Great company, always answer or get back to you never have to keep chasing them up, waa expecting a pad and disc change got a phone call saying will only need pads so the bill will be cheaper which wa... もっと見る
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Our son recently purchased a used BMW1 Series, and Billy Miller at Sytner BMW Nottingham was exceptional throughout. He was very professional, informative, and nothing was too much trouble. The way he... もっと見る
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We have brought many cars over the years from Sytner of Nottingham . The staff are so friendly and help full plus the selection of cars is all what you need under one roof . My mum who's 81 ye... もっと見る
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Rear bumper was misaligned to the rear quarter panel. The manager, could not see what the issue was despite the bumper edger sticking out and he was trying to thump it back in. The gap between the... もっと見る
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企業情報
当該企業による記述
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
連絡先
Lenton Lane, NG7 2AX, Nottingham, 英国
- 0115 934 1414
4.5
優良
1308件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I trust the engineers at Sytner BMW…
I trust the engineers at Sytner BMW would take good care of my vehicle. Hailey my rep was good at keeping me updated with the services during the day.
2026年5月18日
自発的なレビュー
Sytner Group - Sytner Nottingham BMW からの回答
Dear Michelle, Thank you for your kind words and for placing your trust in our engineers here at Sytner Nottingham BMW. We are delighted to hear that Hailey kept you well informed throughout the service of your vehicle. It is always our aim to provide clear communication and excellent care, ensuring your experience is as smooth and reassuring as possible. We truly appreciate your feedback and look forward to welcoming you back in the future. Best wishes, The Sytner Nottingham BMW Team
Windscreen Replacement…
I went into Sytner to get my windscreen replaced, however you had ordered the wrong windscreen, I should have realised when all the emails and texts were in my wife's name ... you had ordered a windscreen for her car not mine.
However, the service went back to the usual 5 stars after this, coffee while waiting and they sorted it out, but it took 3 days to replace a windscreen :(
2026年5月11日
自発的なレビュー
Sytner Group - Sytner Nottingham BMW からの回答
Dear Phil, thank you for your honest feedback. We apologise for the mix-up with the windscreen order and understand how frustrating the delay must have been. It’s good to hear that our team were able to provide you with a comfortable experience while you waited and that the issue was eventually resolved to your satisfaction. We appreciate your continued support and hope to deliver a seamless service for you in the future. Kind regards, Sytner Nottingham BMW.
Olivia is a credit do BMW and goes…
Olivia is a credit do BMW and goes above and beyond
2026年5月20日
自発的なレビュー
Sytner Group - Sytner Nottingham BMW からの回答
Thank you, Chris, for your kind words. We are delighted to hear that Olivia provided you with exceptional service and went above and beyond to assist you. It is always wonderful to receive such positive feedback recognising the dedication and professionalism of our team. We truly appreciate you taking the time to share your experience and look forward to welcoming you back to Sytner Nottingham BMW in the future. Your support means a great deal to us.
Fantastic experience from Sytner BMW…
Fantastic experience from Sytner BMW Nottingham. Bought our new car this week. Any areas that we queried were dealt with quickly and to a standard that we were very happy with. Thank you to Dan who was very knowledgeable and an asset to the team. Thanks also to Matt. Would recommend and will be back soon to change our other car.
2026年5月16日
自発的なレビュー
Sytner Group - Sytner Nottingham BMW からの回答
Dear Gemma, Thank you very much for your kind words and for taking the time to share your positive experience with Sytner BMW Nottingham. We are delighted to hear that Dan and Matt provided knowledgeable and attentive service, ensuring all your queries were addressed promptly. It’s wonderful to know you are happy with your new car and that you would recommend us. We look forward to welcoming you back soon when you decide to change your other vehicle. Best wishes from the team.
Good friendly staff from sales team
Just brought a car from Daniel with the sales team, the whole experience was excellent from start to finish. Everything went smoothly from looking at cars to eventually picking up my iX1 thanks to Daniel. He was professional, friendly, honest and made everything stress-free. Communication was great throughout, and he handled everything quickly and efficiently. I would highly recommend Daniel to anyone looking to buy a car — a genuinely great person to deal with.
2026年5月7日
自発的なレビュー
Sytner Group - Sytner Nottingham BMW からの回答
Thank you so much, Olivia, for your kind words and fantastic review. We’re delighted to hear that Daniel provided such a professional and friendly service throughout your car buying experience. It’s wonderful to know that everything went smoothly and stress-free, and that communication was clear and efficient. Your recommendation means a great deal to us. We hope you enjoy your new iX1 and look forward to welcoming you back to Sytner Nottingham BMW in the future.
Having your vehicle damaged by a third…
Having your vehicle damaged by a third party is such a stressful time. However both Aillie and Scott did an amazing job in getting my pride and joy M2 sorted and looking lovely once again. These two are a true credit to the company... Thank you again Jonathan
2026年5月13日
自発的なレビュー
Sytner Group - Sytner Nottingham BMW からの回答
Dear Jonathan, Thank you very much for your kind words. We truly appreciate you taking the time to share your experience. It’s wonderful to hear that Aillie and Scott were able to support you during such a stressful time and restore your M2 to its former glory. Your praise means a great deal to the team and reflects the high standards we strive to maintain. We’re delighted you’re pleased with the service and look forward to welcoming you back in the future. Best wishes, Sytner Nottingham BMW
Shocking experience
Shocking experience. I purchased BMW 4 series BMW approved used car from BMW sytner Nottingham.
7 months in to warranty period, the car started making noise. Took it in to BMW sytner Nottingham who inspected the car and their technician came with written and recorded message advising there is a leak and if not fixed asap it will cause catastrophic damage to car.
I spoke to after sales team as the car was still under warranty who came back and advised me it was not covered under the warranty as “the differential seal is leaking but it’s ONLY covered if it’s pouring”.
For weeks I was being passed between BMW and BMW sytner and they both kept blaming each other but neither took responsibility.
I then paid BMW Sytner to carry out the works and car came out with more issues then it went in with.
Car was making really loud rattling sounds as they had left some loose parts. Now they are asking for £150 just in case they haven’t caused the issue.
This is not the first time my car has gone in to this place and come out with issues. My last car was recalled due to faulty part and when it came back out - there was engine management light on and various other issues and they said it was all a coincidence.
After sales service is really shocking
2026年4月17日
自発的なレビュー
Sytner Group - Sytner Nottingham BMW からの回答
Dear Ahmed, We are truly sorry to hear about your disappointing experience with Sytner Nottingham BMW. We appreciate your feedback and understand your frustration regarding the warranty and after-sales service. We strive to provide the highest standards and regret that we have not met your expectations. We would like to invite you to contact our Service Manager yolantasarno@sytner.co.uk to discuss your concerns further. Kind regards, Sytner Nottingham BMW
Use at own risk !
Terrible. Mini sold me a car which was damaged, this damage was found on the first service. Since then we have been accused falsey of causing the damage. We have complained and been told they would cover half the cost of something they should cover the whole cost for. Will never buy a BMW or Mini again, the service I have received is nothing short of a joke, put a car sales man in a suit and they think they are Lord Sugars next apprentice.
2026年4月11日
自発的なレビュー
Sytner Group - Sytner Nottingham BMW からの回答
Good Afternoon Mr Singh, We are sorry to hear that you remain dissatisfied but having owned the vehicle for over a year we have no way of determining when or how the damage occurred. Despite this, we reviewed the matter thoroughly and offered a 50% contribution towards the repair as a gesture of goodwill. We always aim to support our customers fairly and professionally, even in situations where liability cannot be established. We regret that you feel unhappy with the outcome, but we do not accept the accusation that we knowingly sold a damaged vehicle. Sytner BMW Nottingham
Appalling after sales service - BMW Sytner Nottingham
Bought a brand new BMW X5 from Sytner BMW Nottingham in March. Almost immediately, I found a problem with the factory-fitted sunroof (severe water ingress when it rained). I tried a couple of times to find a resolution with Nottingham, and frankly, I was given the runaround. They were difficult to contact (can't speak to anyone directly - you have to leave a WhatsApp message and wait for someone to call you back). They can't do technical reviews of the car on Fridays. The best date they could give me for a courtesy car, if I needed it, was in June! In fact, they recommended that it might be better and faster for me to contact BMW assist directly and get them to bring the car into them! This whole experience felt like a classic case of once they have made the sale and got your money, they are no longer interested!
In the end, I gave up with them and called Group1 BMW Lincoln on Friday. They got me into them on the same day. I left the car with them at 10:20, and by 16:30, I had it back - problem resolved (broken seal). Needless to say, I won't be buying any more BMWs from Sytner Nottingham in the future! And thank you, Group 1 Lincoln.
2026年3月14日
自発的なレビュー
Sytner Group - Sytner Nottingham BMW からの回答
Dear Shaun, We are truly sorry to hear about your disappointing experience with the sunroof issue and the difficulties you faced in contacting us. This is not the standard of service we aim to provide. We would like to invite you to contact our Service Manager directly yolantasarno@sytner.co.uk, so we can better understand your concerns and discuss how we might assist you further. Kind regards, Sytner Nottingham BMW
Big thank you to all at BMW
Big thank you to all at BMW. Pick up my lovely M240i Thursday. Nice friendly & professional service and a big thanks to Daniel for looking after me .
2026年4月30日
自発的なレビュー
Sytner Group - Sytner Nottingham BMW からの回答
Dear Peter, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that you are enjoying your new M240i and that Daniel provided you with friendly and professional service. It’s always a pleasure to know our customers feel well looked after. We truly appreciate your support and hope your new BMW brings you many enjoyable journeys ahead. Best wishes from all of us at Sytner Nottingham BMW.
Very polite and friendly staff at the…
Very polite and friendly staff at the reception. I did not have to wait long to hand over the car for servicing. After leaving the car, I was kept informed about the progress of the service. The service was completed in good time and the pick up was straightforward.
2026年4月27日
自発的なレビュー
Sytner Group - Sytner Nottingham BMW からの回答
Thank you very much for your kind words and positive feedback. We are delighted to hear that our reception team provided a polite and friendly experience, and that the service process was smooth and timely. It’s great to know you felt well informed throughout and that the collection was straightforward. Your satisfaction is very important to us, and we truly appreciate you taking the time to share your experience with Sytner Nottingham BMW. We look forward to welcoming you back in the future.
Hayley did a fantastic job keeping me…
Hayley did a fantastic job keeping me updated on my cars progress. Really helpful and informative. Great asset to your team.
2026年4月24日
自発的なレビュー
Sytner Group - Sytner Nottingham BMW からの回答
Dear John, Thank you very much for your kind words and positive feedback. We are delighted to hear that Hayley provided you with helpful and informative updates throughout your car’s progress. It’s wonderful to know she made a real difference to your experience. We truly appreciate you recognising her efforts and are proud to have her as part of our team. Your support means a great deal to us, and we look forward to assisting you again in the future. Best wishes, Sytner Nottingham BMW Team
Excellent service and fantastic Sales…
Excellent service and fantastic Sales Advisor who helped me select my new car. Service was personalised to my requirements with fast and efficient delivery.
2026年4月14日
自発的なレビュー
Sytner Group - Sytner Nottingham BMW からの回答
Dear Rob, Thank you very much for your kind words and for taking the time to share your experience with Sytner Nottingham BMW. We are delighted to hear that our Sales Advisor provided personalised service tailored to your requirements and that the delivery was both fast and efficient. It’s wonderful to know you are pleased with your new car. Your feedback is greatly appreciated and serves as a fantastic encouragement to the entire team. We wish you many enjoyable journeys ahead. Best regards, Sytner Nottingham BMW
Very professional team
I had a recall appointment and my car was fixed very quickly
2026年4月27日
自発的なレビュー
Sytner Group - Sytner Nottingham BMW からの回答
Dear Antonio, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that your recall appointment was handled swiftly and efficiently. It is always our aim to provide a seamless and positive service for all our customers. Your feedback is greatly appreciated and serves as a wonderful encouragement to the entire team here at Sytner Nottingham BMW. We look forward to welcoming you back in the future. Best regards, Sytner Nottingham BMW Team
Sytner Nottingham.
I have always been wary of car dealerships. In this case I had no need to worry, from initial contact right through to the collection of my new car the service was excellent. Reception staff and the salesman were first class. I can highly recommend this dealership.
2026年4月15日
自発的なレビュー
Sytner Group - Sytner Nottingham BMW からの回答
Dear Adrian, Thank you very much for your kind words and for taking the time to share your experience with Sytner Nottingham BMW. We are delighted to hear that our team provided excellent service from start to finish and that you felt comfortable throughout the process. It is wonderful to know that our reception staff and sales team made such a positive impression. Your recommendation means a great deal to us, and we hope you enjoy your new car for many miles to come. Best wishes, Sytner Nottingham BMW
Sytner Group - Sytner Nottingham BMW からの回答
Dear Keith, Thank you very much for your kind words and for taking the time to share your experience with Sytner Nottingham BMW. We are delighted to hear that you found our service excellent in all respects. It is always our aim to provide the highest standards and ensure complete satisfaction for our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to our entire team. We look forward to welcoming you back in the future. Kind regards, Sytner Nottingham BMW Team
Oil change and filter and the rest of…
Oil change and filter and the rest of the car is perfect
2026年4月23日
自発的なレビュー
Sytner Group - Sytner Nottingham BMW からの回答
Dear Mr Booth, Thank you very much for your kind words and for taking the time to leave a review. We are delighted to hear that your oil change and filter service went smoothly and that your car is in perfect condition. It’s always our aim to provide excellent care and ensure your vehicle performs at its best. We truly appreciate your support and look forward to welcoming you back to Sytner Nottingham BMW in the future. Best wishes, The Sytner Nottingham BMW Team
Excellent service.
2026年4月22日
自発的なレビュー
Sytner Group - Sytner Nottingham BMW からの回答
Dear Obert, Thank you very much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that you received excellent service at Sytner Nottingham BMW. It is always our aim to provide a first-class experience for all our customers, and your feedback is truly appreciated. Should you require any further assistance in the future, please do not hesitate to get in touch. We look forward to welcoming you back soon. Kind regards, The Sytner Nottingham BMW Team
Long wait
I arranged time 9-30am for MOT and brake fluid change Sytner emailed me to bring car in at 8-45am I thought ok a couple of hours wait and I’d be home for lunch when I arrived I was told pick up car 5-00pm. Why bring arrival time forward 45mins? However the work was carried out to my satisfaction.
2026年4月20日
自発的なレビュー
Sytner Group - Sytner Nottingham BMW からの回答
Dear John, thank you for your feedback. We apologise for the change in your appointment time and any inconvenience this caused. We understand how important it is to have clear communication regarding timings, especially when planning your day. We are pleased to hear that the work carried out met your satisfaction. Your comments are valuable to us, and we appreciate you taking the time to share your experience with Sytner Nottingham BMW. Kind regards, Sytner Nottingham BMW.
I’ve had some mixed experiences dealing…
I’ve had some mixed experiences dealing with the motor trade but in my multiple car dealings with Daniel Rana at BMW Nottingham I have struck 5-stars! Daniel is attentive, patient, and hard working for his customers. A real asset that I have no hesitation in turning to time and time again.
2026年4月20日
自発的なレビュー
Sytner Group - Sytner Nottingham BMW からの回答
Dear Mr Nelms, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Daniel has consistently provided attentive and patient service throughout your multiple visits. It is wonderful to know he has earned your trust and confidence. Your continued support means a great deal to us, and we are honoured to be your chosen dealership time and time again. We look forward to assisting you in the future. Kind regards, Sytner Nottingham BMW Team
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