I was listened to by Reece when I initially contacted and dropped my car in. Reece kept me informed throughout the repair with calls and ease of updates via diect whatsapp messages. Reece was also on... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
The customer service provided by Reception and in particular by a young gentleman (who was introduced as Jason) dealt with me with alacrity. His persona was appropriate and sincere. Simply put he repr... もっと見る
Advisor Reece Maynard was excellent at his job and kept us informed of everything that was happening with our vehicle.
The wheel repair was ok but not as good as expected. One graze is still visible and appears not to have been filled before painting. The valve area also appears not to have been properly prepared, w... もっと見る
企業が回答しました
企業情報
当該企業による記述
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
連絡先
819 Wolverhampton Road, B68 8DA, Warley, 英国
- 0121 552 2825
4.3
優良
854件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Sytner Group - Sytner Oldbury BMW からの回答
Dear Mobeen, Thank you very much for your kind words. We are delighted to hear that you found our team very polite and appreciated the courtesy car provided. It is always our aim to offer excellent service and ensure our customers feel valued throughout their experience with us. Your positive feedback means a great deal to everyone at Sytner Oldbury BMW. We look forward to welcoming you back in the future. Best wishes, The Sytner Oldbury BMW Team
TALK to the customer
All expectations met EXCEPT the communication/estimated times for works were woeful - I was quoted 1hr to replace two tyres/re-test after failed MOT but this took 2.5 hrs with no reason offered.
Customers will accept most things as long as they are kept updated particularly as they were aware I was waiting on site for the work to be done
2026年3月17日
自発的なレビュー
Sytner Group - Sytner Oldbury BMW からの回答
Dear Terry, thank you for your feedback. We apologise for the delay and lack of communication regarding the time taken to replace your tyres and complete the re-test. We appreciate how important it is to keep customers informed, especially when waiting on site. Your comments are valuable, and we understand how frustrating it can be when expectations are not met. We hope to provide a smoother experience in the future and thank you for choosing Sytner Oldbury BMW.
Excellent customer service from Reece
Excellent customer service from Reece at the Oldbury branch. He kept us informed, looked after us. He was personable, and went above and beyond to help us with our car repairs and the process. I would definitely recommend Reece when you use the Oldbury Sytner garage.
2026年3月17日
自発的なレビュー
Sytner Group - Sytner Oldbury BMW からの回答
Thank you very much for your kind words, Bee Abs. We are delighted to hear that Reece provided you with excellent customer service and kept you well informed throughout the process. It’s wonderful to know he went above and beyond to assist with your car repairs and made the experience personable. Your recommendation means a great deal to us and Reece. We truly appreciate you taking the time to share your positive experience with Sytner Oldbury BMW.
Sytner BMW cancelled my vehicle recall the night before the appoinment and only called me to let me know becuase they declined to offer the free/agreed diagnostic check due to previous work carried ou
I am very disappointed with the service I have received from Sytner BMW Oldbury.
My vehicle recall appointment was cancelled the night before it was due to take place. I would have attended the appointment had it not been for the cancellation of the complimentary diagnostic check, which Sytner BMW Oldbury then declined to honour. This caused unnecessary inconvenience and demonstrated poor communication.
Following a review I left on Trust Pilot from a previous review regarding the free diagnostic check), Arrash Erfan from BMW Oldbury replied to the Trust Pilot review with his email so we can resolve the matter. However, despite attempting to follow up by message and email, I received no response. This lack of engagement and follow-through was particularly disappointing.
These issues are not isolated. I have experienced ongoing problems with BMW Oldbury since April 2025, as reflected in my postdated 4 February 2026. Unfortunately, the level of service has been consistently poor since my very first appointment.
As a result, I have now moved my custom to Sytner BMW Solihull. Although this dealership is further away, the difference in service has been immediate and noticeable. Sytner BMW Solihull was able to book my recall appointment within three weeks, whereas Sytner BMW Oldbury was unable to offer any alternative appointment when they contacted me the previous day.
Overall, my experience with Sytner BMW Oldbury has been extremely disappointing, particularly when compared with the service provided by another Sytner dealership.
NOTHING OF VALUE PROVIDED MY SYTNER RESPONSE 23.03.25
2026年3月17日
自発的なレビュー
Sytner Group - Sytner Oldbury BMW からの回答
Dear Shidul, We sincerely apologise for the disappointing experience you have had with Sytner BMW Oldbury. We appreciate your feedback and understand your frustration regarding the cancelled appointment and communication issues. Kind regards, Sytner BMW Oldbury
Excellent attention to detail
Excellent attention to detail, however I was left confused by a wheel alignment done prior to changing of my passenger side rear wheel. You would think the change of wheel renders the alignment prior wasteful but I was led to believe its okay! as you don't need the wheels per se to align and the previous measure still hold after the wheel has been changed. The service advisor was going to deduct the wheel alignment cost but the other service advisor who completed the alignment prior differed and kept the alignment cost on the invoice with the above explanation. Not sure if they should have done the alignment again after the new wheel went on. Would be grateful if they do the alignment again but after my car was in there for 3 days to complete an MOT and an unplanned wheel replacement, I am anxious to take it back again. The left rear has a visible higher negative camber than the right..once you have seen it you just can't unsee.
2026年3月7日
自発的なレビュー
Sytner Group - Sytner Oldbury BMW からの回答
Dear N K Kumar, thank you for your detailed feedback. We appreciate your recognition of our attention to detail and understand your concerns regarding the wheel alignment process. We apologise for any confusion caused by the explanation provided and appreciate your observations about the camber difference. Your comments are valuable to us, and we hope to address any uncertainties you may have in the future. Thank you for choosing Sytner Oldbury BMW.
Booked for service and had a great…
Booked for service and had a great service from Steve.
2026年3月13日
自発的なレビュー
Sytner Group - Sytner Oldbury BMW からの回答
Thank you very much for your kind words and for taking the time to leave a review. We are delighted to hear that Steve provided you with a great service experience. It is always our aim to ensure every customer feels valued and well looked after. Your positive feedback is greatly appreciated and motivates the whole team to continue delivering excellent service. We look forward to welcoming you back to Sytner Oldbury BMW in the future. Thank you once again.
Sytner Group - Sytner Oldbury BMW からの回答
Dear Guy Lilwall, Thank you very much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that you found our team very helpful during your visit to Sytner Oldbury BMW. It is always our aim to provide excellent service and support to all our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to everyone here. We look forward to welcoming you back in the future. Best wishes, The Sytner Oldbury BMW Team
The staff member was very friendly who…
The staff member was very friendly who felt with me.
2026年3月4日
自発的なレビュー
Sytner Group - Sytner Oldbury BMW からの回答
Dear Ian, Thank you very much for your kind words. We are delighted to hear that our staff member was friendly and made you feel comfortable during your visit. Providing a welcoming and positive experience is very important to us, and it’s wonderful to know this was reflected in your interaction. Your feedback is greatly appreciated, and we hope to continue offering the same high standard of service whenever you choose to visit Sytner Oldbury BMW again. Best wishes, The Sytner Oldbury BMW Team
Polite friendly staff
Polite friendly staff, spotless showroom and facilities for those choosing to wait whilst their car is being serviced.
2026年3月6日
自発的なレビュー
Sytner Group - Sytner Oldbury BMW からの回答
Dear Maxine, Thank you very much for your kind words. We are delighted to hear that you found our staff polite and friendly, and that you appreciated the cleanliness of our showroom and facilities. It is always our aim to provide a comfortable and welcoming environment for all our customers, especially those waiting during their car service. Your feedback is greatly valued, and we hope to continue meeting your expectations in the future. Kind regards, The Sytner Oldbury BMW Team
Excellent service with detailed video…
Excellent service with detailed video feedback. Thanks also to reception employee for attending to marks on paintwork. (Stephen).
2026年3月5日
自発的なレビュー
Sytner Group - Sytner Oldbury BMW からの回答
Dear Susan, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that you appreciated the detailed video feedback and that Stephen was able to assist you promptly with the marks on your paintwork. It is always our aim to provide excellent service and ensure our customers feel well cared for. We truly value your feedback and look forward to welcoming you back to Sytner Oldbury BMW in the future. Best regards, The Sytner Oldbury BMW Team
Quick and easy with updates during the…
Quick and easy with updates during the process
2026年3月5日
自発的なレビュー
Sytner Group - Sytner Oldbury BMW からの回答
Dear Roy, Thank you very much for your kind words. We are delighted to hear that you found the process quick and easy, and that our updates kept you well informed throughout. It’s always our aim to provide a smooth and transparent experience for our customers. Your positive feedback is greatly appreciated and motivates us to maintain the highest standards. We look forward to welcoming you back to Sytner Oldbury BMW in the future. Best wishes, The Sytner Oldbury BMW Team
Poor vehicle preparation and unresolved safety issue
I purchased a BMW Approved Used vehicle from this dealership and unfortunately my experience has been very disappointing.
The vehicle was not prepared to the standard I expected. During the test drive I noted a steering alignment issue and was assured this would be corrected before collection, however this work was not carried out.
When I later contacted the dealership about the issue I was initially told that I did not have a booking despite having written confirmation.
The vehicle was eventually returned to the workshop, but after it was returned to me the steering issue had worsened. The steering wheel now sits significantly off-centre when driving straight and the car pulls under braking, which makes it unsafe to drive.
As a result the vehicle is now parked and unusable while the matter is being addressed, and I am currently awaiting a response.
Very disappointing experience from what should have been a premium dealership.
I would also like to raise concerns about the level of communication throughout this process. Communication has been extremely poor, with messages frequently going unanswered and little to no updates being provided. As a result, the entire process has become unnecessarily drawn out and frustrating.
Timely and clear communication is essential, and the lack of responses has made it difficult to understand what is happening or when matters will be resolved. I would appreciate a prompt response and clearer communication going forward.
2026年2月20日
自発的なレビュー
Sytner Group - Sytner Oldbury BMW からの回答
Dear Alex, We sincerely apologise for the disappointing experience you have had with your vehicle and the communication issues you have described. This is not the standard we strive to uphold at Sytner Oldbury BMW. We would like to invite you to contact our Head of Aftersales, Arrash Erfan, at arrasherfan@sytner.co.uk so that he may personally address your concerns and work towards a satisfactory resolution. Kind regards, Sytner Oldbury BMW
Sytner Group - Sytner Oldbury BMW からの回答
Dear Anne, Thank you very much for your kind words and for taking the time to share your experience with Sytner Oldbury BMW. We are delighted to hear that you were very pleased with the service you received. It is always our aim to provide the highest standard of care and attention to all our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to our entire team. We look forward to welcoming you back in the future. Best wishes, The Sytner Oldbury BMW Team
Buying my first BMW
Great experience, what a great customer service. Had the best experience buying my first new car . I been looked after really well, I don’t think I am going to drive another car apart from BMW.
2026年2月24日
自発的なレビュー
Sytner Group - Sytner Oldbury BMW からの回答
Dear Heba, thank you ever so much for your wonderful review. We are absolutely delighted to hear that your experience buying your first new car with us was so positive and that you felt well looked after throughout. It’s fantastic to know you’re so happy with your BMW and that it has made such a great impression. We truly appreciate your kind words and hope you enjoy every moment behind the wheel of your new car. Best wishes from all of us at Sytner Oldbury BMW.
Visited 4 times to have headlights…
Visited 4 times to have headlights changed under warranty. First time they lost warranty claim. Second time said they didn't need replacing (summer). Third visit agreed to replace again (winter). Fourth visit to have job done didn't have in stock.
2026年2月24日
自発的なレビュー
Sytner Group - Sytner Oldbury BMW からの回答
Dear Andy, we sincerely apologise for the inconvenience and frustration you have experienced with your headlight warranty claim. This is not the standard of service we aim to provide at Sytner Oldbury BMW. We would like to invite you to contact our Head of Aftersales, Arrash Erfan, at arrasherfan@sytner.co.uk, so he can personally address your concerns and work towards a satisfactory resolution. Thank you for bringing this to our attention.
Sytner Group - Sytner Oldbury BMW からの回答
Dear Mr Coley, Thank you very much for your kind words and for recognising the knowledge of our team here at Sytner Oldbury BMW. We take great pride in ensuring our staff are well-informed to provide the best possible advice and support. It is always rewarding to hear that our efforts have made a positive impression. We truly appreciate your feedback and look forward to welcoming you back in the future. Kind regards, The Sytner Oldbury BMW Team
Service
I came along to Sytner Oldbury for my service as I have for the past 21 years , I had a problem with my headlights on my vehicle and spoke to your service reception Manager Mr Oliver Huxtoble, he was a true professional and a Gentleman, he went the extra mile to sort out my problem, credit to your company, many thanks, regards Jeff Haynes.
2026年2月19日
自発的なレビュー
Sytner Group - Sytner Oldbury BMW からの回答
Dear Mr Haynes, Thank you very much for your kind words and for being a loyal customer for the past 21 years. We are delighted to hear that Mr Oliver Huxtoble provided you with exceptional service and went the extra mile to resolve your headlight issue. It is always our aim to deliver a professional and courteous experience, and your feedback is truly appreciated. We look forward to welcoming you back to Sytner Oldbury BMW in the future. Kind regards, Sytner Oldbury BMW Team
Excellent body repair on our car.
Excellent body repair on our car.
Connor was extremely helpful and would highly recommend
2026年2月19日
自発的なレビュー
Sytner Group - Sytner Oldbury BMW からの回答
Dear Lee, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that you were pleased with the body repair work on your car and that Connor was able to assist you so effectively. Your recommendation means a great deal to us. It’s always our aim to provide excellent service and support, and we’re pleased this was reflected during your visit. We look forward to welcoming you back in the future. Best regards, The Sytner Oldbury BMW Team
Sytner Group - Sytner Oldbury BMW からの回答
Dear Dip, We are truly sorry to hear about your disappointing experience with our customer service at Sytner Oldbury BMW. Providing excellent service is very important to us, and it is regrettable that we did not meet your expectations on this occasion. We would like to invite you to contact our Head of Aftersales, Arrash Erfan, at arrasherfan@sytner.co.uk, so we can better understand your concerns and work towards a resolution. Your feedback is greatly valued.
Shocking Experience
Poor communication post sale after being offered accessories as part of my deal due to delays and miscommunication, poor updates during the selling process and an awful experience to buy of the branch
Car come out of a PDI with a broken door mechanism which prevented the passenger opening the door from the inside and this was missed, it then spent 4 weeks in bmw awaiting parts and repair
It then was returned to be unwashed and hoovered and had cosmetic damage caused to the centre console, which resulted in the replacement of the central gear selector unit ( the car was bought in 09/25 and needed all these new parts) this took 2/3 weeks to be completed. The car was left unlocked on their car park on multiple occasion as I was getting app alerts.
During that time I was given a courtesy car that was a grey bmw x1, which I know was being used by one of the salesmen which when I drove the car I found remains of cannabis use in the car. I then raised this to the new car sales manager to be told they would look into it and I didnt receive and update and when I went back to collect my car that salesmen was still working for the business
The car then broke down on the 15/02/26 and eventually it was recovered to oldbury. I called on the Monday to be told they had no record the car was there or where they key was. I was told I’d be called back and nothing so I called again late afternoon to be told a job was being logged
I called every day this week to ask for an update and been told it was either being looked at today or later etc. my car has been with bmw sytner oldbury since 15/02/26 and not one of your service staff have called me to update me, inform me of their plan, ask about the courtesy car etc I have had to call them myself everytime
I was promised yesterday my courtesy car would be extended as it expired at 1500 on the 19/02. I had to call at 12:30 to ask them to do it as I had no paperwork to confirm it had been extended and as I write this I still have had no contact
I added to the breakdown job that the heated steering wheel was faulty making this the 4th fault with the car and asked for the new car sales manager to contact me as my obligation as a customer under the consumer rights act will be to reject the car (bmw financial services are aware)
No one has called me, chased up the rejection and offered any remedy or solution I had to have security equipment removed from the car proper to its recovery to my expense.
This is the worst customer experience I have had with any dealership, brand, sales and service team and I will be rejecting the car and will not be buying a bmw nor anything from sytner group again as this is how they treat their customers.
This is true reflection of the dealership
Replied to the Sytner customer service team
Immediately, themselves or the branch still haven’t contacted me 17/03/26
2026年2月19日
自発的なレビュー
Sytner Group - Sytner Oldbury BMW からの回答
Dear Mr Deeley, We sincerely apologise for the disappointing experience you have described. This is not the standard we strive to uphold at Sytner Oldbury BMW. We would like to invite you to contact our Head of Aftersales, Arrash Erfan, at arrasherfan@sytner.co.uk to discuss your concerns further. Your feedback is important to us, and we hope to address the issues you have raised directly. Kind regards, Sytner Oldbury BMW
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