A very average sales experience. We were given a test ride and the sales rep sat down to build a configuration - all good. I asked the rep how much it would cost me and he said he couldn't gi... もっと見る
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I can sum up my experience in 1 word . Imran service manager . 15 years I’ve been going there going past other BMW dealerships with a 150 mile round trip every
Excellent customer service from Kenny and Kelly, they both made me and my families visit to Sytner BMW Maidenhead great experience all the way from London. Kenny was kind enough to find us a last mi... もっと見る
企業が回答しました
Purchased a new X3 M50 and the sale was presided over by Jeremy who was great, paperwork was quick and easy to complete. The car arrived on time and the handover went smoothly. Thank you Sytner BMW... もっと見る
企業情報
当該企業による記述
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
連絡先
Bath Road, SL6 0BW, Maidenhead, 英国
- 01628 680300
4.5
優良
550件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
efficient booking system
efficient booking system, helpful and friendly staff and fair pricing plus an overall good service
2025年12月12日
自発的なレビュー
Sytner Group - Sytner Maidenhead BMW からの回答
Dear David, Thank you very much for your kind words and for taking the time to share your experience with Sytner Maidenhead BMW. We are delighted to hear that you found our booking system efficient, our staff helpful and friendly, and our pricing fair. It is wonderful to know that you received an overall good service. Your feedback is greatly appreciated and motivates us to maintain the high standards our customers expect. We look forward to welcoming you back in the future. Kind regards, Sytner Maidenhead BMW Team
Excellent service from Bill Birch.
2025年12月12日
自発的なレビュー
Sytner Group - Sytner Maidenhead BMW からの回答
Dear Robert, Thank you ever so much for your kind words regarding the excellent service provided by Bill Birch. It is always a pleasure to hear when our team members have made a positive impression. We truly value your feedback and are delighted that your experience at Sytner Maidenhead BMW met your expectations. Your support means a great deal to us, and we look forward to welcoming you back in the future. Wishing you all the best with your BMW. Kind regards, The Sytner Maidenhead BMW Team
Helpful and friendly and clear pricing
Helpful and friendly and clear pricing. Thank you!
2025年12月5日
自発的なレビュー
Sytner Group - Sytner Maidenhead BMW からの回答
Dear Gregory, Thank you very much for your kind words and for taking the time to leave such a positive review. We are delighted to hear that you found our team helpful, friendly, and that our pricing was clear. It is always our aim to provide an excellent experience for all our customers, and your feedback is truly appreciated. We look forward to welcoming you back to Sytner Maidenhead BMW in the future. Best wishes, The Sytner Maidenhead BMW Team
Easy to deal with
Easy and quick to book a service check on the vehicle. Courtesy loan vehicle was organised for me.
Service check was carried out and the required parts sourced and fitted within the timescales indicated.
2025年12月3日
自発的なレビュー
Sytner Group - Sytner Maidenhead BMW からの回答
Dear Paul, Thank you very much for your kind words and positive feedback. We are delighted to hear that you found the booking process easy and that the courtesy loan vehicle was arranged to your satisfaction. It’s great to know the service check was completed efficiently and within the expected timescales. Your satisfaction is very important to us, and we truly appreciate you taking the time to share your experience with Sytner Maidenhead BMW. We look forward to welcoming you back in the future. Best regards, The Sytner Maidenhead BMW Team
Sytner Group - Sytner Maidenhead BMW からの回答
Dear Paul, Thank you very much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that you found our service friendly and appreciated being kept up to date throughout your experience. It is always our aim to provide clear communication and a welcoming atmosphere for all our customers. Your feedback is greatly valued, and we look forward to assisting you again in the future. Best wishes, The Sytner Maidenhead BMW Team
Good price
Polite and courteous, great price agreed for full service and washed and cleaned throughout
2025年12月1日
自発的なレビュー
Sytner Group - Sytner Maidenhead BMW からの回答
Dear Bob, Thank you very much for your kind words and positive feedback. We are delighted to hear that you found our team polite and courteous, and that you were pleased with the price agreed for your full service. It’s wonderful to know that the attention to detail, including the wash and clean throughout, met your expectations. Your satisfaction is very important to us, and we truly appreciate you taking the time to share your experience with Sytner Maidenhead BMW. Kind regards, The Sytner Maidenhead BMW Team
Excellent service and custom
I had an emergency situation today and this BMW dealership in Maidenhead was extremely professional and went out of their way to help me. I am extremely grateful to Mustafa (at Sytner Maidenhead BMW) and his manager Mr Symonds.
Regards,
Dr Mukherjee
2025年11月20日
自発的なレビュー
Sytner Group - Sytner Maidenhead BMW からの回答
Dear Dr Mukherjee, Thank you very much for your kind words. We are delighted to hear that Mustafa and Mr Symonds were able to assist you professionally during your emergency. It is always our aim to provide exceptional service and support when it matters most. Your gratitude means a great deal to the entire team at Sytner Maidenhead BMW. We truly appreciate you taking the time to share your experience and look forward to welcoming you again in the future. Kind regards, Sytner Maidenhead BMW Team
Tried to charge me £1k+ for parts which were then not fitted
Worst dealership experience I've ever had.
Had my car for 10 days to replace 2 tyres and 2 control arms. Advised I needed to spend over £1k on parts, which I subsequently proved were a warranty item. When I collected the car, the parts weren't fitted, despite being used as the reason for the lengthy delay in repair, as they were not needed.
Took the car for an MOT the same day where it failed due to broken components which should have been picked up in the visual health inspection and during the warranty work. It took the dealership a further 11 days to repair the broken parts, 2 suspension springs.
2025年11月12日
自発的なレビュー
Sytner Group - Sytner Maidenhead BMW からの回答
Dear Mr Banfield, thank you for your patience and understanding whilst my team and I were able to review and come to a fair and reasonable resolution. We appreciate your custom we look forward to seeing you again soon. Gemma Shenton-Tate - Head of Business
Fire Red BMW 120m Sport
My wife recently bought a car from Mercedes in Slough but the after care sales service was so poor we started using Mercedes in Watford, Sytner. We were so impressed with service that it was a no brainer to use the group again when I wanted a new car and I was not disappointed.
The service was excellent. Jeremy was the main sales person but I also interacted with Bill, their boss Joshua and Ash in finance. All were vey professional, knowledgable, kind and considerate. I was made to feel like a valued customer both pre- and post purchase.
I also had a dashcam fitted post purchase. Again both the equipment and service were excellent.
Special thanks must go to Jeremy who gave a brilliant level of service which is rare these days.
The car is exactly what I wanted and I am enjoying driving it. I highly recommend Sytner and BMW Maidenhead.
As for the car, I love my fire red BMW 120M Sport.
2025年10月31日
Sytner Group - Sytner Maidenhead BMW からの回答
Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Jeremy, Bill, Joshua, and Ash provided such professional and attentive service throughout your purchase and beyond. It’s wonderful to know you’re enjoying your fire red BMW 120M Sport and that the dashcam fitting met your expectations. Your recommendation means a great deal to us, and we look forward to welcoming you back to Sytner Maidenhead in the future.
Scammed in to buy new tyres
I have been a regular at Sytner service and MOT at Maidenhead. Today was a horrible experience as my MOT cost me £1k . They failed my MOT stating the two tyres had cuts and can see the code . Took the tyre to a third party and I was told these cuts are minor and not as exaggerated by MOT staff Kelly as deep cut and can see the code of the tyre . I was forced to change two tyres which cost me almost £1k. The changed tyres done only 9000 miles . These are not cheap tyres as my vehicle is the biggest made by BMW. I was so furious and gutted that Sytner Maidenhead scammed me . I will never go there again for MOT as this is how they make money by scamming people to change parts and tyres when really not needed . I was told three weeks ago when the brake oil was changed all good and MOT will pass but was a different story today as they conned me for £1k. Avoid MOT at Sytner Maidenhead and better to get it done locally as you all will save money .
2025年10月22日
自発的なレビュー
Bill Birch made the purchase easy
Bill Birch made the purchase easy . He had a nice way about him and was knowledgeable about BMW products.
Nice open showroom and adequate parking.
2025年10月7日
Sytner Group - Sytner Maidenhead BMW からの回答
Thank you for taking the time to leave us a review, Barry. We are delighted to hear that Bill Birch made your purchase experience at Sytner Maidenhead BMW easy and enjoyable. Our team takes pride in their knowledge of BMW products and we are glad that it was evident during your visit. We also appreciate your kind words about our open showroom and ample parking. We hope to see you again in the future for any of your BMW needs. Thank you for choosing Sytner Maidenhead BMW.
Fantastic Customer service
Bill went above and beyond to help as with our car. He is a wonderful man with great customer service.
2025年10月7日
Sytner Group - Sytner Maidenhead BMW からの回答
Thank you for taking the time to leave such a positive review, Mrs Oneill. We are delighted to hear that Bill provided exceptional customer service and went above and beyond to assist you with your car. We are proud to have him as a member of our team and we will be sure to pass on your kind words to him. It is our honour to have satisfied customers like you and we hope to continue providing top-notch service in the future. Thank you for choosing Sytner Maidenhead BMW.
Chris Buss was excellent to work with.
2025年10月3日
自発的なレビュー
Sytner Group - Sytner Maidenhead BMW からの回答
Thank you for your glowing review, Jeremy! We are delighted to hear that Chris Buss provided you with excellent service at Sytner Maidenhead BMW. Our team takes great pride in delivering top-notch customer experiences, and we are thrilled that Chris exceeded your expectations. We will be sure to pass along your kind words to him. Thank you for choosing Sytner Maidenhead BMW, and we hope to have the opportunity to serve you again in the future.
Staff are extremely knowledgeable ,very…
Staff are extremely knowledgeable ,very very friendly & helpful. Did everything above and beyond to ensure we were happy with the car. Superb branch would definitely recommend it if you’re looking for a new or second hand BMW.
2025年9月25日
Sytner Group - Sytner Maidenhead BMW からの回答
Thank you for your glowing review, Mark! We are delighted to hear that our staff at Sytner Maidenhead BMW were able to provide you with exceptional service. Our team takes great pride in their knowledge and expertise, and we are thrilled that they went above and beyond to ensure your satisfaction with your new or second-hand BMW. We appreciate your recommendation and look forward to continuing to provide you with top-notch service in the future. Thank you for choosing Sytner Maidenhead BMW.
The perfect service
The perfect service
Riz and Ashley went above and beyond to turn a great car around ready for my collection in a matter of days. It was as described and the handover was efficient and attentive to allow me to carry on with a busy day on the roads. Great coffee too! Thanks ever so much to Riz, Ashley and the Team at Sytner BMW Maidenhead.
2025年9月19日
Sytner Group - Sytner Maidenhead BMW からの回答
Thank you for your glowing review of Sytner Maidenhead BMW. We are delighted to hear that Riz and Ashley provided you with exceptional service and made sure your car was ready for collection in a timely manner. Our team takes great pride in delivering efficient and attentive handovers, and we are pleased to hear that you were able to continue with your busy day on the roads. We are also glad that you enjoyed our great coffee. Thank you for choosing Sytner Maidenhead BMW.
Bought my new G87 M2 from Sytner…
Bought my new G87 M2 from Sytner Maidenhead.
A lovely experience all round and I was really looked after and made to feel welcome by Carwyn Lloyd and Ash P.
Thank you
Vafa
2025年9月17日
Sytner Group - Sytner Maidenhead BMW からの回答
Dear Vafa Manley, Thank you for taking the time to leave us a 5-star review for your recent purchase of the G87 M2 at Sytner Maidenhead BMW. We are delighted to hear that you had a lovely experience and felt well taken care of by our team members Carwyn Lloyd and Ash P. It is our goal to provide exceptional service and make our customers feel welcome. We appreciate your support and look forward to seeing you again in the future. Best regards, Sytner Maidenhead BMW Team
Loyal customers are very much appreciated at Sytner
It is refreshing to do business with a business that appreciates loyal customers, and the value Sytner puts into that relationship is plain to see in how pleasant the sales staff are to work with. Once again the process of buying a new car was smooth and very pleasurable. I can’t recommend them enough.
2025年9月17日
Sytner Group - Sytner Maidenhead BMW からの回答
Thank you for your kind words, Mr Jose. We are delighted to hear that you had a pleasant experience at Sytner Maidenhead BMW. Our team takes great pride in providing exceptional service to our loyal customers, and we are glad to hear that it did not go unnoticed. We appreciate your recommendation and look forward to continuing to serve you in the future. Thank you for choosing Sytner Maidenhead BMW.
Bill Birch the best.
Your Sales Person Bill Birch was absolutely fantastic. Best ever Hand over ever received. IU have bought dozens of new cars, but he was Brilliant !!!!
Lovely Car really impressed with Sytner Maidenhead.
Will be coming back even though it was 80 miles away.
2025年9月9日
Sytner Group - Sytner Maidenhead BMW からの回答
Thank you for your glowing review, Mr Harrison. We are delighted to hear that your experience with Sytner Maidenhead BMW and our Sales Person, Bill Birch, was nothing short of fantastic. We take great pride in providing exceptional service to all our customers, and we are thrilled that you were impressed with your new car. We look forward to welcoming you back to our dealership, even if it means travelling 80 miles. Thank you for choosing Sytner Maidenhead BMW for your car purchase.
Attention to detail
2025年9月5日
Sytner Group - Sytner Maidenhead BMW からの回答
Thank you for taking the time to leave us a 5 star review, Roy. We are delighted to hear that you were impressed with our attention to detail at Sytner Maidenhead BMW. Our team takes great pride in ensuring that every aspect of our service is of the highest standard. We are committed to providing our customers with a truly exceptional experience, and it is wonderful to know that we have met your expectations. Thank you for choosing us and we look forward to welcoming you back in the future.
Rabia was so helpful and friendly
Rabia was so helpful and friendly , the purchase went very smoothly and we were constantly updated with the progress.
2025年8月30日
Sytner Group - Sytner Maidenhead BMW からの回答
Thank you for taking the time to leave such a positive review, Sarah Dear. We are delighted to hear that Rabia provided you with excellent service and made your purchase experience at Sytner Maidenhead BMW a smooth one. Our team takes great pride in keeping our customers informed throughout the process. We appreciate your kind words and look forward to welcoming you back in the future. Thank you for choosing Sytner Maidenhead BMW.
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