Sytner Group - Sytner Select Bristol レビュー 

Poor customer service - no 2nd key and then said they would arrange it but months later still hanging on. It is now in process with me arranging it and they paying for it

Excellent service! Andrei and zhida whom we met for buying made the process so simple. They were professional and helpful in buying process. All my queries were answered. Will surely recommend to all those looking for new car.
Thank you

Joe was class. Really nice guy. Made the process simple and quick. Very glad I used these guys!

I was very impressed with Synter Filton Bristol, I was greeted as soon as I walked in, and I already did have a appointment booked in but within 10 mins Dan was introduced to me and we went and had a look at the car that I had precooked.
Then I met the other Dan who went through all the finances with me thoroughly
Couldn't find any fault at all with Filton all the staff were pleasant and you could have a laugh with
Throughly recommend Synter Filton

Excellent and friendly service by Hassan and the team we can’t rate highly enough the service by all . Will be back again I’m sure

Aftersales service complete rubbish. if you want hassle, gaslighting when bad work has been done and a complete betrayal of the MOT cover then go to Sytner and get it. Ordered an MOT. not MOT done even though I was led to expect it. booked in again but no certainty that it would be done in time AT ALL. when it suits them the "ramp" doesn't work. it worked well enough to do the service but not the MOT. then it is; then it isn't. then it is; then it isn't. then it is; then....I ordered a VALET service. nothing was done outside or in. when I pointed this out I was told it was a bad job even though it was clear it was not done. Gaslighting. He did the service repair BEFORE the MOT so I was charged for something covered by the MOT cover then told I would have to pay or I would not get my keys back. I argued with the man in charge; I argued with the manager/ nothing they could do. I wrote seven complaint letters none of then answered. one took me four hours to write an accurate account. nothing. you can't get through to phone them so you have to drive up which I did six times. Dean Luke told me lies to cover his... posterior. the manager conveniently went on holiday and never answered my long e-mail. I was told at the "help desk" by Chris he would get to me and sort it by Monday. come Monday no Chris, no reply and no help. So I went down on Tuesday. Chris not their. Eventually a Mr Steele did do something and was helpful. but he did not get back to me I went down again to be told that Mr Steel did not have any authority to get my money back that I should have had to fork out. then I was told they HAD paid it back. Clearly a showroom that is extremely poor when it comes to aftersales and when trying to redress wrongs. I have cancelled my EMAC payments because do not trust this branch of Sytner. It was only after considerable effort that redress was, eventually, had. don't trust this firm. see other trust pilot reviews. the cars are great to see and sales team okay except for their hard sells of extras. the MOT cover regardless of what it says, is not accepted by other garages and its a long hassle to get anything done with it. CONCLUSION: 1 out of 10. appaulling aftersales.

NOTE: after the reply (below) from Sytner, apologising (but not really meaning it because written apologies are cheap but real ones take effort to make amends), i followed through on its suggestion and wrote ANOTHER email to Nicola Berryman at Bristol Sytner. that was on the 24th June. Today is July 3rd and I have received NO REPLY. not to my latest or previous emails. Neither have I received any replies to other agencies of complaint. Yet AGAIN, this shows up the real feelings they have and act upon about customer care: contempt. All glitter in the showroom; no gold in the heart.

JULY 4th UPDATE: although my very first email got through to Nicolaberryman - although was not answered - my second e-mail to her has been returned because the email no longer functions. Can whoever replies to trust-pilot from Sytner give me another effective e-mail please? The plot thickens...

JULY 16th UPDATE: after many enquiries, following the advice below and asking for another e-mail for Ms Berryman there have been, wait for it... NO RESPONCES. silence in the ranks of Sytner when it comes to reviewing their services seems to be the key method for dealing with legitimate complaints about THEIR mistakes and THEIR deliberate assaults on the truth. Disaster-care I call it. I have in my vox-mail left by Sytner people promises that were not fulfilled. and also, in fact, deliberate lies. "Sorry for not getting the MOT done I was called away on that to pick up a car and it broke down". NO way of verifying this of course. I could have accepted it if he said (the garage manager) "I'm sorry I am going to have break my promises as given in the email I first sent you, but my nail broke. I couldn't get an appointment in England so had to fly to Thailand to get it mended there". That I could have accepted. But instead, I got barefaced deceptions by barefaced braggards. Oh, and do note in the reply below; the..."we are truly sorry to hear..." crap. They gave me an email that does not work. And who monitors these reviews anyway? Anyone can spout out anodyne apologies that don't mean anything! WHAT ARE YOU GOING TO DO?

UPDATE: 07.08.26: Up to now despite numerous e-mails to Ms Nicola Berryman and other agencies of complaint - and the standard "we are sorry hear that your experience was below standard..." bull - there have been NO replies. A stunning silence. In other words they have shown contempt (i.e. I am so below any kind of importance or validity as a customer that the only thing I am actually worth is being ignored. Well done Sytner Bristol!

Came in to look at cars so i could have an idea of what i was looking for because i didn't have a clue , staff were nice , kind , patient .
We had Henry who answered everything we asked (alot of questions) , test drove twice, really quick service . Great customer service .
The warrenty, the service. Few fixes, tyre checks and full valet before collection. Like that the alloys and paintwork is covered aswell.
Really happy . Thank you

Great experience, friendly staff (Chris and Arriz) did a great job and very helpful - would recommend.

Chris and Arriz have been super helpful and knowledgeable throughout the new car process.

The showroom is well presented and there was no pressure applied when we walked in the door.

Viewing/ driving the car was a simple and easy process!

Massive thanks

The staff are really friendly and helpful. Chris and Arriz were a really great help.

Harry helped us throughout the whole sales process and clearly explained all the options we had. He helped us to get a good car and a good deal.

I agree with others who call out the 'MOTs for Life'. It comes across as a scam.

They are too busy to honour their responsibility to do the MoTs, they tell you to go elsewhere to get it done and they will refund the cost, but when you send them the invoice, as agreed, they go silent and ignore you.

Does that sound like a scam to you? They clearly do this to other customers and upset them - I am not alone thinking this is a scam.

I bought my car from this company in July 2022 and also purchased their "MOT4Life" package, which promised free annual MOTs for as long as I continued to own the vehicle.

For the past three years, everything worked fine. My current MOT expires at the end of June, but this year it has become virtually impossible to contact anyone to arrange the service I paid for.

I have called countless times using the following numbers:
0117 453 2429
0117 453 1595
0117 453 9016
0117 911 6141

Every number only gives three options:

- Online booking – an SMS link is sent, but it only leads to an online form. After submitting it, nobody responds.
- WhatsApp contact – another SMS asks you to contact 07700 101640 via WhatsApp. Again, no response whatsoever.
- Leave a voicemail – the message states that someone will call back within 45 minutes during office hours. I have left messages repeatedly and have never received a callback.

I have tried all three methods numerous times without any success.

At this point, the MOT4Life package feels meaningless because there appears to be no practical way to redeem the service. A promise is only as good as a company's willingness and ability to honour it.

The fact that I am leaving a one-star review should make it clear how disappointed I am with the complete lack of communication and customer support.

If you are still considering buying a car from this company, I genuinely wish you good luck.

Great service and lovely staff.

Very professional

Good coordination and fine hospitality with necessary care

Excellent service , amazing communication…. Highly recommend Thankyou for a fantastic experience of buying our new car

Henry & Jason

Avoid avoid avoid. I put a £99 refundable deposit on a car I liked the look of on 05/05/26. I viewed the car on 09/05/26. The car was not as described at all. Tyres changed for budget tyres since the photos had been taken and a lot of rust around the front arches that I wasn't told about or was visible from the photos I'd been sent. The salesman just shrugged and said he didn't know it was there. I asked for my deposit back and was told it would take 3-4 business days. After 10 business days I followed it up and was told they had made an error there end they would issue the refund for 27/05/26. The refund hasn't been issued, they are no longer returning my emails and if you ring through to reception nobody answers the phone.

To start with great, bought my car at the end of January though soon after had an error on the EML took it in advised it was a sensor in the exhaust and they would replace well it is now June, Ichave called and never get a response, I have driven a 40 min drive to be told on order and now sent emails to complain and be told it will be raised but still not fixed and still an issue.
So after care extremely poor, also do a 130 check though service was due in 4 months and that was not part of the purchase.

Jamie and Andrew were fantastic! Answered all questions we had about our new car and we're friendly, information and excellent customer service. Thank you we are very pleased with our purchase.