Whist the pre-sale part of the transaction was very good the fact that the car on arrival fell short of my exceptions. A new car should be free of cosmetic flaws. Needless to say these issues ha... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
We had a really positive expreiance, from arriving at Sytner, we had a sales person, Avion, who wasn't at all pushy, who talked us through our options on purchasing a New Mini Countryman, we were give... もっと見る
企業が回答しました
I received great communication and support from Matthew Priestly - this wasn't the easiest sale/car switch due to delays created by the Ukraine War and pandemic but Matthew was proactive at keeping in... もっと見る
企業が回答しました
Thanks to Evian at Sytner Mini in Nottingham, I am a happy bunny! No hard sell, just a real nice experience, from walking through the door to driving my new car away. Evian was super helpful, he kn... もっと見る
企業が回答しました
企業情報
当該企業による記述
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
連絡先
Lenton Lane, NG7 2AX, Nottingham, 英国
- 0115 934 1400
4.3
優良
518件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
A very good Mini journey
From the very first enquiry the whole process leading to the purchase of our new car has been looked after very well by Becky. Great communication, engaging and attentive service. Overall a very good dealership experience.
2024年3月18日
Sytner Group - Sytner Nottingham MINI からの回答
Fabulous feedback, Steve - thank you! Becky was thrilled to read your kind words... she really enjoyed looking after you and sends her very warmest regards. Enjoy your terrific new car and we look forward to the next time that we can be of help and service.
Good experience no hassle very helpful
2024年3月17日
Sytner Group - Sytner Nottingham MINI からの回答
Great to hear, Preeta - thank you for sharing your kind words! We look forward to being of service next time and look forward to seeing you again.
Dropped into to ask a question at mini…
Dropped into to ask a question at mini Nottingham and they were very helpful. I emailed a few weeks later on a Sunday at 10am looking to buy buying another mini and by 2pm all sorted with a new mini deal. I was so delighted with the help of Rebecca and Conor and a smooth transaction of my second mini. I now a JCW and a cooper S Sport they look amazing on the drive next to each other. Thank you Mini Nottingham 😀
2024年3月23日
Sytner Group - Sytner Nottingham MINI からの回答
The perfect two cars on the drive, Karen! Brilliant! Thank you for such warm feedback - both Rebecca and Connor really enjoyed being of service... they say "hi!". Enjoy your new MINI and we look forward very much to the next time we can help.
Excellent experience
Excellent experience, Becky Warde was fantastic, would highly recommend anyone buying a mini from her. Becky was always very prompt and responsive to any questions and drove the car personally to deliver it over 100 miles away. Really very pleased with the service provided. Thank you once again
2024年3月21日
Sytner Group - Sytner Nottingham MINI からの回答
Thank you for your kind words, Alison. We are delighted to hear that you had an excellent experience with Becky Warde and that you would highly recommend anyone buying a MINI from her. We are also pleased to hear that she was prompt and responsive to any questions and drove the car personally to deliver it over 100 miles away. We are grateful for your positive feedback and thank you once again for choosing Sytner Nottingham MINI.
Laks was great from start to finish…
Laks was great from start to finish took me out in an automatic to put me at ease ! Sorted it out for me within a week … Got me the car I love! Would definitely deal with Laks again.
2024年3月19日
Sytner Group - Sytner Nottingham MINI からの回答
Thank you for your kind words, Amy Ellen Woodman. We are delighted to hear that Lakhsme was able to provide you with such an excellent service! We are also pleased that she was able to find you the perfect car within a week. We are committed to providing our customers with the best possible service and we are thrilled that you were made to feel at ease during your purchase experience. We look forward to seeing you again soon. Thank you for choosing Sytner Nottingham MINI.
Sytner Group - Sytner Nottingham MINI からの回答
Thank you for your kind words, Roy. We are delighted to hear that you had a pleasant experience with our team at Sytner Nottingham MINI. We strive to provide the best customer service and ensure that our customers have a positive experience when visiting us. We are glad that we were able to meet your expectations and that you enjoyed your time with us. We look forward to seeing you again soon. Thank you for your support.
Fantastic after sales service
Fantastic after sales service, no fuss, great communication and support throughout the process. Would definitely recommend and buy from them in the future.
2024年3月6日
自発的なレビュー
Sytner Group - Sytner Nottingham MINI からの回答
Thank you for your kind words, Mr Coupland. We are delighted to hear that you had a great experience with our after sales service. We strive to provide our customers with the best possible service and communication, and it's great to hear that we achieved this for you. We hope that you will consider us for your future purchases and we look forward to welcoming you back to Sytner Nottingham MINI.
Great service and friendly people
Great service and friendly people. The car is great. Sytner Mini in Nottingham.
2024年2月26日
Sytner Group - Sytner Nottingham MINI からの回答
Thank you, Newton! We are delighted to hear that you had a great experience with us at Sytner Nottingham MINI. Our team strives to provide the best service and we are glad that you felt welcomed and appreciated. We are also pleased that you are happy with your car. We hope that you continue to enjoy your MINI and that you will come back to us for any future needs. Thank you for choosing Sytner Nottingham MINI.
I found both sales people who I dealt…
I found both sales people who I dealt with the be helpful without being pushy. I was very pleased with the Mini I purchased.
2024年2月24日
Sytner Group - Sytner Nottingham MINI からの回答
Thank you for your 5 star review, Helen! We are delighted to hear that you had a positive experience with our sales team at Sytner Nottingham MINI. We strive to provide our customers with the best service possible and it is great to hear that we achieved this with you. We are also pleased that you are happy with the MINI you purchased and hope you enjoy your new car. Thank you for choosing Sytner Nottingham MINI.
Nottingham Mini
I popped in to the Nottingham Mini branch, and Hayley on the customer service desk was fantastic. I didn’t have an appointment, but she called Matt from the workshop out to discuss the issue I had, which was immediately resolved. Well done team!
2024年2月21日
自発的なレビュー
Sytner Group - Sytner Nottingham MINI からの回答
Thank you, Jill - we are delighted to hear that Hayley and Matt were able to help you with your issue. At Sytner Nottingham MINI, we strive to provide the best customer service and we are glad that we were able to meet your expectations. We hope to see you again soon and we look forward to providing you with the same level of service for many years to come. Thank you for choosing Sytner Nottingham MINI.
Brilliant Mini Service.
Booked my JCW in for its MOT and as it turns out, major service and New Brake pads.
From making the booking, to the reception I received today when I dropped my car off, to keeping me informed during the day (Even though the phones were down) right up to and including dealing with the painful payment side Olivia (Gatter) was absolutely brilliant, professional, efficient and above all caring about my whole customer experience! In these financially difficult times, the service I received, was reassuringly special... So very typically Mini!
2024年2月12日
自発的なレビュー
Sytner Group - Sytner Nottingham MINI からの回答
Thank you for your kind words. We are delighted to hear that Olivia provided you with an excellent customer experience. At Sytner Nottingham MINI, we strive to ensure that all our customers receive the highest level of service and care. We are glad that you felt reassured by the service you received and that it was typically MINI. We look forward to welcoming you back soon.
Getting a new mini for me is always the…best feeling.
Getting a new mini for me is always the best. Sophie the young lady that dealt with us throughout was amazing. Just the perfect combination of knowing all the answers to our questions but not too pushy.
2024年2月7日
Sytner Group - Sytner Nottingham MINI からの回答
Thank you for your kind words, Mr Hardy. We are delighted to hear that you had a great experience with Sophie at Sytner Nottingham MINI. We strive to provide the best customer service and it is wonderful to hear that Sophie was able to provide you with the perfect combination of knowledge and care. We hope you enjoy your new MINI and we look forward to seeing you again soon.
Matthew Priestley should be commended…
Matthew Priestley should be commended for his professionalism and manner.Ive recently purchased my 7th car from Sytner Nottingham,everything went through very smoothly.
Thank you to Matthew and all the team involved with my purchase.
I can highly recommend Sytner mini Nottingham to all my friends and family.
2024年2月7日
Sytner Group - Sytner Nottingham MINI からの回答
Thank you for your kind words, Ms Litchfield. We are delighted to hear that you had a great experience with us at Sytner Nottingham MINI. We are especially pleased to hear that Matthew Priestley was able to provide you with the excellent service you deserved. We are proud to have you as a loyal customer and we look forward to seeing you again soon! We are also grateful that you would recommend us to your friends and family - that means a lot to us. Thank you for your continued support!
Easy to deal with, no pressure selling!
This is second car we have purchased from Sytner Mini. We used the same salesperson on both occasion's even though it was 13 yrs between purchases. Always easy to deal with. No high pressure sales, just straight forward transaction.
2024年1月24日
Sytner Group - Sytner Nottingham MINI からの回答
Thank you for your kind words, Colin. We are delighted to hear that you have had such a positive experience with us at Sytner Nottingham MINI. We strive to provide our customers with a straightforward and stress-free experience, and it is wonderful to hear that we have achieved this for you. We look forward to seeing you again in the future.
My experience was excellent this is My…
My experience was excellent this is My 3rd mini
The guy who dealt me with me was Daniel at the Nottingham branch he was excellent professional in every way nothing was too much trouble for him he is an asset to your company
2024年1月30日
Sytner Group - Sytner Nottingham MINI からの回答
Thank you for your kind words, Debbie. We are delighted to hear that you had an excellent experience with Daniel at our Nottingham branch. We are proud to have him as part of our team and we are glad that he was able to make your experience so positive. We hope that you enjoy your new MINI and that you will come back to us for your next one. Thank you for choosing Sytner Nottingham MINI.
Sytner Group - Sytner Nottingham MINI からの回答
Thank you for your kind words, Patricia! We are delighted to hear that you love your car and that Majid was so helpful. At Sytner Nottingham MINI, we strive to provide the best customer service and ensure that our customers are happy with their purchase. We are glad that Majid was able to help you find the perfect car for you. We hope you enjoy your car for many years to come. Thank you for choosing Sytner Nottingham MINI.
Sytner Group - Sytner Nottingham MINI からの回答
Thank you for your 5 star review, Richard! We are delighted to hear that you had a great customer experience with us at Sytner Nottingham MINI. We strive to ensure that all of our customers have a positive experience when they visit us, and it is great to hear that we have achieved this with you. We are committed to providing the highest level of customer service and we are glad that you have noticed this. We look forward to seeing you again soon.
Not entirely happy, but I like the car.
I dislike the way that your staff did not give me accurate information about the expected delivery date. Delivery was always two weeks further on. Eventually this took over 2 months before the vehicle finally made an appearance. This resulted in a significant reduction in the value of my p/x. How was I supposed to deal with the financial difficulties. Fortunately I was able to withstand the additional financial hit, but it was a close thing.
2024年1月9日
Sytner Group - Sytner Nottingham MINI からの回答
Thank you for your feedback. We understand that changes in the expected delivery date from the Manufacturer can present difficulties and we apologize for any inconvenience caused. We take customer feedback seriously and we are committed to providing the best possible service. We are sorry that we did not meet your expectations and we will use your feedback positively in the future. Thank you for taking the time to share your experience with us.
new deal new car brilliant service
I was called from a member of staff offering me a new good deal for new car and decided to go ahead and the service I received was impeccable
2023年12月29日
Sytner Group - Sytner Nottingham MINI からの回答
Thank you for your kind words, Carole. We are delighted to hear that you had a great experience with us here at Sytner Nottingham MINI. We strive to provide the best customer service and are pleased that you were satisfied with the deal you received. We hope you enjoy your new car and that you will come back to us in the future. Thank you for choosing Sytner Nottingham MINI.
Matthew Priestley
Matthew Priestley, Motability Specialist, Nottingham has been amazing all the way through. His years of experience have shone through and everything has gone tickety boo and I’m really enjoying driving my Mini Cooper. Thanks Matthew x
2023年12月27日
Sytner Group - Sytner Nottingham MINI からの回答
Thank you for your kind words, Mrs Cusick. We are delighted to hear that you are enjoying your MINI Cooper and that Matthew Priestley has been able to provide you with the excellent service you deserve. We are proud to have such an experienced and knowledgeable team member here at Sytner Nottingham MINI and we are glad that his expertise has been able to make your experience a positive one. We hope you continue to enjoy your MINI Cooper and thank you for your kind review.
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。