Originally made contact with a Tom Kitchen-Dunn, he couldn’t have been more disinterested in our custom. Had to repeatedly try and contact him for information on our build, did not bother responding.... もっと見る
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Service staff very helpful as usual once I got to speak to a human!!! My issue is with your automated call system which has twice failed to produce the promised 45 minute call back. Once it was next d... もっと見る
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From our initial enquiry to collecting our Land Rover Discovery Sport, the experience was first class. Peter Blear, the Land Rover sales executive, with no pressure, guided us through the vehicle, its... もっと見る
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We bought a Defender and then had some follow up stuff to sort. The General Manager of the dealership (Jason Courtney) became involved and went completely above and beyond to help and to help retain u... もっと見る
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企業情報
当該企業による記述
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
連絡先
Ffordd Maelgwyn, LL31 9PL, Llandudno Junction, 英国
- 01492580000
4.7
優良
212件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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Originally made contact with a Tom…
Originally made contact with a Tom Kitchen-Dunn, he couldn’t have been more disinterested in our custom. Had to repeatedly try and contact him for information on our build, did not bother responding. We were going to cancel the order when we were contacted by Nick McGilloway who was brilliant, couldn’t have been more helpful, literally saved the day.
2026年9月1日
自発的なレビュー
Sytner Group - Sytner Land Rover Conwy からの回答
Dear S R Evans, Thank you for sharing your experience with us. We sincerely apologise for the initial lack of communication you encountered with Tom Kitchen-Dunn, and we appreciate your understanding and patience. It is wonderful to hear that Nick McGilloway was able to provide the support you needed and made such a positive impact. We pride ourselves on delivering excellent customer service, and your kind words highlight the commitment of our team. Best wishes, Jason Courtney- General Manager
Poor automated telephone service.
Service staff very helpful as usual once I got to speak to a human!!! My issue is with your automated call system which has twice failed to produce the promised 45 minute call back. Once it was next day and on the second occassion didn't happen at all. Given the amount of money I have spent on vehicles at Llandrover Glan Conwy I don't think it is unreasonable to be able to speak with a human when I call. This should be when I call as this is obviously at a time which is convenient to me. Any call back, which might or might not happen, could easily be at a time when it is not convenient for me to take it. I assume at that point I might be left a message to call the garage back znd we are then back in the same incovenient loop.
2026年8月26日
自発的なレビュー
Sytner Group - Sytner Land Rover Conwy からの回答
Dear Ian, thank you for your honest feedback. We apologise for the frustration caused by our automated call system and appreciate you highlighting this issue. We understand how important it is to speak directly with a member of staff, especially given your valued history with us. Your comments are taken seriously, and we hope to improve communication methods to better suit customers’ needs. We’re grateful for your continued support and apologise again for any inconvenience caused. Best wishes, Jason Courtney- General Manager
Love our Land Rover Sports From our initial enquiry to collecting…
From our initial enquiry to collecting our Land Rover Discovery Sport, the experience was first class. Peter Blear, the Land Rover sales executive, with no pressure, guided us through the vehicle, its performance and a test drive was extremely professional and polite throughout, answering all questions and making the purchase easy for us. Would highly recommend the Sytner Group.
2026年8月20日
自発的なレビュー
Sytner Group - Sytner Land Rover Conwy からの回答
Dear Bob, thank you very much for your kind words and positive feedback. We are delighted to hear that Peter provided such a professional and courteous service throughout your experience with us. It’s wonderful to know that your purchase of the Land Rover Discovery Sport was made easy and enjoyable. Your recommendation means a great deal to the entire Sytner Land Rover Conwy team. We hope you enjoy every moment in your new vehicle and wish you many safe and happy journeys ahead. Best wishes, Jason Courtney- General Manager
Sytner Group - Sytner Land Rover Conwy からの回答
Dear Ken, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that you appreciated our quick response, clear communication, and the immaculate condition in which your car was returned. It’s always our aim to provide excellent service and it is rewarding to know this was reflected in your visit. We truly value your feedback and look forward to welcoming you back to Sytner Land Rover Conwy in the future. Best wishes,Jason Courtney- General Manager
Just bought my first Range Rover from…
Just bought my first Range Rover from Sytner Conwy - it certainly won’t be my last from them, as the end to end service and experience was superb. My thanks to the team, especially Peter.
2026年7月21日
自発的なレビュー
Sytner Group - Sytner Land Rover Conwy からの回答
Good afternoon and thank you very much for your kind words, John. We are delighted to hear that your first Range Rover purchase with us was such a positive experience. It’s wonderful to know that Peter and the team provided superb service throughout. We truly appreciate your support and look forward to welcoming you back in the future. Enjoy your new vehicle, and please do not hesitate to get in touch if you need anything further. Wishing you many happy journeys ahead! Best wishes, Jason Courtney, General Manager
We bought a Defender and then had some…
We bought a Defender and then had some follow up stuff to sort. The General Manager of the dealership (Jason Courtney) became involved and went completely above and beyond to help and to help retain us as key customers. I can’t speak highly enough of Jason’s approach and effort. Thank you
2026年7月10日
自発的なレビュー
Sytner Group - Sytner Land Rover Conwy からの回答
Dear Ian, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that we went above and beyond to assist you and ensure your satisfaction. It is always our aim to provide exceptional service and to build lasting relationships with our customers. Your feedback is greatly appreciated, and we are honoured to have you as a key customer. We look forward to welcoming you back in the future. Best wishes, Jason Courtney- General Manager
Tried to buy a car from this dealer
Tried to buy a car from this dealer, after a few converstions I made an offer and was told someone would get back to me, still waiting 5 days later.
The person I delt with was Tom Kitchen Dunn, as far as I can tell he knows very little about the products he is selling, and is a waste of space.
There are better dealers out there avoid Sytner Conwy.
2026年7月16日
自発的なレビュー
Thanks Nick
5 star service as always from Nick and the team at Llandudno Junction Land Rover! Always going above and beyond, sorry to keep you late but thank you for coming in on your day off to look after me and my family! An experience you’ll never find in another dealership, more than just salespeople, super professional, see you next time!
2026年6月2日
自発的なレビュー
Sytner Group - Sytner Land Rover Conwy からの回答
Good afternoon and thank you so much, Dan, for your kind words and continued support. We’re delighted to hear that Nick and the team at Llandudno Junction provided you and your family with such a positive experience. It’s always our aim to go above and beyond, and it’s wonderful to know this is appreciated. Your recognition means a great deal to us. We look forward to welcoming you back next time and continuing to provide the exceptional service you’ve come to expect. Best wishes, Jason Courtney- General Manager
Peter was excellent… delivered in every…
Peter was excellent… delivered in every sense and the vehicle was flawless.
2026年5月22日
自発的なレビュー
Sytner Group - Sytner Land Rover Conwy からの回答
Good morning and thank you very much for your kind words, CJM. We are delighted to hear that Peter provided excellent service and that your vehicle was flawless upon delivery. It is always our aim to ensure every aspect of the experience meets our customers’ expectations. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team. We hope you continue to enjoy your Land Rover and look forward to welcoming you back in the future. Best wishes, Jason Courtney- General Manager
A simple hassle free agreement made…
A simple hassle free agreement made with Conwy . My third visit to Llnandudno for both Jaguar and Landrover vehicles.j
2026年4月30日
自発的なレビュー
Sytner Group - Sytner Land Rover Conwy からの回答
Dear Mike, Thank you very much for your kind words and for choosing Sytner Land Rover Conwy on multiple occasions. We are delighted to hear that your experience has been hassle-free and straightforward. It is always a pleasure to assist returning customers, especially those who appreciate both Jaguar and Land Rover vehicles. Your continued support means a great deal to us, and we look forward to welcoming you back in the future. Best wishes, Jason Courtney- General Manager
Very helpful- Alex sorted everything…
Very helpful- Alex sorted everything out for us. Everyone most polite and knowledgeable.
Polite and wonderful staff.
The garage atmosphere helped to ease the process . Coffee water chocolate for child. I cannot praise the staff enough.
2026年5月16日
自発的なレビュー
Sytner Group - Sytner Land Rover Conwy からの回答
Dear Margaret, Thank you ever so much for your kind words. We are delighted to hear that Alex and the team were able to assist you so effectively and that you found everyone polite and knowledgeable. It’s wonderful to know the atmosphere and little touches, like the refreshments for your child, helped make your visit more comfortable. Your praise means a great deal to us all. We truly appreciate you taking the time to share your experience. Best wishes, Jason Courtney- General Manager
Outstanding service from Conway on my Range Rover
Outstanding JLR main dealer experience at Sytner Conway today … efficient, friendly and professional In every interaction. My old Range Rover L322 repaired in under 3 hours…. Highly recommended.
2026年5月6日
自発的なレビュー
Sytner Group - Sytner Land Rover Conwy からの回答
Good afternoon and thank you very much for your kind words and positive feedback. We are delighted to hear that your experience at Sytner Land Rover Conwy was efficient, friendly, and professional throughout. It’s wonderful to know your Range Rover L322 was repaired promptly and to your satisfaction. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back in the future. Best wishes, Jason Courtney - General Manager
A big thank you to Emma...
I recently had my car taken into Land Rover Conwy due to an electrical fault, and I honestly couldn’t be happier with the service I received from start to finish.
The whole team were professional, helpful, and kept everything running smoothly throughout the process. A special thank you to Emma, who has been absolutely amazing — keeping me updated regularly, organising everything efficiently, and making the whole experience completely stress-free.
Excellent customer service, fantastic communication, and a genuinely great experience throughout. Highly recommend!
2026年4月22日
自発的なレビュー
Sytner Group - Sytner Land Rover Conwy からの回答
Good morning A McGinn, Thank you ever so much for your kind words and for taking the time to share your experience with Land Rover Conwy. We are delighted to hear that Emma and the team provided you with professional, helpful, and stress-free service throughout. It’s wonderful to know that our communication and customer care met your expectations. Your recommendation means a great deal to us, and we look forward to welcoming you back in the future. Best wishes, Jason Courtney- General Manager
Sytner Group - Sytner Land Rover Conwy からの回答
Good morning Ian, Thank you ever so much for your kind words. It’s always wonderful to hear that our Conwy team have made your experience a pleasure. We truly value your continued support and are delighted to know that our service meets your expectations. Your feedback is greatly appreciated and motivates us to maintain the highest standards. We look forward to welcoming you back in the future and ensuring every visit is just as enjoyable. Best wishes, Jason Courtney - General Manager
Great experience understood our needs…
Great experience understood our needs for the type of car we required
2026年2月20日
自発的なレビュー
Sytner Group - Sytner Land Rover Conwy からの回答
Good afternoon Terence, Thank you very much for your kind words. We are delighted to hear that your experience with us was great and that we were able to understand your needs for the type of car you required. It is always our aim to provide a personalised and attentive service to all our customers. Your feedback is greatly appreciated and serves as a wonderful encouragement to the entire team here at Sytner Land Rover Conwy. We hope you enjoy your new vehicle. Kind regards, Kevin Coyle - Aftersales Manager
Erin and Emma went above and beyond to…
Erin and Emma went above and beyond to help us with our Dc unit problem.
They were very professional and always came back to me if busy when I called
2026年4月1日
自発的なレビュー
Sytner Group - Sytner Land Rover Conwy からの回答
Good morning Stuart, Thank you very much for your kind words. We are delighted to hear that Erin and Emma provided such professional and attentive service while assisting you with your DC unit issue. It’s wonderful to know they went above and beyond and kept you informed throughout. Your feedback is greatly appreciated and serves as a fantastic encouragement to the team. We look forward to welcoming you back to Sytner Land Rover Conwy in the future. Best wishes, Jason Courtney - General Manager
Great Customer Service, seamless purchase
Callum made the purchase of my RR Sport simple. He patiently explained the process, the finance etc. On the day we collected the car we were kept informed of when we could call in and were made very welcome whilst we went through the paperwork. Love the new car :o)
2026年3月20日
自発的なレビュー
Sytner Group - Sytner Land Rover Conwy からの回答
Good morning Richard, Thank you very much for your kind words. We’re delighted to hear that Callum made the purchase of your Range Rover Sport straightforward and that you felt well informed throughout the process. It’s wonderful to know you were made to feel welcome on collection day and that you’re enjoying your new car. Your feedback is greatly appreciated, and we hope your new vehicle brings you many miles of enjoyment. Best wishes, Jason Courtney- General Manager
Staff are excellent- knowledgable an…
Staff are excellent- knowledgable an helpful.
Great facilities too.
2026年3月13日
自発的なレビュー
Sytner Group - Sytner Land Rover Conwy からの回答
Good afternoon Paula, Thank you very much for your kind words. We are delighted to hear that you found our staff knowledgeable and helpful, as well as appreciating our facilities. It is always our aim to provide an excellent experience for all our customers, and your positive feedback is truly appreciated. We look forward to welcoming you back to Sytner Land Rover Conwy in the future. Best wishes, Jason Courtney- General Manager
Absolutely flawless
Absolutely flawless, landrover conwy has been fantastic from the start of the order to handover they met my needs 100% and more Peter Blears and Jason Courtney are the most two amazing people I've ever come across they helped me guided me and made a usual stressful experience become a joy again I buy lots of new cars and have been to alot of dealerships conwy is outstanding 😀 I will definitely be buying again from conwy thank you so much very much appreciated 👏 💐
2026年3月17日
自発的なレビュー
Sytner Group - Sytner Land Rover Conwy からの回答
Good morning and thank you so much, Mark, for your wonderful review. I'm absolutely delighted to hear that Peter made your experience enjoyable and stress-free. It’s fantastic to know that we met your needs so thoroughly and that Conwy stands out among the many dealerships you’ve visited. Your kind words mean a great deal to us, and we truly appreciate your continued support. We look forward to welcoming you back for your next new car purchase which knowing you as well as I do, won't be too long :). Very best wishes, Jason Courtney- General Manager
Team went above and beyond
2026年3月14日
自発的なレビュー
Sytner Group - Sytner Land Rover Conwy からの回答
Good morning Anthony, Thank you ever so much for your kind words. We are absolutely delighted to hear that our team went above and beyond to assist you. It is always our aim to provide exceptional service and ensure every customer feels valued and well cared for. Your positive feedback truly means a great deal to us and serves as a wonderful encouragement to the entire team here at Sytner Land Rover Conwy. We look forward to welcoming you back in the future. Best wishes, Jason Courtney- General Manager
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