The actual service at £700 was steep, and then paying £150 to have the AC serviced on top. Wasn't helped by 4 new tyres. Price charged was over the market price, but I had no choice. As usual staff we... もっと見る
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所在地
所在地を変更Swan Valley Way Swan Valley Northampton Northamptonshire, NN4 9BD Northampton, GB
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レビュアーのコメントを見てみましょう
Honestly Northampton JLR dealership has transformed from truly the worst Car Dealership experiences I ever had in my life 4 years ago, to the best experience. What a turnaround. I have had a need to v... もっと見る
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Adam, Omar and Chan were all exceptional. From the moment you enter the beautiful showroom you feel welcome. Coffee is served whilst you’re waiting for your sales representative and a walk around the... もっと見る
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Our visit to this garage was to fix a faulty sensor in an Evoque. The service was excellent, all sorted through the Land Rover warranty, they did everything for us and kept us informed throughout. R... もっと見る
企業情報
当該企業による記述
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
連絡先
Swan Valley Way Swan Valley Northampton Northamptonshire, NN4 9BD, Northampton, 英国
- 01604 547700
4.2
ほぼ満足
1134件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Customer service was fantastic
Customer service was fantastic.
Such a massive improvement from my last visit.
2026年9月7日
自発的なレビュー
Great staff
All the staff were very welcoming and the salesman Steve Hunt was fantastic
2026年9月4日
自発的なレビュー
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
Sytner Group - Sytner Land Rover Northampton からの回答
Thank you very much for your kind words, Howard. We are delighted to hear that Zuber and the team provided you with first class service. It is always our aim to ensure every customer has a smooth and enjoyable experience, and your positive feedback truly means a great deal to us. We look forward to welcoming you back to Sytner Land Rover Northampton in the future. Your support and recognition are greatly appreciated by everyone here. Kind Regards, Nicola Bradshaw, Client Relations Manager.
Very professional and easy.
2026年8月28日
自発的なレビュー
Sytner Group - Sytner Land Rover Northampton からの回答
Dear Jamie, Thank you very much for your kind words. We are delighted to hear that you found our service very professional and easy. At Sytner Land Rover Northampton, we always strive to make every customer’s experience straightforward and enjoyable. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to our entire team. We look forward to welcoming you back in the future and hope to continue providing you with the same high standards. Best wishes, Nicola Bradshaw, Client Relations Manager.
Missed opportunity
The actual service at £700 was steep, and then paying £150 to have the AC serviced on top. Wasn't helped by 4 new tyres. Price charged was over the market price, but I had no choice. As usual staff were pleasant, helpful and a credit. An opportunity missed is to train, inform or brief the people handling the service side with what is happening in terms of new models, particularly the electric Discovery or on if and when the new Jaguar is being launched. It is often at that moment picking up your car for the service that you begin to think about your next car. I would have welcomed that friendly no commitment chat about JLR and it's cars as we are loyal to the brand.
2026年8月29日
自発的なレビュー
Sytner Group - Sytner Land Rover Northampton からの回答
Thank you for your honest feedback, Tim. We appreciate your kind words regarding our staff and understand your concerns about the service costs and additional charges. Your point about providing more information on new models, particularly electric Discovery and forthcoming Jaguar launches, is well noted. We recognise how important those conversations can be when considering your next vehicle. We value your loyalty to the brand and hope to continue offering a positive experience with us in the future. Kind Regards, Nicola Bradshaw, Client Relations Manager.
Works not completed in full
Works not completed in full. I was not told. Only noticed upon leaving.
2026年8月24日
自発的なレビュー
Sytner Group - Sytner Land Rover Northampton からの回答
Dear Reenie, Thank you for sharing your feedback. We apologise for any inconvenience caused by the works not being completed in full and for the lack of communication regarding this. It is certainly not the experience we aim to provide. If you could please email me to allow me to look into this further for you. My email address is: nicolabradshaw@sytner.co.uk Kind Regards, Nicola Bradshaw, Client Relations Manager.
Poor customer service
The was in for a double recall, a whole disrupted day with miles added on the car. Asked for loan car, not told about XS insurance cover charge until returned the car. If notified in advance it gives customer opportunity to sort their own cover. On pick up screen language had changed to Arabic, surely you would check the car after the work? Finally, I left an expensive hoodie in the loan car, I emailed early following morning, nobody bothered to call back or check for me, despite a phone call later. Again no response to an email following day. After 2 working days i eventually spoke to our service person. Told me she was too busy to check before, then went to check and hoodie was not there. Very off hand, finished call by saying "no issue" then cut me off.
2026年8月17日
自発的なレビュー
Sytner Group - Sytner Land Rover Northampton からの回答
Dear Peter, We sincerely apologise for the inconvenience you experienced during your visit, especially regarding the unexpected insurance charge. It is always our aim to be transparent with the charge before visits. We appreciate your feedback about the lack of communication regarding your lost property enquiry. I do know personally that an intense search was completed looking for the hoodie left in the vehicle but unfortunately this could not be located. Your comments are taken seriously, and we regret that your experience did not meet the high standards we strive for. Thank you for bringing these matters to our attention. Kind regards, Nicola Bradshaw, Client Relations Manager.
New Vehicle Purchase
Fantastic service throughout, good communication, responsive and knowledgable. Would certainly return.
2026年8月6日
自発的なレビュー
Sytner Group - Sytner Land Rover Northampton からの回答
Dear Geraldine, Thank you so much for your wonderful review. We are delighted to hear that you found our service fantastic and our team both responsive and knowledgeable. It is always our aim to provide clear communication and a positive experience for every customer. Your kind words mean a great deal to us, and we would be absolutely thrilled to welcome you back in the future. Wishing you all the very best until then. Kind regards, Nicola Bradshaw, Client Relations Manager.
Adam our technician was fantastic
Adam our technician was fantastic, sorting the issue straight away and explaining everything to us, top man and great service
2026年8月9日
自発的なレビュー
Sytner Group - Sytner Land Rover Northampton からの回答
Dear Andrew, Thank you very much for your kind words and taking the time to share your experience. We’re delighted to hear that Adam provided such excellent service, resolving the issue promptly and explaining everything clearly. It’s always rewarding to know our team’s efforts are appreciated. Your positive feedback means a great deal to us, and we hope to continue delivering the same high standard whenever you visit Sytner Land Rover Northampton. Best regards, Nicola Bradshaw, Client Relations Manager.
First rate salesteam
Great knowledge of the car we wanted, the options available and follow through from agreed sale to collection. Lester was always available to answer and deal with our queries.
2026年6月29日
自発的なレビュー
Sytner Group - Sytner Land Rover Northampton からの回答
Thank you very much for your kind words and for taking the time to share your positive experience with Lester and the team at Sytner Land Rover Northampton. We are delighted to hear that you found the knowledge and support throughout the purchase process helpful and reassuring. It is always our aim to provide clear communication and excellent service from start to finish. We hope you continue to enjoy your new vehicle and look forward to welcoming you back in the future. Kind Regards, Client Relations Manager.
Sytner Group - Sytner Land Rover Northampton からの回答
Dear Chris, Thank you ever so much for your kind words and fantastic five-star review. We are delighted to hear that you found our service great and our team very helpful. It is always our aim to provide the highest level of care to all our customers, so your feedback truly means a lot to us. We look forward to welcoming you back to Sytner Land Rover Northampton in the future. Wishing you all the best with your vehicle. Kind regards, Nicola Bradshaw, Client Relations Manager
Disappointing
This must be the 4th/5th time my vehicle has been in to JLR Northampton to under take removing the engine management light that has been on the vehicle for over 30 months now. To add insult to injury I had to pay 10% towards the warranty claim as I was told the part was not covered as the vehicle was out of warranty.
Firstly the fault has been ongoing for 30 months and not resolved and secondly I have paid for the extra manufactures extended warranty. Again I have done the 105 mile round trip with the vehicle to have the repair undertaken ( load car provided) 5 miles down the road the the engine management light comes back on like the last 5/6 occasions
I would ideally like to talk to the GM on site as I have my other vehicle caught up in the system at JLR Northampton and it’s been there for around 6 weeks awaiting warranty repairs
2026年7月31日
自発的なレビュー
Sytner Group - Sytner Land Rover Northampton からの回答
Good Morning, We are sorry to learn of your ongoing frustration regarding the recurring engine management light concern and the additional costs you have incurred despite having an extended warranty. Whilst your warranty policy is administered by a third-party provider rather than ourselves, and certain items such as filters are considered wear-and-tear components and therefore excluded from cover, we do appreciate and understand your disappointment. We also recognise the inconvenience caused by repeated visits and significant travel, particularly when a permanent resolution has not yet been achieved. We value your loyalty to JLR Northampton and sincerely regret the frustration and disappointment this situation has caused. Kind regards, Nicola Bradshaw, Client Relations Manager.
Great experience
The customer service from all those I dealt with (especially Steve) was great. Good communication all the way
2026年7月28日
自発的なレビュー
Sytner Group - Sytner Land Rover Northampton からの回答
Dear Nick, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that the customer service you received, particularly from Steve, was excellent and that communication was clear throughout. It is always our aim to provide a friendly and professional service, and your feedback is greatly appreciated. We look forward to welcoming you back to Sytner Land Rover Northampton in the future. Best regards, Nicola Bradshaw, Client Relations Manager.
Explained what would happen and I did
Explained what would happen and I did. Kept informed. Curtesy car was a little dirty to be honest
2026年7月15日
自発的なレビュー
Great service
Great service. Completed on time and on budget. I waited whilst work was done and enjoyed coffees and snacks and WiFi throughout. The team there are lovely
2026年7月16日
自発的なレビュー
Excellent service and very professional
Our visit to this garage was to fix a faulty sensor in an Evoque. The service was excellent, all sorted through the Land Rover warranty, they did everything for us and kept us informed throughout. Rosie is a credit to the dealership and very professional throughout
2026年7月14日
自発的なレビュー
Kept informed all through the process
Kept informed all through the process , the lady who looked after me was a good and efficient. look after her
2026年7月9日
自発的なレビュー
Sytner Group - Sytner Land Rover Northampton からの回答
Good morning Nick, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that you felt well informed throughout the process and that the lady who assisted you provided efficient and attentive service. Your feedback is greatly appreciated, and we will be sure to pass on your compliments. It’s always wonderful to know our customers feel valued and well looked after. We hope to welcome you back in the future. Best regards, Nicola Bradshaw, Client Relations Manager.
Sold a bit of a lemon.
Sold a bit of a lemon.
Purchased a £75k Range Rover a few weeks back. The upsold a tracker yet failed to inform it already had a contracted tracker in it. Secondly it ALSO had another tracker fitted, so in the end there were three trackers.
The second tracker I had to get the manufacturer to disable albeit it took a few emails (and CC's) to get anyone at Sytner to answer.
Secondly the software was old, was faulty and wouldn't do OTA updates so I immediately had to take it to a garage to get it looked at - clearly they've done very little inspection of the car.
Thirdly, whilst on pick up the car looked great, as soon as it was washed it was clearly visible that they'd covered an awful lot of scuffs and scracthes which you would assume they'd fix prior to selling the car.
It's not a great experience for a £75k used car.
2026年7月10日
自発的なレビュー
Sytner Group - Sytner Land Rover Northampton からの回答
Good morning Dean, We apologise for the disappointing experience you have described with your Range Rover purchase. It is certainly not the standard we aim to uphold, especially for a vehicle of this value. We appreciate your feedback regarding the trackers, software issues, and vehicle condition. Kind regards, Trevor Wale - Head of Business
Just about a 2!
2 because the service advisor was great, but the rest was a 1.
1st visit booked for a recall and some quality issues, after an hour told parts were on back order, and the warranty issues I highlighted were not issues.
I showed the service advisor the door set problems, she agreed it was not right.
I later found there was no problem with the parts on back order either.
2nd visit, had to leave my vehicle, inconvenient as it’s 30mins away, on collection the recall was done, apparently door set done, but it’s as bad, if not worse than before. Other quality issue with 3rd row seat alignment also not resolved.
I’ll be rebooking at another dealer
2026年6月18日
自発的なレビュー
Sytner Group - Sytner Land Rover Northampton からの回答
Good morning, thank you for your feedback. We apologise for the inconvenience and disappointment you have experienced with your visits. It is important to us that all concerns are addressed thoroughly and to your satisfaction. We would like to invite you to contact our Client Relations Manager at nicolabradshaw@sytner.co.uk to discuss your experience further. Your feedback is valued, and we hope to better understand and resolve the issues you have raised. Kind Regards, Nicola Bradshaw, Client Relations Manager.
Kelly was absolutely brilliant
Kelly was absolutely brilliant. Really responsive and helped me through the process from start to finish. Met me on arrival, kept me updated throughout and met me on departure. Great service, thank you.
2026年7月3日
自発的なレビュー
Sytner Group - Sytner Land Rover Northampton からの回答
Good afternoon Robbie, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that you were provided with such brilliant and attentive service throughout your visit. It’s wonderful to know you felt supported from start to finish and appreciated the updates and personal attention. Your feedback means a great deal to us, and we’re grateful for your recommendation. We hope you continue to enjoy your Land Rover and look forward to welcoming you back in the future. Best wishes, Nicola Bradshaw, Client Relations Manager.
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