Customer service was 10/10 very easy to talk to and very helpful answered any questions I had and was very easy going. Big shout out to Tayyab Alyas who dealt with my purchase he was superb and would... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Great communication at all times and also fitted in a service for me that was not scheduled when dropping off for MOT and starter motor recall, I requested on day as so close to being required. Car r... もっと見る
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It was everything the service was amazing, was efficient and quick. Especially Atakan he was amazing with the updates of the car and every single detail to the important information. The service was... もっと見る
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A 2hr wait service turned into a 5hr session. I knew it was going to take longer than expected due to an issue but not that long. Didn't get updates without chasing the very helpful receptionist sever... もっと見る
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企業情報
当該企業による記述
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
連絡先
Langston Road, IG10 3UE, Loughton, 英国
- 020 8418 7600
4.6
優良
787件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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Lesson learnt stick to main dealer!
Start to finish my service advisor Reggie Witham was exceptional, very understanding and humble in his approach, his communication towards me was easy on the ear to listen to and made feel comfortable. For that big ‘Thank You’. I think lesson learnt never again going to local garages . Stick to main dealer just for peace of mind.
2026年1月9日
自発的なレビュー
Sytner Group - Sytner Chigwell BMW からの回答
Dear Masru, thank you very much for your kind words and for recognising Reggie Witham’s exceptional service. I'm delighted to hear that his understanding and clear communication made your experience comfortable and reassuring. It is wonderful to know that you value the peace of mind that comes with choosing a main dealer. Your feedback is greatly appreciated, and we look forward to continuing to provide you with the high standard of service you deserve. Thank you once again for your thoughtful review. Kind regards, Peter Chadwick - Head of Business
Sytner Group - Sytner Chigwell BMW からの回答
Dear Usmaan, thank you very much for your kind words and for taking the time to leave us a 5-star review. I'm delighted to hear that you were pleased with the service you received, especially with the brake fluid change. Our team always strives to provide excellent customer care and it’s wonderful to know that you found our staff helpful and attentive. We truly appreciate your feedback and look forward to welcoming you back to Sytner Chigwell BMW in the future. Kind regards, Peter Chadwick - Head of Business
Great MOT experienceat BMW
BMW did a great job with my MOT and returned my car clean and well looked after, including a hoovered interior. Although the wait was a bit longer than expected, the customer service was excellent. Craig took good care of me and made sure I could raise any concerns, which I really appreciated.
2026年1月7日
自発的なレビュー
Sytner Group - Sytner Chigwell BMW からの回答
Dear Sarah, thank you very much for your kind words and positive feedback. I'm delighted to hear that Craig provided excellent customer service and that you felt well looked after throughout your MOT. It’s great to know your car was returned clean and in good condition. We do apologise for the longer wait and truly appreciate your understanding. Your satisfaction means a great deal to us, and we look forward to welcoming you back to Sytner Chigwell BMW in the future. Kind regards, Peter Chadwick - Head of Business
Outstanding
Graig Macdonald kept me updated with the progress of the repair and explained the cause of the problem.Unfortunately when I collected my car I noticed one of the he alloy wheel was slightly damaged.Graig was very professional and all sorted.
2026年1月7日
自発的なレビュー
Sytner Group - Sytner Chigwell BMW からの回答
Dear Joe, thank you for your kind words and for taking the time to share your experience with us. I'm delighted to hear that Craig kept you well informed throughout the repair process and provided clear explanations. We apologise for the slight damage to your alloy wheel and are glad that Craig was able to resolve the matter professionally. Your feedback is greatly appreciated, and we hope to continue providing you with excellent service in the future. Kind regards, Peter Chadwick - Head of Business
Welcoming staff with clear information…
Welcoming staff with clear information on what work was required, costs, and dates on which to complete it and further work. Amy in particular was very helpful and informative.
2025年12月22日
自発的なレビュー
Sytner Group - Sytner Chigwell BMW からの回答
Thank you very much for your kind words and for taking the time to share your experience with us. I'm delighted to hear that our team provided clear information regarding the work required, costs, and scheduling. It’s wonderful to know that Amy was particularly helpful and informative during your visit. Your positive feedback is greatly appreciated and motivates us to maintain the high standards our customers expect. We look forward to welcoming you back to Sytner Chigwell BMW in the future. Kind regards, Peter Chadwick - Head of Business
Sytner
Been driving a Mini/using Sytner for 20 years and cannot fault them. Always a first class service.
2025年12月30日
自発的なレビュー
Sytner Group - Sytner Chigwell BMW からの回答
Dear Lee, thank you ever so much for your kind words and for being a loyal customer for the past 20 years. I'm truly delighted to hear that you have consistently received first-class service from Sytner Chigwell BMW. It is always our aim to provide an exceptional experience, and your feedback is greatly appreciated. We look forward to continuing to support you with your MINI and any future motoring needs. Kind regards, Peter Chadwick - Head of Business
Really good service and very friendly…
Really good service and very friendly and efficient A Touch of Class.
The car is X1 is amazing quality so happy with the car, great customer service from BMW Tayyab.
swiftly efficient service.
2025年12月22日
自発的なレビュー
Sytner Group - Sytner Chigwell BMW からの回答
Thank you ever so much for your wonderful 5-star review. I'm delighted to hear that you are thoroughly enjoying your BMW X1 and that the quality has met your expectations. It’s fantastic to know that Tayyab and the team provided friendly, efficient, and attentive service throughout your experience. Your kind words truly mean a lot to us. We hope your new car continues to bring you great pleasure and look forward to welcoming you back in the future. Kind regards, Peter Chadwick - Head of Business
Sytner Group - Sytner Chigwell BMW からの回答
Dear Laura, thank you very much for your kind words and for taking the time to share your experience. I'm delighted to hear that Jackie was great and helpful throughout your visit. It is always our aim to provide excellent service and support to all our customers. Your positive feedback is truly appreciated and serves as a wonderful encouragement to the team. We look forward to welcoming you back to Sytner Chigwell BMW in the future. Kind regards, Peter Chadwick - Head of Business
Great team!
2025年12月15日
自発的なレビュー
Sytner Group - Sytner Chigwell BMW からの回答
Dear Denis, thank you ever so much for your kind words and for taking the time to leave such a positive review. I'm delighted to hear that you had a great experience with our team at Sytner Chigwell BMW. It is always our aim to provide excellent service and support and your feedback truly means a lot to us. We look forward to welcoming you back in the future and hope to continue exceeding your expectations. Kind regards, Peter Chadwick - Head of Business
Avoid buying a BMW as you would the plague
It’s a case of what went right and the answer is nothing. BMW seem incapable of accepting they are wrong and go into denial. They don’t follow the basic tenants of service and are a shadow of what they were. Never could I recommend BMW to anyone as they don’t honour the guarantee and put the might of BMW against customers at every turn. My advice avoid buying a BMW as you would the plague
2025年12月5日
自発的なレビュー
Good service all round
Good service all round. Mini paperwork procedures quite complicated but the salesmen took the time to fully explain everything.
Car presented beautifully.
2025年11月29日
自発的なレビュー
Sytner Group - Sytner Chigwell BMW からの回答
Dear Lynne, thank you very much for your kind words and for taking the time to share your experience with us. I'm delighted to hear that our team took the time to explain the MINI paperwork thoroughly and that you were pleased with the service and presentation of your car. It’s wonderful to know that everything met your expectations. We truly appreciate your feedback and hope you continue to enjoy your vehicle for many miles to come. Best wishes from all of us at Sytner Chigwell, Peter Chadwick - Head of Business
Outstanding Customer Service Gary!
I recently went to Synters in Loughton & was served by Gary Lipman, his attention to detail & knowledge is brilliant & his care & attention was outstanding, I ordered my car through Gary even though I was not sure if I would order the car, but he was great to deal with, really gave me a lot of confidence about the car
2025年9月5日
自発的なレビュー
Sytner Group - Sytner Chigwell BMW からの回答
Dear Carol, thank you very much for your kind words and for sharing your positive experience with Gary Lipman at Sytner Chigwell BMW. We are delighted to hear that Gary’s attention to detail, knowledge, and care gave you the confidence you needed when ordering your car. It’s wonderful to know that his outstanding service made such a difference. We truly appreciate your feedback and hope you continue to enjoy your new vehicle for many years to come. Kind regards, Peter Chadwick - Head of Business
Great service
2025年12月3日
自発的なレビュー
Sytner Group - Sytner Chigwell BMW からの回答
Dear Mr Unek, thank you very much for your kind words and for taking the time to leave us a 5-star review. I'm delighted to hear that you received great service during your visit to Sytner Chigwell BMW. It is always our aim to provide an excellent experience for all our customers, and your feedback is truly appreciated. We look forward to welcoming you back in the future and hope to continue meeting your expectations. Kind regards, Peter Chadwick - Head of Business
A beautiful sales experience with a touch of class
I am delighted to praise the service and care provided by Daisie Harris in the new car sales dept. The whole experience was very pleasant. I felt like a valued customer and thoroughly enjoyed being there. Daisie was professional, courteous and caring. Very helpful, listened and did everything possible to ensure a perfect experience and outcome. Daisie and her colleague Alex went the extra mile Very impressed and highly recommend
2025年11月28日
自発的なレビュー
Really good experience from start to…
Really good experience from start to finish. Haymish was the best sales person I’ve ever come across, he was very knowledgeable and professional and because of him I now have my dream car. I am beyond happy and couldn’t recommend BMW Chigwell more.
2025年11月30日
自発的なレビュー
Sytner Group - Sytner Chigwell BMW からの回答
Dear Maria, thank you ever so much for your wonderful review. I'm absolutely delighted to hear that Haymish provided such a knowledgeable and professional service, helping you find your dream car. It’s fantastic to know you had a really good experience from start to finish. Your kind words mean a great deal to the whole team here at BMW Chigwell. We truly appreciate your recommendation and wish you many happy miles in your new car. Kind regards, Peter Chadwick - Head of Business
Thanks for fixing my problem Quickly…
Thanks for fixing my problem Quickly and and cleaning and washing my car.
2025年11月27日
自発的なレビュー
Recently had car in for some body works…
Recently had car in for some body repairs, MOT and service at Chigwell Synter . All staff were excellent and overall service provided was outstanding. In particular I have to thank Jackie Everett for dealing with everything with the highest quality of service - more than I expected .
2025年11月27日
自発的なレビュー
Nick Horwood gave us an amazing…
Nick Horwood gave us an amazing experience
He was so helpful and attentive. Even on his days off he was staying in contact and keeping us up to date.
Handover experience was really helpful, he explained everything in full detail ensuring it was well understood.
Thank you Nick!
2025年11月26日
自発的なレビュー
Wasim was very informative and…
Wasim was very informative and professional. Great service.
2025年11月24日
自発的なレビュー
Sytner Group - Sytner Chigwell BMW からの回答
Dear Asam, thank you very much for your kind words and for taking the time to share your experience with us. I'm delighted to hear that Wasim provided you with informative and professional service. It is always our aim to ensure every customer feels valued and well supported throughout their visit. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team at Sytner Chigwell BMW. We look forward to welcoming you back in the future. Kind regards, Peter Chadwick - Head of Business
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