Sytner Group - Sytner High Wycombe MINI レビュー 

277
TrustScore 5段階評価の4.5

4.5

575-647 London Road, HP11 1EZ High Wycombe, GB


レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Visited Mini in High Wycombe with an internal cover on mini convertible roof fallen off. Kevin from service came and had a look and explained part was broken (edge tabs). Said he’d have a look at i... もっと見る

5つ星のうち5の評価

I was made to feel very welcome by Ashley from the moment we walked into the showroom. There was absolutely no pressure, just clear, concise information from someone who clearly knew her product. Ashl... もっと見る

企業が回答しました

5つ星のうち2の評価

I would like to buy a new (to me) Mini. I arranged a test drive with a salesperson, arrived at the appointed time but had to wait 40 minutes before he was ready. He was highly apologetic, friendly a... もっと見る

企業が回答しました

5つ星のうち5の評価

Excellent dealer , made whole process of buying my JCW convertible easy , even when i changed the spec after initial order placed , Special thanks to Liam and Izzy Hand over process felt safe given... もっと見る


企業情報

  1. カーディーラー
  2. 中古車ディーラー

当該企業による記述

In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.


連絡先

  • 575-647 London Road, HP11 1EZ, High Wycombe, 英国

  • 01494 455200

4.5

優良

TrustScore 5段階評価の4.5

277件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

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レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.5

すべてのレビュー

(277)

過去12か月のレビュー数: 12,428

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Purchasing my Mini Electric car

A good experience from start to finish. I was kept informed of the progress of my car at all times. Any queries were answered promptly via email/phone.
Despite Covid the car production and handover went to plan.
I was extremely pleased that the Mini had a 2021 upgrade and that Sytner paid the price increase. I can thoroughly recommend Synter in High Wycombe.

2021年4月28日
Sytner Group - Sytner High Wycombe MINI ロゴ

Sytner Group - Sytner High Wycombe MINI からの回答

Dear Colin, thank you for the wonderful review about Sytner High Wycombe MINI , I appreciate there is a lot of choice out there so thank you for choosing Sytner High Wycombe, kindest, Andy Clements, Managing Director

5つ星のうち5の評価

A positive experience

i approached Syntner to test drive a mini but due to lockdown they were unable to facilitate this. However, Syntner remained in touch and I was able to test drive a mini on the day they opened and five days later drove away in my new car. Syntner did what they said they were going to do and were very attentive to my wishes. From first enquiry to driving the car away, it was a positive experience.

2021年4月23日
Sytner Group - Sytner High Wycombe MINI ロゴ

Sytner Group - Sytner High Wycombe MINI からの回答

Dear Paul, thank you for the wonderful review about Sytner High Wycombe MINI , I appreciate there is a lot of choice out there so thank you for choosing Sytner High Wycombe, kindest, Andy Clements, Managing Director

5つ星のうち5の評価

Good experience with buying process

Good experience with buying process. Met both Zac and Ashley. Excellent handover on collection and the questions we had were all answered.

2021年4月19日
Sytner Group - Sytner High Wycombe MINI ロゴ

Sytner Group - Sytner High Wycombe MINI からの回答

Dear Mrs Rogers, thank you for the wonderful review about Sytner High Wycombe MINI , I appreciate there is a lot of choice out there so thank you for choosing Sytner High Wycombe, kindest, Andy Clements, Managing Director

5つ星のうち5の評価

Thank you Jack for your amazing hard…

Thank you Jack for your amazing hard work in getting me my beautiful cooper! Jack is young yet very professional at his job, and it is obvious he loves what he does. He kept me informed regularly on how things were going and made me feel involved, reassured and very happy.
Huge thanks,
Maria and Pedro :)

2021年4月9日
Sytner Group - Sytner High Wycombe MINI ロゴ

Sytner Group - Sytner High Wycombe MINI からの回答

Dear Maria and Pedro, thank you for the wonderful review about Jack and the excellent customer service you experienced, I appreciate there is a lot of choice out there so thank you for choosing Sytner High Wycombe, kindest, Andy Clements, Managing Director

5つ星のうち5の評価

Zubin was excellent

Zubin was excellent, made the whole process easy and straightforward
Great communication from start to finish

2021年4月8日
Sytner Group - Sytner High Wycombe MINI ロゴ

Sytner Group - Sytner High Wycombe MINI からの回答

Dear Marc, thank you for the great review about Zubin and the excellent customer service you experienced, I appreciate there is a lot of choice out there so thank you for choosing Sytner High Wycombe, kindest, Andy Clements , Managing Director

5つ星のうち5の評価

Excellent service

Excellent service was received from the High Wycombe dealership. Ashley was extremely helpful including sending videos of the car so I could see the car closer up.

2021年4月6日
Sytner Group - Sytner High Wycombe MINI ロゴ

Sytner Group - Sytner High Wycombe MINI からの回答

Dear Sharon, thank you for the great review about Ashley and the excellent customer service you experienced, I appreciate there is a lot of choice out there so thank you for choosing Sytner High Wycombe, kindest, Andy Clements , Managing Director

5つ星のうち5の評価

First time purchase of a mini

I dealt with Jason who was very helpful from the very beginning.
He dealt with my numerous emails and also supported me really well when I came to collect my car.
As someone who doesn’t really know
Much about cars and have never driven a mini, I was worried about not having the chance to. test drive it However, he talked me through everything really well before I had to take it home.
The whole process was made so simple and I wouldn’t hesitate to recommend Jason and sytner to people

2021年3月10日
Sytner Group - Sytner High Wycombe MINI ロゴ

Sytner Group - Sytner High Wycombe MINI からの回答

Dear Mrs Hassell, thank you for the wonderful review about Jason and the excellent customer service you experienced, I appreciate there is a lot of choice out there so thank you for choosing Sytner High Wycombe, kindest, Steven Richards, Managing Director

5つ星のうち5の評価

Nice people to do business with

Nice people to do business with. Jason the sales guy was very knowledgeable & helpful through the buying process from our test driving, placing the order & collection of our new Mini.

2021年3月9日
Sytner Group - Sytner High Wycombe MINI ロゴ

Sytner Group - Sytner High Wycombe MINI からの回答

Dear Barry, thank you for the lovely feedback about Jason and the purchasing experience, kindest, Steven Richards, Managing Director

5つ星のうち4の評価

Very good service and when things went wrong it was sorted immediately!

I had a very positive experience with Sytner when purchasing my car. However the salesman left the company before I had taken possession of my car and I was not informed of this. Hence for a week my emails not answered. However the situation was redeemed by Jason Wilkins who had to step in at the last minute to arrange the paperwork and collection of my car. He was exemplary in sorting out the paperwork and hand over if my new Mini Countryman car. He was personable and could not do enough to ensure I was happy with my new car. This is the second time I have used Sytner to purchase my new car and would use them again!

2021年3月8日
Sytner Group - Sytner High Wycombe MINI ロゴ

Sytner Group - Sytner High Wycombe MINI からの回答

Dear Kate, thank you for your understanding and positive review, it's always difficult on the rare occasion when someone leaves to ensure there everyone is informed and kept up to date, I was so pleased that Jason was able to ensure the buying experience and handover went so well. Kindest, Steven Richards, Managing Director

5つ星のうち5の評価
Sytner Group - Sytner High Wycombe MINI ロゴ

Sytner Group - Sytner High Wycombe MINI からの回答

Dear MD, thank you for the 5 star feedback, kindest, Steven Richards, Managing Director

5つ星のうち5の評価

New Cooper

Great service by Zubin, despite COVID policies. All went smoothly and efficiently.

2021年3月3日
Sytner Group - Sytner High Wycombe MINI ロゴ

Sytner Group - Sytner High Wycombe MINI からの回答

Dear Mr Coates, thank you for the 5 star feedback and praise of Zubin, here's to your new MINI! Kindest, Steven Richards, Managing Director

5つ星のうち5の評価

Amazing Service again by Izzy Standley…

Amazing Service again by Izzy Standley the Business Manager . We are repeat customers and wouldn't deal with anyone else or go anywhere else. She is a credit to Sytner High Wycombe . Despite Lockdown she still managed to get us our brand New Mini Cooper through click and collect and kept us informed every step of the way. What could have been a stressful time def was not and that was all down to Izzy making sure we have a great experience of a new car. Thank you Izzy. Also a shout out to Zubin Sayed who we collected the car from with face masks on!!! Again seamless service and he went out of his way to ensure the collection of the car and paper work ran smooth despite difficult conditions. Many Thanks Karen

2021年2月27日
Sytner Group - Sytner High Wycombe MINI ロゴ

Sytner Group - Sytner High Wycombe MINI からの回答

Dear Karen, wow what wonderful feedback, thank you for your continued loyalty and comments about Izzy and Zubin, enjoy your new MINI!! Kindest, Steven Richards, Managing Director

5つ星のうち5の評価

We dealt with Sam Rutter

We dealt with Sam Rutter, excellent service from start to finish, very pleased with the new Mini, superb build quality.

2021年2月24日
Sytner Group - Sytner High Wycombe MINI ロゴ

Sytner Group - Sytner High Wycombe MINI からの回答

Dear Mrs Atkins, thank you for the 5 star review and feedback, kindest, Steven Richards, Managing Director

5つ星のうち5の評価

Sales exec Jack Dalton was very helpful…

Sales exec Jack Dalton was very helpful and made the purchase straight forward. A pleasure to deal with.

2021年2月23日
Sytner Group - Sytner High Wycombe MINI ロゴ

Sytner Group - Sytner High Wycombe MINI からの回答

Dear Mr Moore, thank you for the wonderful feedback about Jack and the purchasing journey, kindest, Steven Richards, Managing Director

5つ星のうち5の評価

Excellent Service

Fast response. They make the vehicle in very good condition before handover.

2021年2月22日
Sytner Group - Sytner High Wycombe MINI ロゴ

Sytner Group - Sytner High Wycombe MINI からの回答

Dear Mr Yeung, thank you for choosing Sytner High Wycombe and for the lovely comments, kindest, Steven Richards, Managing Director

5つ星のうち5の評価

Mrs Christine Bassett

I am very satisfied with my new purchase and have been enjoying driving it.

2021年2月20日
Sytner Group - Sytner High Wycombe MINI ロゴ

Sytner Group - Sytner High Wycombe MINI からの回答

Dear CB, thank you for choosing Sytner High Wycombe for your new MINI, I am so pleased that you've enjoyed driving it. Kindest, Steven Richards, Managing Director

5つ星のうち4の評価

The only minus was the valeting on the…

The only minus was the valeting on the car. Also chips on bonnet bodywork and windscreen. All now rectified but is a two and a half hour round trip for us

2021年2月20日
Sytner Group - Sytner High Wycombe MINI ロゴ

Sytner Group - Sytner High Wycombe MINI からの回答

Dear Customer, I'm sorry that the standard of preparation didn't meet your expectation but I am pleased to read that you are now happy, kindest, Steven Richards, Managing Director

5つ星のうち5の評価

Great service

Great service. Efficient and friendly. Whole transaction went really smoothly. Zubin was fantastic

2021年2月19日
Sytner Group - Sytner High Wycombe MINI ロゴ

Sytner Group - Sytner High Wycombe MINI からの回答

Dear Adam, thank you for taking the time to leave such wonderful feedback about Zubin and the purchasing experience, kindest, Steven Richards, Managing Director

5つ星のうち5の評価

Excellent Service from Jason!

Jason Martin at Sytner HW was very helpful throughout the purchase process. I can't fault him for his customer service.
We were a little unhappy with how long the finances took to get sorted though and know that Jason did everything he could do move it along. It was out of his control.
We cleared our money on the Tuesday, and expected to collect the car on the Thursday. However the Mini Finance dept were very slow and so we couldn't collect the car until Saturday pm.

2021年2月4日
Sytner Group - Sytner High Wycombe MINI ロゴ

Sytner Group - Sytner High Wycombe MINI からの回答

Dear Helen, thank you for the constructive feedback I will ensure we look to learn from your feedback. In the meantime thank you for your purchase and enjoy your new MINI! Kindest, Steven Richards, Managing Director

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