From the first interaction with the staff to the last, you are kept informed at every step and made to feel welcome. The technological equipment, the scanning of your tyres on entry to the diagno... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Fantastic service from start to finish. Met with a friendly welcome and professional manner by Mr. Folashade (service advisor) and offered a lovely coffee... Well communicated throughout and picked up... もっと見る
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You are welcomed the minute you come through the drop off point by someone, all attendants there were great. The offer of bespoke coffees while waiting an added appreciated offer maintaining the hig... もっと見る
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This car is our fourth JLR vehicle and when ready there will be a fifth. Not just because we like JLR vehicles, its the enjoyment of ownership and when needed a no hassle after sales experience. From... もっと見る
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企業情報
当該企業による記述
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
連絡先
S.Park Business Park,Bailey Road, SK1 2AD, Stockport, 英国
- 0161 474 7799
4.3
優良
367件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
MOT completed before expected time
MOT completed before expected time. Staff helpful and friendly as usual. Couldnt have expected more.
2026年9月1日
自発的なレビュー
Sytner Group - Sytner Jaguar Stockport からの回答
Dear John, Thank you very much for your kind words and for taking the time to share your experience with Sytner Jaguar Stockport. Your continued support means a great deal to us, and we look forward to assisting you again in the future. Wishing you safe and enjoyable journeys. Kind regards Laura Fergusson - Customer Experience Manager
Sam in Servicing Stockport was helpful
Sam in Servicing Stockport was helpful, obliging and offered some sound advice for future servicing needs. Top marks.
2026年8月25日
自発的なレビュー
Sytner Group - Sytner Jaguar Stockport からの回答
Dear Mr Parker, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Sam was helpful and and gave you some great advice. It’s always wonderful to know our team’s efforts are appreciated. Your positive feedback means a great deal to us, and we look forward to continuing to provide you with excellent service in the future. Kind regards, Laura Fergusson - Customer Experience Manager
customer service
from the welcome into the workshop, to the final pick up, i was kept informed of progress .
2026年8月12日
自発的なレビュー
Sytner Group - Sytner Jaguar Stockport からの回答
Dear Neil, Thank you so much for taking the time to give us a review. We’re delighted to hear that you felt well informed from the welcome into the workshop right through to the final collection of your vehicle. It’s wonderful to know that this made your experience a positive one. We look forward to assisting you again in the future. Kind regards, Laura Fergusson - Customer Experience Manager
Nice Jag garage
Nice Jag garage. Friendly staff. Nice environment to sit and wait for your car to be serviced whilst you do some work.
2026年8月10日
自発的なレビュー
Sytner Group - Sytner Jaguar Stockport からの回答
Dear Haidar, Thank you very much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear you found our Jaguar garage friendly and welcoming, and that you found our showroom comfortable. It’s always our aim to provide a pleasant experience for our customers, whether working or waiting. Your feedback is greatly appreciated, and we look forward to welcoming you back to Sytner Jaguar Stockport in the future. Kind regards Laura Fergusson - Customer experience Manager
I made my appointment on line which was…
I made my appointment on line which was very easy and I got confirmation very quickly.
Vehicle was attended to within the time scale set out and returned to me washed and vacuumed.
A very pleasant waiting area with attentive and very friendly and informative staff.
2026年7月4日
自発的なレビュー
Sytner Group - Sytner Jaguar Stockport からの回答
Dear Gary, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that the online booking process was straightforward and that your vehicle was attended to promptly and returned in excellent condition. Your feedback is greatly appreciated and motivates us to maintain the high standards our customers expect. Kind regards, Laura Fergusson - Customer Experience Manager
Superb service
Superb service, from the moment you drive in, to the tracker they send by email, to driving away.
2026年7月3日
自発的なレビュー
Sytner Group - Sytner Jaguar Stockport からの回答
Good morning Will, Thank you ever so much for your kind words and for taking the time to share your experience with Sytner Jaguar Stockport. We are delighted to hear that you found our service superb from the moment you arrived. It’s wonderful to know that every step of your journey with us met your expectations. Your feedback is truly appreciated and motivates us to maintain the highest standards. Kind regards, Laura Fergusson - Customer Experience Manager
Sytner Group - Sytner Jaguar Stockport からの回答
Good morning Neil, we are delighted to hear that you found our service efficient and prompt. At Sytner Jaguar Stockport, we strive to provide a seamless and enjoyable experience for all our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to our entire team. We look forward to welcoming you back in the future and continuing to meet your expectations with the highest standards of service. Kind regards, Laura Fergusson - Customer Experience Manager
The time taken to rebook my car after a…
The time taken to rebook my car after a fault was found was over two months. I had to reach out to you, to get an appointment. After the identifying the issue at the first appointment I asked if the windscreen crack was related to the issue with the air con and it was stated that it was all connected. Unfortunately I only had this verbally. The windscreen cracked after using the remote remote, wasn't fixed and blamed on a stone chip. Due to my own time constraints I've been paying for a defunct car for over a year.
2026年6月12日
自発的なレビュー
Sytner Group - Sytner Jaguar Stockport からの回答
Good Afternoon Daniel I apologise for any delays and any inconvenience regarding getting your car booked back in. I have looked into your issue with the screen and the air conditioning and can confirm this is unrelated. There is a chip causing the windscreen to be cracked so its not related to other repairs required on your car. If you are unsure about what we have explained, I am more than happy for the car to be brought back in and we can inspect it with you to demonstrate our findings. If you would like to email me on laurafergusson@sytner.co.uk if you have any further questions. Kind regards Laura Fergusson - Customer Experience Manager.
Another good Jaguar Stockport experience
They just go above and beyond each time, and are so friendly and helpful. Main contact was with Jeremy in the service department and he really is very good indeed.
2026年6月9日
自発的なレビュー
Sytner Group - Sytner Jaguar Stockport からの回答
Good morning John, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that Jeremy and the team in the service department has consistently gone above and beyond to provide friendly and helpful support. It’s always wonderful to know our efforts are appreciated. e look forward to continuing to offer you the highest standard of service in the future. Kind regards, Laura Fergusson - Customer Experience Manager
helpful and friendly
2026年5月29日
自発的なレビュー
Sytner Group - Sytner Jaguar Stockport からの回答
Good Morning Eve, Thank you so much for your kind words. We are delighted to hear that you found our team both helpful and friendly recently. It is always our aim to provide a welcoming and supportive experience for all our customers. We look forward to welcoming you back to Sytner Jaguar Stockport in the future. Kind regards Laura Fergusson - Customer Experience Manager
Very organised with superb meet and…
Very organised with superb meet and greet. You're allocated your personal point of contact so you can easily track your vehicle.
2026年6月3日
自発的なレビュー
Sytner Group - Sytner Jaguar Stockport からの回答
Good Morning, thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that you found our meet and greet superb and that you appreciated the organisation throughout your visit. It’s great to know that having a personal point of contact made tracking your vehicle straightforward and stress-free. Your feedback is truly valued, and we hope to continue providing you with excellent service in the future. Kind regards Laura Fergusson - Customer Experience Manager
A very warm reception.
A very warm reception. I was kept informed of the progress of the work being carried out during the afternoon. Refreshments were provided whilst I waited for the work to be completed. Once the work was finished I was informed, in detail, of the outcome of the MOT and the Aircon. And, as I left, I was assisted in leaving the garage. A great experience, which I have always been the case at Sytner jaguar.
2026年6月1日
自発的なレビュー
Sytner Group - Sytner Jaguar Stockport からの回答
Good afternoon Adell, thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that you felt welcome and well informed throughout your visit. It is wonderful to know that our team’s attention to detail and hospitality made your MOT and aircon service a positive experience. We truly appreciate your continued trust and look forward to welcoming you back in the future. Kind regards, Laura Fergusson - Customer Experience Manager
Professionalism at it's best.
From the first interaction with the staff to the last, you are kept informed at every step and made to feel welcome.
The technological equipment, the scanning of your tyres on entry to the diagnostic machines used on your vehicle, is at the top of the game. Something you would expect from JLR, who are at the top of their game!
Seamless few hours, kept informed and well looked after.
2026年5月29日
自発的なレビュー
Sytner Group - Sytner Jaguar Stockport からの回答
Good Morning , thank you very much for your kind words . Your positive feedback truly means a lot to the entire team here at Sytner Jaguar Stockport and we look forward to welcoming you back in the future. Kind regards, Laura Fergusson - Customer Experience Manager
Paul and the service team offer a…
Paul and the service team offer a professional and comprehensive service, keeping me informed and advising me of any issues tat require attention
2026年5月28日
自発的なレビュー
Sytner Group - Sytner Jaguar Stockport からの回答
Good morning Bernie, Thank you very much for your kind words and for taking the time to share your experience. I will pass on your feedback to Paul and the service team. We are delighted to hear that you found the service professional and comprehensive, and that you felt well informed throughout. It is always our aim to provide clear advice and support, ensuring any issues are communicated promptly. Your feedback is greatly appreciated and serves as a wonderful encouragement to us. Kind regards, Laura Fergusson - Customer Experience Manager
You are welcomed the minute you come…
You are welcomed the minute you come through the drop off point by someone, all attendants there were great. The offer of bespoke coffees while waiting an added appreciated offer maintaining the higher end offer from a high end manufacturer. Sam the colleague looking after my service was great, top marks! updated me part way through very thorough review of the whole service at the end when It was time to my car back, polite and respectful the car by the way looked pristine following the valet and wash. Another great touch. Loved the detailed video of the complimentary health check sent to my email. Was confident with the service from the staff and works carried out on my jaguar f pace.
2026年5月28日
自発的なレビュー
Sytner Group - Sytner Jaguar Stockport からの回答
Good Morning Janey, thank you so much for your wonderful review. We’re delighted to hear that Sam and the team provided such a thorough and respectful service, and that you appreciated the refreshments and video health check. It’s fantastic to know your car was pristine after the valet and wash. Your kind words truly reflect the high standards we strive to maintain. We look forward to welcoming you back to Sytner Jaguar Stockport in the future. Kind regards, Laura Fergusson - Customer Experience Manager
Service is not just for vehicles
I have to say that the service l received was of an excellent standard , from arriving at the dealership early because of my misunderstanding . Sam from the service department sorting everything in a very polite, friendly and professional manner .
It’s nice to deal with people who realise service is not just about what a car requires!
2026年4月23日
自発的なレビュー
Sytner Group - Sytner Jaguar Stockport からの回答
Good morning Martin, Thank you very much for your kind words. We are delighted to hear that Sam and the service team provided you with a polite, friendly, and professional experience. It is always our aim to offer more than just the necessary car care, ensuring every customer feels valued and well looked after. Your feedback is greatly appreciated, and it’s wonderful to know that our approach to service made a positive impression. We look forward to welcoming you back in the future. Kind regards, Laura Fergusson - Customer Experience Manager
The servicing of my car seemed thorough.
The servicing of my car seemed
thorough and the video tour underneath it regarding suspension, tyres and brakes was helpful.
When I checked the car in I took an engineer out on a test drive to try to identify a creaking noise at the rear of the vehicle - he did hear it and hoped the realignment of the tailgate and new struts would cure it.
I have no evidence a further test drive after the work was completed occurred but when I collected the car the creak at very low speed particularly when reversing - was still present. This is obviously disappointing as the vehicle has been in previously to identify and cure the creak but it seems to keep returning with no solution.
2026年4月9日
自発的なレビュー
Sytner Group - Sytner Jaguar Stockport からの回答
Good afternoon Mr Sheen, thank you for your feedback. We are pleased to hear you found the video tour helpful and that the initial inspection was thorough. However, we apologise that the creaking noise remains unresolved, which must be frustrating. I have rebooked your car in our workshop so we can readdress this for you. Kind regards, Laura Fergusson - Client Experience Manager
Constant excuses.
My car went in for repair at Sytner Jaguar Stockport on 10th November 2025 and despite the fault being diagnosed and parts being available within a few days, the car has not yet been repaired almost 5 months later. Excuses have included staff sickness, lack of trained technicians, lack of repair bays, other cars being too difficult to repair and there being over 200 cars awaiting repair. On several occasions I have been told my car is next in line and that it will be fixed within a week and then I hear nothing. I get no updates unless I call myself and my account manager is rarely available - sometimes returning my call and sometimes not. Really poor customer care.
2026年4月2日
自発的なレビュー
Sytner Group - Sytner Jaguar Stockport からの回答
Good Afternoon Mr McIntyre, we sincerely apologise for the prolonged delay and the frustration caused. I appreciate your time today to discuss this further and will update you as soon as there is progress from our end. If you have any queries, please don't hesitate to contact me directly. Kind regards, Laura Fergusson - Customer Experience Manager
worst company
This was the worst company I've ever dealt with. I have a 2019 Jaguar Ipace that's been there for repairs since October 2025. They don't give a timeframe, they just say I have to wait. It's like we're worthless and doing us a favor. The person who's helping me is very kind and caring, but it seems like he can't do anything because he can't even give me a timeframe for when the car will be ready. I'm very disappointed with the brand and the Stockport dealership.
2025年10月13日
自発的なレビュー
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