My LR was called in for a full day service recall but the first appointment was cancelled as the required parts were not available. When I arrived for the rearranged appointment a month later there... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Beth organised the replacement of my windscreen from start to finish. Everything went as planned. Excellent service, thanks. Matt
Excellent experience for my recent service. Easy booking, excellent communication, Alisha was very welcoming and kept me up to date throughout the day so that I could pick up the car when it was ready... もっと見る
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Always plenty of faults. 2 just before 3yr warranty ran out March 24. Bought 3 cars now at Knutsford. To the credit of Beth and the service team, fitted a new £400 stop - start battery set up without... もっと見る
企業が回答しました
企業情報
当該企業による記述
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
連絡先
Manchester Road, WA16 0ST, Knutsford, 英国
- 01565 632525
4.6
優良
893件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Beth organised the replacement of my…
Beth organised the replacement of my windscreen from start to finish.
Everything went as planned.
Excellent service, thanks.
Matt
2026年9月2日
自発的なレビュー
Professional
Professional, friendly and attentive service from start to finish from all staff.
2026年9月1日
自発的なレビュー
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
Excellent experience for my recent service
Excellent experience for my recent service. Easy booking, excellent communication, Alisha was very welcoming and kept me up to date throughout the day so that I could pick up the car when it was ready before the weekend. And a bonus was that it was sparkling clean at the end!! Thanks 👍
2026年8月28日
自発的なレビュー
Sytner Group - Sytner Land Rover Knutsford からの回答
Thank you for your kind words, Dr Peach. We are delighted to hear that your recent service experience at Sytner Land Rover Knutsford was so positive. We always aim to keep our customers informed and ensure their vehicles are returned in immaculate condition. Your feedback is appreciated, and we hope to continue offering you the same high standard of service in the future. Thanks again for choosing us. Kind regards, Jane Dunscombe, Client Experience Manager.
Sytner Group - Sytner Land Rover Knutsford からの回答
Dear Mike, Thank you for your kind words and for taking the time to share your experience with us at Sytner Land Rover Knutsford. We are delighted to hear that everything met your expectations. We appreciate your feedback and look forward to welcoming you back in the future. Kind regards, Jane Dunscombe, Client Experience Manager.
Sytner Group - Sytner Land Rover Knutsford からの回答
Dear Mrs Osborne, Thank you for your lovely review. We are delighted to hear that your vehicle's drop off and pick up went so smoothly, and that our team were friendly and helpful throughout the process. It is always our aim to provide excellent customer service and a smooth experience for all our valued clients. Your kind words are appreciated and will be shared with the team. We look forward to welcoming you back to Sytner Land Rover Knutsford in the future. Kind regards, Jane Dunscombe, Client Experience Manager.
Very friendly service & prompt response
2026年7月30日
自発的なレビュー
Sytner Group - Sytner Land Rover Knutsford からの回答
Dear Benny, Thank you very much for your kind words and for taking the time to share your experience. Kind regards, Jane Dunscombe, Client Experience Manager.
My LR was called in for a full day…
My LR was called in for a full day service recall but the first appointment was cancelled as the required parts were not available.
When I arrived for the rearranged appointment a month later there were no available courtesy cars. I then had to call a neighbour to pick me up.
Otherwise everything was ok.
2026年8月17日
自発的なレビュー
Sytner Group - Sytner Land Rover Knutsford からの回答
Good afternoon, Thank you for sharing your experience with us. We sincerely apologise for the inconvenience caused by the cancellation of your initial appointment due to parts availability and the lack of courtesy vehicles on your rearranged visit. We appreciate your understanding and patience in these circumstances. It is good to hear that, despite these issues, the rest of your experience was satisfactory. Your feedback is important to us and helps us improve our services. Kind regards, Jane Dunscombe, Client Experience Manager.
Sytner Group - Sytner Land Rover Knutsford からの回答
Dear Carol, Thank you for your kind words and for taking the time to share your positive experience at Sytner Land Rover Knutsford. We look forward to welcoming you back in the future. Kind regards, Jane Dunscombe, Client Experience Manager
The driver who collected our car was…
The driver who collected our car was very prompt and courteous
2026年8月11日
自発的なレビュー
Sytner Group - Sytner Land Rover Knutsford からの回答
Thank you very much for your kind words. It is always our aim to provide a seamless and pleasant experience for our customers, and your feedback reassures us that we are meeting those expectations. We appreciate you taking the time to share your experience and hope to continue providing the highest standards of service in future. Kind regards, Jane Dunscombe, Client Experience Manager.
Very disappointing as my vehicle was…
Very disappointing as my vehicle was booked in for MOT. I delivered it a day early but, on the day it should have been done it never moved!!
Returned to me with apologies one day late.
2026年7月22日
自発的なレビュー
Sytner Group - Sytner Land Rover Knutsford からの回答
Dear Maureen, Thank you for your feedback. We sincerely apologise for the delay and understand how frustrating it must have been to have your vehicle returned later than expected. We appreciate you bringing this to our attention and regret any inconvenience caused by the MOT not being completed on the scheduled day. Your experience is important to us, and we hope to provide a smoother service in the future. Please do not hesitate to get in touch if you wish to discuss this further. Kind regards, Jane Dunscombe, Client Experience Manager.
Excellence at Sytner Knutsford
I have always found Sytner Knutsford an excellent dealership and returned to trade-in my Evoque for a newer model. Unfortunately, Craig the outstanding representative I'd dealt with previously, was on holiday.
However, Heather took over and proved to be just as good! She was friendly, patient and professional and navigated a good deal for me.
Both she and Craig are excellent adverts for Sytner at Knutsford!
Everyone I dealt with or met was friendly. And the coffee was good too!
2026年7月22日
自発的なレビュー
Sytner Group - Sytner Land Rover Knutsford からの回答
Dear Howard, Thank you for your kind words and for choosing Sytner Land Rover Knutsford once again. We are delighted to hear that Heather provided you with excellent service in Craig’s absence and that you found the team friendly and professional throughout. Your positive feedback means a great deal to us, and we look forward to welcoming you back in the future. Kind regards, Jane Dunscombe, Client Experience Manager.
Always the warmest welcome and a coffee…
Always the warmest welcome and a coffee at hand, we have always bought our cars from Sytner Knutsford and the service has been exceptional! Andrea today was a delight to deal with - thank you team.
2026年7月23日
自発的なレビュー
Sytner Group - Sytner Land Rover Knutsford からの回答
Dear Tracy, thank you for your kind words and continued loyalty to Sytner Land Rover Knutsford. We are delighted to hear that you always receive a warm welcome and enjoy a coffee with us. Andrea will be thrilled to know she made your experience so pleasant. We appreciate your support and look forward to assisting you with your future motoring needs. Warm regards from the team, Jane Dunscombe, Client Experience Manager.
Vehicle repair
Vehicle diagnostic, warranty authorisation and subsequent repair were all carried out quickly and efficiently. Alisha is helpful, friendly and always puts the customer first.
2026年7月14日
自発的なレビュー
Absolutely brilliant experience with…
Absolutely brilliant experience with Sytner Land Rover Knutsford. From the moment I walked in, everything was handled professionally and efficiently.
Beth and Matthew were fantastic—friendly, knowledgeable, and genuinely helpful throughout. They made the whole process smooth and stress-free, kept me well informed, and went above and beyond to make sure everything was spot on.
It’s rare to come across service like this. Highly recommend both of them and the dealership as a whole.
2026年7月11日
自発的なレビュー
Sytner Group - Sytner Land Rover Knutsford からの回答
Thank you, Sohail, for your wonderful review. We are delighted to hear that Beth and Matthew provided such a friendly and knowledgeable service, making your experience smooth and stress-free. It is always our aim to offer professional and efficient support, and it is rewarding to know this was reflected during your visit. Your kind recommendation means a great deal to us. Kind regards, Jane Dunscombe, Client Experience Manager.
Many thanks
Many thanks
Timely collection and return of my car, thank you.
Personable, friendly and respectful approach, similar to last time.
Thank you very much :)
2026年7月2日
自発的なレビュー
Sytner Group - Sytner Land Rover Knutsford からの回答
Dear Sarah-Kate, Thank you for your kind words and for taking the time to share your experience. We are delighted to hear that the collection and return of your car were timely and that our team maintained a personable, friendly, and respectful approach. It is always a pleasure to welcome back returning customers and to provide a consistently positive experience. We appreciate your continued support and look forward to assisting you again in the future. Kind regards, Jane Dunscombe, Client Experience Manager.
Sytner Group - Sytner Land Rover Knutsford からの回答
Good morning Eddie, Thank you very much for your kind words. We are delighted to hear that you found our team friendly, efficient and knowledgeable. It is always our aim to provide the highest standard of service and your positive feedback is appreciated. Kind regards, Kind regards, Jane Dunscombe, Client Experience Manager.
Fantastic experience off Bo from the…
Fantastic experience off Bo from the service department
She is an asset to the company she always goes above and beyond to help.
2026年6月30日
自発的なレビュー
Sytner Group - Sytner Land Rover Knutsford からの回答
Good morning Michelle, Thank you for your kind words. We are delighted to hear that our service department, in particular Bo, provided you with such a great experience. Kind regards, Kind regards, Jane Dunscombe, Client Experience Manager.
Alisha went above and beyond
My car had to go in for something and it was unexpected but Alisha was amazing and got me a car sorted so quickly and kept me updated frequently and then I actually got my car back a lot sooner than anticipated and again Alisha went above and beyond for me thanks so much for the great service!
2026年7月3日
自発的なレビュー
Sytner Group - Sytner Land Rover Knutsford からの回答
Good afternoon Kate, thank you for your kind words. We are pleased to hear that Alisha was able to assist you promptly and keep you well informed throughout. Your feedback means a great deal to us, and are delighted to hear that you had such a positive experience. Thanks again for taking the time to share your thoughts with us. Kind regards, Jane Dunscombe, Customer Experience Manager
Excellent customer service
Excellent customer service. Kept up to date with what is happening to your vehicle. Staff very helpful and polite. No pressure sales. Refreshments constantly available and free. Definitely recommend this branch of Sytner.
2026年7月1日
自発的なレビュー
Sytner Group - Sytner Land Rover Knutsford からの回答
Good afternoon Maureen, Thank you for your kind words and for taking the time to share your experience with Sytner Land Rover Knutsford. We are delighted to hear that our team provided excellent customer service and kept you well informed throughout. Your recommendation means a great deal to us. We look forward to welcoming you back in the future. Kind regards Jane Dunscombe, Customer Experience Manager
Evoque fixed
Excellent service vehicle was picked up fixed and returned the same day would highly recommend.The man who came to pick it up explained what they were going to do and was very helpful couldn't fault.Customer services were also very helpful.
2026年6月30日
自発的なレビュー
Sytner Group - Sytner Land Rover Knutsford からの回答
Good morning Carl, Thank you very much for your kind words and for taking the time to share your experience following your recent visit to ourselves. We are delighted to hear that the service was efficient and that our team were helpful and clear in their communication. We look forward to assisting you again in the future. Kind regards, Jane Dunscombe, Client Experience Manager.
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