to seeing you again soon. Regards, Dean James, Head of Business
I have always wanted to buy a mini from…
I have always wanted to buy a mini from Synter which after waiting 5years I done. I have had my car 2 years 11 months 2016 plate when I bought the car it had done 22.838 miles on it. I had it in the June the car was serviced by Synter in the march. The timing chain on my car has snapped an destroyed the engine the cost of this to repair is £10,000. The service I have received from mini since is shocking they have just totally left us in limbo with no car and no support to repair the car. They are blaming me for no service on the car since but when we requested a service we were told the car had not done enough mileage. I am so disappointed in the way we have been treated I always believed in a main dealer and had such high expectations of mini I’ve never wanted to own a different make car it’s always been mini I am totally devastated and do not know where to go from here.
2023年5月31日
自発的なレビュー
Sytner Group - Sytner Cardiff MINI からの回答
Dear Emma, thank you for your review and I'm sorry to hear your 2016 MINI has suffered a timing chain issue. I have looked into the detail behind your review and can see that you purchased the car in June 2020 and at the point we prepared the car, the next servicing was required in January 2022 or 18,000 further miles, whichever came first. MINI's have condition based servicing and the intervals will vary based upon driver profile. It is now May 2023 and in the 3 years since you purchased the vehicle, you have not undertaken any oil servicing with MINI and it is overdue by 504 days/6214 miles. This would have been visible on the dashboard every time the vehicle was started, as a reminder. As a result of this and also the fact that the car is over 3 years outside of manufacturer warranty, neither MINI UK or Sytner Cardiff are in a position to contribute financially towards the required repairs to your vehicle as it has not been maintained to manufacturer recommendations. I really do empathise with your situation but hope that you are able to understand why this is the response. I will speak to our parts and service management team to see if there is anything we or MINI UK can do as a goodwill gesture towards the parts costs and labour rate, we will be in touch to let you know if we have been able to reduce the quotation. If there is anything further you would like us to try and help with, please don't hesitate to get in touch. Regards, Dean James, Head of Business.
Excellent dealership!
Wonderful team at Cardiff Sytner MINI, willing to go above and beyond to make sure your buying experience is first class. I felt cared for, important, and exceptionally well looked after. I wouldn’t hesitate to return to this showroom in the future it was great to see a good female representation in the team too!
2023年5月23日
Sytner Group - Sytner Cardiff MINI からの回答
Thank you for your kind words, AB! We are delighted to hear that you had a great experience with us and that you felt well looked after. We are proud to have a diverse team and we look forward to welcoming you back soon. Regards, Dean James, Head of Business
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