Our son recently purchased a used BMW1 Series, and Billy Miller at Sytner BMW Nottingham was exceptional throughout. He was very professional, informative, and nothing was too much trouble. The way he... もっと見る
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We have brought many cars over the years from Sytner of Nottingham . The staff are so friendly and help full plus the selection of cars is all what you need under one roof . My mum who's 81 ye... もっと見る
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Always take my BMW here for when it needs servicing and other things, never had any issues and I know my car gets well looked after being in their care.
Friendly, welcoming and lovely group of guys and gals. Makes you feel so at ease knowing whether you need a service, repair or new car you wouldn’t want to go elsewhere.
企業情報
当該企業による記述
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
連絡先
Lenton Lane, NG7 2AX, Nottingham, 英国
- 0115 934 1414
4.5
優良
1307件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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Exceptional service
Exceptional service. I’ve been using Sytner Nottingham for many years, they’ve always given me a great experience.
2026年8月19日
自発的なレビュー
Sytner Group - Sytner Nottingham BMW からの回答
Thank you ever so much, Robbie, for your kind words and continued loyalty to Sytner Nottingham BMW. It is truly a pleasure to hear that we have consistently provided you with a great experience over the years. We’re honoured to be your chosen dealership and strive to maintain the high standards that you expect. Your support means a great deal to us, and we look forward to welcoming you back again soon. Thank you once again for your wonderful feedback.
‘Automated’ booking system is poor
‘Automated’ booking system is poor. Would be much quicker and easier if you could speak to a human.
2026年8月21日
自発的なレビュー
Sytner Group - Sytner Nottingham BMW からの回答
Dear Mr Bailey, Thank you for your feedback regarding our booking system. We apologise if you found the automated process less convenient than speaking to a member of staff. We appreciate that some customers prefer direct human contact, and we understand how this can feel quicker and easier. Your comments are important to us, and we will certainly take them into account as we continually review how we can best serve our customers. Thank you once again for sharing your experience.
excellent customer experience
excellent customer experience. Ethan was very helpful and provided updates during check in and check out
2026年8月21日
自発的なレビュー
Sytner Group - Sytner Nottingham BMW からの回答
Dear Tony, Thank you very much for your kind words and for taking the time to share your experience at Sytner Nottingham BMW. We are delighted to hear that Ethan provided helpful updates and ensured a smooth process during both check-in and check-out. It is always our aim to offer excellent customer service, and your feedback truly means a lot to the team. We look forward to welcoming you back in the future for any of your BMW needs. Best wishes, The Sytner Nottingham BMW Team
Unnecessary time wasted
Asked to drop the car off between 8-9am to find work on the car was not started until 2:30pm. Even hospitals have a morning and afternoon list for planned operations. A Morning without a car that could have been avoided. When the car was eventually handed back at 5pm it had not been washed as promised.
A £50 reduction in the invoice was given so credit to Sytner for acknowledging customers time is important. Regarding the car wash, don’t offer something that will not be given.
2026年8月14日
自発的なレビュー
Sytner Group - Sytner Nottingham BMW からの回答
Dear David, thank you for your honest feedback. We sincerely apologise for the delay in starting work on your car and for the inconvenience this caused your morning. We understand how important your time is and appreciate your recognition of the gesture made regarding the invoice. We also apologise for not fulfilling the promise of a car wash, and we acknowledge your point about setting realistic expectations. Your comments are valued and will be carefully considered. Kind regards, Sytner Nottingham BMW.
Olivia was an absolute pleasure to…
Olivia was an absolute pleasure to interact with. Her genuine kindness shone through in every conversation we had. She consistently demonstrated a remarkable level of patience and attentiveness. Her positive attitude created a truly delightful experience. I am so grateful for her wonderful demeanor.
2026年8月14日
自発的なレビュー
Sytner Group - Sytner Nottingham BMW からの回答
Dear Syed Jalees Qadri, Thank you ever so much for your kind words about Olivia. It’s wonderful to hear that her genuine kindness and attentiveness made such a positive impression. We truly value the effort our team puts into providing a warm and patient experience, and it’s heartening to know it contributed to making your interactions so delightful. Your appreciation means a great deal to us all. We look forward to welcoming you again in the future. Kind regards, Sytner Nottingham BMW
Alex and Simon as always delivered…
Alex and Simon as always delivered exceptional customer service throughout the purchase and collection of the new car.
World Class
Many Thanks
2026年7月29日
自発的なレビュー
Sytner Group - Sytner Nottingham BMW からの回答
Dear Philip, Thank you ever so much for your kind words and fantastic review. We are delighted to hear that Alex and Simon provided you with exceptional customer service throughout your purchase and collection experience. It is always our aim to deliver a world-class experience to every customer, and your feedback truly means a great deal to us. We hope you enjoy your new car and look forward to welcoming you back to Sytner Nottingham BMW in the future. Warm regards, The Sytner Nottingham BMW Team
I felt like the customer at all times
I felt like the customer at all times, great experience with Hayley, the service representative.
2026年8月12日
自発的なレビュー
Sytner Group - Sytner Nottingham BMW からの回答
Dear JP, Thank you ever so much for your kind words. We’re delighted to hear that you felt valued as a customer throughout your experience with Hayley. It’s always encouraging to know that our team’s commitment to excellent service is appreciated. We pride ourselves on providing a warm and attentive environment, and it’s wonderful that this was reflected during your visit. Your feedback means a great deal to us, and we look forward to welcoming you back to Sytner Nottingham BMW in the future. Best regards, Sytner Nottingham BMW Team
Nottingham...Great welcoming reception ....HOWEVER…
Great welcoming reception & customer liaison initially. Worked from Garage during service & was made welcome with good facilities. However once works where complete I was simply told the car was ready, no report, paperwork or update, don't really know what works was undertaken .The pre-work inspection video spoke about wipers requiring changing but don't know if they have been? Collected the car & oil light immediately came on stating oil overfilled...what possible check did the technician do when he took it for test drive? Returned to garage, 1.5 hours later car was ready, what took 1.5 hours to syphon some oil out? Following the service the car failed to charge overnight, reported this & still waiting to hear back on what Sytner changed on the settings...... You need to do better Sytner,we are paying for a premium brand & premium service !..... you need to inform your customers what you have done during the service & how can you send a car out overfilled with oil? Why have you not responded regarding the failed car charge? Also having just checked the app the tyre service schedule has not been reset, despite being assured it would reset within 24 hours...its now 48 hours & still showing Tyre service overdue.
2026年8月10日
自発的なレビュー
Sytner Group - Sytner Nottingham BMW からの回答
Dear RBH, thank you for your feedback. We apologise for the lack of clear communication regarding the works completed and for any inconvenience caused by the oil level and charging issues. We appreciate you highlighting the concerns about the service schedule reset and understand how important it is to receive detailed updates. Your comments are taken seriously, and we regret that your experience has not met the premium standard expected from Sytner Nottingham BMW.
Sytner Group - Sytner Nottingham BMW からの回答
Dear Colin, Thank you ever so much for your kind words. We are delighted to hear that Hayley and the team provided such polite and helpful service. It’s always our aim to ensure nothing is too much trouble and that every customer feels valued throughout their visit. Your positive feedback is truly appreciated and motivates us to maintain the highest standards. We look forward to welcoming you back to Sytner Nottingham BMW in the future. Best wishes, The Sytner Nottingham BMW Team
Second hand car
We recently purchased a second hand vehicle from sytner Nottingham.From having my vehicle valued,to picking up my new vehicle the process was flawless.Daniel Rana who dealt with us,made us feel that we were not just another customer.He was so friendly and kept us informed at all times,and made the process so easy.Thanks Daniel and would definitely recommend BMW SYTNER NOTTINGHAM
2026年8月7日
自発的なレビュー
Sytner Group - Sytner Nottingham BMW からの回答
Thank you very much for your kind words, Andrew. We’re delighted to hear that Daniel provided such a friendly and informative service throughout your purchase. It’s wonderful to know the entire process was seamless and made you feel valued as a customer. We truly appreciate your recommendation and are thrilled that you are happy with your new vehicle. Enjoy your driving experience, and we look forward to welcoming you back to Sytner Nottingham BMW in the future.
Great Sales experience, room for improvement with general Customer Service
My wife and I visited for a routine service and also struck a deal on a used car. The greeting was pleasant, the customer service was friendly, and the vehicle service was handled efficiently.
A highlight of our day was working with Sales Executive, Malek. He spent most of the day with us, taking us through two different cars. As fellow BMW enthusiasts, we shared many great stories, and he was incredibly attentive throughout. Malek was welcoming, offered great advice and listened carefully to all of our requests and never pressured us into anything—he is a credit to Sytner.
However, a few general customer service oversights kept this from being a 5-star experience.
Unlike previous visits, we were not offered a beverage upon arrival and waited nearly an hour before anyone noticed.
Additionally, I requested an interior-only clean (as the exterior was recently detailed), but this was completely missed. Despite spending 7 hours on site and prompting the team about the clean early in the afternoon, it was still returned uncleaned.
The dealership was very quiet, so the lack of attentiveness from the service side and excessive waiting around was a bit disappointing.
Overall, it was still a positive day, but the final execution fell slightly short.
2026年8月7日
自発的なレビュー
Sytner Group - Sytner Nottingham BMW からの回答
Dear Ash, thank you for taking the time to share your experience at Sytner Nottingham BMW. We’re delighted to hear Malek provided attentive and friendly service, making your visit enjoyable. However, we apologise for the oversights regarding the interior clean and the delay in offering refreshments, which understandably impacted your experience. Your feedback is truly appreciated as it highlights areas where we can improve. We hope to welcome you back for a smoother, flawless visit in the future.
Great experience
Recent purchase was a great experience with the help of Daniel. Professional, efficient, friendly and much more.
We were made to feel more than just another customer.
Reception staff also great and served lovely coffee with a smile.
2026年8月7日
自発的なレビュー
Sytner Group - Sytner Nottingham BMW からの回答
Dear Joanna, Thank you very much for your kind words and for sharing your positive experience at Sytner Nottingham BMW. It’s wonderful to hear that Daniel provided professional, efficient, and friendly service, making you feel valued as more than just another customer. We are also delighted that our reception team made you feel welcome with their warm hospitality and lovely coffee. Your feedback is truly appreciated, and we look forward to welcoming you back in the future. Kind regards, Sytner Nottingham BMW
BMW service Nottingham
As usual your service department excels. Booking achieved using WhatsApp and the use of a courtesy car also arranged. On the day of the service a reception team dealt courteously with all customers. Ethan who was my service liaison proved to be knowledgeable and polite. He is a credit to the Sytner group.
2026年8月4日
自発的なレビュー
Sytner Group - Sytner Nottingham BMW からの回答
Dear Michael, Thank you very much for your kind words and for taking the time to share your positive experience. We are delighted to hear that our service department, from booking via WhatsApp to the courtesy car and reception team, met your expectations. Ethan will be pleased to know his efforts are appreciated. Your feedback is truly valued and motivates us to maintain the high standards you have come to expect from Sytner Nottingham BMW. We look forward to welcoming you again soon. Best regards, Sytner Nottingham BMW Team
The professional way this dealership…
The professional way this dealership carries out its business sets it aside from any other I have experienced.
From the checking in process and regular updates keeping you informed of the work being carried out is excellent.
I have total confidence in Sytner looking after my car.
2026年8月4日
自発的なレビュー
Sytner Group - Sytner Nottingham BMW からの回答
Dear Neil, Thank you very much for your kind words and positive review. We are delighted to hear that our professional approach and regular updates have made your experience with Sytner Nottingham BMW a positive one. It’s wonderful to know you have total confidence in us when looking after your car. Your support means a great deal, and we truly appreciate you taking the time to share your feedback. We look forward to assisting you again in the future. Best regards, Sytner Nottingham BMW Team
Really helpful staff
2026年8月3日
自発的なレビュー
Sytner Group - Sytner Nottingham BMW からの回答
Dear Paul, Thank you very much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that you found our staff really helpful during your visit. Providing excellent customer service is something we pride ourselves on, and it’s wonderful to know we met your expectations. Your feedback means a great deal to the entire team here at Sytner Nottingham BMW. We look forward to welcoming you back in the future. Kind regards, The Sytner Nottingham BMW Team
Great customer service
2026年7月30日
自発的なレビュー
Sytner Group - Sytner Nottingham BMW からの回答
Dear Sukhdeep Bains, Thank you ever so much for your kind words and for taking the time to leave such a positive review. We are delighted to hear that you were pleased with our customer service at Sytner Nottingham BMW. Providing excellent service is something we greatly value, and it is wonderful to know our efforts have made a difference to your experience. We truly appreciate your support and look forward to welcoming you back in the future. Kind regards, The Sytner Nottingham BMW Team
Excellent customer service
Excellent customer service. Discussed all my needs and bent over backwards to do everything I wanted. Kept in touch with me regularly regarding my order. I could not have asked for better
2026年7月30日
自発的なレビュー
Sytner Group - Sytner Nottingham BMW からの回答
Dear Cheryl, Thank you very much for your kind words and for taking the time to share your experience with Sytner Nottingham BMW. We are delighted to hear that our team was able to meet all your needs and maintain regular communication throughout your order. Providing excellent customer service is something we take great pride in, and it’s wonderful to know you felt well supported. We truly appreciate your positive feedback and hope to assist you again in the future. Best regards, The Sytner Nottingham BMW Team
Annabelle was really heplful every step…
Annabelle was really heplful every step of the way. We were unsure what we were after in the beginning but she helped us find the perfect fit for our family
2026年7月30日
自発的なレビュー
Sytner Group - Sytner Nottingham BMW からの回答
Dear E Ali, thank you very much for your kind words. We’re delighted to hear that Annabelle was so helpful throughout your journey and that she was able to assist you in finding the perfect car for your family. It’s wonderful to know you felt supported, especially when you were initially unsure of what you wanted. Your satisfaction means a great deal to us, and we truly appreciate you taking the time to share your positive experience with Sytner Nottingham BMW. Warm regards.
Very efficient and the work was…
Very efficient and the work was completed ahead of the estimated time. The member of staff that dealt with me was wonderful, very helpful and made a lovely cup of coffee,
2026年7月28日
自発的なレビュー
Sytner Group - Sytner Nottingham BMW からの回答
Dear Rob, Thank you very much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that you found our service efficient and appreciated the timely completion of the work. It’s wonderful to know that our team member made you feel welcome and served a lovely cup of coffee. Your positive feedback is truly valued, and we look forward to assisting you again in the future. Best wishes, The Sytner Nottingham BMW Team
BMW and Hayley were great as usual
2026年7月28日
自発的なレビュー
Sytner Group - Sytner Nottingham BMW からの回答
Thank you very much, Dan, for your kind words. It’s wonderful to hear that both BMW and Hayley provided you with a great experience as usual. We truly value your continued support and loyalty. Positive feedback like yours motivates the entire team to maintain high standards and deliver excellent service every time. Should you need any assistance in the future, we’ll be here to help. Thanks again for taking the time to share your thoughts with us.
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