Appointment was easily booked when I called in the dealership. I had elected to drop and wait, my service advisor was Richard who met me at the reception. He kept me fully informed and my vehicle was... もっと見る
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I had a service on my mini and took it to synter at lenton Nottingham to have it done by the people who know about Minis and knew it would be done by the best. I decided to wait for the job to be done... もっと見る
Great company, always answer or get back to you never have to keep chasing them up, waa expecting a pad and disc change got a phone call saying will only need pads so the bill will be cheaper which wa... もっと見る
Our son recently purchased a used BMW1 Series, and Billy Miller at Sytner BMW Nottingham was exceptional throughout. He was very professional, informative, and nothing was too much trouble. The way he... もっと見る
企業が回答しました
企業情報
当該企業による記述
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
連絡先
Lenton Lane, NG7 2AX, Nottingham, 英国
- 0115 934 1414
4.5
優良
1313件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Good knowledgeable staff
2026年3月2日
自発的なレビュー
Sytner Group - Sytner Nottingham BMW からの回答
Dear Janice, Thank you very much for your kind words. We are delighted to hear that you found our team knowledgeable and helpful. It is always our aim to provide excellent service and ensure our customers feel confident and well-informed throughout their experience. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to all of us here at Sytner Nottingham BMW. We look forward to welcoming you back in the future. Best wishes, The Sytner Nottingham BMW Team
Sytner Group - Sytner Nottingham BMW からの回答
Dear IJ, Thank you ever so much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that you consistently receive great service at Sytner Nottingham BMW. It is always our aim to provide an excellent experience for all our customers, and your feedback truly means a lot to the entire team. We look forward to welcoming you back again soon. Best wishes, The Sytner Nottingham BMW Team
Although the dealership seemed…
Although the dealership seemed extremely busy I was genuinely pleased with the prompt service of my BMW. Will definitely be using again
2026年3月3日
自発的なレビュー
Sytner Group - Sytner Nottingham BMW からの回答
Dear Rob, thank you very much for your kind words. We’re delighted to hear that despite the busy environment, you were pleased with the prompt service provided for your BMW. It’s always our aim to ensure every customer feels valued and well looked after. Your positive feedback means a great deal to the team here at Sytner Nottingham BMW. We very much look forward to welcoming you back in the future. Thanks again for choosing us.
Quick turnaround when completing airbag…
Quick turnaround when completing airbag recall and polite, helpful staff in the branch. Would be a 5 star review but offered to wash my car and had to take elsewhere once collected as it hadn’t been cleaned well at all, other than that it was great!
2026年3月4日
自発的なレビュー
Sytner Group - Sytner Nottingham BMW からの回答
Dear Jordan, thank you for your kind words regarding the quick turnaround and the helpfulness of our staff at Sytner Nottingham BMW. We are pleased to hear that, overall, you had a great experience with us. However, we do apologise that the car wash did not meet your expectations. Your feedback is very important to us, and we appreciate you taking the time to share it. We hope to have the opportunity to provide you with a flawless service in the future.
Arranged to get my MOT carried out on a…
Arranged to get my MOT carried out on a sit and wait appointment the designated service agent was very helpful and arranged a coffee while I waited.
Everybody at the garage was super helpful and supportive great service from everyone involved.
Also the vehicle was returned to me all washed and cleaned.
Good job guys!
2026年3月2日
自発的なレビュー
Sytner Group - Sytner Nottingham BMW からの回答
Dear David, Thank you very much for your kind words and for taking the time to share your experience. We’re delighted to hear that our team provided helpful and supportive service during your MOT appointment, and that you enjoyed the coffee while you waited. It’s great to know your vehicle was returned to you clean and fresh. Your positive feedback means a lot to us, and we truly appreciate your recommendation. We look forward to welcoming you back to Sytner Nottingham BMW in the future. Best regards, The Sytner Nottingham BMW Team
I had to call Mini Breakdown Assist due…
I had to call Mini Breakdown Assist due to a fault on my car. They came swiftly the same day and my car was towed to Sytners for repair. A courtesy car was arrranged for me straight away which was great. I was kept informed of the repair on my car via a video which was text to me. My car was repaired quickly and the whole service from start to finish was excellent. No complaints whatsoever.
2026年2月16日
自発的なレビュー
Sytner Group - Sytner Nottingham BMW からの回答
Dear Lyndsey, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that our team provided swift assistance and kept you well informed throughout the repair process. It’s wonderful to know that the courtesy car and video updates helped make the experience as smooth as possible. Your satisfaction means a great deal to us, and we truly appreciate your positive feedback. We look forward to welcoming you back in the future. Best regards, Sytner Nottingham BMW
I didn’t receive any updates whilst my…
I didn’t receive any updates whilst my car was in for its oil service. I opted to have the courtesy car wash, and I was very disappointed with how much of my car was still dirty.
I now have two other vehicle checks that have come up on the dash board which is very inconvenient when my car was with you all day.
2026年2月27日
自発的なレビュー
Sytner Group - Sytner Nottingham BMW からの回答
Dear Claire, thank you for your feedback. We apologise for the lack of updates during your car’s service and are sorry to hear the courtesy car wash did not meet your expectations. We appreciate you bringing the additional vehicle checks to our attention and understand how inconvenient this must have been after leaving your car with us all day. Your comments are important to us, and we will reflect on them to improve our service in the future.
Pleased with my service experience
My service advisor James Young is both friendly and knowledgeable. He kept me informed of how the work on my Mini was progressing and explained what needed doing to complete all the necessary work. James is easy to talk to and listens to his customers which in turn helps Sytner Mini and of course the customer too.
2026年2月24日
自発的なレビュー
Sytner Group - Sytner Nottingham BMW からの回答
Dear Michael, Thank you very much for your kind words. We are delighted to hear that James provided you with friendly and knowledgeable service throughout your MINI’s maintenance. It’s wonderful to know he kept you well informed and took the time to listen to your concerns. Your feedback is greatly appreciated and serves as a great encouragement to the whole team at Sytner Nottingham BMW. We look forward to welcoming you back in the future. Best regards, Sytner Nottingham BMW Team
Daniel explained everything really well…
Daniel explained everything really well and was always at the end of the phone if I needed him, Really good customer service all round
2026年2月23日
自発的なレビュー
Sytner Group - Sytner Nottingham BMW からの回答
Thank you very much for your kind words, Ant. We’re delighted to hear that Daniel was able to explain everything clearly and was readily available whenever you needed assistance. Providing excellent customer service is something we take great pride in, and it’s wonderful to know that this was reflected in your experience with us. Your feedback is greatly appreciated, and we hope to continue delivering the same high standard of service in the future. Thanks again for choosing Sytner Nottingham BMW.
Evian who sold us the car went above…
Evian who sold us the car went above and beyond, he wasn’t at all pushy just kind friendly helpful and informative
2026年2月1日
自発的なレビュー
Sytner Group - Sytner Nottingham BMW からの回答
Dear Sarah, Thank you very much for your kind words. We are delighted to hear that Evian provided you with a friendly, helpful, and informative experience without being pushy. It’s wonderful to know that his approach made your car purchase enjoyable and stress free. Your feedback is greatly appreciated and serves as a fantastic encouragement to the team. We hope you are thoroughly enjoying your new BMW and look forward to welcoming you back in the future. Best wishes, Sytner Nottingham BMW
Easy and happy sale with Sam
I bought my new car from Samuel. Really polite, not pushy and made the process simple. Would recommend getting in touch with him.
2026年2月8日
自発的なレビュー
Sytner Group - Sytner Nottingham BMW からの回答
Thank you very much for your kind words, Mitchell. We’re delighted to hear that Samuel provided a polite and straightforward experience when helping you with your new car. It’s always our aim to make the process as simple and enjoyable as possible, so it’s wonderful to know you felt comfortable throughout. Your recommendation means a great deal to us. We hope you continue to enjoy your new BMW and look forward to welcoming you back in the future.
Routine brake fluid service
Arrangements for a service were efficient. Promptly received on arrival and car returned earlier than expected
2026年2月19日
自発的なレビュー
Sytner Group - Sytner Nottingham BMW からの回答
Dear Stephen, Thank you very much for your kind words and positive feedback. We are delighted to hear that the service arrangements were efficient and that you were promptly attended to upon arrival. It’s wonderful to know your car was returned earlier than expected, as we always aim to provide a smooth and timely experience for our customers. Your satisfaction is very important to us, and we truly appreciate you taking the time to share your experience with Sytner Nottingham BMW. Kind regards, The Sytner Nottingham BMW Team
Maddie was attentive and organised and…
Maddie was attentive and organised and the service went well.
2026年2月19日
自発的なレビュー
Sytner Group - Sytner Nottingham BMW からの回答
Dear Malcolm, Thank you very much for your kind words. We are delighted to hear that Maddie was attentive and organised throughout your visit, and that the service met your expectations. It is always our aim to provide a smooth and efficient experience for our customers. Your positive feedback is greatly appreciated and will be shared with the team. We look forward to welcoming you back to Sytner Nottingham BMW in the future. Best wishes, The Sytner Nottingham BMW Team
Great Service
Excellent service from start to finish. All carried out in a friendly and professional manner.
2026年2月9日
自発的なレビュー
Sytner Group - Sytner Nottingham BMW からの回答
Dear Simon, Thank you very much for your kind words and for taking the time to share your experience with Sytner Nottingham BMW. We are delighted to hear that you found our service both friendly and professional from start to finish. It is always our aim to provide the highest standard of care to all our customers, and your positive feedback is truly appreciated. We look forward to welcoming you back in the future and continuing to meet your expectations. Best wishes, The Sytner Nottingham BMW Team
My BMW parking sensors have failed…
My BMW parking sensors have failed whilst my car is still under warranty. I booked my car in for diagnostics and was advised that whilst the diagnostic was covered by the warranty, if it established that the failure of the sensors was not due to a defect, then the repair would not be covered by the warranty. That's disappointing but I suppose understandable. I had to wait two months for an appointment, take a day of work and take over an hour round trip to get my car there only to be told that on top of the £25 for a "courtesy" car (surely it's a rental not a courtesy if they charge you) I'd likely have to pay £150.00 for the diagnostics if they found a stone chip on any sensor. The car is 2 years old, of course there will be stone chips on the bumper. I was told the diagnostic would be covered by the warranty, on arrival was told that my wasted journey, wasted day off work, etc would cost me at least £175.00 (including the "courtesy" car). This is ABSOLUTELY NOT what I was told when I booked. Sytner is a huge and very successful business, so clearly it is very adept at making money, but it also absolutely epitomises the questionable business practices common in modern rip-off Britain. Maybe most Sytner customers would just accept this dishonesty/incompetance and get their credits cards out without complaint, but not all hard working, honest people can afford to be ripped off like this.
2026年2月19日
自発的なレビュー
Sytner Group - Sytner Nottingham BMW からの回答
Dear David, We apologise for the frustration and inconvenience you have experienced. We understand your disappointment regarding the warranty and diagnostic charges, and appreciate your feedback on the communication and service. At Sytner Nottingham BMW, we strive to provide clear information and excellent customer care. We would like to invite you to contact our Head of Aftersales Chris Padgett chrispadgett2@sytner.co.uk to discuss your concerns further. Kind regards, Sytner Nottingham BMW
Sytner Group - Sytner Nottingham BMW からの回答
Dear Debbie, Thank you ever so much for your kind words. We are delighted to hear that our team provided a helpfully lovely experience during your visit. It’s always our aim to ensure every customer feels valued and well looked after. Your positive feedback truly means a lot to us and encourages the whole team to continue delivering excellent service. We look forward to welcoming you back to Sytner Nottingham BMW in the future. Warm regards, The Sytner Nottingham BMW Team
Customer Service
The staff, was warmly welcomed by James(Young) who also kept me well informed throughout the day, even contacting me on his own phone when the company phones went down.
Everything went smoothly and in all was a pleasant experience along with excellent customer service.
2026年2月13日
自発的なレビュー
Sytner Group - Sytner Nottingham BMW からの回答
Dear Miss Collins, Thank you very much for your kind words and for taking the time to share your experience at Sytner Nottingham BMW. We are delighted to hear that James provided you with excellent customer service and kept you well informed throughout the day. It’s wonderful to know that everything went smoothly and that you felt warmly welcomed. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best wishes, The Sytner Nottingham BMW Team
First class service
Full explanations given by Service Technician about what needing doing to our car and what will be required for the future.
His delivery was exceptional and he is a good ambassador for the BMW brand.
Would definitely recommend the Service side of the business.
2026年2月12日
自発的なレビュー
Sytner Group - Sytner Nottingham BMW からの回答
Dear Derek, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that our Service Technician provided clear explanations and exceptional service, reflecting the high standards we strive for at Sytner Nottingham BMW. It is wonderful to know you feel confident in recommending our Service team. Your feedback is greatly appreciated and serves as a fantastic encouragement to the entire team. Kind regards, Sytner Nottingham BMW
Great customer service
Great customer service, explained each process well and was super polite and understanding
2026年2月11日
自発的なレビュー
Sytner Group - Sytner Nottingham BMW からの回答
Dear Mariam, Thank you ever so much for your kind words and for taking the time to share your experience with Sytner Nottingham BMW. We are delighted to hear that our team provided clear explanations and maintained a polite and understanding approach throughout your visit. It is always our aim to offer excellent customer service, and your feedback truly means a lot to us. We look forward to welcoming you back in the future. Best wishes, The Sytner Nottingham BMW Team
Can't ask for much more from the…
Can't ask for much more from the dealership and staff. Easy to contact and arrange service or appointments. Comms are always spot on, if they say the car will be washed it always is (not always the case with other dealerships I've used). Do what ever they can to fit around you in terms of drop off and collection of the car.
On this visit Niahm was excellent! Really friendly, did everything quickly and kept me informed on extra work needed.
2026年2月10日
自発的なレビュー
Sytner Group - Sytner Nottingham BMW からの回答
Thank you, David, for your fantastic review. We’re delighted to hear that our team, especially Niahm, provided you with friendly and efficient service. It’s great to know that our communication and attention to detail, such as ensuring your car is washed, met your expectations. We always aim to make the process as convenient as possible for our customers, and your kind words are truly appreciated. We look forward to welcoming you back to Sytner Nottingham BMW in the future.
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